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Applied Management Science for Decision Making, 1e 2012 Pearson Prentice-Hall, Inc. Philip A. Vaccaro , PhD
Micro-Approach School of Job Design
THE TAYLOR SCHOOL / THE TECHNICAL - PHYSICAL SCHOOL
Predetermined Time
Study
Therbligs
The MTM Product
Work Sampling
Observation Schedules
Interpretation of Findings
Sample Size Determination
Direct Time Study
EXAMPLE THE WORKER SAMPLE CAN BE
SELECTED FROM A SINGLE FACILITY
OR IT MAY BE A COMPOSITE
SAMPLE SELECTED FROM
SEVERAL FACILITIES
Problem Statement
Twenty workers who perform the identical job are selected for
this time study. Each worker will be timed over five (5) cycles.
Assume that the total observed time will eventually equal 400
minutes.
Requirement
aka
Average
1. COMPUTE THE OBSERVED TIME Cycle
Time
400 MINUTES
= = 4.000 MINUTES
100 CYCLES
OBSERVED TIME IS COMPUTED THREE PLACES TO THE RIGHT OF THE DECIMAL POINT
Direct Time Study
EXAMPLE
NT = OT x PR *
THE PERFORMANCE RATING ADJUSTS THE OBSERVED TIME TO WHAT THE NORMAL TIME
SHOULD BE FOR A PARTICULAR WORKER.
EVERY WORKER IS ASSIGNED A UNIQUE PERFORMANCE RATING BY THE TIME AND MOTION
ANALYST.
Performance Ratings
PERFORMANCE RATINGS ARE ESTABLISHED FOR EACH WORKER.
IT IS STILL SOMETHING OF AN ART AND CONSEQUENTLY CAN BE
CHALLENGED BY UNION OFFICIALS. THOROUGH DOCUMENTATION
OF ALL PERFORMANCE RATINGS IS ESSENTIAL.
NT
ST = NT + [ AF*x OT ]
1 - AF *
Constant Allowances
PERSONAL5%
FATIGUE....4%
Variable Allowances
STANDING.2 to 4%
MENTAL STRAIN.4 to 8%
TEDIOUSNESS.2 to 5%
NOISE LEVEL...2 to 5%
HEAT / HUMIDITY0 to 10%
POOR LIGHTING..2 to 5%
Direct Time Study
EXAMPLE
3.400 3.400
ST = = = 3.900 MINUTES
1 - .13 .87
Work Measurement
and
Standard Setting
For simplicity, we assume that each of the five workers
observed had an actual performance time of 4 minutes
THE FORMULA 2
zs
n = _
x
where:
x = THE SAMPLE MEAN
s = THE SAMPLE STANDARD DEVIATION
= ALLOWABLE OR TOLERATED ERROR
EXPRESSED AS A DECIMAL ( 5% = .05 )
z = NUMBER OF STANDARD DEVIATIONS
FOR THE DESIRED CONFIDENCE LEVEL
( 95% = 1.96 )
SAMPLE
SIZE
DETERMINATION
Direct Time Study
SAMPLE SIZE DETERMINATION
2
1.96 x 1.0
n =
.05 x 3.0
2
1.96
=
.15
2
= 13.06
171
QM for WINDOWS
Sample Size
Determination
Direct Time Study
ADDITIONAL COMMENTS
A MUCH MORE
ACCURATE
STANDARD
SETTING
PROCEDURE !
Predetermined Time Standards
KNEES
HEAD
ARMS
TORSO
LEGS
ELBOWS
FEET
1950
&
1995
The Gilbreth Family
Each
Part
< 2 lbs
Work Standing
Bench Worker
Predetermined Time Study
SAMPLE MTM TABLE FOR GET AND PLACE
Approx AA 20 35 50
Tight
AC 40 55 70
THEREFORE MTM TIME FOR THIS THERBLIG IS 35 TMUs AND ITS CODE No. IS AA2
Predetermined Time Study
DEVELOPING A TIME FOR GET AND PLACE
Handful
OF COURSE THE MTM THERBLIGS FOR THESE CONDITIONS WOULD HAVE DIFFERENT CODES SUCH AS AD2, AE3
Predetermined Time Study
COMPLETE MTM JOB TIME EXAMPLE
TMUs 258
Since each TMU = .036 seconds, this jobs cycle time equals
14.32 seconds ( 397.9 x .036 )
L.H.C. Tippett
Leonard Henry Caleb Tippett
1902 - 1985
JOE
Monday 10:30 am Flying paper airplanes
Wednesday 2:20 pm Watching TV
Thursday 9:45 am Reading Sports Page
Thursday 1:25 pm Buying Cruise Tickets On-Line
Friday 2:30 pm Doing Homework for Night School
Friday 4:30 pm Left Early
BOSS
Work Sampling Procedure
2
n = z x p x q
2
where:
n = required sample size
2
(2) x (.25)(.75)
n= = 833
2
(.03)
WE COULD HAVE DESIGNATED THE BUSY PROPORTION p AND THE IDLE PROPORTION q
Work Sampling Example
The REGISTRY
of
MOTOR VEHICLES
Work Sampling
Work Sampling Results
The REGISTRY of MOTOR VEHICLES
126 idle
62 personal time
23 supervisor meetings
137 filing, data entry
= 833 NOT
WORK
RELATED
Work Sampling Conclusion
The REGISTRY of MOTOR VEHICLES
EXAMPLE
Draw five random numbers from a table:
07 12 22 25 49
These random numbers can then be used
to create an observation schedule:
COMMENTS
PRODUCTIVE WORK75%
IDLE TIME BETWEEN TASKS..9%
BREAKS AND LUNCH7%
DOWNTIME & UNSCHEDULED TASKS.4%
CLEANUP......3%
START- UP.2%
Work Sampling
ADVANTAGES
LESS EXPENSIVE
NO TIMING DEVICES
IT TENDS TO BE LESS
ACCURATE WHEN CYCLE
TIMES ARE SHORT
Work Measurement & Standards
Applied Management Science for Decision Making, 1e 2011 Pearson Prentice-Hall, Inc. Philip A. Vaccaro , PhD