You are on page 1of 10

Upgrade Readiness Check

Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Goal
50 customer upgrades in 3 months (Jan- Mar)
Averaging 20 upgrades a month
15 resources approx.

2 Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Team Readiness
Individuals can talk about

What you need to know to


Any trainings required
Issues faced or how to unblock

3 Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Environment Readiness
Installations on vm boxes

Viz starter/enterprise (latest and 6.5.x)


4 app servers - Weblogic/Websphere/Tomcat/JBoss
2 DB servers - DB2/MySQL

Zareena/Lavanya own this


Zareena to send a consolidated mail with credentials etc

4 Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Product Readiness
Products Ownership Comments

Sync + Sync SDK Piyush

EMM Harsha

MF - Identity/Integration Bhargav

Viz Starter/FP Zareena

MF - Workspace + Console + Accounts Lavanya

MF SDK Dharmendra

KMS Vignesh, Shashank

Windows, DesktopWeb apps Baba

MVC Farzana

Weblogic/DB2 KK

Jboss/MySQL Naveen

Websphere/Oracle Shradhey
5 Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Process Readiness

Logging tickets in zendesk using team creds


Sub line as Internal_upgrade so that it is prioritized.
You can view all your raised issue under single roof
https://konysolutions.zendesk.com/agent/filters/125691028

6 Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Docs Readiness
Each project is unique and has its own challenges and quirkiness.
Hence, updating doc is an iterative process.

Current locations :

Upgrade doc -
http://docs.kony.com/konylibrary/visualizer/visualizer_user_guide/Default.
htm#MigrateProjectFromKonyStudioOrPrevVerVisualizer.htm?Highlight=mi

Migration faq -
https://konyone.sharepoint.com/sites/Kony/DevelopmentPlatform/Runtim
e/MBaas/_layouts/15/WopiFrame2.aspx?sourcedoc=%7b8CC9F952-C482-
4908-AB30-3175EBFD9DA0%7d&file=Migration_FAQ.docx&action=default

7 Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Expectations and Exit Criteria

Be able to repro and be on top of Tickets logged till closure.


All upgrade customer projects should be maintained in Stash.
I. Old app
II. Upgraded app
III. Readme doc with screenshots as per template + zendesk tickets
raised
IV. Additions to running FAQ doc

KT plan in case of long leaves (5 days or more).


Send daily mail as Upgrade tracker sheet

8 Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Remote Customer Upgrade Support

Knowledge of Weblogic/DB2, Jboss/MySQL


Knowledge of all server components Sync, KMS, MF, EMM

Expectations :
1. Troubleshoot basic customer issues
2. Knowledge of DB tables at high level
3. Ready access to docs upgrade/migration docs

Ownership : Narayana + Harsha

9 Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Q&A

10 Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

You might also like