BSP Support Services Forum Presentation Feb-March

Buckinghamshire County Council
BSP Support
Services Forum
Welcome
Business Services Plus
Property Services
2
Property Services to Schools 2017
Ongoing Changes To the Property Service To Schools:
Stage 1: The reintroduction of an in-house Property Service Desk

during the summer of 2016.
Stage 2: The replacement of Bilfinger with a framework of specialist

contractors using local SMEs wherever possible currently in
progress.
Stage 3: Refreshing of the property maintenance service packages

offered to schools details of a single new Property Plus package is to
be circulated to schools very shortly.
3
Property Plus Package Proposal For Schools:
Proposal to combine both the Buyback and STAR packages into a

single new package Property Plus.
A fairer and more transparent service for all schools and academies
A membership fee,
A comprehensive planned preventative maintenance (PPM)
service,
A reactive maintenance itemised account, and
The facility for undertaking one-off building work commissions.
4
The Property Plus Package Membership:
Access to Property Plus will be through an Annual Membership Fee

which in turn will provide:
Unlimited 24/7 service desk support
A new customer web portal
Access Property teams operational and technical expertise
Access to approved framework of maintenance contractors.
5
The Property Plus Package PPM and Reactive Service:
All Schools & Academies will have access to a Comprehensive

PPM Service consisting of:
Individually priced for each school
Personalised PPM schedule
Your school will have its own Reactive Maintenance Account

Youll only pay for reactive work you log through the service desk
Advantageous rates charged by the contractors through bulk
purchasing of services.
All works will be carried out by an approved framework
contractor.
6
How Property Plus Will Work:

Upon request a school will receive an itemised quote for the
membership fee and the itemised cost of the years PPM servicing
1. Make One-off payment for annual membership fee at the outset.
2. Make One-off payment for all the scheduled PPM work for the year.
3. Individual account for reactive work

Request work as needed
For speed, well approve work up to a value of 500 on your behalf
You will be able to check progress of works either through the
Service Desk or the web portal.
Well invoice you monthly
7
Schools will be provided with
Indicative Pricing tailored quotes in writing
3 Examples Indicating How The New Pricing Should Work
School A small primary, approx 790m GEA

2016/17 Buyback contribution: 2,608, Threshold 1,300
2017/18 Fee 280, PPM 1,500, Threshold 1,250
School B medium combined school, approx 1,320m GEA

2016/17 Buyback contribution: 6,000, Threshold 3,000
2017/18 Fee 525, PPM 1,750, Threshold 2,500
School C secondary school, approx 11,915m GEA

2016/17 STAR Fee 1,050, PPM 5,250
2017/18 Fee - 1,500, PPM 5,250
8
Questions Raised During The Forums

Q. Can a school join part way through the year?
A. No our scheme will run from April April and your sign up is for a full
annual term
Q. Will you write to school individually regarding the offer and bespoke
quotations for the service from April17?
A. Yes in the next couple of weeks every school (all phases) will have been
contacted
Q. We are a new school and now require a conditions survey? We are a

VA/VC school?
A. For VA/VC schools conditions surveys cannot be carried out by BCC we
apologise for this.
9
Thank You For Your Time

Please Contact
John Collins
Property Lead
jdcollins@buckscc.gov.uk
Service Desk:
candlminorworks@buckscc.gov.uk
10
Health and Safety
11
Health and Safety Aims
Act as your Competent Person (required by law)
Provide solid advice to our customers.
Promote the growth and development of a positive

Health and Safety Culture.
12
Why Does a Good Safety Culture Matter?

Moral
Obligation
I want to
return home
from work
safely!
Reduce
sickness/day
Happier more
engaged staff
s lost
through
injury
Lower Reduce risk of

insurance fines/litigation
premiums as enforcement
managing action with
risks loss of
effectively reputation!
13
Support
Telephone and email advice during working

hours 52 weeks/year. 01296 382233
Helpdesk
Immediate response in case of emergencies
Investigation of serious accidents/incidents

or those resulting in insurance claims.
Display Screen Assessment support.
Support for newly appointed Headteachers

14
Learning Programme
Asbestos Evacuation Chair Training
Legionella COSHH ( Control of Substances

Hazardous to Health)
IOSH Working Safely
Portable Appliance Testing
IOSH Managing Safely
Pool Carers Course
IOSH Managing Safety
Refresher Visual Tree Assessment Course
Fire Risk Assessor Training Bespoke training offered
Fire Warden Training
15
Learning Programme
Safe Playground
Inspection ,Working at Height
and Pool Safety Awareness
Course for Headteachers
Working at Height
Pool Safety Awareness

Training
Bespoke Training Available. Come to talk to us!
16
Twilight Session Available For:
Supporting Pupils with

Medical Conditions
Manual Handling of objects
Personal Safety Awareness
Stress Awareness
Workshop (soon to be
advertised via SchoolsWeb)
17
Audits
Primary Audits
Secondary audits
Radiation Audits
All audits now receive a grading

A-D
Health and Safety Audit every 3

years or sooner, if you need
further support
18
Update
Brexit No immediate changes to Health and Safety

Legislation
Guidance on School Site Security will be appearing on

the School Web
AssessNet the on line accident reporting system will

be launched shortly after successful pilot.
19

Caron Owens
Principal Health & Safety

Consultant
Carowens@buckscc.gov.uk
20
Energy
21
Re:fit for Buckinghamshire

Schools
Save money, reduce bills and improve
energy efficiency in school buildings
22
Sharing today
Energy Efficiency Programme

Aim, background and partners
What is being offered
Why energy efficiency in schools?

