Professional Documents
Culture Documents
Joe Lombard
Role
Consultant
Professional Skills
Diploma in Industrial Administration
Diploma South African institute of Management
Toyota Graduate School of Business, Durban Westville University, South Africa
32 years at Toyota South Africa
CMCE Consulting Diploma - UK
Trained in Lean in South Africa, Japan & Thailand
Consulting Experience:-
South Africa, United Kingdom, Germany, France, China, Australia
Industries Consulted
Motor Industry and OEMs, aircraft manufacturing, ship building, building
construction, nuclear,
engineering administration, general manufacturing industries.
Interests
Sport Angling Provincial (State) colours in South Africa.
DIY house renovations & upgrades etc.
Rugby Union
The Need for Change
Highercustomer
Higher customer Increasingcompetition
Increasing competition
expectations&&
expectations ininthe
themarket
market
requirements
requirements
Rapidchanges
Rapid changestotothe
the
businessenvironment
business environment
CostReduction
Reduction Currentduopoly
Current duopolyininthe
themarket
marketbut..
but..
Cost
Excellentproduct
productsupport
support Potentialentry
Potential entryofofnew
newcompetitors
competitors
Excellent
Customer Competition
Requirements Why must
companies
continually
improve?
Business Environment
Riseofoflow
Rise lowcost
cost producers
producers
Weakdollar
Weak dollar&&high
highfuel
fuelprices
prices
Veryhigh
Very highproduct
productdevelopment
developmentcosts
costs
Worldeconomic
World economic markets
marketsstagnant
stagnant
Id
en
Voice of the
ti f
Customer
Measures
y
th
e
Va
lu
Critical to
e
Customer
De
l
ive
Product / Service
rt
Key
he
Characteristics
Va
lu
e
Control
Influencing
and
factors
Manage
Delivery
Cost
Quality
Requirements
Feedback
Supplier
Supplier Agrees to Provide:
List the products and services the Supplier can
currently provide :- (for example)
Forecast accuracy
24 hours notice of change to plans
Feedback on supply quality
Feedback on delivery
Involvement in product / component / packaging
specification change
Customer Agrees to Provide:
Action
Vision Incentives Resources Anxiety
Plan
Action
Vision Skills Resources No Change
Plan
Action
Vision Skills Incentives Frustration
Plan
HSE standards
Continuous improvement (Kaizen)
process
Employee engagement for CI & PDCA
TPM & QCO processes
Value stream mapping
OUTPUTS
What are you required to supply?
Finished product to customer specification /
standard
Order completed on time
Full order delivered to customer on time
Order completed within cost framework (No scrap
etc)
Escalation / Communication process (Int & Ext)
CUSTOMER
Expectations of Customer
(Customer Wants)
List the products and services the Customer
expects from the Supplier, including some
stretch targets that would separate an
exceptional supplier from the average.
(for example give specific wants.)