Professional Documents
Culture Documents
Exchange As in retailing
Physiological As in Healthcare
Output
Productivi ty
Input
2 . Batch
Similar to job shop, but batch size is larger, and product variation is low
4 . Continuous Flow
1. Make-to-Order (MTO)
Producer produces only when there is a customer order
Produced according to customer specification
E.g. tailor shop, furniture
2. Make-to-Stock (MTS)
Producer produces in advance, and keeps in stock room for sell
Product design/specification is fixed y the manufacturer
e.g. television, wrist watch, etc.
3. Assemble-to-Order (ATO)
It falls in between MTP and MTS.
Components are produced in advance, but final assembly takes
place after order is received, according to customers
specifications.
An example of a typical process flow chart of a service organization
(Money withdrawal/debit from a bank)
Bank cheque submitted
5 sec
to officer
25 sec
Officer processes the
cheque and keeps record
Common symbols
Cheque sent to higher officer for
Inspection counter-verification and approval