Types of solutions available
Salix Finance
How to participate in Energy

Efficiency Programme
23
Aims
Deliver a new self sustaining programme that supports

schools to deliver 'spend to save environmental retrofit
projects
To improve their buildings and, importantly, make
guaranteed financial savings.
Tie into existing Invest to Save financing routes
Create a rolling programme over the next years for schools to

participate
Build upon the experience of other delivered programmes
in England
24
Aims
Developed with the BCCs Energy Performance Supplier

Engie, National RE:FIT Programme & Salix Finance for:
Primary, Secondary & Special Educational Needs schools

o Access to a pre-procured supplier has delivered improvements to
council corporate buildings and a number of schools
o Managing the installations of Energy Efficiency Solutions
o Guaranteed energy savings (kWh)
Salix to fund the installations

o Up to 8 years repayment period, (repayments via the energy savings)
Built on the experience from delivered projects

o Council and school buildings
25
What is on offer to schools

Technical assessment of your energy needs and the potential
opportunities.
A list of measures that can be installed to make savings and
improvements
Support the financing to install improvements
A contract that guarantees savings

Contract terms which ensure that risk is transferred to the supplier
Engie, to ensure guaranteed savings or pay the difference
Technical expertise
Manage and monitor the equipment to optimise its use and energy
savings
26
Experience of working with schools
A proven delivery programme for schools

Over 30 council led schemes with
schools.
Similar programmes delivered in

London, Cambridgeshire, Birmingham
and Cardiff
Experience of working with schools around

their day time operations
Not just the holiday period
27
Examples of energy efficiency solutions

Lighting solutions Replacement including LED / lighting solutions
Improving classrooms lighting, improved learning
environments and stops issues with older
fluorescents systems like migraines
Building management Improved zonal controls and optimisation of the
system (BMS) operations helping to stop hot / cold stops in
buildings
Mechanical/ electrical Refrigeration and freezers units, air handling units

efficiency solutions and PC power management/ server rooms
helping to reduce energy use
Plant room boiler hot Replacement or optimising existing plant

water and heating equipment. Improved water and heating systems,
systems helping to reduce energy and also maintenance
28
Re:fit for Buckinghamshire School Process

Measurem
Opt in Initial Investmen
Installatio ent &
agreemen building t Grade
n Verificatio
t survey Proposal
n
Governor and Summary of Investment Grade Call off Contract Annual report
Head buy-in identified energy Proposal (IGP) Phase 2 Verifying the
savings & solutions savings for
and investment the project
Opt agreement required Governing Body Building contract
signed reviews IGP signed
Governing Body
Data gathered reviews and signs Funding Funding
on selected off summary Application agreement signed
buildings
Agreement to Agreement to Installation

proceed - Call off proceed
Contract Phase 1
29
Fees Explained
The costs will depend on the size of your school, an example that we have just
completed is for a school with a footprint of 5000 m2 9999 m2.
The costs for the survey was 900, which BCC contribute half of the cost of
the initial survey, and the school paid 450 at this stage.
After the survey the cost for the more detailed Investment Grade Proposal
(IGP), was another 900 which is a payment provided by the school. Assuming
the project proceeds to the installation, the cost of the IGP of 900 will be
rolled into the project costs.
School BCC
Initial Survey 450 450
Full IGP 900 0
Overall Cost 1800
There will also be a requirement for 12 months of utility data,
and arranged access to survey the request sites. 30
Salix Finance
100%
INTEREST
FREE
CAPITAL
FINANCE
LOANS
31
Why participate?
Re:fit for Buckinghamshire Schools programme provides guaranteed
energy savings plus a number of other potential benefits:
New and better equipment installed

(failing systems can be prioritised)
Reduction in maintenance backlog
and maintenance costs
Improved systems provide better
building knowledge and early issue
awareness
Improved environment for staff and
pupils (air quality, reduction of
hot/cold areas, lighting etc.)
Funding via Salix Finance or Engie* * Academies only
Payback of the investment is guaranteed with the

delivery risk transferred to the supplier 32
How to participate for Buckinghamshire Schools?
Register your interest
Arrange for a meeting relevant

Large
staff members to gain agreement Maintenance
infrastructu
back log
o i.e. Finance Manager, Bursar, re
Head Teacher or Chair of

Governors
Quick fix / Optimising
fast track existing
projects sites
Sign the Opt-in Agreement
Building data and visit date

clarified
33
Contact Details
Jo Mitchell
Re:fit for Buckinghamshire Schools
Programme Leader
jomitchell@buckscc.gov.uk
Interested schools - email energy@buckscc.gov.uk
34
Jo Mitchell
Re:fit for Buckinghamshire

Schools Programme Leader
jomitchell@buckscc.gov.uk
35
ICT Schools Team

SIMS, FMS & School Technical Support
36
ICT Schools Team Packages 2017/18
No change to
packages
2% increase
37
SIMS Expo
Venue: The Gateway, Aylesbury

