DIPP BUSINESS REFORM ACTION PLAN-2017

MSEDCL

09.05.2018
 280. Complied

280. Ensure that Discoms uses automated tools to monitor outages in all
Industrial areas of State.

MSEDCL Compliance :

MSEDCL is implementing, SCADA /DMS under RAPDRP in 8 towns.

The system is operational in Amaravati, Solapur, Malegaon, Kolhapur and Sangali Cities.
 In other Three Cities ( Greater Mumbai , Pune and Nashik ) the work is in final stage. It will
be completed by Oct 2017.
 The monitoring of power supply and outages is done by MSEDCL using Automated Meter
Reading (AMR) and data sent by Meter Data Acquisition (MDAS)
MSEDCL is using “Mobile App” effectively . Consumer gets automated SMS for the estimated
outage period ; Consumer gets SMS for the estimated service restoration period.
Concerned MSEDCL staff also gets SMS

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 281.Complied

281. Ensure that Discoms uses automated tools to monitor outages in all
Industrial areas of State.
MSEDCL Compliance :

MSEDCL is implementing, SCADA /DSM under RAPDRP in 8 towns.

 The system is operational in Amaravati, Solapur, Malegaon, Kolhapur and Sangali Cities.

 In other Three Cities (Greater Mumbai, Pune and Nashik) the work is in final stage. It will be
completed by Oct 2017.

 The monitoring of power supply and outages is done by MSEDCL using Automated Meter
Reading (AMR) and data sent by Meter Data Acquisition (MDAS)

 MSEDCL is using "Mobile App" effectively. Consumer gets automated SMS for the estimated
outage period; Consumer gets SMS for the estimated service restoration period.

 Concerned MSEDCL staff also gets SMS.

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 282 Complied.

282. Ensure that the regulator publishes data quarterly regarding total duration
and frequency of outages online in public domain

MSEDCL Compliance :

Zone wise and Circle wise Reliability Indices (SAIFI/SAIDI/CAIDI) are being regularly
uploaded on MSEDCL official website and available in public domain.

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 283. Complied

283. Ensure that total outage cap is fixed by regulator for a quarter/year and the
Discoms compensates customers for outages that go over the fixed cap
automatically

MSEDCL Difficulty:

MSEDCL has implemented MERC (SoP) Regulations 2014 to compensate consumers for
outages that go over the cap fixed by MERC. As per the regulations, consumers need to seek
compensation. Once the consumers seek compensation, process of awarding compensation will
be automated.

Commercial Circular No 224

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 284. Complied

284. Ensure that information on effective tariffs are available online, and
that customers are notified of a change in tariff ahead of the billing cycle

MSEDCL Compliance :

MERC Tariff order is made available on MSEDCL website at www.mahadiscom.in

(Home Page) Consumer Services / More/Tariff Details

 (Latest MERC order 48 of 2016 dated 03.11.2016 w.e.f. 01.11.2016). Notifications

about the change in tariff are published widely in news papers.

Tariff Details

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 285. Complied

285. Reduce the number of documents required for obtaining the

electricity connection to only two, namely proof of ownership/occupancy and
authorization document (in case of firm/company).

MSEDCL Compliance :

MSEDCL is already accepting only two documents as mentioned. Commercial

Circular No. 245 is available on official websites of MSEDCL under the head of
CONSUMER SERVICES :- Commercial Circular (Index) MSEDCL.

Commercial Circular No. 245

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 286. Complied

286. Allow third party inspection of internal installations and ensure that
majority of users use it.

MSEDCL Compliance :

Third parties (Electrical Licensed contractors) are doing inspection of internal

installations. The Circular to such effect is already put up on MSEDCL web site.
(Circular No 19478 dated 20.06.2016).

Circular No 19478 Date 20.06.2016

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 287. Complied

287. Ensure that users are provided a fixed cost estimate based on the load
(KVA/KW) required for obtaining electricity connection in all industrial areas of
State.

MSEDCL Compliance :

MSEDCL is recovering cost from new consumers based on ‘fixed cost estimate’ only.
Circular for estimate cost to be recovered from new consumers based on schedule of
charges (CE/Dist-III/SOC/24500 Dt 30.08.2012) is issued and is available on website.

