Microsoft Partners

Microsoft Cloud Services

through CSP
Jason Leonardelli
Office Partner Marketing | Senior Marketing Manager

Monish Sood
WW SMSP HSP | Senior Marketing Manager

Dallas, May 2015

Microsoft Partners

Cloud Solution Provider

Workshop Modules
Customer Finance &
CSP Technical
Service Legal Sales &
overview Departme
and Departme Marketing
& benefits nt
Support nt
Microsoft Partners

Cloud Solution Provider

Workshop Modules
Customer Finance &
CSP Technical
Service Legal Sales &
overview Departme
and Departme Marketing
& nt
Support nt
benefits
Partners
Customer Move todriving
Meet
Demands
What is AreThat Demand
Shifting
us?
Accelerating rate of technology change Expanding services and sales models
Competition Demand for customer productivity
Products
Information &
In this cloud-first,
Solutions
Business
The opportunity
Transactions
Technology
mobile-first world, Technology
ahead for
Microsoft is Microsoft is vast,
absolutely but to seize it, we
focused on must focus
empowering clearly, move
people to get faster, and
more done continue to
wherever they transform."
need to and Satya Nadella,
on any device. CEO, Microsoft
WhatYou
What Partners want
Have Been Asking For..

Own the customer relationship

Service the complete customer

lifecycle

Attach Partner services

5
 CSP Value Prop & Sales Scenarios
Value Prop
Increase reach
Grow revenue Achieve scale
Build profitable and grow
and retain and higher
Cloud business revenue with
customers margins
bundled solutions

Selling Scenarios
Tablet Exchange
Systems Integration Upsell Online, OneDrive for
Business
Migrations & Deployment Private/Hybrid Cloud
solutions
Managed services End-user training ATTACH TO PHONE CROSS SELL
TRANSITION CUSTOMERS TO CLOUD
MOBILE CONNECTIVITY +
Support services Integrate SaaS ISVs OFFICE 365 OR ONEDRIVE
FOR BUSINESS
Microsoft Cloud Solution Provider
Introduction
Enable Partners to grow, attach and
share
What are we trying to accomplish?
1-Tier 2-Tier
Sell how customers buy in the cloud
MSFT MSFT
Unlock mid market / CTM customer opportunity
Cloud Solution 2T-Cloud
Activate business models such as hosting and ISVs Provider Solution
Provider
What is the Cloud Solution Provider Reseller
program?
Enables partners to sell integrated cloud services Customer Customer
by allowing them to directly resell, provision, bill,
and support
Similar to our traditional
Partner-owned customer lifecycle, including channel, we expect the
retention, renewal and support. 2-Tier will recruit majority of our Partners to be
and enable a channel of Resellers at scale serviced through the 2-Tier
Office 365, Intune and EMS; Azure and CRMOL model
//aka.ms/cloudsolutionprovider
coming soon.
Benefits Statements
Microsoft Cloud Solution Providers (CSP) service the complete customer
lifecycle through:
Billing Provisioning Management Support

Direct Billing
Partners can choose to bill customers on a monthly basis
Partners can meet a growing customer expectation of a cloud subscription model
Helps Partners build a monthly annuity revenue stream
Directly Provision and Manage
Partners directly provision customer subscriptions
With in-product tools, Partners directly manage and modify customer subscriptions
Direct capabilities help Partners speed the sales cycle to get customers up and running quickly
Own Support
Partners are the first point of contact for all customer needs
Increased touch points help Partners identify needs for new services and solutions
The need to differentiate Partner support from Microsofts is eliminated
Cloud Partner Business Models
CSP will require deeper partner investments in operations and customer
management
to provide unique benefits of each program.
Existing New
Advisor Open CSP 1-Tier CSP 2-Tier

Partner Responsibilities
Sell

(reseller)
Provision
Monthly Billing

(reseller)
Annual Billing
Support
Compensation
Margin N/A 15%* 20%** Margin %**
Core Incentives (50% Rebate / 50%
N/A Rebate %
Coop)
+ FY15 Accelerator
Year 1 incentives with the accelerator. Year 2 and beyond 4%. *Disti Margin for Office 365 **Office 365 and Windows Intune products, future products will set their own
Office 365 Broader Economic Story
New
New
Services EMS CRMOL Azure
Services
$$$$
Optimize
Add-on Projects
$$$ and Solutions
Revenue

Managed Expansion
$$ Services and Customization

= Deployment & Support LOB integration

Help desk IT infrastructure design
Recurring
$ Migration (i.e. Tier 1 / Tier 2 IT planning

Office 365 Services support) IT training

New user set-up Upgrade & desktop
Assessment / planning
Core Licensing Migration of data
Updates remediation
End-user training
Revenue Establishment of
service

Optimiz
Core

Partner Opportunity

e
Note: All revenue streams re-occur except Deployment and Migration Services single event.
Cloud Solution Provider
Program
Scenarios for Hosters
Systems Integration
Manage Migrations and Deployment
Outsourcing

SaaS ISVs
Office ProPlus
Apps
Attach Lync Online Integrate Private Clouds
Intune
Customization

Hostering Partners already offering a hybrid of Partner Hosted and Microsoft

Cloud Services
Program Requirements
Program requirements 1-Tier 2-Tier

Significant local reach (1-Tier: customer reach and 2-Tier: partner reach)

Marketing Lead generation engines

Reseller profiling, recruitment and enablement

Sales training, Certifications, Cloud Competency
Sales Pre-sales support resources
Annual business plan
Tax ID, credit, anti-corruption checks

Billing Billing infrastructure and operations

Billing aggregation capabilities with advanced ERP/ordering systems

24/7 end-customer support (billing and technical)
Support
Premier Support for Partners (PSfP) recommended recommended
Deployment capability through a performance Cloud competency Reseller SLA
Deploymen
t Solutions Demonstrated capability to support resellers on workload selling Reseller SLA
Service CLM processes to drive usage and adoption, up/cross-sell (CRM)
Managed partner
Partner C-level executive sponsor
Microsoft
Relationshi Microsoft Cloud Solution Provider Agreement
p
Roadmap
API pilots in process (US & CA), GA July 2015

Market Expansion: 66 (in market) + 68 (July 2015) =

134

New Services: EMS (launched) , Azure, CRMOL

(coming soon)

New Capabilities: Multi-Channel (launched) , Multi-

Partner (coming soon)
Lifecycle - Onboarding
Partner
Partner Partner gains
Partner receives
receives Partner Partner access to
Corporate Visits MPN
INVITE visits APPROVED signs
Review & email with
Page to
sign-up Portal CSP
access email w/link
Approval unique link page to Contract Contract Partner
resources
to MPN Admin
Console
Note: Only Partners Global Admin
or Billing Admin will be able to sign
the contract.

