Professional Documents
Culture Documents
Presented by :
WHAT IS ETIQUETTE?
The forms required
by good breeding
or prescribed by
authority to be
observed in social
or official life.
Observance of the
priorities of ranks
and occasion.
NAMES
1. Which Name To Use
Use the conservative approach : Title + last
name
Variations in different countries:
Philippines and Western Countries first
name, middle name, last name
Ex. Juan Villa Cruz
Chinese last name, first name
NAMES
Variations in different countries:
Indian name + s / o or d /o
Ex. Rajiv, Son of Indira
Priyanka, Daughter of
Sonia
Malaysian name + bint or binte
Ex. Ahmad bint Abdullah
Fatima binte Maryam
NAMES
1. Which Name To Use
In Western countries, and in informal
settings, first names are commonly used
upon first introductions.
In formal settings, wait for the other person
to invite you to use some familiar terms.
If someone is introduced to you as Dr. Jose
Cruz repeat or use that name until invited to
use his first name Jose
NAMES
1. Which Name To Use
Address a person as Mr. or Ms. or Mrs.
until asked to address them without titles.
Chinese men are informally addressed by
their surnames like Yan without the prefix
name Mr.
Continue to address him as Mr. Yan until
you are asked to use only Yan
NAMES
1. Which Name To Use
In some Muslim
countries, only one
name is used
Examples:
Ahmad (man)
Farida (woman)
NAMES
2.Forgetting Names
Not a sin but bad if no attempts to get it
right are made
If you forget the name of the person you
are speaking to suggest to:
"Please repeat your name for me so I
get it right."
Simply apologize by saying:
I am sorry. I am having a blank
moment.
NAMES
2. Forgetting Names
At that point, the other person should give
his / her name.
If he does not give his / her name, you can
say:
Before I excuse myself, please tell me
your name again.
If all attempts fail, accept weakness.
NAMES
2. Forgetting Names
Either way, the more forthright you are, the
more quickly the awkward moment will
pass.
Do not ask the other person to guess your
name.
FORGETTING NAMES
3.Other Alternatives If Memory Fails You
There are other tactful ways of saving
yourself without the other person knowing
that at the moment you have no idea what
he/she is called.
If you encounter someone who greets you
warmly but whose name or face you cant
recall, stall.
Return the person's greetings
NAMES
3.Other Alternatives If Memory Fails You
Then let him/her do the talking, listening
attentively and at the same time trying to
remember his/her name.
Sometimes the conversation will give you
a clue as to the person's identity.
In the meanwhile, try to appear as if you
remember him/her as well.
You can ask for a calling card or simply
ask "What do they call you for short?" if
the occasion permits.
NAMES
3.Other Alternatives If Memory Fails You
If you cannot recall the persons name and
the conversation continues longer than you
expected, sometimes it is better to ask the
person apologetically and politely to remind
you of his name rather than calling him by
a name that you are not sure is his.
NAMES
3.Other Alternatives If Memory Fails You
When you greet people you have not seen
in a long time or those you dont usually
encounter, identify yourself immediately.
Example:
How are you Mr. Cruz? Im David
Singson, we attended a conference
together a couple of months ago."
"I'm Ric Suarez, Mrs. Santos. We go to
the same gym."
NAMES
4. Difficult Names
Take extra care in pronouncing someone's
name if it is uncommon or difficult to
pronounce.
To ask that person to check your
pronunciation of his/her name or to inquire
about the correct way of saying it is
appropriate and a compliment to that
person.
NAMES
4. Difficult Names
Never make fun of another persons name
or ask how he or she ever came to be
called that way. This is rude and
inconsiderate.
Be sensitive to one who is trying to
pronounce a difficult name. Inform him/her
of the proper way to say your name.
NAMES
4. Difficult Names
If someone mispronounce your name,
correct the other person immediately and
gently.
To make light of the situation so as not to
embarrass the other, you can tell some
anecdotes on the difficulty people have
had with your name.
NAMES
5. Mispronouncing Names / Mistaking Titles
The person being introduced may correct you.
