Professional Documents
Culture Documents
TOPIC 8
Learning Objectives
Identify the major categories and trends of
e-commerce applications
Identify the essential processes of an
e-commerce system, and give examples of
how they are implemented in e-commerce applications
Identify benefits and threats of e-commerce
Identify and give examples of several key factors and
Web store requirements need to succeed in e-commerce
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CONTENTS
E-commerce
ELECTRONIC COMMERCE
The process of buying, selling, transferring, or
exchanging products, services, and/or
information via computer networks, including the
Internet.
Business transactions conducted via electronic
means.
Most often referring to Internet-based
relationships between customers and vendors.
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Introduction to e-Commerce
Electronic commerce encompasses the entire online
process of:
Developing
Marketing
Selling
Delivering
Servicing
Paying for products and services
ELECTRONIC COMMERCE
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http://2.bp.blogspot.com/-HyMskiu0gYg/T8dqJuKBIYI/AAAAAAAAAFE/_G3oMa2hrUo/s400/ecommerce.jpg
E-commerce Processes
e-COMMERCE TRANSACTIONS
An individual purchases a book on the Internet
A government employee reserves a hotel room over the Internet
A business calls a toll free number and orders a computer using
the seller's interactive telephone system
A business buys office supplies on-line or through an electronic
auction
A retailer orders merchandise using an EDI network or a
supplier's extranet
A manufacturing plant orders electronic components from
another plant within the company using the company's intranet
An individual withdraws funds from an automatic teller machine
(ATM)
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e-COMMERCE TRANSACTION
A consumer visits a bookstore and inquires
about the availability of an out-of-stock book. A
bookstore employee downloads a digital copy of
the book and prints it along with cover.
Not an e-commerce retail transaction since
agreement to purchase did not occur over an
electronic network. However, the right to access the
digital archived copy is an e-commerce service
transaction.
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e-COMMERCE TRANSACTION
Consumer uses Internet to research the purchase
of a computer, but calls a toll free number and
places the order with an operator.
Not an e-commerce transaction because agreement to
transfer ownership did not occur over computer-mediated
network; neither telephone was computer-enabled.
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E-Commerce
Technologies
The steps:
1. QuickSource user submits a
request for quote (RFQ) for
publication via internet
2. Web server HTTP request,
validates user identity and
authorization, and processes
request
3. Database server updates RFQ
status as published.
4. Transactions and user activity
logged for billing and marketing
purposes.
5. Application servers notify suppliers
of the new RFQ via e-mail.
6. Web server sends confirmation to
browser
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Categories of e-Commerce
Business-to-Consumer (B2C)
Virtual storefronts, multimedia catalogs, interactive order
processing, electronic payment, online customer support
Business-to-Business (B2B)
Electronic business marketplaces, direct links between
businesses, auctions and exchanges
Consumer-to-Consumer (C2C)
Online auctions, posting to newspaper sites, personal websites,
e-commerce portals
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Essential e-Commerce
Architecture
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Search Management
Search processes help customers find the
specific product or service they want
E-commerce software packages often include
a website search engine
A customized search engine may be acquired from
companies like Google or Requisite Technology
Searches are often on content or by parameters
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Workflow Management
E-business and e-commerce workflow management
depends on a workflow software engine
Contains software model of business processes
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Example of Workflow
Management
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Event Notification
Most e-commerce applications are event-driven
Responds to such things as customers first website
visit and payments
Monitors all e-commerce processes
Records all relevant events, including problem
situations
Notifies all involved stakeholders
Works in conjunction with user-profiling software
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ELECTRONIC PAYMENTS
Electronic Checks
Electronic Credit Cards
Purchasing Cards
Electronic Cash
Electronic Bill Presentment and Payments
Paying Bills at ATMs.
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Differences in Marketing
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B2B E-Commerce
B2B is the wholesale and supply side of
the commercial process
Businesses buy, sell, or trade with other businesses
Catalog systems
Trading systems
Data interchange
Electronic funds transfers
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E-Commerce Portals
B2B e-commerce portals offer multiple
marketplaces
Catalogs
Exchanges
Auctions
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BENEFITS E-COMMERCE
Lower transaction costs
Larger purchases per transaction
Amazon.com offers a feature that no
normal store offers
Integration into the business cycle
BENEFITS E-COMMERCE
People can shop in different ways. The
ability to build an order over several days
The ability to configure products and see actual prices
The ability to easily build complicated custom orders
The ability to compare prices between multiple
vendors easily
The ability to search large catalogs easily
Larger catalogs
Improved customer interactions company
Viruses
Worms
Trojan horses
Bots, botnets
Unwanted programs
Browser parasites
Adware
Spyware
Sniffing
Eavesdropping program that monitors information traveling over a
network
Insider jobs
Single largest financial threat
The End