Onboarding pre-requisites
Before onboarding to the Cloud Solution Provider Program, the
following pre-requisites must be met:
IMPORTANT: Onboarding Pre-requisites
Only
Before PartnerstoGlobal
onboarding Admin
the Cloud orProvider
Solution BillingProgram,
Admin the
are following
able to
sign contract.
pre-requisites must be met:
Partner must have an O365 tenant with Partner Features for
Partner
themust
MPNhave an O365 tenant
membership with Partner
they want Features
to enroll. Learnforhow
the MPN
here.
membership they want to enroll. Learn how to do this here.
The Partner Journey
Microsoft Cloud Services via CSP
The Partner Go-To-Market Journey

Ready Lifecycle Management

Ready
Onboarding to to Sell Execution
Transa Sales & Marketing Plan
ct

Lifecycle Automation vs Support Call to

Billing Support
Management Integration
Manual
Solution Readiness Action
GTM plan:
1. Offer
Sales & Differentialted
Demand
Generation Sales Sales
Definition
Offerings 2. Sales &
Marketing Plan Activities Incentive Readiness
Marketing
3. Readiness
4. Seat targets
Microsoft Partners

Cloud Solution Provider

Workshop Modules
Customer Finance &
CSP Technical
Service Legal Sales &
overview Departme
and Departme Marketing
& benefits nt
Support nt
Managing the Customer Lifecycle
Configure & Manage &
Order Activate
deploy support

Customer self serve Customer through OAC

Partner Admin
MANUAL Center (PAC)
Partner Admin Center (On Behalf)
Partner

GRAPH
YES (2015 Q3)
AUTOMATED Service API:
Crest API or MSOL
(Developed by (2015
O365 service
Partner)
Q3) MSOL PowerShell
health data
PowerShell
Third party
YES Work in progress

OAC = Office Admin Center (former Microsoft Online Portal

(MOP))
MSOL = Microsoft Online
Flexibility and Choice
Partner Admin Center
Next Generation APIs
(PAC)
To Coexists within the same partner
Partners
< 200 net new customers/month > 200 net new customers/month

Currently Available Available 2015 CY/Q3

Multiple Cloud
A customer can buy all MS online services from CSP partner(s)
Services
A customer can buy O365 from a partner even if he has bought
To Multi Channel Sales CRM from direct shared tenant, separate bills, separate
support experience
Customer A direct O365 customer can switch to a Partner keeping the
s Channel Transition
same tenant and not disrupting the service

Cross sell and A customer can mix and match all subscriptions
Upsell A customer can upgrade his subscriptions
API Resources

Microsoft Microsoft
Online Microsoft Crest Microsoft
Service API
PowerShell API Graph API
(MSDN) (TechNet)

Office 365 Exchange Online

Extensibility Lync Online Microsoft CREST API Microsoft Graph API
Services Comm API Sharepoint Online Reference Reference
 PAC Walkthrough Video (NEW!)
Partner Admin Center (PAC)

PAC Walkthrough
PAC Walkthrough Video (NEW)
Partner Admin Center Sell

Managing your Partner Tenant and Admin Roles
Managing your customers across all services sold

Creating New Customers

Managing & adding subscriptions, add-ons & seats
Partner Admin Center Manage & Support
Managing your Partner Tenant and
Viewing customer base & Service Health
Delegating Support & Service Admin Roles

Aggregated SHD

Administration on Behalf to View customer info &

Escalating SRs, accessing Tenant Information, VkB
Configure service
Microsoft Partners

Cloud Solution Provider

Workshop Modules
Finance &
CSP Technical Customer
Legal Sales &
overview Departme Service
Departme Marketing
& benefits nt and
nt
Support
Microsoft Partners

Customer
Service and
Cloud Solution Provider
Support
Workshop Modules
Customer
Service
and Managing Support
Support Support
Incident Service Practice
Readiness Support Requests Guidance
in PAC
Microsoft Partners

Customer
Service and
Cloud Solution Provider
Support
Workshop Modules

Managing Support
Support Incident Service Practice
Readiness Support Requests Guidance
in PAC
Support Readiness CSP Support Overview Video (NEW!)

Core Training Resources

Training Delivery Overview
Specific Product
for Support Agents Troubleshooting
New Hire Curriculum for instructor lead
training
(self paced online to come)
Additional Resources
New Hire Training
Microsoft Virtual Academy
Office 365 Ignite
Microsoft Experience Center
Office 365 Specific
Ongoing Create an Office 365 Support Organization
Readiness
Internal User Rights

Silver Gold

Initial grant of Initial grant of

25 licenses 100 licenses

Become a Silver or Gold partner:

View and access benefits: IUR resources:
https://partners.microsoft.com Internal Use Right Overview
Microsoft Partners

Customer
Service and
Cloud Solution Provider
Support
Workshop Modules

Managing
Support Service
Support Incident
Practice Requests
Readiness Support
Guidance in PAC
Incident
Management Communication
Online Admin Center
Customer Office 365 Communities
custome Microsof
r t agent

Billing partner

Partner Help and How To Support Escalation

Technical Break/Fix Support Regional Support
Billing &
Ctr Portal
(NA) 1-800-765-7768 Incidents
(EMEA) +44 0844 800
6006
Service Incident Support Service Request
Microsoft Escalation point for Partner Partner Admin
Technical
Incident
unresolved incidents Console

technet.microsoft.com/en-us/library/office-365-suppor
t.aspx
Cloud Signature Support formerly
Apollo
CSP Technical
Severity Incident Support for Office
Description 365
Examples
Respon
se goal
Ongoing
communication
Escalation
Path
goal
One or more services arent accessible
Update to Partner Widespread problems sending or
or are unusable. Production,
every 2 hours; receiving mail.
A operations, or deployment deadlines Initiate Service
Partner updates SharePoint site down.
are severely affected, or there will be a 1 Hour
Microsoft every 2 All users cant send instant Request
Critical severe impact on production or
hours through messages, join or schedule Lync (Phone or PAC)
profitability. Multiple users or services
resolution* Meetings, or make Lync calls.
are affected. 1 Forward last email of
your case to
The service is usable but in an One user cant access email.
Update to Partner One user or admin cant access o365pstsl@
impaired fashion. The situation has
B moderate business impact and can be
2 Hours
every business
day
SharePoint site.
Microsoft.com