Simply apologize and repeat the correct title or
pronunciation.
If you know in advance you are unsure of your
companions title or how to pronounce it, ask for
help.
Example:
I am very sorry, but I dont think I know the
correct way to say your name.
NAMES
5. Mispronouncing Names / Mistaking
Titles
Once the correction is made, quickly move
on and not dwell on the mistake.
Make sure you remember the name at the
next occasion.
NAMES
6. Other Tips in Remembering Names
Repeat once, twice, thrice.
Associate it with something familiar
Example : Angelo Angel
Candelario Candle
Sagrado Sacred
Break down name into syllables.
Valderama Val de ra ma
INTRODUCTIONS
First and basic step to relationship
Makes an impression
Positive impression is basis to decide to go
on and form deeper relationship
In business situation, introduction and first
impression make ensure relationship
smooth.
Correcting bad impression is harder than
making effort to excuse positive one.
INTRODUCTIONS
1. BASIC FORMULA
Be guided by sex, age
and rank.
Thus, Introduce a
man to a woman
A younger person to
an older woman
INTRODUCTIONS
1. BASIC FORMULA
A lower ranking person
to a higher-ranking
person
Example:
"Alice may I introduce
Ric Cortazar
Then say to the man:
"Ric I would like you to
meet Alice Cruz."
INTRODUCTIONS
1. BASIC FORMULA
However, if Ric is a
person occupying a high
rank (say President of a
company) than Alice, the
position of priority is
reversed.
Example:
"Mr. Cortazar, may I present
Alice Cruz".
"Alice, this is Mr. Cortazar,
President of the company"
INTRODUCTIONS
1. BASIC FORMULA
Should a person join a
group, it is easier to
say:
Example:
" I would like you all to
meet Gerry Alonzo
"Gerry meet Diane Santos,
Patricia Noble,and
Nena Ortiz"
INTRODUCTIONS
1. BASIC FORMULA
Introduce the newcomer first to the group
and then the group, usually at random,
without observing priorities, if all are more
or less of equal ranking.
Rulers of countries, church dignitaries and
chiefs of delegations representing a
country are always given the higher priority
and people are introduced to them.
INTRODUCTIONS
1. BASIC FORMULA
However, should the
group include people
of rank, it is best to
introduce the
newcomer,to the people of higher
rank.
Example:
Your Excellency, Mr. Ambassador
this is Gerry Alonzo."
INTRODUCTIONS
2. WHETHER YOU ARE A
MAN OR WOMAN
THE RULES OF
INTRODUCTION ARE:
A. STAND WHEN
INTRODUCED
Remaining seated is
impolite as it conveys
disinterest in the person
being introduced.
INTRODUCTIONS
2. WHETHER YOU ARE A MAN OR
WOMAN THE RULES OF
INTRODUCTION ARE:
A. STAND WHEN INTRODUCED
Old rule about women remaining seated
is pass.
In business situation both men and
women should stand upon introduction.
INTRODUCTIONS
2. WHETHER YOU ARE A MAN OR
WOMAN THE RULES OF
INTRODUCTION ARE:
INTRODUCTIONS
2. WHETHER YOU ARE A MAN OR
WOMAN THE RULES OF
INTRODUCTION ARE:
INTRODUCTIONS
2. WHETHER YOU ARE A MAN OR WOMAN
THE RULES OF INTRODUCTION ARE:
INTRODUCTIONS
2. WHETHER YOU ARE A MAN OR WOMAN
THE RULES OF INTRODUCTION ARE:
D. SMILE
Warm sincere smile breaks
the ice.
INTRODUCTIONS
3. OTHER RULES ON INTRODUCTION
INTRODUCTIONS
3. OTHER RULES ON INTRODUCTION
d. When someone is with you, introduce
him/her to a group you already know.
e. It is awkward for your companion to just
remain standing while you continue the
conversation.
f. To give importance to the person being
introduced.
Make sure everyone is paying attention before
starting the introduction.
Repeat both names clearly.
INTRODUCTIONS
3. OTHER RULES ON INTRODUCTION
f. To give importance to the person being introduced.
