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  • 1.1 Understanding Business Communication

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    Adesh Ramesh
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    The document discusses key aspects of effective business communication. It explains that communication is important for problem solving, decision making, productivity and building relationships. It also outlines what employers expect in terms of communication skills like organizing ideas, expressing them clearly, reading effectively and communicating with diverse groups. The document also discusses the communication process, channels used in business and important communication skills like being audience-centered, providing constructive feedback, having business etiquette and using technology appropriately.

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    The document discusses key aspects of effective business communication. It explains that communication is important for problem solving, decision making, productivity and building relationships. It also outlines what employers expect in terms of communication skills like organizing ideas, expressing them clearly, reading effectively and communicating with diverse groups. The document also discusses the communication process, channels used in business and important communication skills like being audience-centered, providing constructive feedback, having business etiquette and using technology appropriately.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    47 views14 pages

    1.1 Understanding Business Communication

    Uploaded by

    Adesh Ramesh
    The document discusses key aspects of effective business communication. It explains that communication is important for problem solving, decision making, productivity and building relationships. It also outlines what employers expect in terms of communication skills like organizing ideas, expressing them clearly, reading effectively and communicating with diverse groups. The document also discusses the communication process, channels used in business and important communication skills like being audience-centered, providing constructive feedback, having business etiquette and using technology appropriately.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 14

    Understanding

    Business
    Communication in
    Todays Workplace

    08/28/16

    Chapter 1 - 1

    Communication
    Benefits
    Problem Solving

    Business Relationships

    Decision Making

    Promotional Messages

    Productivity

    Images and Brands

    Work Flow

    Audience Response

    08/28/16

    Chapter 1 - 2

    Effective
    Communication
    Practical
    Practical

    Concise
    Concise

    08/28/16

    Factual
    Factual

    Clear
    Clear

    Persuasive
    Persuasive

    Chapter 1 - 3

    What Employers
    Expect
    Organizing ideas and information
    Expressing ideas and information
    Reading and listening effectively
    Communicating with diverse groups
    Using communication technology
    08/28/16

    Chapter 1 - 4

    What Employers
    Expect
    Writing and speaking effectively
    Applying business etiquette
    Communicating ethically
    Obeying regulations and guidelines
    Using time productively
    08/28/16

    Chapter 1 - 5

    Communication
    Process
    1

    Sender
    Sender
    Has
    Has an
    an Idea
    Idea

    Audience
    Audience
    Sends
    Sends Feedback
    Feedback

    Sender
    Sender
    Produces
    Produces Message
    Message
    08/28/16

    Audience
    Audience
    Reacts
    Reacts to
    to Message
    Message

    Sender
    Sender
    Encodes
    Encodes the
    the Idea
    Idea

    Audience
    Audience
    Decodes
    Decodes Message
    Message

    Sender
    Sender
    Transmits
    Transmits Message
    Message

    Audience
    Audience
    Receives
    Receives Message
    Message
    Chapter 1 - 6

    Usage of Business Communication Channels

    Speaking
    30%

    Listening
    45%

    Receiving

    Sending

    Writing
    9%

    Reading
    16%

    August 28, 2016

    Chapter
    Business
    2-7
    Communication

    Communication Skills
    Ethical Communication

    Constructive Feedback

    Audience-Centered
    Approach

    Business Etiquette

    Intercultural Sensitivity

    Technology Skills

    08/28/16

    Chapter 1 - 8

    Ethical Communication
    True in Every Sense
    Includes Relevant Information
    Not Deceptive in Any Way
    08/28/16

    Chapter 1 - 9

    Unethical
    Communication
    Unethical
    Unethical Practices
    Practices

    Plagiarism
    Plagiarism

    08/28/16

    Selective
    Selective
    Misquoting
    Misquoting

    Falsifying
    Falsifying
    Numbers
    Numbers

    Distorting
    Distorting
    Visuals
    Visuals

    Chapter 1 - 10

    Audience-Centered
    Approach
    Focus
    Focus on
    on the
    the Audience
    Audience
    Care
    Care About
    About the
    the Audience
    Audience
    Respect
    Respect the
    the Audience
    Audience
    08/28/16

    Chapter 1 - 11

    Feedback in the
    Workplace
    Constructive
    Constructive
    Feedback
    Feedback

    Destructive
    Destructive
    Feedback
    Feedback

    Process Focused
    Focused
    Process

    Personal Attacks
    Attacks
    Personal

    Outcome Focused
    Focused
    Outcome

    Unclear Guidelines
    Guidelines
    Unclear

    08/28/16

    Chapter 1 - 12

    Etiquette in the
    Workplace
    Respect
    Respect
    Courtesy
    Courtesy
    Common Sense
    Sense
    Common
    08/28/16

    Chapter 1 - 13

    Communication
    Technology
    Maintain Perspective
    Perspective
    Maintain
    Use Tools
    Tools Wisely
    Wisely
    Use
    Connect with
    with People
    People
    Connect
    08/28/16Even as technologies continue to advance, anyone who has used
    a computer knows that the benefits of technology are not automatic. To
    communicate effectively, you need to keep technology in perspective, use

    Chapter 1 - 14

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