Urgent dealt with during business hours. A

single user, customer, or service is
partially affected.
The situation has minimal business
impact. The issue is important but does
C not have a significant current service
Importa or productivity impact for the
customer. A single user is experiencing
nt partial disruption, but an acceptable
workaround exists.
until resolution is
Several users cant send instant 2 No response within 8
hours (Sev A 2
messages, join or schedule Lync
reached hours)
Meetings, or make Lync calls.
Forward last email of
User cant access email by using
your case to
Outlook, but can access email by o365psdelmgmt@
Update to Partner
using Outlook Web App. Microsoft.com
Issues configuring external
4 Hours every 3 business recipients for a SharePoint site. 3 Still not handled to
days your satisfaction,
One user cant send instant
messages, join or schedule Lync
email CPSFeedback
@Microsoft.com
Meetings, or make Lync calls.
Partner Support Model Support Account Management and
Escalation

Through Partner Problem Resolution

Support
White Glove
experience

PSfP (fee)
Reactive and proactive services. Elevated Break/Fix and Critical Situation
Dev Guidance & Support,
Special offers
Proactive Support

MPN Development Support and Guidance

Gold or Silver required
Training & Assessment, Advisory
experience
Out Of Box

How To, Signature Cloud Support Break Fix and

break-fix support Advisory (How To)

O365 Self-Serve Tools Support Readiness

Customer self service support,
partner console, support tools &
reports. Empowered Partners through PAC

Empowered Customers with self service

support
PSfP - Finding Right Level Of Support
Small Medium Large
Single country Multiple countries Global
Presence Local language Limited languages Multi-language
2-3 In-house agents +5 In-house/outsourced agents, 5+ In-house agents
Type of Support Tier 1/2 Tier 1/2 (shared across products) Tier 1/2 (dedicated Office 365)

Customers Small Business Small/Medium Business Small/Medium Enterprise

Low 10's of thousands of seats Large sales in the 10's of

Sales Low 1000s
across multiple plans thousands of activated seats

Application Development
Flexible Package based upon
Support needs analysis
ADM ADM Developme Support &
nt Manager Guidance
DSE Through
Designated Partner
SA DSE Support Problem
Engineer Resolution
DSE PRS
Support
SA Support Proactive
SA Support
PRS Assistance
SA
PRS SDM Problem
Elevated
USD$27K SDM Break/Fix &
SDM PRS Resolution
Critical
Services
Situation
USD$40K-$75K USD$75K-$150K+ Service Support
Delivery Account
SDM
Manageme Management &
MPN - Our Technical Benefits Structure
Cloud Hybrid On Premises
Performance Competencies: App Dev,
Collab & Content, Communication,
Competencies:
All other
Competencies: Data Platform, Datacenter, Dev &
Cloud Platform Deployment, Messaging, Mid
Market Solution Provider, Project &
Cloud Productivity, Portfolio Mgmt
Small and Midmarket Cloud
20 Advisory Hours, Pre-sales Support, Partner Support Community

Silver Unlimited Signature Cloud

15 Product Support Incidents
15 Product Support Incidents
Support* 5 Signature Cloud Support
Incidents*

50 Advisory Hours, Pre-sales Support, Partner Support Community

Gold Unlimited Signature Cloud 20 Product Support Incidents

20 Product Support Incidents
Support* 10 Signature Cloud Support
Incidents*

Advisory Hours: Signature Cloud Support: Partner Support Readiness

Custom Phone Based support Experienced Cloud Engineers (Syndication and CSP):
Designed to solve issues before Partner Centric Scenarios for Skill your team to support your
they happen Cloud and Hybrid Scenarios customers
Custom training on technical Solutions Oriented Focus Knowledge Base to help on tougher
scenarios issues
Timely and relevant info to keep your
support*teams
Currentlyup to date
limited to Office 365 and Microsoft
Link to MPN Azure
Microsoft Partners

Customer
Service and
Cloud Solution Provider
Support
Workshop Modules

Managing
Incident Support
Support Service
Support Practice
Readiness Requests in
Guidance
PAC
 Within the
Partner Admin
Center, select
the customer
in which youd
like to view
service
requests.

Within
Withinthe
thePartner
Partneradmin
admincenter,
center,select
selecta a
customersosothat
customer thatititisishighlighted.
highlighted.
 Click on the
service
requests link.

Click the service requests link to view

the service requests associated with that
customer.
 Under
service
requests,
you can
view all
service
requests
associated
with a
Partner can view all service requests associated with a
customer.
customer, search for a service request by reference number or
search for an individual customer.
Note: This provides service requests information for Office 365
services.
 Selecting the + icon You can also
enables the Partner
to start creating a open up a
new service request
for a customer. new service
request for a
customer
issue that
you arent
able to
resolve.
Enter the details of the service request,
view the confirmation screen and click
finish.
 The new
service
request
appears on
list.

Newly created service request should

appear on the service requests list for
that customer.
Microsoft Partners

Customer
Service and
Cloud Solution Provider
Support
Workshop Modules

Managing
Support
Support Incident Service
Practice
Readiness Support Requests in
Guidance
PAC
Optimizing an Office 365 Support
Organization
Plan, structure and implement a support
organization
Resource Ongoing partner readiness
determination
Recruiting Projections
Call Volumes
Call Types
Key elements for the Sizing
support team
Recruiting
Infrastructure Assessment
Readiness Readiness
Current support Certification
drivers
SLA and Service Hours
Operational Efficiency Microsoft Tools and
and Best Practices
Resources
Improved Customer
Support Practice Builder
Experience
Office 365 Resources
Office 365 Product page http://office.microsoft.com/en-us/business/

Office 365 Help/Support

http://office.microsoft.com/en-us/support/?CTT=97
pages

Office 365 community http://community.office365.com

TechNet (Office 365 for IT

http://technet.microsoft.com/en-us/office365/hh528489.a
pros)
spx

OnBoarding for Office 365 https://deploy.office.com/onboarding

Microsoft Partners

Cloud Solution Provider

Program
Billing and Subscriptions
Customer Finance &
CSP Technical
Service Legal Sales &
overview Departme
and Departme Marketing
& benefits nt
Support nt
Microsoft to Partner -
Subscriptions
# of one
Tenant
SKU Subscription

