Communica

by: Rizamae S.

Topics to be
discussed:
1. The
Nature

and

Function

of

Communication
2.

Methods
Communication

of

Interpersonal

3. Effective Interpersonal Communication

The Nature and Function of

Communication
EVERYTHING
WE
COMMUNICATING

DO

INVOLVE

Communication the transfer

understanding of meaning.

and

Perfect Communication when a

transmitted thought or idea was received
and understood by the receiver exactly as

Functions of Communication in an
Organization
1. To control behavior
2. To motivate by clarifying what is to be
done, how well theyre doing, and what
can be done to improve performance
3. To provide a release for emotional
expression of feelings and for fulfilment of
social needs
4. To provide information

Interpersonal Communication Process

Comparison of Various Communication

Methods

1. Feedback: How quickly can the

receiver respond to the message?
High Feedback Potential
Feedback Potential
-Face-to-Face
-Telephone
-Computer Conference

Low
-Publications

2. Complexity capacity: Can the

method effectively process complex
messages?
High Complexity Capacity
Low
Complexity Capacity
-Face-to-Face
-Bulletin Boards

3. Breadth potential: How many

different messages can be
transmitted using this method?
High Breadth Potential
Breadth Potential
-Face-to-Face
-Bulletin Boards
Video Tapes
-Email

Low
-Postal Mail
-Audio-

4. Confidentiality: Can communicators

be reasonably sure their messages
are received only by those intended?
High Confidentiality
Low
Confidentiality
-Face-to-Face
-Publications
-Voice Mail
-Bulletin Boards
-Teleconference
-Audio-Video Tapes

5. Encoding ease: Can sender easily

and quickly use this channel?
High Encoding Ease
Encoding Ease
-Face-to-Face
-Telephone

Low
-Publications

6. Decoding ease: Can receiver easily

and quickly decode messages?
High Time-Decoding Ease
Low
Time-Decoding Ease
-Face-to-Face
-Publications
-Telephone
-Fax
-Hotlines
-Postal Mail
-Voicemail
-Memos

7. Time-space constraint: Do senders

and receivers need to communicate at
the same time and at the same
space?
High Space Constraint
Low Space
Constraint
-Face-to-Face
-Publications
-Group Meeting
-Fax
-Formal Presentation
-Postal Mail
-Memos
-Voice Mail

8. Cost: How much does it cost to use

this method?
High Cost
-Video Conference
-Group Meeting
-Formal Presentation

Low Cost
-Bulletin Boards

9. Interpersonal warmth: How well

this method convey interpersonal
warmth?
High Personal Warmth
Low Personal
Warmth
-Face-to-Face
-Bulletin Boards
-Memos

10. Formality: Does this method have

the needed amount of formality?
High Formality
-Postal Mail
-Publications

Low Formality
-Face-to-Face
-Telephone
-Voice Mail

11. Scanability: Does this method

allow the message to be easily
browsed or scanned for relevant
information?
High Scanability
-Postal Mail
-Publications

Low Scanability
-Face-to-Face -Email
-Telephone
-

Computer Conference

-Memos
Teleconference
-Fax
-Bulletin Boards
Videoconference

-Voice Mail

-Formal Presentation
-Group Meetings -

12. Time of consumption: Does the

sender or receiver exercise the most
control over when the message is
dealt with?

SOME IMPORTANT PART OF

INTERPERSONAL CMMUNICATION
1. NON-VERBAL COMMUNICATION.
Communication transmitted without
words.
2. BODY LANGUAGE. Refers to
gestures, facial expressions, and
other body movements that convey
meaning.
3. VERBAL INTONATION. Refers to the
emphasis someone gives to words or

EFFECTIVE INTERPERSONAL
COMMUNICATION.
1. FILTERING. This is manipulation of
BARRIERS
TO
COMMUNICATION
information to make it appear more
favourable to the receiver.
2. EMOTIONS. Extreme emotions are most
likely to hinder effective communication.
3. INFORMATION OVERLOAD. Information
received exceeds our processing capacity
which tends to ignore, pass over, forget or

EFFECTIVE INTERPERSONAL
COMMUNICATION.
4. DEFENSIVENESS.
Verbally attacking
BARRIERS TO COMMUNICATION

others, making sarcastic remarks, being

overly judgmental, or questioning others
motives.
5. LANGUAGE. Different languages used by
people communicating may affect effective
communication.
6. NATIONAL CULTURE.

OVERCOMING THE BARRIERS

1. USE FEEDBACK. Asking question about a

message to determine whether it was
received and understood as intended.
2. SIMPLIFY LANGUAGE. Considering the
audience to whom the message is directed
and tailor the language to them.

OVERCOMING THE BARRIERS

3. LISTEN ACTIVELY. Listening for full

meaning without making premature
judgments or interpretations.
Active listening behaviors include:

-Show empathy
-Show interest by making eye contact
-exhibit affirmative head nods and appropriate
facial expressions
-Ask questions
-Avoid distracting actions or gestures,
-Paraphrase whats been said, and
-DONT INTERRUPT.

OVERCOMING THE BARRIERS

4. CONSTRAIN EMOTIONS. Calm down
and get emotions under control
before communicating.
5. WATCH NONVERBAL CUES. Make
sure that your actions are align with
and reinforce the words that go along
with them.