Date: 20th April
Start Time: 9am for a 9.30 start.
End Time: 1.30 / 2pm
Refreshments, Tea, Coffee, etc. served throughout.
Capita Product Managers to present and demonstrate

Presentations to last 20-30 minutes.
The presentations will cover some current modules, a view of
whats coming incl Interventions, School View, SIMS Parent
& Student apps, SIMS Assessment and Ofsted trained -
Stephen Long
38
SIMS Expo
Alongside the presentations, Capita SIMS

Product Managers will be on hand along
with the Bucks CC team to discuss specific
modules in more detail
Full detail of presentations will

be emailed to School directly
and available on SchoolsWeb and
Bulletin.
Bookings Open today

Online through BookWhen or Contact ICT Schools Team
39
SIMS & SMST advice
Recent SMST email & spreadsheet re: remove spaces in

Telephone Numbers
Not mandatory guidance

If Schools wish to - then if & when approach is acceptable
CTFs
Mandatory and legal requirement

15 days after pupil has left school
CME (Children Missing in Education)
40
FMS News
FMS End of Year booklet has been issued and sent to our
supported Schools.
Notification that there are three new codes to be added this

year.
Testing phase instructions will be provided via Bulletin on

SchoolsWeb
41
Schools Technical Support Team News
New Whole School ICT package to include:

Curriculum Network
Admin Network
SIMS Support Package
SIMS Annual Entitlement (for LA Maintained Schs)
42
Different Support Packages for Different Size Schools
Platinum 25 Whole School Support Package
Whole School Technical and Platinum/Gold SIMS Support Package for 25 MS Windows curriculum devices (including server)
Technical Support
1st/2nd/3rd line software and hardware support provided.
e d
Mixture of remote & On-site resolution of issues and service requests.

Server software updates, patches and hotfixes
ai n
Management of user accounts staff & students.

Application packaging a per SLA.
in t
Data & permission management.
Ma
LA
Capita SIMS Annual Entitlement
SIMS Support
Unlimited SIMS support including telephone, email and remote assistance
Scheduled SIMS Training Courses, Workshops and Seminars (SIMS Platinum Package)
RBUSS+ Backup includes 50GB storage space
SIMS Upgrade Service
Access to IT Zone on Schools Web
Also offering Platinum 50, 75 and 100 Packages for larger Schools
43
Different Support Packages for Different Size Schools
Platinum 25 Whole School Support Package
Whole School Technical and Platinum/Gold SIMS Support Package for 25 MS Windows curriculum devices (including server)
es
Technical Support
i
1st/2nd/3rd line software and hardware support provided.
m
Mixture of remote & On-site resolution of issues and service requests.
e
Server software updates, patches and hotfixes
Management of user accounts staff & students.
ad
Ac
Application packaging a per SLA.
Data & permission management.

Must be Purchased from Capita
Bucks CC will give a 20% rebate of the core annual entitlement charge
back to the School if a SIMS Support package is purchased
SIMS Support
Unlimited SIMS support including telephone, email and remote assistance
Scheduled SIMS Training Courses, Workshops and Seminars (SIMS Platinum Package)
RBUSS+ Backup includes 50GB storage space
SIMS Upgrade Service
Access to IT Zone on Schools Web
Also offering Platinum 50, 75 and 100 Packages for larger Schools
44
Hardware Options
Peer to Peer Server (support for up to five workstations)
Includes
Hardware
Microsoft Windows/Office Licence
Set-up Costs
Domain Server (support for over five workstations and whole School)
Includes
Hardware
Microsoft Server Licence
Set-up Costs
Workstation
Includes
Hardware
Microsoft Windows/Office Licence
Set-up Costs
45
Three Tiers of Support Provided

Support Tier 1 Tier 2 Tier 3
Level Service Desk Remote Support Site Visit
(entry point)
You can contact the Investigation into your If investigations identify

Schools ICT/SIMS call will be undertaken that your call cannot be
Service Desk via the and remote support will resolved remotely. A
Portal, email or be provided to resolve school visit will be
telephone. your call. arranged and will take
place to resolve the
issue.
Remote support will be Site Visits will be

Contact via the portal provided during normal undertaken during
and email at any time; working hours: normal working hours:
and by phone:
Monday to Thursday: Monday to Thursday:
Monday to Thursday: 8.30 to 17.00 8.30 to 17.00
8.30 to 17.00
Friday: Friday:
Friday: 8.30 to 16.00 8.30 to 16.00
8.30 to 16.00
46
Software / Additional Services
SOPHOS Antivirus Protection (5 Year Cover)
SOPHOS Intercept X Anti-Ransomware Protection
Additional Remote Backup Service for Schools - RBUSS+
Prevent Solution (Future Digital) For Schools
iPad / Android Device Management - Mobile Manger (Lightspeed

Systems)
Scheduled Site Visits
Supply and Installation of Hardware & Software
Hardware Maintenance
47
Contact Details
Celia Login Customer Services Operations Manager

01296 383802
clogin@buckscc.gov.uk
Sheryl Everett Team Manager (SIMS, FMS & STST)

01296 383500 Option 1
ictschools@buckscc.gov.uk
Simon Hobdell School Technical Support Team (STST) Leader