Offer Display Name for CSP SKUs

Azure Active Directory Basic Office 365 Enterprise K1 Subscription Subscription
Azure Active Directory PremiumOffice 365 Extra File Storage order date start date
Azure Rights Management Office 365 ProPlus
Enterprise Mobility Suite OneDrive for Business
Exchange Online (Plan 1) with Office Online
Exchange Online (Plan 2)
Exchange Online Archiving
Project Lite Each subscription is 12 months
Project Online
for Exchange Online
Project Online with Project Pro
Monthly billing
Exchange Online Kiosk
for Office 365 Price of SKU locked during subscription
Exchange Online Protection
Microsoft Intune
Project Pro for Office 365 You can add or remove SKUs from a
SharePoint Online (Plan 1)
Microsoft Intune Extra Storage
SharePoint Online (Plan 2)
subscription
Office 365 Business
Office 365 Business EssentialsSkype for Business Online (Plan 1)
No early termination fee from
Office 365 Business Premium Skype for Business Online (Plan 2) Microsoft
Office 365 Enterprise E1 Visio Pro for Office 365 All subscriptions auto-renew after 12
Office 365 Enterprise E3 Yammer Enterprise
months
(can be removed)
Microsoft to Partner - Billing
The date your contract was Subscription start sample
Billing
Date signed within the Partner Admin
Center. Customer Microsoft to
Payment
This date can not be Subscription Start Partner Bill Date
Terms
Payment
changed!!Terms net 30 days Date

One invoice for all Free of charge 1st advance charge

Invoice
subscriptions
Advance for next month

Ongoing subscription change example

Microsoft to July 20th July 30th Aug 10th Aug 15th
Partner Bill
Date Jul 15th -3 seats +6 seats -8 seats No change

Advanced change 15 seats 12 seats 18 seats Advanced change Total cost:

10 seats
$10*15=$150 $10*10=$100 $100 - $10.16 =
$89.84
$10/month 5 days 11 days 10 days 5 days $24+$42.24+$57.60+$16=$139.84
10/31 Partner paid in advance for time period $150
=$0.32/day $0.32*5*15 $0.32*11*12 $0.32*10*18 $0.32*5*10 150 - 139.84=$10.16
=$24 =$42.24 =$57.60 =$16
Microsoft to Partner - Invoice &
Reconciliation
Invoice

File Reconciliation File
Monthly summary of all charges in CSP from Monthly report in Excel format
Microsoft to Partner Detailed information of each billing event
No customer information

Billing and Invoicing Guide

Billing and Invoicing Video (NEW!)
CSP Contract Structure (1-Tier)
A.Partner Agreement & Customer
Partner Product
Program Guide A Agreement B Agreemen C Licensing
authorizes a Partner to t
Resell and sets legal
parameters between
Cloud Microsoft Online
Microsoft and the Partner Reseller Cloud Services
B.Customer Agreement Agreemen Agreemen Terms
sets specific terms with t t
the customer. It covers
an entire company (vs
EULA) and sets legal CSP Program OLS SLA
parameters between Guide
Microsoft and the D Price List (per currency)
Customer
C.Product Licensing
documents are licensing
Partner Accepts CRA Partner Responsible for Reference Doc.
terms specific to MS
in the PAC Customer Acceptance Available online
products and services
referenced in the
CSP Partner Agreement & Guide: Terms
Summary
Select CSP T&Cs Comment
1 Signing Authority
2 Selling Authorization
3 Partner Qualifications
4 Partner Requirements
5 Partner Billing
6 Other
Not in Partner Agreement
A Pricing / Currency / SKUs
B Qualification (detailed)
C Subscription Term
Person accepting these terms are authorized to Sign
By Territory (More detail on slide 5)
General Statement (Specific Partner Qualifications for CSP not included in
Agreement)
(1) MPN registration (2) Partner Responsible for Customer Accepting Customer
Agreement (3) Technical Support (24/7)
1 Bill, Monthly, In Aggregate (all customers), Net 30 Days.
Anti-Corruption Policy, Customer Credit Risk, SLA Claims, Audit, Limitation of
Liabilities, Internal Use, Privacy & Customer Data (Partner is data controller, MS
is data processor), Term (1yr), ETF (none but have right to).
O365: 20% Discount to MOSP/Direct (in Price List). Partner sets customer price.
Per subsidiary per channel/partner type
Annual (Auto-Renewal w/ Opt-out). Start when ordered by partner.
Authorization: Introduction
To Sell in a
Authorization Examples
Territory

Country US Canada Brazil

Territory
Definition
(Standard) Pacific Islands
Region EU/EFTA Caribbean Islands
Reporting To
(Regulatory Requirement) (USD)
Australia

General Guidance for CSP in EU/EFTA Countries:

Each EU/EFTA Partner, Subsidiary, Affiliate that wants to sell MS Online Services (in CSP) needs to be
Nominated, Approved and Sign a Channel Agreement (Individually)

Any EU/EFTA authorized entity can resell to any EU/EFTA country (Regulatory Requirement), no matter what
EU/EFTA countries they are based in. Note, however, Partner will be billed in the currency based on their
location (multi-currency billing (to partners in EU/EFTA) will be enabled in the future)
 EU/EFTA Authorization: Example General Example

CSP For Each

French UK French
Characteristic Authorized
HQ Subsidiary Affiliate
s Entity
Authorized to All EU/EFTA All EU/EFTA All EU/EFTA All EU/EFTA
sell Countries Countries Countries Countries
1 Partner 1 Partner 1 Partner
PAC 1 Partner Tenant
Tenant Tenant Tenant
1 (based on
Billing Currency CHF GBP EURO
country)*
# of Bills 1 1 1 1
Billing
Monthly Monthly Monthly Monthly
Frequency
Channel
1 1 1 1
Agreement
Agreement
Via PAC Via PAC Via PAC Via PAC
Process
Authorization
YES
* Multiple Price List / Currency Availability will be Enable for CSP in the future YES YES YES
Key Takeaways
Partners are required to sign up for each territory individually
Subsidiaries & affiliates are considered separate entities & need to be nominated & authorized
individually (and sign a separate agreement)
Territory can be a region (e.g. EU/EFTA) but is usually an individual country

There is a 1:1 relationship among the following factors

# of Agreements : # of Bills : # of Partner Tenants : # of Currencies
Signing multiple agreements allows for multiple partner tenants, bills, and currencies
Note: Partners can bill the customer in any currency and price they wish (no limitations)