Circular No 24500 Date 30.08.2012

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 288. Complied

288. Implement a system that allows submission of online application, online

payment and tracking of status without the need for a physical touch point for
document submission for new electricity connection and mandate that all
applications are submitted online

MSEDCL Compliance :

MSEDCL is providing facility of online application and online payment to the

consumers. Consumer can also view the status of his application online. MSEDCL has
also issued Commercial Circular No 245 Dated 05.08.2015 regarding this issue.

Commercial Circular No 245

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 289. Complied

289. Stipulate that charged electrical connections (up to 150 KVA) is provided
within Seven days (where no ‘Right of Way’ (RoW) is required) and in Fifteen
days where RoW is required from concerned agencies

MSEDCL Compliance :
MSEDCL has issued guidelines regarding Standard of Performance (SoP) vide
Commercial Circular No 286 dated 27/04/2017 to provide power supply within seven
days.
Commercial Circular No 297

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 292. Complied

292. Allow third parties to easily verify the authenticity of electricity connections
and respective premise/entity/individual through online system in the public
domain

MSEDCL Compliance :
 For HT consumers, the details of electricity connections and respective premises is
available on our website.

HT consumer information

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 Compliance of Reform Agenda for Obtaining New Electricity connection
Completion
Reforms to be implemented
Reduce cost of getting new electricity connection (up ot 150
kW) to 25% of per capita income (i.e. INR 28000). The current
cost ( metering charges plus application fee) for getting
electricity connection of 140 KVA is as under:
 Tata Power Delhi: INR 43,400
 Tata Power, Mumbai : INR 36,075
 BEST : INR 60,075
Implement online approval system for obtaining RoW
permission in Mumbai
Electric connections (up to 150 KVA ) should be provided
within 7 days (where no ROW permission is required) and 15
days where there is requirement of RoW permission from
agencies
Reduce SAIDI < 30 minutes and SAFI < 1 i.e. Equivalent to an
outage of one hour per year
RoW Permission is to be granted within 3 working days
MSEDCL Remark
Timeline
The current cost ( Metering charges plus application fee only) for
getting electricity connection with no security deposit amount of
140KVA are as follows:
Circular no (24500) Service connection charges for new overhead connection for motive
Dec'17 Revision of schedule power above 107HP but up to 201HP or other loads above 80kw but
of charges upto 150kw is Rs 13000.Application processing fee is for HT supply
upo 33KV is Rs 1700.Total cost involves is Rs 14700. For
Underground cable is Rs 61,000 plus application processing charge Rs
100, Total charges is Rs 62,000
It is confirmed from the respective authority that online portal for
Dec’17 Pertains to MCGM
obtaining RoW permission has been implemented and is in order.
Electrical Connection is provided within 7 days where no RoW
Implemented permission is required and within 15 days where RoW permission is
Nov’17
(Circular no 297) required.
It is difficult to achieve the proposed SAIFI, SAIDI in view of the
existing conditions of distribution network system and requirement of
huge investment. Efforts shall be taken to reduce SAIFI/SAIDI in the
range of 10 to 20 % per year from the present value. This year SAIDI
Dec’18 In Progress
is improved from Dec 2016 was 171.63 minutes and Dec 2017 is
137.95 minutes and CAIDI also shown improvement from 94.15
minutes in Dec 2016 to 55.49 minutes on Dec 2017
It is confirmed from the authority that when applied for the RoW
permission they will generate demand note after site inspection and
Nov’17 Pertains to MCGM
after payment of the amount informed they will give the RoW
permission Immediately
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Compliance of Reform Agenda for Obtaining New Electricity connection

Completion
Reforms to be implemented MSEDCL Remark
Timeline
MSEDCL is accepting Security Deposit
in the form of Bank guarantee for that
consumer whose connection is more
than 1 lack.
“This is a consumer – (i) with a
consumption of electricity of not less
than one lac (1,00,000) kilo-watt-hours
Utilities to accept security deposit per month: and (ii) with no undisputed
Dec’18 In process
in the form of a bank guarantee sums payable to the distribution
licensee under section 56 of the Act
may, at the option of such consumer,
deposit security under this
Regulation11,by way of cash,
irrevocable letter of credit or
unconditional bank guarantee issued by
a scheduled commercial bank.”

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Action Taken for Obtaining New Electricity connection

Activities to be taken up Action taken by MSEDCL, Mumbai

A Update and promote the status of the implemented Relevant notifications, latest procedure order are regularly
reforms on the website of the department (relevant updated on our website under Ease of Doing Business Tab for
notification/ orders, minutes of meeting etc) all compliance for the reforms
regularly.

