Chapter Ten

Organizational Culture
and Ethical Values

Thomson Learning
2004 10-1
Levels of Corporate Culture
Observable Symbols
Ceremonies, Stories, Slogans,
Behaviors, Dress,
Physical Settings

Underlying
Values,
Assumptions,
Beliefs, Attitudes,
Feelings

Thomson Learning 10-2

2004
 A Typology of Organizational Rites and Their Social
Consequences

Type of Rite Example Social Consequences

Passage Induction and basic training; US Facilitate transition of person

Army into new social roles and
statuses

Enhancement Annual awards night Enhance social identities and

increase status of members
Renewal Organizational development Refurbish social structures and
activities improve organization
functioning
Integration Office holiday party Encourage and revive common
feelings that bind members
together and commit them to
the organization

Source: Adapted from Harrison M. Trice and Janice M. Beyer,

Studying Organizational Cultures through Rites and Ceremonials,
Academy of Management Review 9 (1984), 653-659. Used with permission.

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 Relationship of Environment and Strategy
to Corporate Culture
Needs of the Environment
Flexibility Stability
External
Adaptability
Culture Mission
Strategic Focus

Culture

Clan Bureaucratic
Culture Culture
Internal
Sources: Based on Daniel R. Denison and Aneil K. Mishra,
Toward a Theory of Organizational Culture and Effectiveness,
Organization Science 6, no. 2 (March-April 1995): 204-23; R.
Hooijberg and F. Petrock, On Culture Change: Using the Company
Values Framework to Help Leaders Execute a Transformational

Thomson Learning
Study, Human Resource Management 32 (1993): 29-50; and
R. E. Quinn, Beyond Rational Management: Mastering the Paradoxes 10-4
And Competing Demands of High Performance (San Francisco:
Jossey-Bass, 1988). 2004
Ethical Values in Organizations
Ethics

Rule of Law
Managerial Ethics
Social Responsibility
Ethical Dilemma

Thomson Learning 10-5

2004
 Forces That Shape Managerial
Ethics
Personal Ethics Organizational Culture

Beliefs and Values Rituals, Ceremonies

Moral Development Stories, Heroes
Ethical Framework Language, Slogans
Is Symbols
Decision Founder, History
or Behavior
Ethical and
Socially
Responsible?
Organizational Systems External Stakeholders

Structure Government Regulations

Policies, Rules Customers
Code of Ethics Special Interest Groups
Reward System Global Market Forces
Selection, Training
Thomson Learning 10-6
2004
Formal Structure and Systems of the
Organization
Ethics committee
Chief Ethics Officer
Whistle-blowing
Code of ethics
Training programs

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Workbook
Activity

Shop Til You Drop

Culture Item Discount Department
Store Store
1. Mission of store:
2. Individual initiative:
3. Reward system:
4. Teamwork:
5. Company loyalty:
6. Dress:
7. Diversity of
employees:
8. Service orientation:

9. Human resource
development:

Thomson Learning 10-8

2004