EU/EFTA Specific
Partners in EU/EFTA are authorized to sell to customers in any EU/EFTA countries (no matter their
location)
Partners are encouraged to sign up in multiple countries if they wish to transact in multiple currencies
(e.g. EURO, GBP, CHF) , receive multiple bills (e.g. per country sub), have multiple Partner Tenants (e.g.
per country sub).
On the Roadmap
Allowing partners to be billed in multiple currencies (specific to EU/EFTA)
Other Microsoft Online Services and Segments (e.g. Public Sector)
Microsoft Partners

Cloud Solution Provider

Program
Lifecycle Management
Customer Financial
CSP Technical
Service & Legal Sales &
overview Departme
and Departme Marketing
& benefits nt
Support nt
Microsoft Partners

Sales and
Cloud Solution Provider
Marketing
Workshop Modules
Sales &
Marketing
Understandi Creating a
Partner Building a
Customer ng Product Customer
Examples Marketing
Experience Plans and Value
Plan
Pricing Proposition
Microsoft Partners

Sales and
Cloud Solution Provider
Marketing
Workshop Modules
Sales &
Marketing
Creating a
Product Building a
Customer Customer Partner
Plans and Marketing
Experience Value Examples
Pricing Plan
Proposition
Customer Lifecycle Communications
Cloud Solution Cloud Solution
Microsoft
Provider Provider

Welcome / Reactive
Provisioning Onboarding Usage Renewal
Churn
Notification

Based on Based on
Trigg Day 1 Varies and Based
After Provisioning Subscription Subscription
er Upon Provisioning on Usage Activity
Expiration Cancellation
Notify Guide Drive key Get customers Learn why
customers that customers feature usage to renew customers
subscription has through Recognize high churn
Cont been getting started value Get customers
ent/ provisioned actions customers and to reconsider
Desc Provide reward good close to churn
riptio information on behavior event
n new features Use offers to
relevant to the incent high
customer value
customers
Let your customers know theyre ready to
go.Welcome /
Provisioning
Notification
(Cloud Solution
Provider)

After provisioning your customer,

send a communication notifying ce 365
Offi mple
them that their service has Exa
successfully been provisioned.

Sample only. Actual email may vary.

We will help them get started
On-Boarding
(Microsoft)

Microsoft will send

communications that will
65
provide valuable information Offi
3
ce le
mp
a
on adding users and Ex

getting started.
and help drive usage.
Usage
(Microsoft)

Well help them get 65

3
ce le
the most out of their Offi
amp
Ex
services with best practices
and quick tips.
 You manage customer subscription
lifecycles
Renewal & Reactive
Churn
(Cloud Solution
Provider)

Proactively manage your

65
customers subscriptions. O ffi
3
ce es
pl
am
Reach out to them in advance Ex

of expiry to drive renewals

and recover cancelled
subscriptions.

Sample only. Actual email may vary.

Microsoft Partners

Sales and
Cloud Solution Provider
Marketing
Workshop Modules
Sales &
Marketing
Understandi Creating
ng Product Partner Building a
Customer Customer
Plans and Examples Marketing
Experience Value
Pricing Plan
Proposition
Office 365 Plans Prior to October 1, 2014
Small Business (1-25) Midsize Business (1-300) Enterprise (unlimited)
Simplified admin experience Full Enterprise admin experience

Enterprise E3

Enterprise (Unlimited)
Small Busines (1-25)

Small Business Premium Office apps + cloud services

Midsize (1-300)
Office apps + cloud services
Midsize Business Enterprise E1
ProPlus
Office apps + cloud cloud
Office apps
services services
Small Business
cloud services Standalone plans
(e.g. Exchange Online)
Core Office 365 plan layout
Business Core needs Enterprise Advanced needs
One single, scalable admin experience
Business Premium Enterprise E3
Office apps + Cloud services Office apps + Cloud services

Business Business Essentials ProPlus Enterprise E1

Office apps + OneDrive Cloud services Office apps + OneDrive Cloud services

Other services (e.g. Exchange Online, OneDrive for Business, Kiosk, Project, Visio, CRM,
etc.)
Combine ANY of these plans in a single Office 365
account
Business plans have 300 seat cap, per plan
Enterprise plans have no seat cap
Full plan lineup
Business Enterprise
Business Business
Business ProPlus E1 E3
Essentials Premium
Targ Seat Cap 300 (for each plan) Unlimited
et
cust
om 24/7 phone support from Microsoft Critical issues All issues
1

er
Word, PowerPoint, Excel, Outlook, OneNote,
2 2
Publisher
Offi
ce iPad, Windows RT & smartphone apps
Office Online
Access
1TB cloud storage (OneDrive for Business)
Sta
nda Email, calendar (Exchange)
rd
ser Online meetings, IM (Lync)
vice
s Team sites, internal portals (SharePoint)
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Adv
anc Support for shared computer activation (RDS)
ed
ser Upcoming services Office 365 Video
1.vice
Business plans include business hours support for all non-critical issues
Compliance
2. Adds Group
s Push
Policy, Telemetry, Archiving, eDiscovery,
Deployment, Update Controls, IRM, mailbox
DLP, BI, Enterprise Voice, Archiving & Retention

hold
SKUs: Office 365, Windows Intune and
EMS
Azure Active Directory Basic
Azure Active Directory Premium
Azure Rights Management
Enterprise Mobility Suite
Exchange Online (Plan 1)
Exchange Online (Plan 2)
Exchange Online Archiving for Exchange Online
Exchange Online Kiosk
Exchange Online Protection
Microsoft Intune
Microsoft Intune Extra Storage
Office 365 Business
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1
Office 365 Enterprise E3
Office 365 Enterprise K1
Office 365 Extra File Storage
Office 365 ProPlus
OneDrive for Business with Office Online
Project Lite
Project Online
Project Online with Project Pro for Office 365
Project Pro for Office 365
SharePoint Online (Plan 1)
SharePoint Online (Plan 2)
Skype for Business Online (Plan 1)
Skype for Business Online (Plan 2)
Visio Pro for Office 365
Yammer Enterprise
Only commercial SKUs are available.
Based on the May 2015 price list. Subject to change.
Microsoft Partners

Sales and
Cloud Solution Provider
Marketing
Workshop Modules
Sales &
Marketing
Understandi Creating
Building a
Customer ng Product Customer Measuring
Marketing
Experience Plans and Value Success
Plan
Pricing Proposition
Pitching the right plan

