Traveling

Industry

Anuj Malhotra
Sagar Yadav
 IRCTC

Subsidiary that handles the catering,

tourism and online ticketing operations
Services:-
a) Online Ticketing
b)Tourism Packages
c)Tatkal Booking
Record with 13,45,496 tickets booked in
a day
 Makemytrip.com

Deep Kalra in 2000. Headquartered in

Gurgaon , founded in USA
Company holds close to 25% market share
of the Online hotel booking segment
Services- Flights, Bus & Rail, Cab Service,
Hotel&Packages, Mobile Solutions, Route
Planner, Forex
Net Worth $130M
Guaranteed lowest fare to customers
 Red Bus
Founders-Phanindra Sama,Charan
PadmarajuandSudhakar Pasupunuri
Sold to Ibibo inRs. 800 crores in 2013
Indias Number One online bus ticketing platform,
both on mobile and on desktop
Offers booking of 4500 routes
Most trusted brand in the online travel category-2015
13th most trusted internet brand in the overall
rankings-2015
Uses Phone, Home Delivery, Physical outlets, SMS
It has been noticed that the removal of
intermediaries in a supply chain would
serve the purpose only if it provides better
services to the target customers. The
questions to be answered are :-
How cutting middleman has allowed
organisations to cater to the needs of
customer in a better way ?
 Real-time solution to queries using phones.
Direct interaction between Organisation and
customers regarding feedback & offers.
Awareness and transparency in price fixation.
Less Add up cost- Less price of product.
Prompt redressal of grievances like refund of
money.
Prevention of fraud by middlemen.
What are the other areas where the role
of middleman has been restricted? Has it
been successful so far?
 e-District Delhi
Project aims to provide online government-issued
certificates to residents of the city
Eliminating the role of intermediaries and ensuring
checks against fake and fabricated documents
through the use of technology
First State in the county to allow online applications,
online status verification and digitizing the entire
legacy data
Certificates of birth, marriage and death to official
documentation required for OBC, SC, ST, Income,
Solvency and lal dora
 Electronic ration card added later on
Bring down the timelines for delivery of
various categories of certificate services
Citizen service centres at several places
to de-centralize service delivery
Reduction in number of touts in govt
departments
 Direct Benefit Transfer
Scheme
Transfer of subsidy on LPG directly into
bank account
Reduction in leakage and red tapism
Total subsidy amount reduced due to
selectivity
Fast benefit delivery
What are the value-added services that
online travel websites can offer their
customers?
 Value-Added Services

Offer on booking of hotels while booking

tickets-IBIBO
Offering Travel Insurance-YATRA.com
Rent Cars-ZoomCars
Tour Packages- Thomas Cook
Providing FAQs
Information in different languages
Customer care services
Price comparison feature-Makemytrip
Thank You