Professional Documents
Culture Documents
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Learning objectives
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01: Coaching and its
organizational benefits
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What is coaching?
• Coaching is
– Direct, time-appropriate interaction with a
team that is intended to shape team processes
to produce good performance (Wageman,
2001).
– Coachee-driven
• It helps employees perform more
effectively in team-based assignments
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Two Types of Coaching
Motivational Coaching
– Coaching teams to form and set goals;
communicating in a motivating manner, and
encouraging commitment to their project.
Consultative Coaching
– Coaching teams to develop more effective
ways of performing their work together and
giving feedback on their performance.
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What coaching does
• Improves performance
• Aligns expectations between team lead and direct
reports
• Increases individual motivation
• Identifies possible deterrents to staff
performance
• Strengthens commitment to continual learning
and improvement
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The role of the coach
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The coach as a role model
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Coaches provide feedback
that is…
• Timely
• Respectful
• Specific
• Geared towards improvement
• Dialogic (two-way)
• Considerate
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The coach as a motivator
1. Problem Identification
2. Solution Generation
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Problem Identification
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Solution Generation
• Explore options by focusing on the interests
behind stated positions.
– Explore the ‘whys’ behind staffs’ claims.
– Help staff see commonalities among their goals,
values and principles
– Use commonalities to generate multiple
alternatives
– Use brainstorming
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Action plan and follow-up
• Ensure that all team members support the
agreed upon plan
– Verify understanding of, and commitment to,
specific actions.
– Identify a short term goal that they need to
achieve.
• Establish a mechanism for follow-up
– Usually an e-mail verifying that the goal has
been reached.
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Reflection: Effective Coaches
Think about coaches that you have observed or
have worked with in your career.
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02: Coaching competencies
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Coaching Competencies
Performance improvement
Communication
Setting performance goals
Communicating instructions Rewarding improvement
Providing feedback Dealing with Failure
Listening for Understanding Assessing strengths &
weaknesses
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Reflection: Coaching Self-Assessment
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Reflection: Coaching Self-Assessment
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03: Coaching in a team
environment
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Implementing coaching in a team
environment
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Developing a coaching plan
Do…
• Actively monitor and assess team performance
• Establish performance goals and expectations
• Acknowledge desired teamwork behaviors and
skills through feedback
• Coach by example—be a good mentor
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Coaching tips
Do not…
• Coach from a distance
• Coach only to problem solve
• Lecture instead of coach
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Session evaluation
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