Customer ask Core needs Advanced needs

Office Business ProPlus

Email Business Essentials Enterprise E1

Move me to the
Business Premium Enterprise E3
cloud
Partner Selling Scenarios

Sell with Attach to Cross-sell Upsell to

value core to higher
added products existing SKUs
profession customer
al s
services
 PSTN

Lync Cloud First

Partn

Customers
er Ho
All Workloads
sted Cloud OS
with V-Dedica
ted Lync
Want both
MPLS Partners

Partners are eager

Customer Pre
Internet mises (user F
committing to the Exchange and Lync
to offer fully orest)

1
cloud in the cloud with all functional managed
1. Exclusively cloud the features Lync services
2. Hybrid

Partner Hosted Lync

Office 365 Business Premium
Hosted Exchange

2 Hosted Exc
h an ge
Internet

Partner Hosted Exchange

Office 365 Business
ISV Integration

3
Vertical Apps, LOB, Dynamics
Office 365 Business Essentials or E1
Microsoft Partners

Sales and
Cloud Solution Provider
Marketing
Workshop Modules
Sales &
Marketing
Understandi Creating
Partner Building a
Customer ng Product Customer
Examples Marketing
Experience Plans and Value
Plan
Pricing Proposition
Partner Examples
Triple C
Home.pl

Action

www.home.pl
 SherWeb

http://www.sherweb.com/office-365/
Realtor Services
Market Reports Staging Photos Presentations Stay Current Sales Documents

Scenario: O365 Enabling

Features:
Create and maintain market reports for each zip code Office 365 Apps and
Documents
Update and share within the team, and across teams, data on market activities and up to date sales Online Apps, SharePoint,
presentations for management One Drive
Retrieve and Access up to date staging photos and documents for zip code trends to drive on-demand new client SharePoint, OneDrive
capture
Store client engagements and client interactions preventing loss when sales agents leave/retire Office Apps, One Drive,
Email and SharePoint
Collaboration
Communicate and Collaborate with office staff on listings, client Q&A and create private collaboration selling Yammer, Lync IM /
strategy groups Presence and Video
Conferencing
Secure Communications and collaboration Message Encryption,
 Example landing page and offer
888-555-1111 Solutions Resellers Support About Login

Office 365 for real

estate
Your go-to Officeanywhere
Whether youre working in your office or on the go,
you get a familiar, top-of-the-line set of productivity
tools. Office applications always the latest
versionslet you create, edit, and share from your
PC/Mac, iPad, tablet, or phone with anyone in real
time.

Familiar, full Office apps, available on all your From Contoso Hosting
devices Includes:
Office desktop apps - Word,
PowerPoint, Excel, Outlook,
Create client workspaces on OneDrive to securely share contracts,
OneNote, Publisher Business
HOA agreements, and other important documents
Office mobile apps tablet,
Premium
Sync files to your devices for offline access so you can access
smartphone $14 u/m
important documents on the road
1 TB cloud storage built-in to Office
Schedule and always be on time for client appointments with shared
apps
calendars
Microsoft Partners

Sales and
Cloud Solution Provider
Marketing
Workshop Modules
Sales &
Marketing
Understandi Creating Building a
Customer ng Product Customer Partner
Marketing
Experience Plans and Value Examples
Plan
Pricing Proposition
Campaign tactics

Email Other
(Office (webinar,
Best) radio,
SEM
direct
(agencies)
Website mail)
Telesales Loyalty
(N3) (referral)
Check List for new CSP Partners
Questions to ask
What will you offer that includes both Office 365 and a partner specific value add? Which segments does it
target?
How will you create demand generation for the offer?
How will you set sales targets for the offer on the sellers and/or channel partners?
How will you train your sellers on the new offer and the services included?
How will you track your sales results and pipeline of the offer?
How will you manage activation and deployment of the offer?
How will you provide specialist to engage for complex customer scenarios such as hybrids and migrations?
How will you integrate the new offer into your billing solution?
How will you manage the renewal process of the offer to avoid customer churn?
How will you setup your support organization to scale to the expected number of customers and seats on
services included in the offer?
How will you train your support organization to support the cloud services included in the offer?
How would your integrate the CSP cloud services in your control panel solution?
How would integrate the CSP cloud services in your ordering process?
Microsoft Partners

Customer
Experience
and Demo
Simplified trial signup
New getting started page
Administrators and End User Log in
Office 365 Demoshttps://www.microsoftofficedemos.com/Login
Next steps and actions

1
Familiarize yourself with all of the SKUs and offer
scenarios

2
Signup and run demo:
www.microsoftofficedemos.com
Appendix
Cloud Solution Provider (CSP)
Capabilities Roadmap

Updated: May 2015

Microsoft Confidential. Partner NDA

CSP Roadmap Scope & Overview

The purpose of the CSP roadmap is to provide an overview of planned future CSP capabilities. Use this information to
learn more about upcoming features as well as to assist in you in your internal CSP planning activities.

Roadmap scope
Roadmap includes items that are actively in-progress and/or have been committed for future release
Intent is to provide visibility at least 30-90 days prior to a new feature being released
Note: Includes capabilities related to the CSP program; does not general service (e.g. Office 365, Azure) features

Roadmap outline
The CSP Capabilities Roadmap slide provides a summary overview by target release quarter
The Roadmap details section provides additional information on each upcoming capability
The Geo Expansion section provides a list of targeted expansion countries for the CSP program

Update frequency
Roadmap will be updated and published monthly; new capabilities will be added as committed
Publishing locations:
CSP Yammer Community
MPN CSP Portal (link coming soon)

Although intended to represent confirmed plans, items are always subject to

Whats new or changed for May 2015 updates

New features added to roadmap

Dynamics AX added to roadmap (targeting Q4 CY2015)
Added a new slide for upcoming Office 365 Offers & SKUs in CSP

Feature updates or changes

Multi-channel slide updated with additional details on how the feature works
CSP Commerce API slide updated to point to new reference documentation on MSDN

Timing updates or changes

Geo roadmap slide updated with adjustments to geo waves
CSP Capabilities Roadmap
CURRENT Q2 CY15 Q3 CY15 Q4 CY15 & Beyon

80+ Additional Countries

Geos 47 Countries
+ Office 365 in China

Office 365 + Microsoft Dynamics CRM + Dynamics AX

Services Microsoft Intune Online
Enterprise Mobility Suite + Microsoft Azure

PA Portal experience
PAC + New and enhanced features (see capabilities section below)
C Limited 2-tier w/ PAC

