Brif history

Prime bank ltd is fully licensed

commersicalbank
It was eastablished on 17th aprail 1995
It has 77 branches through bangladesh

Provided four types of service like deposite

,loan,islamicand investment.

it has spcial activity like mastre card,atm card

 •BRANCHES IN
DIVISION
DHAKA
CHITTAGONG
RAJSHCHI
KHULMA
SYLET
BARISAl
 other branches


Motijheel branch
Dhanmondi branch
Gulshan branch
Uttara branch
Asad gate branch
Ganakbari branch

  Service provided

Deposite schene Loan scheme Islamic deposite Investment

MONTHLY BENEFITE GENERAL LOAN MUDARABA SAVING HIRE PURCHASE

CONSUMER LOAN MUDARABA SHORT TERM BAI MURABAHA

DEPOSITE
EDUCATION DOCTORS HAJI SAVING CRADIT LINE
FIXED ADVANCE AGAINST MUDARABA TERM SWIFT
SALARY DEPOSITE
SHORT TERM EDUCATION
DOUBLE BENEFITE TRAVEL

HOUSE BUILDING MARRIAGE

RESENDENTIAL CNG CONVERSATION

NON RESEDENT ABAS
HOUSE BUILDING SOPNO NIR





 what did you mean by customer
satisfaction?


 customer satasfaction is a business term of how

products and service supplied by a company meet
or surpass customer expection.


 comparision between two branche



 Location
 Ring road branches vs Gankbari
branch
1 3 bitul amantower Boli vodra bazar
2nd flor hoildingno 840 Samsur plaza
And 881 Phone
7788100
phone81170010
 Economic activity


 Economic Activity Yearly

 (Ring Road Branch)
 Target loan : 30000000
 Given loan : 5250000
 Deposit : 9000000
 Feed back : 99%
 Transition (per day) : 2000000(core)

 vs
 Economic Activity Yearly
 (GanakbariBranch )
 Target loan : 35000000(core)
 Providing loan : 72500000(core)
 Deposit : 13000000(core)
 Feed back : 93%
 Transition (per day ) :3000000(core)

Offered service


Ring road branch Gankbari branch

Retail Service Abasloan
Sme loan Short term loan
Fixed loan Resedentail loan
Car loan Double scheme benefite
Home loan Fixed loan
Sopnonir loan Consumer loan
 satisfaction
 Ring road branch

Out of 10 poor moderate tremendo
Behavior moderate 2 5 3us
Classifica Higher= 1 3 6
tion
motivatio middle
high No 3 3
nsafety More commend
o 1 9
seftey
service Very 1 4 5
Employ good
moderate 1 6 3
 Customer satisfaction
 Gankbari branch


Out of 10 poor moderate tremendi


Behavior moderate 1 6 3ous
classifica Lower 6 2 2
motivatio
tion moderate No 6 4
safety
nservice moderate 1commend 6 3
moderate 2 5 3
employee 2 4 4
 Other activity of ganakbari
road branch

  
Targeted lower and middle level customer
Motivated customer by providing better service
Employs are 22
Created special service like abas loan
Daily customer are average 800-1000
Specially target for deposit and loan sector

 Other activity of ring
road branch

Targeted middle and higher level customer Specially

provide service home loan and investment sector.
Employee are 29.
Given priority SME loan.
Motivate customer by better service.
Daily cust)0omer are average 200
-300(hundred
Strength of Ring Road
Providing higher level service.
Focus on sopno nir loan & deposit sector.
Customer satisfaction level is good.
Higher level return(99%).
 


Strength of Ganakbari
Specially service for middle & lower level.
Average daily customers are satisfied.
Taking step in social activities.
Customer service is good.

Weakness of Ring Road
Poor in lower level of customer.
Customers are fake.
Daily transition is less.
Customer fewer.
 


 Weakness of Ganakbari
Miss the higher level customer.
Return is less.
Position is not good.

 Which branch is better in case of
customer satisfaction ?
Ring road branch
 highly good higher and middle lavel
customer
Customer satisfaction is good then ganakbari
branch
High lavel of return then ganakbari branch.
Given SME loan
 Thank you
 Any
questation ?