01296 383500 Option 2
schooltst@buckscc.gov.uk
48
PSN / BucksGfL
49
Components of PSN / BucksGfL

An update in brief
Significant issues raised against service levels during the

2015 / 2016 period. Significant remedial work taken or is
underway to address these issues across all services.
2% increase on all products
Nominated Contacts & SMS Alerts
UMP Awareness https://userportal.bucksgfl.org.uk/#Login
New VLE for Primary Schools
50
Our Annual Packages*

Package name We Recommend This For: Prices
PSN 4 Bronze Remote schools 1,018 plus
Broadband 2.26 per pupil
PSN 4 / 40 Silver Junior, infant or smaller combined 2,420 plus

Broadband schools. 2.26 per pupil
PSN 100 Gold Ideal for secondary schools 6,966 plus

Broadband An industrial strength 100mb/s fibre 4.41 per pupil
circuit.
NOTE: There are other bespoke offerings for PRU and some split site schools
51
Essential Software Included

Product
Web Filtering
Firewalls
Email filtering
User Management Portal
Email - @bucksgfl or @blpmail
Email - @schoolname.bucks.sch.uk
Jargon
Single sign on Overload? Talk
Customer Service Portal to us to find out
Texting Service more
52
Optional software (Additional Charge)

Package name
DNS Registration
Remote Access set up
Remote Access per account
Transparent Proxy new set up

Jargon
Overload? Talk
Transparent Proxy annual
to us to find out
maintenance
more
53
What's New: Alternative VLE Package

New Schools Resources Website for Individual Primary
school/academy settings
(*Secondary offering under development. Available around June

2017, powered by Microsoft)
Our new Schools Resources Website gives schools/academies

the ability to:
Store and access key online educational resources for all

primary schools/academies.
54

Our new secure area provides:
Personalised storage for each school/academy
Access to educational resources
With added video and blogging features
Unlimited file storage within your secure areas.
Site Demo: www.bucksccschoolsresources.org.uk
55
56

Setup cost Annual
Option New Schools Description
(one off) price
Access to contents made available to the all school
Shared access Free Free
community
Custom - Access to all school community contents
Access - Secure blogging facilities which are simple to create 170 110
Blogging and manage
- Access to all schools community contents
- Secure blogging facilities
Custom - Imbedding of media sources (online videos into your
custom pages) 170 110
Access Media
- Media content can be easily added to your pages to
create a more media rich experience
In addition to all of the above features:
-includes blogging facilities and the ability to imbed
Custom media sources such as on line videos into your custom 260 130
Access Plus pages.
57
Looking Forward
Enhanced O365 Mail facilities
More control over web filtering
Bundled Web hosting and domain registration products
The move to Capita MITS Dedicated support from people

who understand schools as a customer.
58
A Question Raised During The Forums

Q. I received a text message on my personal mobile number from your
service and hadnt realised I was signed up for SMS alerts?
A. We understand it is very important to have the right contact numbers for

the right people in the event of a serious outage of the Public Sector
Network broadband service. If you have had any office staff leave, please
contact us to run checks for correct contact details.
Same in a case you require to opt-out a telephone number again please
contact us psn@buckscc.gov.uk
59
Contact Details
Nic Relton ICT Analyst Service Management

01296 387122
nrelton@buckscc.gov.uk
PSN Team Generic Email

psn@buckscc.gov.uk
Updata Service Desk

08455 650 566
Customer.support@updata.net
60
Academisation In Bucks
outstanding education excellent outcomes skills for

life
Buckinghamshire School Improvement Strategy 2014-2017 61
Joanne Marchant
Education Programme Officer
Main areas of responsibility:
Academies
Free schools
Team Around the School co-ordination
62
BCC - Working together with Maintained schools
Education Strategy in process
Working together with Heads
New Director of Education joining March 2017
Final decision will lie with Cabinet
Information session for schools June 2017
63
Academy Conversion
Legal
Schools Commissioning
Property
Finance
HR
Commercial
Regional Schools Commissioner
DfE
64
Current Position in Bucks:
Total and
Free National
Converter Sponsored % of all
Schools %
schools
Primary 11 5 1 17 (7%) 21%
Secondary 24 4 2 30 (86%) 61%
All Age 0 1 0 1 (50%)
Special 2 0 0 2 (20%)
Total 37 10 3 47 (20%) 26%
65
Considerations for Schools:
A school-led system
School vision, values and aspirations

Collaboration/Partnerships
Strengths and areas for development
Recruitment/retention/CPD
Timescales for change
66
Academy Options:
No longer Standalone Academy
Open an empty MAT for other schools to join
Work with partnering schools to establish MAT
Join an existing MAT
DfE guidance: Convert To An Academy Information
Academy grants
67
In Conclusion
Where your school is in the Academisation process?
From this I can
Support you with next steps for your school
Share valuable knowledge about existing conversions in

Bucks
68
A Question Raised During The Forums

Q. If you are already a stand-alone Academy, can /should we be joining a
MAT?
A. Its entirely the choice of the Academy themselves, but you can benefit
from partnering within a Trust as well as SATs are being approached to
become MATs, there is no obligation at this stage.
69