INTRODUCTIONS
3. OTHER RULES ON INTRODUCTION
f. To give importance to the person being introduced.
INTRODUCTIONS
3. OTHER RULES ON INTRODUCTION
f. To give importance to the person being
introduced.
INTRODUCTIONS
3. OTHER RULES ON INTRODUCTION
f. To give importance to the person being introduced.
Example:
My friends, Id like you all to meet David my
colleague.
Please introduce your selves to him when you get
the chance.
INTRODUCTIONS
3. OTHER RULES ON INTRODUCTION
f. To give importance to the person being introduced.
MORE ON INTRODUCTION
There are simple rules to know and follow on
whether:
a. You are doing the introduction.
b. You are being introduced
c. You are introducing yourself
E. SHAKING HANDS
IMPORTANCE OF HANDSHAKE
Besides being essential in introduction,
shaking hands has a role in any
professional or social situation.
It keeps you literally in
touch with others.
Handshake says
something about you
and your personality.
IMPORTANCE OF HANDSHAKE
Shake hands when:
You begin a meeting with small group of persons
You are out of the office and you bump into
someone you know.
You say goodbye.
The meeting adjourns
On any occasion when another person offers to
shake hands.
IMPORTANCE OF HANDSHAKE
Shake hands when:
You say goodbye.
The meeting adjourns
On any occasion
when
another
person offers
to shake
hands.
IMPORTANCE OF HANDSHAKE
Never ignore an offer to shake someone
else's hands. It is disrespectful of you and
embarrassing for that person not to
acknowledge the gesture.
Handshake should be firm but not clutching
on to the other hand too
tightly.
Make the handshake lasts no longer than 3-4
seconds
f) CARDS
CALLING CARD
A calling card contains only the name and
profession of the holder.
Ricardo S. Cruz
Minister
BUSSINESS CARD
A business card contains the name,
profession of the holder and other
information such as address and contact
number of the holder.
CARDS
Other advice on cards:
Should be printed
Use standard sized white stationary (not
colored, no border or decorated, not
scented)
Without photograph of holder
All information on the card should be on
the front side.
WHEN
RECEIVING
HIS CALLING
CARD, BOW
IN
ACCEPTANCE
.
USE BOTH
HANDS,
USING THE
THUMB AND
FORE
GREETINGS
A greeting is a
short
acknowledgement
of the presence of
and person.
Everybody
welcomes a warm
and sincere
greeting anytime.
GREETINGS
Typical greetings are:
Goodmorning/afternoon/evening
Hi, how are you
How are you doing?
Have a good day
A greeting may end
as just that or it
may be the opening of a
conversation.
CONVERSATION
An exchange of
ideas between two
or more people.
Requires skills
such as listening,
catching the drift,
responding and
flowing in the
same direction.
CONVERSATION
A way to get to know another person
better.
Cultivates friendship and meaningful
relationship.
A good conversationalist
should:
e) Picks up subtle cues of body language.
f) Grasp a richer understanding of what is
being communicated.
g) Ask appropriate question to express
interest to continue conversation.
h) Respond with more than just one word
answer like yes or no.
A good conversationalist
should:
A good conversationalist
should:
j) When making light conversation and when with
people we dont know well, avoid the following
subject:
Private or confidential information
Private or confidential information
Dirty or off color jokes
Ethnic jokes
Question about money or sex
Troubles such as illness, job loss,
deaths.
divorce and
A good conversationalist
should:
k) Avoid the following:
A good conversationalist
should:
k) Avoid the following:
Paying too much attention to one person
at the expense of others in the group
Regardless of your true interest, make
an effort to give attention TO all present
in the conversation.
Gushing or overly enthusiastic attention
which maybe embarrassing for those on
the receiving end.
A good conversationalist
should:
l) Being curious about others
Ask questions that will encourage the
other person to keep talking and reveal
more about himself or herself.
Identify common ground and interests
that are the building blocks of lasting
relationship.
Avoid going on endlessly about your self.
