CAR No : CA01836

8D Report
2D Customer Complaint : Problem Description & Lot details

NC statement:

Material waiting for disposition decision is not formally recorded as NCM

NC description:

Electronic parts which were waiting for COC where kept in Under inspection area,
whereas the disposition was taken as rejection. NCMR procedure was not followed
for the product.

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1D Team Approach

SanminaTeam
S/n Name of the Employees Dept Title

1 Ramesh ganapathy PQA Manger

2 S.Balaji PQA Sr. Engineer
3 Vijayakumar PQA Engineer
4 Palani PQA QA Supervisor
5 Vimal PQA QA Supervisor

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3D Containment Action

Rejected materials where identified with a IQA Rejected sticker and materials
moved to NCMR location.

Parts with Rejected tag

4D Root Cause : 5 Why Analysis

Root cause Analysis

Drill Deep Analysis ISSUE: Material waiting for disposition

decision is not formally recorded as

NCMR

Why : NCMR not raised for the rejected

material

CAUSE:NCMR process address only

Product related defects. Document

req. where not addressed by same

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 4D Root Cause : Simulation of Root Cause & results

Root cause Quality System related

NCMR procedure defined process for dealing with Product related specifications.
It didnt provide guidance for any non conformance which is observed related to
other specific requirements like COC, test reports etc.
Operator were following NCMR procedure for only Product related issues.

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5D Corrective Action :
(Action To Prevent The Re-Occurrence)
Correction Action Implementation
Actual
Target
S/n Corrective Action Resp Closure Status
Date
date
1 NCMR Procedure (QPI-QC-025) S.Balaji 01.07.2013 01.07.2013 Closed
modified to define process for (SQA)
addressing Non conformities
related to specific requirements
other than product
requirements.
2 Operator trained to follow the S.Balaji 02.07.2013 02.07.2013 Closed
NCMR process for all non (SQA)
conformances (Violation of
both Product requirement &
Documentation requirements)
3 NCMR location identified for Palani 01.07.2013 01.07.2013 Closed
keeping all NC material (IQA)
identified at incoming stage for
electronics and mechanical
parts

Ongoing (Within Target Date) Closed Open (Beyond Target Date) 7

 Preventive Action :
7D (Control Methods, Strengthen Detection, & Horizontal Deployment)

Updated Documents attachments

S/n Document Name Doc No Updated ver Attachments

1 NCMR procedure QPI-QC-025 12

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