B Develop a media strategy for creating awareness To create awareness among users, messages have been posted
among the practitioners/users using the services through facebook account, Twitter, Whatsapp on electricity
through extensive communication. bills and on our website also.

C Conduct consultations with users to receive Regular feedback is taken from the consumers opting
feedback every week through focused group connection under ease of doing business category. Further
discussion or personal interviews on implemented meeting is being called to interact with the Licensed
reforms. Electrical Contractors.

D Conducting a comprehensive review of Departments’ website is regularly reviewed and all the old
department’s website (including all forms, web information is exchanged with the new one.
links etc.) to check if all the dated information has
been deleted or updated and each section is as per
latest reforms.

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 Parameter wise reforms

Procedure for getting electricity have reduced from 5 to 3 .

Time for obtaining electricity connection has reduced from 30 days to 15 days

Cost of obtaining a new electricity connection for overhead connection for

motive power above 107HP but up to 201HP or other loads above 80KW but up to
150kw is Rs 13000. Application fee is for HT Supply up to 33KV is Rs 1700. Total cost
involves is Rs 14700. For Underground cable is Rs 61,000 Plus application
processing charge Rs 100. Total charges is Rs 62,000 as per Schedule of charges

 SAIDI improved from 171.63 to 137.95 and CAIDI 94.15 minutes to 55.49
minutes

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REFORM IMPLIMENTED AFTER JUNE 2017

 Stipulate that charged electrical connections (up to

150 KVA) is provided within Seven days (where no 'Right
of Way' (RoW) is required) and in Fifteen days where
RoW is required from concerned agencies.

 Commercial circular no 297

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 PROCESS, TIME ,COST AFTER REFORM IMPLIMENTATION

As Commercial circular no 240

•Application online • Site • meter

for new electricity Inspection installation
connection and and cable
•With all charges sanctioning installation,
Procedure and uploading all
Procedure Procedure
1 documents. 2 the 3 External
•Time 1 Day connection connection
•Cost INR 14700 • Time 7 Days • Time 7 days
• Cost 0 INR • Cost 0 INR

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Getting Electricity Connection – EASE OF DOING BUISNESS

MSEDCL Compliance :
Only TWO documents , Occupancy and Identity proof required for connection.

 Simplified A1 Form.

 MSEDCL is providing facility of online application and online payment through

Mobile App. Consumer can view the status of his application online.

 Connection time reduced to 15 days.

 Mobile App Facility for

1. New Connection
2. Uploading of documents & Online demand Note generation

 All Physical touch points removed consumer gets SMS for various stages of
application as well as status of supply of electricity.

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 Getting Electricity Connection – EASE OF DOING BUISNESS

 Reliability Indices being improved with the help of Automated tools like SCADA,
Conversion of Overhead to underground ,Ring Main Network and Strengthening of
Existing Distribution Network

Reliability Indices for year 2016 Reliability Indices for year 2017
(Bhandup Zone) MSEDCL (Bhandup Zone) MSEDCL

SAIDI - 171.63 SAIDI - 137.95

SAIFI - 1.82 SAIFI - 2.49

CAIDI – 94.15 CAIDI – 55.49

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Snapshot of Online Application Connection for Getting Electricity

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Dedicated website link for Ease of Doing Business

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Promotion For Ease of Doing Business

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 Refund of Security Deposit– EASE OF DOING BUISNESS

 As per MERC Electricity Supply code

11.8 The Distribution Licensee may apply any security so deposited, towards
satisfaction of any amount which is due or owing from the consumer.
 11.9 Upon termination of supply, the Distribution Licensee shall, after recovery of
all amounts due, refund the remainder amount held by the Distribution Licensee to
the person who deposited the security, with intimation to the consumer, if different

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 Interest Paid on Security Deposit– EASE OF DOING BUISNESS

 As per MERC Electricity Supply code

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Comparison with leading economies Getting Electricity

Indicator UAE (GE rank 1 Korea (GE rank Taiwan (GE India
2) rank 3) (Mumbai)
Procedures 2 3 3 3
(numbers)
Time (days) 10 13 22 8
Cost (% of 25.2 37 38.90 10.78
income per
capita)
Reliability of 8 8 8 7
Supply
&Transparency
of tariff index
(0-8)

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