A good conversationalist
should:
l) Being curious about others
The quickest way to bore and test the
patience of your counterpart is to
consistently steer the conversation
toward yourself, your opinion, your
activities, and your interest.
The give and take that makes the art of
conversation is really about exchanging
a sense of curiosity between the parties.
EXAMPLE:
How did you hear about the play we are about to
see?
I had awful time getting here because of the
weather.
Did you have any problem?
A good conversationalist
should:
n) Finally
Friendship takes time to develop.
Do not expect deep conversation with
people you do not know well.
Meaningful conversation that shares life
experiences and problems are not
normally discussed with acquaintances.
A good conversationalist
should:
n) Finally
When we have achieved a level of
comfort to express yourself to another
without fear of judgment, then you have
fully achieved true friendship.
GRACEFUL EXIT
GRACEFUL EXIT
When leaving, some closing pleasantly will
be appreciated.
EXAMPLE:
I have to go but it was very nice to meet you
Or
I wish I had more time to continue visiting
but I, do hope we can meet again soon.
The interview
Start the process of
employment by
sending resume to
companies
A good resume
give the first
impression of
ourselves to
employers
Things to remember in
resume Writing
Address letter to person in charge not Sir
or Dear Madam.
Check your spelling
Present resume
stationary.
on
plain,
high
quality
Things to remember in
resume Writing
Be five minutes early for an interview
Refrain from smoking before interview
Wear classic business attire at interview
Behave cordially and pleasantly at the
interview
Be prepared for tough and thought
provoking questions.
Things to remember in
resume Writing
They usually ask about
your strongest and
weaknesses
For strengths, the
interviewer wants to
know what you can
add to the team:
leadership, qualities,
organization skills, etc.
Things to remember in
resume Writing
For weaknesses, dont talk literally about
weaknesses but re-phrase your responses in
terms of areas you would like to learn more or
improve or gain more experience: becoming a
better presenter, improve negotiation skills,
become a better manager, etc.
Do not ask too quickly about compensation.
Ask questions about real opportunities for
learning and growth- not about benefits.
Things to remember in
resume Writing
Do your homework.
looking
for
energetic,
Be prompt
Rank is important.
Introduce people of junior rank to persons of
senior rank according to business protocol.
Be prepared.
Guidelines of a successful
business meeting
The meeting is for exchange of ideas and
information.
Pay attention to emotional cues such as
body language, facial expressions and tone
of voice.
Certain issues are better resolved on oneon-one and in private
Do not openly argue.
Guidelines of a successful
business meeting
In dealing with problems or difficulties, do
not seek to point fingers or find blame.
Work to solve problems rather than be
good at finding fault.
Written communication/
business letter.
People reading your letter will want to know the
issue or topic straight away.
Be brief and clear.
Arranging thoughts in bullet or numbered form
is effective for memos for office consumption.
The written word can be read and passed or
forwarded from person to person.
Take care to check for content, form and
spelling.
STANDARD TELEPHONE
ETIQUTETTE
TELEPHONE
Answer a telephone call promptly,
Take the calls of your officemates if they
are not present.
Be courteous and friendly, and speak
clearly.
Have a paper and pencil ready for taking
messages.
and
space
in
shared
Standard Courtesies
Easiest way to show respect and
consideration,
Best way to overcome momentary
inconvenience or deception
Say Excuse Me when you:
Accidentally bump into someone
Wish to pass in front of someone who
Wishes to interrupt an ongoing
conversation.
Wish to have something repeated.
Standard Courtesies
Standard Courtesies
Without regard to
social status or
gender, this
gesture marks
courtesy, respect
and consideration
for others.
Crowd
No need to play doorman and hold door
to give way to every single person in a
crowd.
Hold door for those nearest you or
behind you and then proceed forward.
Avoid excessive display of affection in
public
Women
Lot of discussion about whether men
should hold doors for women, but it
remains a nice thing to do.
If done in spirit of courtesy and
politeness, it will be appreciated.
Dont make elaborate show of it or add
condescending phrases like Ladies
First
before
specific
ELEVATORS
If with children, do not allow them
push all buttons.
to
CONCERTS,
THEATERS, OPERA
HOUSES
Applaud at appropriate time.
