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DR.

TAMANNA ISLAM
Quality certification is the procedure adopted by
organizations to let the customers and stakeholders
know about the system being followed.

The international organization for standardization has


formulated standards for quality certification. It is
known as ISO 9000 series certification

There are 3 types of quality certificates issued.


These are:
ISO 9001, ISO 9002 and ISO 9003.

The guidelines for certification are given in


the standard ISO 9004.

The original version was released in 1994


and it was revised in 2000.
ISO 9001 ISO 9002 ISO 9003

Industries/organizatio Organization and Organizations/industri


ns having design, industries which has es that carry out only
production and its fold the production delivery function
delivery (including operation and delivery
inspection, handling, (Including inspection,
storage, preservation handling, storage,
and service) went for preservation and
this certification service)
The industry desires to obtain ISO 9000
certification, first should decide which one
of the three (ISO 9001,9002 or 9003) they
want and check whether they are eligible to
get that.
Start educating every individual in the

industry about quality systems and quality


management.Formal training will be ieal.
Appoint a MR (Management Representative)
For industry (preferably an employee who is
good in public relations ).MR should be a
certified quality lead assessor.
MR should prepare the industry to receive
the certification. He has to check whether all
the relevant clauses are followed in the
processes.
MR will arrange for an internal auditing and
ensure conformance to all the relevant
clauses.
Then the industry should approach a
reputed certifying body. Third party audit is
mandatory for certification.
The certifying body will then come for
auditing. If no non conformities are present
then the certificate will be awarded.
The certificate awarded is valid usually for 3
years.
During the certificate validity period, once
in every six months the industry should
under go surveillance audit to be done by
the same certifying body.
Customer focused organization
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Mutual beneficial supplier relationship.
ISO 14000 consists of:
Specification standards
Guidance standards

ISO 14000 addresses six distinct but related


subjects. They are:
1. Environment management system (EMS)
2. Environment auditing (EA)
3. Environmental performance evaluation (EPE)
4. Environmental labeling(EL)
5. Life cycle assessment.(LCA)
6. Environmental Aspects in Product
Standards (EAPS)

LCA,EL and EAPS are process oriented


standards
EMS,EPE,EA are product oriented standards

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