Professional Documents
Culture Documents
Troubleshooting
© 2014 Juniper Networks, Inc. All rights reserved. | www.juniper.net | Worldwide Education Services
Objectives
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 2
Agenda: SRX Hardware Troubleshooting
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 3
The Juniper Architecture
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 4
SRX1400 and SRX3000 Series Hardware
SRX1400 and SRX3000 Series components overview
•Common form-factor module (CFM) cards
• I/O cards (IOCs)
• Network Processing I/O Cards (NP-IOCs)
• Services Processing Cards (SPCs)
• Network Processing Cards (NPCs)
•Non common form-factor module cards
• Routing Engine (RE)
• SRX Clustering Module (SCM) (SRX3000 series)
• Switch fabric board (SFB) (SRX3000 series)
• Backplane and System I/O card (SRX1400)
•Other components
• Power supplies
• Cooling system
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 5
SRX5000 Series Services Gateway Hardware
Card overview
•I/O cards (IOCs)
•Flex IOCs
•Services Processing Cards (SPCs)
•Switch Control Boards (SCBs)
•Routing Engine
Major redundant components
•SCBs
•Power supplies
•Cooling system
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 8
Junos Chassis Management Architecture
Junos Chassis
Management Architecture
chassisd Power control
•The chassisd process process I2c bus
• Runs on the Routing Engine
• Detects insertion/removal
of hardware components
• Monitors environmental Fan
sensors
parameters
Board Board Board
• Controls fan speed μkernel μkernel μkernel
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 10
Useful Commands
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 11
Troubleshooting Hardware Problems
Hardware problems
•Environmental/cooling issues
• Fan failures
• Temperature
• Power supply failures
•Hardware component is offline
• Board goes offline
• New board refuses come online
•Hardware online, but reports errors
• Routing engine running from secondary media
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 13
Troubleshooting Temperature Issues
Temperature issues
•Fan failures
• Fan rotation speed is monitored by chassisd; a fan failure will
trigger an alarm - use show chassis alarms command
• The solution is a straight fan tray replacement - follow HW guide
•Check fan speed temperature thresholds using show
chassis temperature-thresholds command
•If fans are ok, but temperature is still high
• Check the airflow and that there is sufficient clearance space
around the intake and exhaust points
• Check and if needed clean or replace air filters
• Finally, if you get high temperatures in daytime, make sure the air
conditioning system is sufficient
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 14
Troubleshooting Power Supplies
Power supplies
• chassisd process monitors power supply output
• If the output voltage drops an alarm is triggered - use show
chassis alarms command and in addition a SNMP trap is
sent and a message is logged in both the messages and the
chassisd logs
• Check the power supply status and to confirm the problem—use
the show chassis environment command
•Consult the hardware troubleshooting guide
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 16
Agenda: SRX Hardware Troubleshooting
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 18
Hardware Redundancy
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 19
SRX5000 Series Chassis Cluster (1 of 2)
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 21
SRX5000 Series Chassis Cluster (2 of 2)
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 22
Agenda: SRX Hardware Troubleshooting
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 23
Case Study: Network “Slow-Down” (1 of 3)
DATA CENTER
Servers
SRX Series
Gateway
Internet Network
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 24
Case Study: Network “Slow-Down” (2 of 3)
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 25
Case Study: Network “Slow-Down” (3 of 3)
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 28
Review Questions
© 2014 Juniper Networks, Inc. All rights reserved. Worldwide Education Services www.juniper.net | 29
Worldwide Education Services