Joanne Marchant
Education Programme Officer
Jmarchant@buckscc.gov.uk
70
Resourcing & Safeguarding
71
Recruitment updates
New webpages for schools recruitment
Information on discounts/benefits
Information on housing/help to buy schemes
Videos featuring some of our great teachers
Better information on routes into teaching.
Job of the week
Promotion of good news stories/fundraising
72
Learning Support Assistant or Teaching

Assistant
This report from Indeed for

January 2017 shows the
search phrases which were
used to find BCC jobs.
As you can see 4x more

people are searching for
Teaching Assistant than
LSA. Consider advertising
for this job title rather than
LSA.
73
Comparison of recruitment services

Bucks County Council Other providers
Website applicant profile Diverse range of applicants, all schools Teachers only
staff, parents, consultants, interims etc.
How easy is it to access No logon required, jobs can be emailed Must login to see
vacancies? to other people, job alert functionality vacancies. No option
to forward vacancies
to other people or for
job alerts.
Types of roles advertised All roles in schools, education, support, Teaching jobs only
specialist roles we also advertise jobs
for other providers such as BLT.
Number of vacancies 2,000+ per year 30+ per year

advertised (higher number =
more applicants)
Number of views on website c4 million hits per year, primarily UK ?

candidates but worldwide access. 74
Comparison of recruitment services

Bucks County Council Other providers
Where do our adverts BCC website, intranet & a weekly bulletin 1 website only.
appear? to schools, Eteach, Indeed, Job Rapido,
JobisJob, Simply Hired, Glassdoor,
Newsnow, Jora, Adzuna, Neuvo, Cracker
Promotion of adverts Yes job of the week, social media & job No
centre options available
Check to ensure adverts are Yes No
legally compliant/contain key
information
Expert advice & template Yes No.

adverts available?
Discounts in Yes No
newspapers/radio/websites
Supply Teachers & temporary Yes available with preferential ts & cs No

school staff through The Education Network &
Pertemps 75
2017/18 Resourcing Service
Recruitment service:
Removal of annual package all pay as you go.
Discounted rate from first advert, not 4th.
Same price for schools & academies.
76
Safeguarding Employment Service
Core points:
Pay as you go
Technical advice
Consultancy services
77
Back up support
Schoolsweb pages
SCR help
Eligibility - contractors, volunteers, sports coaches, lettings
A&I
78
Here To Help
Just when you thought it could not get any

worse OFSTED requests an Inspection
tomorrow!!
Let us know immediately if you think we can help

with any emergency first aid e.g. SCR
We want to help you to succeed in any way
79

Q. On the discount site, there were some errors on some of the links
Please could this be looked into?
A. Thank you for making us aware, yes we will fix all broken links asap.
Q. We dont have staff ID cards, how can we prove we work for Bucks CC
and get the full entitlements?
A. Please ask the Headteacher to provide a letter on headed paper to state

you are a current employee
Q. What will be the single advert price going forward?
A. 135 / advert for schools and academies
80

Q. We are expecting a big recruitment drive prior the summer holidays, can
you help us with any preferential rates during this academic year?
A. Contact Lorna directly to discuss your individual requirements and we will

try to get you the very best rate for your planned recruitment exercise in
full.
Q. Please can you update us on the Disqualification by association

legislation?
A. We are waiting for confirmation but it is still in place at this present time.
We will notify you as soon as we are made aware that this is being withdrawn
from the agenda.
81
Please stay in touch!
We want to hear from you
Complaints, comments, queries, views.ANYTHING!
HR Service Desk: hrservicedesk@buckscc.gov.uk

Lorna Fisher: lfisher@bucckscc.gov.uk
Pat Lane-Ryan: plane-ryan@buckscc.gov.uk
Pat Stappard: pstaappard@buckscc.gov.uk
82
The Education Network
83
Buckinghamshire Schools
Recruitment
service
proposal
Maxine Duffett
Operations
Manager
The Education
Buckinghamshire CountyNetwork
Council
Placing you in the centre of

everything we do
85
The Education
Council
For you as school leaders to understand how our

bespoke recruitment service can significantly add value
to the recruitment process for all your schools staffing
needs
For you to have confidence in our ability to become your

preferred recruitment partner.
The Education
Council About US
Founded 1992
Part of the Pertemps group
Specialise in Education only
True relationship partnership builders candidates and
clients
One of the first Education agencies to receive Aspco
Compliance + - peace of mind in our recruitment
process quality guarantee.
The Education
Council What we offer
Recruitment of quality
teaching and support
staff
Partnership consultancy
and advisory service
CPD provision
School and community
project sponsorship
International recruitment
The Education
Council What we supply
Teachers
TA
Business Managers
Senior Leaders
Heads of Department
We can source and supply almost anything one who

works in a school we do not supply Kitchen staff as this
is a specialist area.
Temporary
Buckinghamshire Day
County to Day Cover & Long Term
Council
Dedicated Account
Manager for your schools
Fast open honest service
Easy invoice and
timesheet process
Able and enthusiastic
supply teacher / support
worker
Compliant with AWR
Compliant with Safer
Recruitment and Aspco +
Clearance
Candidate
Photo
Basic info on ID, Qual and

candidate and Safeguarding
booking info checks. We can
adapt this to
include any further
info that the school
Verified and would require for
signed by a their one central
director record.
The Education
Council
If we become your Schools

recruitment partner we can offer you
additional money saving benefits just
because you are working with
Education Network.
The Education
Council
The Benefits to you..

