Professional Documents
Culture Documents
2. Why Switch?
3. Switch Process
3.1 STEP 1
3.2 STEP 2
3.3 STEP 3
v
4. Trouble Shooting
3.1 General Info
3.2 Google Play
3.3 Printer
3.4 Old Application Still
Ringing
3.5 Orders Processing Issues
3.6 Glitches in Rapp
3.7 Other Issues
• Click on unpair
• Click on “OPEN”
• Click “INSTALL”
❖ Device ID/ Serial Number is reflected at the bottom right of the login page / it is the primary
identifier for authentication
❖ Account credentials:
(Swedish example, change the “se” to your country code)
dh.rps.se@gmail.com
foodora123
❖ If no mobilock:
1. Go to “settings”
2. Go to “accounts”
3. Remove foodora email account
4. Add new account: dh.rps.fi@gmail.com
❖ Solution 1
1. Go into previous Restaurant Application. Select Menu and Refresh
2. Check that side-drawer does not have Orders Processing tab
3. If yes, go to restaurant.foodora.xx/admin.
4. Look for vendor and ensure all users have OP removed from role
❖ Solution 2
1. Clear data for old restaurant platform in settings outside mobilock
❖ Solution 3
1. Delete the old app -> only if rapp is successfully online and receiving orders
1. Check that the Delivery Platform and the Checkbox `RPS` is set for the Vendor in the Backend
2. Verify that the affected Vendor has different ID's in the Backoffice (`external Id` and `id` must be different!)
3. If the ID's are the same or one of the ID is `pending` notify it in the channel with the hint that the order is
stuck in 49. If you have the possibility share the Device SN as well.
4. If the ID's are different check that a `Private UUID` is set for this device
5. If everything is correct please notify in the slack channel that the order is stuck.
❖ Brightness issue
1. Adjust in Mobilock settings