Platform Commerce Limited pilot Commerce API + GA (July target)

API

GRAPH API + GA (July target)

Provision a new customer

Capabilit Order subscriptions & add-ons
ies Add or reduce seats on a
+ Multi-channel: CSP Partner can sell to a
subscription
customer that has an existing tenant and + Multi-CSP partners: Multiple partners can sell
Change subscription status
Provisioning & existing subscriptions (e.g. purchased direct services to the same customer
Sales support delegated admin role
Subscription from Microsoft, Open, EA)
for subscription management
Management 2-tier: Enter Resellers MPN ID as
Reseller-of-record on a subscription

Client View customer service health

Administratio Manage service requests
n O365 Service Communications API

+ Partner-facing BI & report

Billing & + Automated Partner billing: Partners monthly bill
Reporting is automatically delivered in the PAC (July target)
Roadmap Details

Microsoft Confidential. Partner NDA

 Targeted
May 2015

Multi-Channel Purchases:
CSP Partner can sell to a customer with an existing tenant and subscription(s) purchased thru other channels

What is the feature?

CSP Partners can establish a relationship with a customer who already

has an existing tenant and existing subscriptions purchased via other
channels (e.g. direct from Microsoft, via Open). This capability
enables the CSP Partner to provision CSP subscriptions for the
customer (i.e. multiple license types can coexist on the same
customer tenant).

Multi-channel helps support these common scenarios:

Enables you to provision a CSP subscription for a customer that has
an existing subscription that was purchased directly from Microsoft.
Enables you to provision a CSP subscription for a customer that has
a trial subscription directly from Microsoft.
While this features enables multiple license types to coexist on the
same customer tenant, this capability does NOT enable multiple CSP
partners to sell to the same customer. This additional capability is
separate and referred to as Multi-CSP Partners, which is also
included in the CSP roadmap.
Important Notes
The customer retains full control over their existing subscriptions
Does NOT impact or change any of the customers existing
subscriptions
Does NOT transition the customers existing subscriptions over to
the CSP Partner
Does NOT change the terms or customers obligations for any of the
existing subscriptions
Does NOT allow the CSP Partner to change any Advisor Partner-of-
Record information
Does NOT enable multiple CSP Partners to sell to the same customer
 Targeted
Q3 CY2015

Multiple CSP Partners:

More than one CSP partner can sell to a given customer

What is the feature?

CSP Partners can establish a relationship with a customer who

already has an existing CSP Partner and CSP subscriptions. This
capability enables multiple CSP Partners to sell to the same
customer. Currently, only one CSP partner can be associated with a
given customer tenant.

Multi-CSP Partner capabilities helps support these example

scenarios:
Contoso purchased Office 365 from its CSP Partner, and then
decides to establish a relationship with a different CSP Partner who
specializes in Windows Intune to purchase an Intune subscription.
Wingtip Toys purchased Office 365 from its CSP Partner, and then
decides to establish a relationship with a different CSP Partner who
specializes in the Enterprise Mobility Suite to purchase an EMS
subscription.

The full scope of the multi-CSP Partners capability is currently

being defined and more details will be shared in the future.

CSP Commerce API
What is the feature?
The CSP Commerce API is a REST-based API that will enable
Partners to programmatically perform CSP transactions and
integrate into their own systems. The Commerce API provides
similar transactional capabilities as available in the Partner
admin center, including:
Provision new customers
Order subscriptions and add-ons
Add or reduce seats on a subscription
Change the status of a subscription
Azure usage and consumption data at the customer level
Along with the release of the Commerce API, technical
documentation, sample code and additional resources will be
available to help you automate your CSP activities. A preview of
the CSP API reference documentation is now available on
MSDN here.
Targeted
Q3 CY15 (July)
Commerce
API
FAQs
Q: Is there a beta program or early adopter program that I can sign up
for?
A: There is a limited pilot; however, this is currently closed.
Q: Will the API be available to any CSP Partner?
A: We intend to make the API available to any CSP Partner (that has a
CSP agreement directly with Microsoft)
Q: Can Partners use both the PAC and the APIs or do they have to
choose one or the other?
A: Partners can use either the PAC or integrate via API; some functions
will only be available in the PAC and cannot be performed via API.
Q: Does this API let me manage users and configure services?
A: No, the Commerce API focuses primarily on enabling CSP
transactions. End user management and service configuration can be
done via the GRAPH API, via PowerShell, or within the individual
service admin portals.
Q: How will Partners get access to the API?
A: Only Partners who have a CSP agreement directly with Microsoft
will be able to use the API. We intend to make the API and supporting
documentation available on MSDN.
 Targeted
Q3 CY15 (July)

Azure Active Directory GRAPH API

What is the feature?

The GRAPH API enables CSP partners to programmatically

GRAPH
access Azure Active Directory to automate many end-user

API
management functions, including:
Assigning licenses to users
Assigning users to roles
Managing domains
The release of the GRAPH API for CSP Partners will include
access to technical documentation, sample code and
additional resources to help you automate end-user
management functions.
Note: The GRAPH API for CSP Partners is similar to the
existing Azure AD GRAPH API, but includes the ability to be
used by Partners who have a delegated admin relationship
with its customers. You can learn more about the existing
Azure AD GRAPH capabilities here.
 Targeted
Q3 CY2015
(July)

Automated Partner Billing

What is the feature?

Monthly invoices and reconciliation files are automatically delivered

in the Partner admin center for CSP Partners to view and analyze.
Currently, invoices and reconciliation files are emailed to CSP
partners, and this feature will automate this process and make it
easier to view current and past billing information.

This feature includes:

Billing and payment information landing page in the Partner
admin center
View account balance and payment due for the current period
Download current bill and details
View billing history
Office 365 Offers & SKUs in CSP

Government offers
Government offers for CSP are currently under review and tentatively planned for a July 1 CSP pricelist availability.
Additional details on these offers will be available by the end of April. These offers will not include GCC
(Government Community Cloud) offers, which is currently under review.