Micro-site
TOOTOOT Anti-bullying App
Virtual Collage 260 CPD training
courses for your staff
Kidzania 2 for 1 discounts
Just a few of our partners
The Education
Council
Tootoot anti-bullying
A voice for your students
tootoot gives students a safe voice to be able to report
incidents of bullying, cyber bullying, racism,
extremism, radicalisation, sexism, mental health and
self harm directly to their place of learning. Tootoot
gives students an alternative way to disclose their
concerns when they are unable to do so face-to-face.
Sponsored by DfE
If you take one thing from today mention Education

Network and sign up for a free 6 months trial.
Our PartnerCounty
Buckinghamshire Offering
Council
MW Education VEO
Virtual College STEM
Whole School
Waterstones
Health & Wellbeing
Student (staff/students)
Kidzania
Little Rescuers Vitality
TootToot
Behaviour Management
YST - PE/Sport
The Education
Council
Re-cap
Education Network can supply day to day
and long term staff to your schools.
We offer an honest and fast reliable
service.
We like to work in true partnership and offer
value for money.
We like to get actively involved in the local
community
Q&A
Thank you for

your time.
Any questions?
Please contact Maxine Duffett on

Maxine.duffett@ednetwork.co.uk
07501 682563
Finance Operations
98
Changes to Schools Finance
We listen to your feedback!
Schools have fed back that they have received poor service
and experienced disproportionate waiting times on the
phones.
From April 1st:

When you call or email you will be served directly by:
P2P For all of your payment, Purchasing Card and
Imprest queries
Finance First For all other Schools Finance Support.
99
Changes to Schools Finance
Finance First will:
Mean that your calls will be answered by the correct team,

right away No message passing.
Mean that the time it takes to answer your calls will reduce.
Provide you with immediate access to a dedicated schools

resource.
Provide consistent support throughout the term.
100
Launch of Finance Handbook
Finance Operations are currently working on a re-launch of

the Finance handbook and review current finance guidance.
The aim of the Finance Handbook is to provide concise,

straight-forward instructions.
All instructions and forms will be grouped by subject matter.
New handbook will be called Finance For Schools and

replace the Local Management handbook and current
guidance & forms.
101
Investigation Into Income Collection
During September, a review by Internal Audit of the current

income collection and banking process has identified
breaches of BCC Financial Instructions (7.7) and Charity
Commission Guidelines.
All monies due to School Budget Share should be banked to

the School Fund. Audit have highlighted that this is not
always the case.
We are currently working on a solution that will mean in future

income due to Budget Share will not need to be banked to
the School Fund
102
Investigation Into Income Collection
What happens next:
From 1 April, schools who bank cash or cheques only will

need to pay them directly to School Budget Share (paying in
books available from Finance Service Desk) or local bank
account
RACLs (for non-cheque book schools) e-mail to FSD
During Summer Term we will work with schools to determine
how all other income is to be processed in future to comply
with requirements:
From September, the new income process will be in place.
103
Year End 2016/17
The Year end timetable & supporting notes are on Finance

Zone on schools web.
Any outstanding income or expenditure relating to 2016/17
will need to be included on your Debtor/Creditor accrual form.
Remember not to include any internal transactions (other
BCC schools or BCC service areas).
Deadline for DR/CR submission is 16th March
The DR/CR E-form is on FLM portal- BSYE Year end Journal.
Will need to ensure at least 2 people have access to the FLM
portal one of whom will need to approve the accrual journal.
Please remember that the Head Teachers conference on
16th & 17th March!!!
104
Year End 2016/17
Points to remember:-
Evidence is required for all accruals. It should be scanned &

attached to the Eform- those without evidence will be reversed.
If an accrual has been raised and an invoice/income is then

received you must wait until 1st April to process in the new
financial year.
Any income banked to school fund must be transferred by 16th

March - accruals for income relating prior to March that has not
been banked will not be accepted.
105
Year End 2016/17
Points to remember:-
Any expenditure or income for which an accrual has been

raised must use the same GL code when it is processed in
2017/18.
Any income banked to school fund must be transferred by

16th March-accruals for income relating prior to March that
has not been banked will not be accepted.
Any expenditure or income for which an accrual has been

raised must use the same GL code when it is processed in
2017/18.
106

Q. Will Parentmail continue?
A. Yes in the short term you can continue usage of Parentmail, but could
change from September onwards.
Q. Does this include trip money?
A. Yes
Q. Does this change mean we will no longer have a private schools fund?
A. No, you can still pay into your school fun and transfer to the budget, which
will make it easier for parents until change is embedded with writing
cheques to Bucks County Council.
107

Q. What if cheques are written incorrectly by parents?
A. Please advise cheques are made payable to Bucks County Council. We

will generate communications for you to send out to parents in support of
this change
Q. Is this for all schools including VA/VC schools?
A. Yes
Q. Even if we specify all incomes/expenditure at the moment and feel we are

already accountable to BCC for all funds?
A. Not all schools require to adapt to changes as all items have been
recorded in School budget share.
108

