Content

Redemption I. Login
I. Login

Management II.
II.
Stocks
Aktivasi / Lupa Password

System I.
II.
Stock Transfer
Stock Adjustment
III. Stock Check
III. Redemption

RC Staff - Role I.
II.
Register Customer
Redeem with same Customer
IV. Settlement

2017.02
SEIN - MIS
Application Operation Unit (AOU)

Copyright ⓒ 2013 Samsung SDS AP. All rights reserved |

Confidential
 Promo Ramadhan Galaxy S9|S9+

Gimmick
JBL Under Armour Wireless Headset (value Rp 2jutaan)
Model
S9 dan S9+ (all SKU)
Periode
18 Mei - 30 Juni 2018
Brandshop
Hanya di EBS ORG dan TRD nationwide:
- SES
- SEP
- SSS
Things To Prepare
1. Checking List Store Ready/Not Ready RMS sampai berhasil Login
3. Training RMS
4. Cut off date RMS ready is 30th April

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System Requierment

System Requirement

PC or Laptop :
• Processor : Minimum Dual Core 1.6Ghz or Higher
• RAM : 2Gb or Higher
• OS : Win Vista or Higher
• Browser : Internet Explorer 11 or Higher, Chrome, Firefox, Opera lastest version.
• Additional : WebCam / Barcode Scanner
• Internet Connection

Mobile ( Handphone / tab ) :

• Android 5.0 or Higher
• IOS 7.0 or Higher
• Dual Core 1.6Ghz or Higher
• RAM 1Gb or Higher.
• Auto focus Rear Camera.
• Internet Connection.

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Standart Operational Procedure

SOP :

• Login

• Konfirmasi Stock Masuk

Redemption

• Search Customer, by Name, ID, Email

• Kumpulkan Evidence

End Of Promo

• Pada saat promo berakhir lakukan Transfer out ke pada pengirim

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Login

Go To
https://samsung-redemption.com/id/u/user/login
Masukkan alamat email
dan password yang di
daftarkan untuk RMS

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 Login – Lupa Password

Jika terdapat notifikasi

seperti ini. Gunakan
fitur lupa password

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Login – Lupa Password

Masukkan alamat email

yang daftarkan untuk RMS

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Login – Lupa Password

Klik disini untuk

mereset password

Email ini akan expired dalam waktu 1 x 24 jam.

Jika sudah expired maka lakukan proses lupa password
dengan klik link di halaman login RMS.

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Stock Transfer – Pending transfer in

Klik disini untuk menerima stock

masuk

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Stock Transfer – Pending transfer in

Transfer In: 5000 Voucher from PM

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Stock Transfer – Pending transfer in

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Stock Transfer – Transfer Out

User: WH, Disty & RC

Untuk melakukan pergerakan
barang. Dari WH to Vendor atau
Link: Inventory > Stock Transfer > Issue Transfer Out
sebaliknya, vendor to vendor
atau transfer antar promo.

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Stock Transfer

Transfer Out: 3000 Vouchers to Disty Test

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Stock Transfer – Transfer Out

Transfer Out: 3000 Vouchers to Disty Test

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Stock Transfer –Transfer Out

Transfer Out: 3000 Vouchers to Disty Test

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Stock Transfer – Transfer Out

Transfer Out: 3000 Vouchers to Disty Test

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Stock Transfer – Transfer Out

Transfer Out: 3000 Vouchers to Disty Test

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Stock Transfer – Transfer Out

Transfer Out: 3000 Vouchers to Disty Test

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Stock Adjustment

Quantity received in actual is 2500. Request Stock Adjustment for 500 from WH.

Penyesuaian stock dapat

dilakukan ketika terdapat
perbedaan antara system
dengan actual

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Stock Adjustment

Quantity received in actual is 2500. Request Stock Adjustment for 500 from WH.

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Stock Adjustment

Quantity received in actual is 2500. Request Stock Adjustment for 500 from WH.

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Stock Adjustment

Quantity received in actual is 2500. Request Stock Adjustment for 500 from WH.

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Stock Adjustment

Quantity received in actual is 2500. Request Stock Adjustment for 500 from WH.

Pada saat melakukan stock adjust,

harus disertakan dengan evidence
kuat. Karena ini akan menjadi
pertimbangan oleh PM pemilik promo
dan gimmick

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Stock Adjustment

Quantity received in actual is 2500. Request Stock Adjustment for 500 from WH.

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Stock Adjustment

Semua adjustment akan ter-record di menu

ini. Stock tidak akan berubah sebelum di
approve adjustment nya oleh PM/pemilik
gimmick tsb.

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Redemption

User: RC Admin / RC Staff

Description: Start Redemption of the gift/s

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Redemption

Search First in this field,

if there is not found the endcustomer data, Register the customer’s information

Sebelum menambahkan Customer, pastikan untuk

mengecek terlebih dahulu.
Cek berdasarkan Nama, No KTP atau Email.

Jika telah dipastikan customer belum

terdaftar, maka lakukan registrasi dengan
klik tombol ini.

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Redemption
For NEW customer, Register the customer’s information first.

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Redemption – Success

-Purchase date should be within the Promotion Period

-Serial number should never been used in redemption and should match with the Product
-Dealer should be Traditional type

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Redemption – Success

Unggah lampiran KTP

Unggah Foto Serial

Number / IMEI

Unggah Foto Bon /

Kwitansi Pembelian

Jika sudah klik disni

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Redemption – Success

Choose the Gift

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Redemption – Success

Ini adalah halaman

ringkasan, pastikan semua
data sudah benar

Jika sudah klik disni

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Redemption – Success

If no issue, Redemption is successful.

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Settlement

Proses Settlement

• Setelah promo berakhir lakukan transfer out seluruh sisa gimmick yang
berada di Redemption Center (toko) ke Pengirim.
• Pastikan aktual gimmick yang akan dikembalikan balance
dengan RMS.

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 Troubleshoot, Tips and Tricks

• Tidak bisa login (notif akun tidak aktif) = klik lupa password

• Notif tanggal dan tidak bisa lanjut redeem = ubah format bulan jadi bulan indo,
Aug>Agu, May>Mei, Dec>Des, Oct>Okt

• Upload lama (datafile terlalu besar) = kompres file via WA >

(PC)buka https://web.whatsapp.com kirim ke seseorang melalui HP yg
mengcapture lalu download file tsb via web.wa nya.
(HP)bedakan HP yg capture image dengan yg melakukan redemption, kirim file
ke Hp yg melakukan redemption.

• Buka RMS di HP tampilan nya kacau = klik opsi browser > centang "Request Desktop
Site"

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