Professional Documents
Culture Documents
Deepika Dania
Jan 2016
By Deepika
Dania
ITIL History
Confidential
@2016
toIBM
improve
efficiency, increase effectiveness, and reduce risks.
to provide codes of practice in support of total quality.
By Deepika
Dania
What is ITIL?
ITIL does not set in stone every action you should do on a dayto-day basis as that is something which differs from
organization to organization. Instead, it allows the IT
Infrastructure Library to be utilized within organizations with
existing methods and activities in Service Management.
By Deepika
Dania
describes the processes associated with the day-to day support and
maintenance activities associated with the provision of IT services
Service Delivery
covers the processes required for the planning and delivery of quality IT
services and looks at the longer term processes associate with
improving the quality of IT services delivered
By Deepika
Dania
Application Management
By Deepika
Dania
Security Management
By Deepika
Dania
ITIL Framework
Service Desk
Configuration Management
Incident Management
Problem Management
Change Management
Release Management
Guidance on
integrating the
business perspective
into every aspect of
service management
By Deepika
Dania
By Deepika
Dania
Service Delivery
Capacity Management
Availability Management
By Deepika
Dania
Capacity Management
Availability Management
By Deepika
Dania
By Deepika
Dania
What is Capacity ??
By Deepika
Dania
By Deepika
Dania
Capacity Planning
Capacity planning is a process to predict the types,
quantities, and timing of critical resource capacities
that are needed within an infrastructure to meet
accurately forecasted workloads.
Three basic steps for capacity planning include:
By Deepika
Dania
The objective of Capacity Management is to ensure the optimum use of IT resources for
the performance agreed upon with the client
By Deepika
Dania
By Deepika
Dania
By Deepika
Dania
Metric is
Number of logs
By Deepika
Dania
By Deepika
Dania
Bandwidth
Mb/s, Gb/s
Storage
Capacity (GB, TB)
By Deepika
Dania
By Deepika
Dania
By Deepika
Dania
By Deepika
Dania
The Capacity Analyst performs or directs many of the dayto-day and strategic capacity activities on behalf of the
Capacity Manager.
By Deepika
Dania
By Deepika
Dania
By Deepika
Dania
By Deepika
Dania
Thank You
By Deepika
Dania