Report by:

Jeremias M. Zarate
Introduction & Historical background
of ombudsman.
 The word Ombudsman is Swedish
and loosely translated means
grievance person. It was first used in
its modern sense in 1809 when the
swedish parliament established the
office of justice ombudsman, who
was to look after citizen’s interests in
their dealings with government.
 The Ombudsman of the Philippines,
also known as Tanodbayan ng
Pilipinas (using Filipino loan words),
is an ombudsman responsible for
investigating and
prosecuting Philippine government
officials accused of crimes,
especially graft and corruption.
Vision, Mission & legal
mandates.
 The Mission- As protectors of the
people, we shall endeavor, in
cooperation with all sectors of the
Filipino society, to promote integrity and
efficiency and high ethical standards in
public service through proactive
approaches in graft prevention and
public assistance, prompt investigation
of complaints and aggressive
prosecution of cases filed against erring
public officials and employees.
 Vision- A truly independent office run
by God-fearing men and women with
the highest degree of competence,
honesty and integrity and effectively
serving as watchdog, mobilizer,
official critic and dispenser of justice
for the people it is constitutionally
mandated to protect.
 Mandates- THE OMBUDSMAN AND HIS
DEPUTIES, as protectors of the people
shall act promptly on complaints filed in
any form or manner against officers or
employees of the Government, or of any
subdivision, agency or instrumentality
thereof, including government-owned or
controlled corporations, and enforce
their administrative, civil and criminal
liability in every case where the
evidence warrants in order to promote
efficient service by the Government to
the people (Section 13, R.A. No. 6770;
see also Section 12 Article XI of the
1987 Constitution).
Issues & concern
 Career Management
 Work relationships
 Research concerns
 Policies & Requirements
 Illnes, Disability
 Sexual Harassment, discrimination
 Other concerns
Challenge, problems faced with?
 In previous annual reports we have
discussed some of the challeges faced
by the office in dealing with complaints.
The way that complaints are managed is
no less important than the outcome of
investigations. This chapter deals with
some of the challeges that arose in the
year, relating to the complexity of
investigation, work practice changes,
and making the ombudsman’s office
better know to the community.
Summary & Synthesis
 SUMMARY- In general, an
ombudsman is a state official
appointed to provide a check on
government activity in the interests
of the citizen, and to oversee the
investigation of complaints of
improper government activity againts
the citizen.
 Synthesis- Based on the concluding
statements of the outgoing chair of
APPAN representing the mongolian
parliament, which were drawn from
the insights of the 12 countries that
paticipated in the workshop, the
following areas of concerns were
raised as the primary focus of APPAN
as it moves on to fulfill its role.
Recommendations
 The new IPs state recommendations
can be made whenever the
Ombudsman finds maladministration.
Recommendations addressed to the
institutions are simultaneously
published on the Ombudsman’s
website.

Suggestions and further remarks.
 The new IPs replace the concept of
‘further remarks’ with the clearer and
more useful concept of ‘suggestions for
improvement’, which seek to ensure
systemic improvement in the EU
administration. Like further remarks, the
suggestions for improvement are not
premised on a finding of
maladministration and do not imply
censure of the institution to which they
are addressed.