At the Opera
At the end of an aria
After each curtain call
Upon the entrance and exit
of the conductor
CONCERTS, THEATERS,
OPERA HOUSES
Applaud at appropriate time.
At the Ballet
Entering a Restaurant
The man walks ahead of the woman as they step
into the place. He directs her to their table.
Remove your hat inside, unless you have
religious or medical reasons for keeping it on.
If there is a waiter at the entrance to attend to
them, the man step back and allow the woman to
enter before him.
Allow the restaurant personnel to lead you to
your seats.
Entering a Restaurant
On arriving at the table, the waiter or the man
pulls out the chair for the woman and seats her.
When a group enters a restaurant and when one
of them sees people he/she knows but whom the
rest may not be familiar with, this person should
merely nod or briefly greet his/her acquaintances
while proceeding with the group to their table.
Entering a Restaurant
Should it be necessary to make introductions,
the man at the table must stand when presented
to women.
Women may remain seated when being
introduced to other women and to men.
Seating arrangements
The womans seat is determined by the view the
location provides.
She should be given the seat that allows her to
see and appreciate the view outside.
Otherwise, she should have the seat from where
she may look out into the main dining room of
the restaurant.
She should not be seated where passing people
or a swinging door may hit her or where she has
to face a wall.
Seating arrangements
When 2 couples eat out together, the women
take the wall seats, while the men occupy the
aisle seats.
The man should be seated facing the woman.
Where a younger pair is out with an older pair,
the older couple sits on the wall seats. When a
woman is in the company of 2 men, she should
be seated between them.
Ordering a meal
Men used to place the order for food.
Now, women may do the ordering themselves or
respond to the waiter when asked by them for their
food or drinks.
If the man is familiar with the restaurant and its
specialties, it is proper for him to recommend some
choices to the woman.
If both of them do not know the restaurant well, the
man should request the waiter to give suggestions as
to what the place offers best.
Ordering a meal
If you are buying the meal as Host, you should
order what you want.
If you are a Guest, you may want to follow your
Hosts lead ask what he/she recommends or if
he/she recommends or if he/she will be ordering
a first course.
Unless your Host insists, it is better not to order
the most expensive item on the menu.
Ordering a meal
On a date, the woman should avoid ordering
costly items on the menuunless she is sure he
can afford it and does not mind spending that
much.
If a guest, refrain from complaining about the
service or the dcor or anything else about the
restaurant. Your Host may take this as
questioning his choice or taste.
Avoid asking for a doggy bag to take home
leftover food.
Ordering a meal
Do not use toothpicks at the table in any setting,
place or culture.
Avoid grooming yourself at the dinning table
except for a swift application of lipstick for the
women.
The proper way to call a waiter to your table is
catch his eye and make a signal such as raising
your hand for him or her to come over.
Ordering a meal
If you make eye contact with the waiter, quietly
calling out waiter or waitress is also
acceptable.
If your waiter is too far away to see or hear you,
request some other accessible waiter to bid him
or her for you.
Dont attract unnecessary attention to yourself by
clapping your hands, whistling or calling pssst
for your waiter. These are rude habits.
Tipping
Most restaurants include a 10% to 15% service
charge in your check.
If such is the case, you may have a small
amount for the waiter if he/her service deserve it.
If service charge isnt added to your check, 10%
of the total bill is usually a fair amount of the tip.
Tipping
If your check informs you to please pay at the
counter leave your tip on the table, collect your
belonging and proceeds to pay for your meal.
If you do not have loose change, pay the cashier
first, then return to your table as soon as you can
leave some money for your waiter.
You may also tip through your credit card. Fill in
the space for tip with the amount you want to
leave for your waiter.
Tipping
If your check informs you to please pay at the
counter leave your tip on the table, collect your
belonging and proceeds to pay for your meal.
If you do not have loose change, pay the cashier
first, then return to your table as soon as you can
leave some money for your waiter.
You may also tip through your credit card. Fill in
the space for tip with the amount you want to
leave for your waiter.
