Professional Documents
Culture Documents
MANAGEMENT
1
agenda
2
knowledge management — emerging
perspectives
What is knowledge management and why is it so
important to each and every one of us ?
3
what is knowledge ?
• “The wise see Knowledge & action as one” – The Bhagavad Gita
4
classic data to knowledge hierarchy
Contextual, tacit
Knowledge
Explicit
Information
Raw, Easily transferable
Data
5
forms of knowledge
Explicit Knowledge / Enterprise Knowledge
- Formal and systemtic
- Easily communicated and shared
- Recordable, articulatable, transmittable
- E.g.: product Specification, Computer Programme, Process
sheets etc.
6
understand why you consider KM
This is one of the few questions in KM which only has one valid
answer. If you’re not doing KM to improve your business activity in
some way, then stop, take a couple of steps back, and start thinking
again.
8
so what is knowledge management
Contd…
9
so what is knowledge management
Contd…
10
so what is knowledge management
• It's NOT about creating an encyclopedia that captures everything that anybody ever knew.
Rather, its about keeping track of those who know the recipe, and nurturing the culture
and the technology that will keep them talking. The possibilities for increased functionality
are exponential
11
working definition
12
knowledge management arrives
14
> The efficiency of a firm depends on how
fast it bridges the gap between what it
knows and what it needs to know
Knowledge Gap
g e
Change
a n
C h
o f
a te
R n i ng
ar
o f Le
Rate
Time
15
two thrusts of KM
KM
16
the challenges of knowledge management
BUT
17
knowledge management initiatives
30
Knowledge Management
Training
25
Create Knowledge Management
Strategy
20 Benchmark/Audit current
situation
Develop/Measure intangible
15 assets
Promote informal Knowledge
Management Networks
10
Establish formal Knowledge
Management Networks
5 Incentive and reward program
for knowledge sharing and use
18
barriers to implementing knowledge managemen
3.3
Willingness to share knowledge but
3.1 too little time for individuals to do so
19
crucial concepts for knowledge
management
Information = Knowledge
• Information is digitisable
20
knowledge-information cycle
Information Use
21
critical concepts for knowledge management
what is to manage?
• Organisational information
• Organisational knowledge
• Individual knowledge
22
knowledge management at Orange Business
Services
23
Orange Business Services KM objectives
24
Orange Business Services KM strategy
Knowledge Management has deployed cost-effective KM technologies
that bring business benefits by collectively sharing knowledge and
collaborating freely.
KM has deployed low-cost, high-return on investment web services
such as the KM Forums, and KM Wikis. Together with the KM
repository, Content DB - a full document management system with
advanced functionality
25
Orange welcomes knowledge management
26
km applications
Main KM Applications:
- KM Wikis
- KM Forums
KM Search - SES
Content DB
27
knowledge management team
The KM team is comprised of a small unit of professionals dedicated to
supporting and developing the KM community at Orange Business Services.
Head of KM - Darren Phillips KM Consultant - James Levey KM Portfolio Engineer - Ben Stanley
New member
Ryan Musselwhite
29
the KM journey - the fivefold way
30
Q&A
31
32