Office 365 Enterprise E4 SKU

Office 365 Enterprise E4 is targeted to be added to the June CSP Price List.
Cloud Solution Provider (CSP)
Program:
International Geo Expansion
Updated: May 2015

Microsoft Confidential. Partner NDA

Important notes on geo expansion roadmap:

Although intended to represent confirmed plans, items are always subject to

change.
Additional countries and features are continually under review.
Current CSP availability: 48 markets
Pricing Settlement Pricing Settlement
Market Language Market Language
Currency Currency Currency Currency
Australia English AUD AUD Latvia Latvian EUR EUR
Austria German EUR EUR Liechtenstein German CHF CHF
Belgium Dutch EUR EUR Lithuania Lithuanian EUR EUR
Brazil Bra. Por. USD USD Luxembourg French EUR EUR
Bulgaria Bulgarian EUR EUR Malaysia Malay USD USD
Canada English CAD CAD Malta English EUR EUR
Chile Spanish USD USD Mexico Spanish USD USD
Cyprus English EUR EUR Monaco French EUR EUR
Czech Rep. Czech EUR EUR Netherlands Dutch EUR EUR
Denmark Danish DKK DKK New Zealand English NZD NZD
Estonia Estonian EUR EUR Norway Norwegian NOK NOK
Finland Finnish EUR EUR Poland Polish EUR EUR
France French EUR EUR Portugal Portuguese EUR EUR
Germany German EUR EUR Puerto Rico Spanish USD USD
Greece Greek EUR EUR Romania Romanian EUR EUR
Hungary Hungarian EUR EUR Russia Russian RUB RUB
Iceland English EUR EUR Chinese
Singapore USD USD
Simp.
India Hindi USD USD
Slovakia Slovak EUR EUR
Ireland English EUR EUR
Slovenia Slovenian EUR EUR
Israel Hebrew USD USD
Spain Spanish EUR EUR
Italy Italian EUR EUR
Sweden Swedish SEK SEK
Japan Japanese JPY JPY
Switzerland German CHF CHF
Korea Korean KRW KRW United
English GBP GBP
Kingdom
United States English USD USD
 *Anticipated Launch: Launch

CSP international expansion roadmap

timelines are subject to change due to
business/technical priorities and
dependencies
*Wave 2 anticipated launch: *Wave 3 anticipated launch: *Wave 4 anticipated launch: *Wave 5 anticipated launch:
Q2CY15 Q2CY15 Q2CY15 Q2CY15
Pricing Settlement Pricing Settlement Pricing Settlement Pricing Settlement
Market Market Market Market
Currency Currency Currency Currency Currency Currency Currency Currency
Colombia USD USD Algeria USD USD Albania USD USD Afghanistan USD USD
Costa Rica USD USD Angola USD USD Armenia USD USD Bahamas USD USD
Dominican Republic USD USD Azerbaijan USD USD Barbados USD USD Belize USD USD
Ecuador USD USD Bahrain USD USD Bermuda USD USD Botswana USD USD
Guatemala USD USD Bangladesh USD USD Bolivia USD USD Cape Verde USD USD
Bosnia and
Hong Kong USD USD Belarus USD USD Herzegovina USD USD Cte d'Ivoire USD USD
Kazakhstan USD USD Egypt USD USD Brunei Darussalam USD USD Ethiopia USD USD
Kuwait USD USD El Salvador USD USD Cameroon USD USD Fiji USD USD
Panama USD USD Indonesia USD USD Cayman Islands USD USD Jamaica USD USD
Peru USD USD Jordan USD USD Curaao USD USD Kyrgyzstan USD USD
Philippines USD USD Lebanon USD USD Faroe Islands USD USD Mauritius USD USD
Qatar USD USD Macao USD USD Georgia USD USD Moldova USD USD
Taiwan TWD TWD Morocco USD USD Ghana USD USD Mongolia USD USD
Thailand USD USD Nigeria USD USD Honduras USD USD Namibia USD USD
Ukraine USD USD Oman USD USD Iraq USD USD Nepal USD USD
United Arab Emirates USD USD Pakistan USD USD Kenya USD USD Nicaragua USD USD
Palestinian Territory,
Venezuela USD USD Paraguay USD USD Libya USD USD Occupied USD USD
Macedonia, Republic
Vietnam USD USD Serbia USD USD of USD USD Rwanda USD USD
Sri Lanka USD USD Montenegro USD USD Saint Kitts and Nevis USD USD
Trinidad and Tobago USD USD Tunisia USD USD Senegal USD USD
Note: May 2015 Update
Wave 2 CSP markets scheduled for April was delayed to the week
Uruguay USD of May 4 th in order to complete additional
USD Tajikistan USD USD
required testing. Tanzania USD USD
Please note that Argentina, Croatia, South Africa, Saudi Arabia and Turkey are not currently on the roadmap. Turkmenistan USD USD
Engineering teams are working to determine availability in these countries Uganda USD USD
Uzbekistan USD USD
Virgin Islands, U.S. USD USD
Microsoft Confidential, Internal Only Zambia USD USD
Partner NDA
Zimbabwe USD USD
Appendix: Previously released features
CSP Capabilities Shipped To Date

Office 365 in CSP

Intune in CSP
Enterprise Mobility Suite in CSP
48 countries availability
Partner admin center portal
Provision a new customer
Order subscriptions & add-ons
Add or reduce seats on a subscription
Change the status of a subscription
Edit customer details
Sales support delegated admin role for subscription management
Customer list filters (recently added, viewed, flagged)
Aggregated service health dashboard
2-tier partners add a Reseller-of-record
 Shipped
February 2015

2-Tier: Assign a Reseller-of-Record on a Subscription

What is the feature?

This capability enables 2-tier CSP partners to designate a

Reseller-of-record on CSP transactions. 2-tier CSP partners
can designate a

Reseller-of-record is assigned in three main scenarios:

When creating a new customer
When ordering a new subscription
Adding a Reseller-of-record on previously created
subscriptions

To do this, 2-tier CSP partners enter the MPN ID of the

Reseller involved in the transaction. The MPN ID is
automatically validated as an active MPN ID.
 Shipped
Dec. 2014

Customer List Filters

What is the feature?

Partners can filter their customer list in the Partner admin

center in new ways, including the ability to filter by:
Flagged customers: Customers you have manually
flagged
Recently accessed customers
Recently added customers
To flag a customer, select the customer from your client list
so that it is highlighted. Then, in the customer information
details on the right, click the flag icon.
This capability is useful if you manage many customers.
Instead of manually clicking through your entire customer
list, you can quickly get to the customers that are most
relevant to you.
New customer list
filters
 Shipped
July 2014

Office 365 Service Health Communications API

What is the feature?

Enables you to programmatically access

Office 365 service communications for you
own systems and dashboards.
Admins can monitor the following on their
domains or on behalf of their customers:
Real-time service health
Message Center communications
Planned maintenance notifications

Learn more on MSDN.