SEESION 12

Project Stakeholders
Management

Eng.Mukhlis Mirghani
 Project Stakeholders Management
It includes the processes required to identify the people,
groups, or organizations that could impact or be impacted
by the project.
Analyze stakeholder expectations and their impact on the
project,
Develop appropriate management strategies for effectively
engaging stakeholders in project decisions and execution.
Stakeholder satisfaction should be managed as a key project
objective.
Eng.Mukhlis Mirghani
13.1 Identify Stakeholders
Definition Key Benefit
is the process of identifying it allows the project
the SHs that could impact or manager to identify the
be impacted by the project, appropriate focus for each
analyzing interests, stakeholder
involvement, or group of stakeholders
interdependencies,
influence, and potential
impact on project success
Eng.Mukhlis Mirghani
.1 Project
charter
.2 Procurement 1 Stakeholder
analysis .1 Stakeholder
documents
.2 Expert register
.3 EEFs
.4 OPAs judgment
.3 Meetings

Eng.Mukhlis Mirghani
 Inputs
.1 Project Charter
oprovide information about internal and external parties
related with the project and affected by the result or
the execution of the project
o.2 Procurement Documents
the parties in that contract are key project stakeholders,
e.g. suppliers.

Eng.Mukhlis Mirghani
Tools and techniques
.1 Stakeholder analysis (steps)
1. Identify all potential project stakeholders and relevant information,
2. Analyze the impact or support each stakeholder could generate, and
classify them so as to define an approach strategy,
3. Assess how key stakeholders are likely to react or respond in various
situations, in order to plan how to influence them to enhance their
support and mitigate potential negative impacts.
There are multiple classification models used for stakeholders analysis, such
as:
Power/interest grid
Power/influence grid Eng.Mukhlis Mirghani
Power/Interest Grid with Stakeholders

Eng.Mukhlis Mirghani
Outputs
1 Stakeholder Register
Identification information
Name, organizational position, location, contact information;
Assessment information
Major requirements, main expectations, potential influence
Stakeholder classification
Internal/external, supporter/neutral/resistor

Eng.Mukhlis Mirghani
 13.2 Plan Stakeholders Management
Definition Key Benefit
is the process of developing it provides a clear,
appropriate management actionable plan to
strategies to effectively interact with
engage stakeholders
throughout the project life project stakeholders to
cycle, based on the analysis of support the projects
their needs, interests, and interests
potential impact on project
success
Eng.Mukhlis Mirghani
 .1 Stakeholder
.1 Expert mgt
.1 Project mgt judgment plan
Plan
.2 Meetings .2 Project
.2 SHs Register
.3 Analytical documents
.3 EEFs
techniques updates
.4 OPAs

Eng.Mukhlis Mirghani
 Tools and techniques
.3 Analytical Techniques
The engagement level of the stakeholders can be classified as
follows:
Unaware. Unaware of project and potential impacts.
Resistant. Aware of project and potential impacts and resistant to
change.
Neutral. Aware of project yet neither supportive nor resistant.
Supportive. Aware of project and potential impacts and supportive
to change.
Leading. Aware of project and potential impacts and actively
engaged in ensuring the project is a success.
Eng.Mukhlis Mirghani
Stakeholders Engagement Assessment Matrix

Eng.Mukhlis Mirghani
 Outputs
.1 Stakeholder Management Plan
Desired and current engagement levels of key stakeholders;
Scope and impact of change to stakeholders; Identified interrelationships and
potential overlap between stakeholders;
Information to be distributed to stakeholders, including language, format,
content;
Reason for the distribution of that information
Time frame and frequency for the distribution of required information;
Method for updating and refining the stakeholder management plan as the
project progresses and develops.
Eng.Mukhlis Mirghani
13.3 Manage Stakeholder Engagement

Definition Key Benefit

The process of communicating it allows the project
and working with stakeholders manager to
to meet increase support and
their needs/expectations, minimize resistance from
address issues as they occur, stakeholders, significantly
and foster appropriate increasing the chances to
stakeholder engagement in achieve project success
project activities throughout
the project life cycle
Eng.Mukhlis Mirghani
 .1 Issue log
.1 Stakeholder .1 .2 Change
mgt plan Communication requests
.2 methods .3 Project mgt
Communications .2 Interpersonal plan
mgt plan skills updates
.3 Change log .3 Management .4 Project
.4 OPA skills documents
updates
.5 OPA updates
Eng.Mukhlis Mirghani
 Tools and techniques
.1 Communications methods
identified in the communications mgt plan are utilized during stakeholder
engagement management.
.2 Interpersonal Skills
Building trust,
Resolving conflict,
Overcoming resistance to change
.3 Management Skills
Influence people to support the project,
Negotiate agreements to satisfy the project needs.
Eng.Mukhlis Mirghani
 Outputs
.1 Issue log
.2 Change Requests
Managing stakeholder engagement may result in a change request to the
product or the project
.3 Project Management Plan Updates
an ineffective communication method may be replaced by another one,
or a new communication requirement may be identified
.4 Project Documents Updates
new stakeholders are identified ,
or if registered stakeholders are no longer involved in or impacted by the
project Eng.Mukhlis Mirghani
13.4 Control Stakeholder Engagement
Definition Key Benefit
is the process of: it will maintain or
monitoring overall increase the efficiency
project stakeholder and effectiveness of
relationships and, stakeholder engagement
activities as the project
adjusting strategies and
evolves and its
plans for engaging
environment changes
stakeholders
Eng.Mukhlis Mirghani
 .1 Work
performance
.1 Project information
.1 Information
management plan .2 Change requests
management
.2 Issue log .3 Project mgt plan
systems
.3 Work updates
.2 Expert .4 Project
performance data
judgment documents
.4 Project
.3 Meetings updates
documents
.5 OPA updates

Eng.Mukhlis Mirghani
 Tools and Techniques
.1 Information management systems
provides a standard tool for the project manager to:
capture,
store, and
distribute information to stakeholders about:
the project cost, schedule progress, and performance
facilitate report distribution to the project stakeholders
Eng.Mukhlis Mirghani
Outputs
1 Work Performance Information
status of deliverables, forecasted estimates to complete.
.2 Change Requests
Analysis of project performance and interactions with stakeholders
often generates change requests
.3 Project Management Plan Updates
.4 Project Documents Updates
SHs register: new stakeholders may be identified,
or if registered stakeholders are no longer impacted by the project
Issue log as new issues are identified and current issues are
Eng.Mukhlis Mirghani
Thanks for your attention

Eng.Mukhlis Mirghani