Tipping
You can add this to the total of your bill and encircle the
amount foe added security.
DATING ETIQUETTE
It is still the man who is expected to initiate a
date. A woman can also ask a man out, but man
who waits for a woman to ask will be waiting for
a long time.
Dating is a game of charm and some of the old
ways still have the power to win and please.
DATING ETIQUETTE
Some rules on dating:
Be polite
Address each other by name
Ask for each others preference.
Do not wait for the last minute to set a date.
Do not wait for the last minute to accept or reject a
date
DATING ETIQUETTE
Some rules on dating:
Inform your date what you intend to do so
your date can dress appropriately.
Make sure your date want to do what you
have planned.
DATING ETIQUETTE
Some rules on dating:
Being overly controlling about plans is a turn
off.
While different occasions call for different style of
dress, remember that what you dont show is often
more powerful than what you show.
An overly revealing or suggestive dress can ruin
the suspense.
DATING ETIQUETTE
Being overly controlling about plans is a turn
off.
Meeting parents show you are serious and
honourable with your intentions.
DATING ETIQUETTE
Being overly controlling about plans is a turn
off.
Observed curfew, if there is any.
Man holds doors.
Women should graciously accept gesture.
Limit alcoholic intake.
While drinks can help relax conversation, too much
can ruin date
DATING ETIQUETTE
Being overly controlling about plans is a turn
off.
If driving, do not drink
Be curious about your date.
Do not ramble about yourself.
Ask questions and your date will ask questions too.
DATING ETIQUETTE
Being overly controlling about plans is a turn
off.
Avoid certain awkward topics like past dates and
romances, financial matters, gossip, politics or
religion.
Dont show off; drop names or brag about jobs,
accomplishments, etc.
DATING ETIQUETTE
Being overly controlling about plans is a turn
off.
You leave with the person you came with.
Dont leave your date to fend for himself or herself
while you entertain yourself with friends.
Respect personal space.
Refrain from too much touching at least until you get
signals that it is ask.
DATING ETIQUETTE
Who Pays
The person who asks or invites pays.
Most men will find that if they dont offer to pay
for a date, there will be little chance of second
date.
Most women are only too happy to be treated to
a nice dinner and conversation.
Women, who want to pay their own, will usually
make this known.
DATING ETIQUETTE
Who Pays
If this is the case, the man should graciously
accept the offer rather than make a fuss about
payment.
It is alright for a woman to pay, especially if it is
a sequential date.
If a woman insists too strongly in paying her own
way, she may cause embarrassment to the man.
An embarrassment kills the magic and thrill of a
date.
References
Bernardo Conchitina, S, The Compleat Filipino,
Rogen Publishing Co., Quezon City
Powers, John Robert, Social Skills, 2006
F.D. Oblena, Experience from 32 years of service
Lott, James E., Practical Protocol, A Guide to
International Courtesies
Gulf Publishing Co., Houston
Radlavic, Monte., Etiquette and Protocol, 1957
POSTURE
Definition
All body positions assumed in daily
activities walking, standing, sitting.
Graceful of form
Affects health
Reveals attitude
Definition
All body positions assumed in daily activities
walking, standing, sitting.
Changes your appearance
Indicate self-esteem and self-assurance
Shows how healthy one is physically and
mentally
Good Posture
Creates favorable
impression
Makes one look more
impressive
Proclaims feeling of poise,
control and self
assurance.
Bad Posture
Dropping, lax posture
suggests
sluggishness, poor
muscle tone.
Cause strains and
stress to muscles and
body structure
Bad Posture
Gives unnecessary aches
and pains in any part of
the body.
Spoil appearance by
distorting normal shape,
deforming shoulders, and
curving spines.
This is sign of
insecurity
This is much
better
Hand Positions
Cupped Hands
Lotus Position
Clasped Hands
Lace Position
is done by crossing
the legs at the ankle
and sweeping them to
the side. The position
looks like a halfopened S
De Cuatro
Continental
References
Bernardo, Conchitina Sevilla
The Complete Filipino
THANK YOU
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