Q. Will this be sent out in writing?
A. Yes, our full investigations and visits to schools will be carried out over the
next few months and we dont expect this to be fully adopted until
September 2017.
Q. What about parents that make donations for resources in the classroom
(spent at teachers discretion based on individual class requirements)?
A. These funds can continue to be kept in your school fund
Q. Will you be supplying full guidance to support us with the change?
A. Yes, we will supply full guidance via Schools Bulletin prior Easter holidays
and provide advisory notice to parents.
109
Nadine Huntington
Finance First Manager
nhuntington@buckscc.gov.uk
110
Payroll Update
111
Payroll Update - SIMS to SAP Deployment Update
2 Schools have been LIVE since December

Christmas slowed the on-boarding process
4 Schools have completed parallel running and are primed to
be LIVE in March
4 schools in the data alignment stage
2 Schools ready to start parallel running in March
2 Schools just starting aligning data
10 further Schools/Academies are in a rollout plan that
extends to June 2017
Rollout to be extended to remaining Schools and Academies
in Summer 2017
Payroll Update Apprentice Levy
Government has finally provided more clarity for Local

Authorities
Maintained Schools
Letter sent confirming inclusion
Maintained Schools with an external provider have been
told how the scheme should be operated.
Levy deduction to be applied regardless of wage bill
No Levy Allowance to be claimed
Maintained schools with an external payroll provider will have
their Digital Account pooled with the BCCs.
VA and Foundation Schools

Schools can remain on BCC main payroll provided that
their wage Bill does not exceed 3M pa
Letter sent to Schools, Schools with an external payroll
provider will need to perform their own assessment
Schools over or very close to the limit will need to be set
up with their own PAYE scheme.
Full 15K employers allowance due when limit reached
Need to set up their own digital account
Manage their digital account and source their own
training and assessment provider
Academies
Need to perform their own assessment
Letter to be sent requesting confirmation of the assessment
this week
If the Apprentice Levy is due you will need to;
Instruct the deduction of the employers allowance
Set up the digital account
Manage their digital account
Source their own training and assessment provider
What next?
Schools workshops have been organised

Identified that there is a high risk of not spending the funds in
the digital account
Plans being drawn up to provide Equity and Assurance
Degree apprenticeship for Qualified Teacher Status being
developed (12/18 months)
Schools being encouraged to utilise existing networks to
ensure they maximise their share of the digital account.
NOTE: GL CODE - R217702

Payroll Update IR35 changes
IR35 change being introduce April 2017

Engagement through a Personal Services Company
(PSC) for Public Sector organisations will be subject to
PAYE
ERS NIC will become payable, and the Apprentice Levy
The worker can be disguised as a PSC, Contractor,
Partnership, LLP or a Limited company
Detrimental impact on the vendors cash flow
HMRC employment questionnaire still to be released
The Employer will be required to evidence their
assessment and the Employer will become liable for any
mistakes
Next Steps
Analysing the Purchase Ledger to categorise the vendor
records into High, Medium, Low and No risk
Cheque book schools will need to extract their vendor list,
analyse and send to the payroll mailbox
High Risk
Approver asked for further trading details
Use HMRC employment status questionnaire
Confirmation to be received by end March 2017
Medium Risk
Vendor will be asked to complete HMRC
employment questionnaire and submit with their
next invoice (April/May 2017)
Low Risk
Correct vendor record
No Risk
No Action
Hold Vendor discussions, results will be;

Become an Employee, full contractual entitlements
Become a Worker, no contractual entitlements
Engagement via an employment agency or umbrella
company
Fall outside the scope of IR35
Questions?
Team colleagues are available on our stall if you have a

questions or feedback on our services.
Or alternatively please call the HR Service Desk on 01296

382233 or email hrservicedesk@buckscc.gov.uk
Pensions Update
121
Teachers Pensions update
Monthly Data Collection (MDC)

Teachers Pensions (TP) have implemented an MDC process
for providing service, salary and contribution information
which represents significant benefits to the scheme,
members and employers
MDC process replaces the Annual Service Return
Data submitted to TP on a monthly basis as opposed to
annually
Provides real time accurate information for members where
Benefits Statements can be viewed online
Encourage teachers to register with TP for My Pension
Online via the TP website: www.teacherspensions.co.uk
Teachers Pensions
Deadline for on-boarding is December 2017 and will be the
only method of providing data to TP from April 2018
Authority on-boarding date is January 2017 for all maintained
schools
Academies that purchase the Payroll and Pensions Service
Package will on-board at a later date
Academies that use an external payroll provider will decide
on-boarding date
Problems experienced by the Teachers Pay and Pensions
Team with data received from some external payroll providers
TP Information:
A bulletin article will be sent to all schools shortly detailing the
latest news and information
Local Government Pensions
Updates:
LGPS have confirmed that there will be NO change to the

employers rates for academies for the next three financial
years
The employer contribution rates for BCC LEA schools have
yet to be confirmed
A decision is expected by the end of March 2017
Members to register online to view their pension record
My Pension Online. To register email:
mssregistration@buckscc.gov.uk

Q. What is the Apprenticeship levy GL Code?
A. It is R217702
Q. Is any contractor we use subject to this?
A. Yes might be with varying risk levels.
Q. How do we include this as part of our budget setting, whereby there is

little clarification on the impact on this?
A. We first need to analyse all vendors, by the end of March we will have
assessed the magnitude of impact and notify you accordingly.
125

