Professional Documents
Culture Documents
Peter Drucker
Learning Objectives
• Describe how health leaders measure and capture
information (called metrics) of efficiency,
effectiveness, performance, efficacy and quality in
health organizations.
• Explain the importance of measurement and
developing criteria for efficiency, effectiveness,
performance, efficacy and quality in health
organizations.
• Demonstrate applicable models and tools that
represent constructs of efficiency, effectiveness,
performance and quality in health organizations.
Learning Objectives
• Compare and contrast two or more models of health
leader assessment and evaluation and analyze the
process of capturing metrics for this assessment and
evaluation within a health organization.
• Compile and categorize health leader
measures/metrics for assessment and evaluation for
effectiveness, efficiency, performance, efficacy and
quality; compile and categorize measures/metrics for
assessment and evaluation of the health organization
and relate the two categorized lists.
Learning Objectives
• Appraise, evaluate and justify the use of
performance and quality measures/metrics for a
specific type of health organization (hospital, group
practice, rehabilitation center, etc…).
Measuring the Outcomes of Leadership Initiatives
• Optimization
– Optimization is defined as achieving perfect efficiency
goals
• 100% efficiency
• Health Effectiveness
– Effectiveness differs from the concept of efficiency insofar
that it may be a qualitative variable and not always a
quantitative variable.
– Effectiveness = the degree of (qualitative + quantitative
factors) (interpreted by stakeholders).
Measuring the Outcomes of Leadership Initiatives
• Health Performance
– Performance = (Effectiveness criteria + Efficiency
ratios).
• Health Efficacy
– Efficacy, as related to health and healthcare, is defined as
the resources of the care process (continuum of care related
to prevention, promotion, diagnosis, treatment,
rehabilitation and palliative care) that are attributed to
realizing a desired or improved outcome for the patient and
their family within an environment of respect and dignity.
Coppola, M.N. (2009) Quantitative Analysis Coursepac, (in progress textbook)Texas Tech University Health Sciences Center, Lubbock, Texas 79430
Measuring the Outcomes of Leadership Initiatives
• Health Quality
– QUALITY = Performance + Stakeholder Factors &
Expectations + Professional Standards of Care
Coppola, M.N. (2009) Quantitative Analysis Coursepac, (in progress textbook)Texas Tech University Health Sciences Center, Lubbock, Texas 79430
Chapter 11: Measuring the Outcomes of Leadership Initiatives
Completion of Chapter 11