Professional Documents
Culture Documents
ATTITUDE
Shraddha ShrivastavaE 51
Shreya SharmaE 52
Saurav-
E 65
S Pon Balaji-
E 66
What are
Emotions &
Moods?
Affect
Broad range of feelings
Emotions
Moods
Basic Emotions
Basic Emotions
Basic Moods
High Negative
Affect
Tense
Nervous
Stressed
Alert
High Positive
Affect
Excited
Elated
Upset
Happy
Sad
Content
Depressed
Bored
Low Positive
Affect
Fatigued
Serene
Relaxed
Low Negative
Calm Affect
Structure
Of Mood
Basic Moods
Functions Of Emotions
Personalit
Personalit
y
y
Gender
Gender
Sources Of Emotions
Day
Day of
of the
the
week
and
week and
Time
Time of
of
the
day
the day
Age
Age
Weather
Weather
SOURC
ES
Exercise
Exercise
Stress
Stress
Sleep
Sleep
Social
Social
Activities
Activities
Emotional Labour
There may be some situations where we may not be able to display the emotions that our
organisation expects from us as the individuals emotional condition may differ from what
he is expected to display
Emotional Labour:
It really helps if we learn how to separate our emotions into felt emotions and
displayed emotions
For example the look on the faces of the runners up at a Miss Universe competition
is an example of displayed emotions
Emotional Labour:
Deep acting is trying to modify our true inner feelings based on display rules.
Current emotions influence job satisfaction at any given time along with history of
emotions surrounding event
Because moods and emotions fluctuate over time, their effect on performance also
fluctuates
Emotion driven behaviours are typically short in duration and of high variability
Emotional Intelligence
It is a persons ability to be (i) self aware (ii) to detect emotions in others and
(iii) manage emotional cues and information
Intuitive appeal
EI is biologically based
Too vague
Cant be measured
Validity is suspect
An Ethical Choice
CAREER
DEPENDS
DATING
DOWN
DATING UP
BE
PROACTIVE
GLOBAL IMPLICATIONS
DEGREE
NORMS
INTERPRETATIO
N
Attitude
The greatest discovery of my generation is that a human being can alter his life by altering his attitude
- WILLIAM JAMES
Types Of Attitude
Positive Attitude
Negative Attitude
A positive attitude can impact every aspect of your life. People who
maintain a positive approach to life situations and challenges will be able
to move forward more constructively than those who become stuck in a
negative attitude. Your mental and physical health can be improved by
learning how to hold a positive state of mind.
Attitude Structure
Cognition
Affect
Behavior
Affective = Feeling
I dislike my supervisor
Behavioral = Action
Id complain about my
supervisor to anyone who
would listen
Negative
attitude
towards
supervisor
Few researchers believe that it is true as attitude people hold determines how
they perform
Just like how people watch TV programs they like, employees try to avoid
assignments they find distasteful
Leon Feininger argues in his theory Attitude follows behavior that any form
of inconsistency is uncomfortable and the individual will attempt to reduce the
dissonance & hence, the discomfort
Job Satisfaction - it describes a positive feeling about a job, resulting from an evaluation of its
characteristics
Job Involvement - this measures the degree people identify jobs performance to their own self worth
Organizational Commitment - a state where employee identifies with the job, organization and its goal
and commits himself to it
Job Satisfaction
MEANING:
Research over past 30 years generally indicate workers satisfied with their jobs
rather than being dissatisfied
Research has shown that jobs which provide more training, variety,
independence and control over the area of work provide the maximum
satisfaction
Apart form these the over all job is the prime reason for Job satisfaction
Most people prefer jobs that are challenging & stimulating over work that is
predictable or routine
The relation of salary & job satisfaction poor economy employee would relate
to money as job satisfaction
People who are positive of themselves are more likely to like their jobs
This is referred to as Core Self-evaluation who believe in their inner worth and
competence
VOICE
Active & constructive attempt to
improve conditions
Suggest improvements
Discuss problems
Undertake union forms
Constructi
ve
Destructi
ve
NEGLECT
Passively allow conditions to worsen
Chronic absenteeism or lateness
Reduced effort
Increased Error rate
LOYALTY
Patiently allow conditions to improve
Speaking for organization against
criticism
Trusting the organization &
its management to do right things
Passive
Thank