Q. Does this apply to small business traders; do we need to ask them to
disclose certain information?
A. Yes - ownership, control and substitution to be established to outline risk

level. HMRC will release a questionnaire to support with this exercise.
Q. What about suppliers we use on a regular basis?
A. These are going to be in the higher risk area and you will have to consider
continuing these trade relationships and what actions you take. Medium
risk contracts, BCC will write to vendors directly and low/no risk
(Electrical/gas suppliers for example) no action will need to be taken.
126

Q. This doesnt support small business in the local area?
A. No unfortunately it doesnt, we will look at the vendors collectively and if

schools on mass are using a small business locally this will be taken into
account.
127
HR Service Desk
128
About HR Service Desk
Total customer queries from Sept 15 Sept 16 = 46,981
We cover a wide range of queries across many areas of HR;

including:
Payroll, Transactions & Pensions

Employee Relations & Policy
Health & Safety
Learning & Development
Resourcing, DBS & Safeguarding
129
About The Team
Natasha Service Desk

Leader
Becky HR Advisor Kim HR Advisor
Marcus HR Advisor Janice HR Advisor
130
A day on the service desk
Currently we have four agents supporting customers, and we

are due to expand the team in early April 2017 to six.
We have a can do 'attitude, and ensure we always have

sufficient cover to answer your questions as efficiently as
possible.
We understand time is important to you, and that your

questions are answered. Our aim is simple, we want better
outcomes for our customers, regardless of the situation.
131
Future of the Service Desk
HR Help Desk form: www.buckscc.gov.uk/askhr
Benefits:
Will ensure all information to answer a query is captured to
reduce failure demand and increase first call resolution
First time sign posting into the right team to eliminate
inefficient processes
To answer customer questions, to provide links to the right
pages of the website or external references.
Improvements have been made to the form using customer

feedback and will continue to evolve.
Future of the Service Desk
Introduced an interactive voice response (IVR) in order to

capture who is contacting us and reason for doing so
Investigate the opportunity for web chat to be hosted on

intranet pages to promote self serve
Co designing with customers intuitive forms to be added to

HR content pages to be hosted in Firmstep

Q. Great our staff can ask for copies of payslips themselves by filling out this
form? Is there a cost for this additionally?
A. No
Q. What about the courier service (containing blue bag) changing from every
other day to once a week? It is vital we continue to receive payslips prior
to payday?
A. We will conduct an investigation into this change and make sure there is
no detrimental effect on our service
135
HR Service Desk
01296 382233 or email
hrservicedesk@buckscc.gov.uk
Please Speak To Us At The Stalls

136
Thank You
Business Services Plus

137

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Buckinghamshire County Council

Property Services to Schools 2017

Ongoing Changes To the Property Service To Schools:

Stage 1: The reintroduction of an in-house Property Service Desk

Stage 2: The replacement of Bilfinger with a framework of specialist

Stage 3: Refreshing of the property maintenance service packages

Property Plus Package Proposal For Schools:

Proposal to combine both the Buyback and STAR packages into a

The Property Plus Package Membership:

Access to Property Plus will be through an Annual Membership Fee

Unlimited 24/7 service desk support

A new customer web portal

Access Property teams operational and technical expertise

Access to approved framework of maintenance contractors.

The Property Plus Package PPM and Reactive Service:

All Schools & Academies will have access to a Comprehensive

Your school will have its own Reactive Maintenance Account

How Property Plus Will Work:

1. Make One-off payment for annual membership fee at the outset.

3. Individual account for reactive work

3 Examples Indicating How The New Pricing Should Work

School A small primary, approx 790m GEA

School B medium combined school, approx 1,320m GEA

School C secondary school, approx 11,915m GEA

Questions Raised During The Forums

Q. We are a new school and now require a conditions survey? We are a

Thank You For Your Time

Health and Safety

Health and Safety Aims

Act as your Competent Person (required by law)

Provide solid advice to our customers.

Promote the growth and development of a positive

Why Does a Good Safety Culture Matter?

Lower Reduce risk of

Telephone and email advice during working

Immediate response in case of emergencies

Investigation of serious accidents/incidents

Display Screen Assessment support.

Support for newly appointed Headteachers

Legionella COSHH ( Control of Substances

Fire Risk Assessor Training Bespoke training offered

Fire Warden Training

Pool Safety Awareness

Bespoke Training Available. Come to talk to us!

Twilight Session Available For:

Supporting Pupils with

Manual Handling of objects

Personal Safety Awareness

All audits now receive a grading

Health and Safety Audit every 3

Brexit No immediate changes to Health and Safety

Guidance on School Site Security will be appearing on

AssessNet the on line accident reporting system will

Thank You For Your Time

Principal Health & Safety

Re:fit for Buckinghamshire

Energy Efficiency Programme

Why energy efficiency in schools?

How to participate in Energy

Deliver a new self sustaining programme that supports

Tie into existing Invest to Save financing routes

Create a rolling programme over the next years for schools to

Developed with the BCCs Energy Performance Supplier

Primary, Secondary & Special Educational Needs schools