Chapter 11

Chapter 11
TEAMWORK,
MOTIVATION,
AND LEADERSHIP
Copyright ©2011 by Pearson Education, Inc.

Professionalism: Skills for Workplace Success, 2/e
publishing as Pearson [imprint]
Lydia E. Anderson • Sandra B. Bolt
“The price of
greatness is
responsibility.”
Sir Winston Churchill
2 Inc.
Copyright ©2011 by Pearson Education,
OBJECTIVES
• Define a team and its function
• Identify the characteristics of team players
• Describe the elements of successful
presentations and meetings
• Describe what motivates team players
• Identify the characteristics of effective
leadership
• Identify leadership styles
• Describe ways to develop leadership skills
3 Inc.
TEAMS AND PERFORMANCE
• Group—one leader with two or more
people who share a common goal
• Teams—two or more people, all lead
and share a common goal
– In a team setting, every member has a
sense of ownership and responsibility
4 Inc.
Types of Teams
• Formal teams: developed within the
formal organizational structure
– Functional (e.g., within a department)
– Cross-functional (e.g., from different
departments)
• Informal teams: individuals who get
together outside the formal structure
to accomplish a goal
5 Inc.
Stages of Team Development
FORMING
ADJOURNING STORMING
PERFORMING NORMING
6 Inc.
Stages of Team Development
• Forming stage: getting to know and form
initial opinions about team members
• Storming stage: some team members
begin to have conflict with each other
• Norming stage: team members accept
each other and overcome the conflict
• Performing stage: team works on task
• Adjourning stage: team completes task
and brings closure to the project
7 Inc.
CHARACTERISTICS OF A TEAM
MEMBER
• Know team goals and objectives
• Every activity should contribute to
team goals and objectives
• Team member characteristics:
– Trustworthy
– Performer
– Efficient
– Communicator
8 Inc.
MEMBER
• Synergy: the extra excitement that
occurs when people are truly working
together as a team
• Brainstorming: a problem-solving
method that involves identifying
alternatives that allow members to
freely add ideas while other members
withhold comments on the alternatives
9 Inc.
CHARACTERISTICS OF A GOOD
TEAM MEMBER - Teams & Conflict
• Do not make assumptions
• If you disagree with the team, voice your
opinion and state why
• If the team decides to go in a direction
other than what you wanted, respect
and support the team’s decision
10 Inc.
MEMBER - The Problem Member
• Trust as a foundation
• Do not dump work on others
• Work around a lazy team member
• Team will eventually dismiss a poor
performer
• Address performance issues in a
respectful and diplomatic manner
11 Inc.
MEETINGS
• A meeting is a common form of team
interaction and workplace
communication
• Types of meetings:
– Informational
– Discussion driven
– Decisional
– Combination
• Formal or informal
12 Inc.
MEETINGS
• Meeting agenda: an outline of major topics
and activities that are scheduled to be
addressed during a meeting
– Normally distributed to all attendees prior to the
meeting
– Read agenda prior to meeting
– Notify person in charge of meeting if you would
like item placed on agenda
– If you are presenting, plan ahead and prepare
handouts for each attendee if necessary
13 Inc.
MEETINGS
• Face-to-face meetings
– Most common
– Arrive early
– Do not sit at head of table unless invited
• Meeting Chair: individual in charge of
meeting
• Roberts Rules of Order: a guide to
running meetings (also called Parliamentary
Procedure)
14 Inc.
TEAM PRESENATIONS
• Steps to successful team presentations:
– Agree on the presentation goal
– Create a presentation outline
– Discuss and agree upon verbal, visual, and support
content
• Each member needs to take responsibility and
be accountable to each other
• Each member must communicate, share
duties, and behave in a respectful and
professional manner
15 Inc.
TEAM PRESENATIONS
• Steps to successful team presentations:
– Agree on the presentation goal
– Create a presentation outline
– Discuss and agree upon verbal, visual, and support
content
• Each member needs to take responsibility and
be accountable to each other
• Each member must communicate, share
duties, and behave in a respectful and
professional manner
16 Inc.
MOTIVATION
• Motivation: an internal drive that
causes people to behave in a certain
way to meet a need
• Team members must be motivated to
achieve success
• Motivation comes from within
17 Inc.
MOTIVATION
Maslow in the Workplace
Self-actualization—Expand Skills
Esteem—Recognition/Respect
Social—Informal Groups
Safety—Job Security/Environment
Physiological—Basic Wages
18 Inc.
TALK IT OUT
Where is the majority of the
class currently on Maslow’s
hierarchy?
19 Inc.
LEADERSHIP
• Leadership: the process of one
person guiding (influencing) one or
more individuals toward a specific goal
• We are all leaders
• Leaders are not just managers and
supervisors
• Not all bosses are leaders
20 Inc.
LEADERSHIP
• Primary leadership styles:
– Autocratic leaders: authoritarian, they
make decisions on their own without
input from others
– Democratic leaders: make decisions
based upon input from others
– Laissez-faire leaders: allow team
members to make their own decisions
without input from the leader
21 Inc.
LEADERSHIP
• Guide and motivate others by
relationships
• Relationships are built on:
– Trust
– Professionalism
– Mutual respect
• Leaders help others succeed
22 Inc.
TALK IT OUT
What leadership style is most
appropriate:
• For a football team?
• For a gaming designer?
• For rearranging office space?
Explain your answers

23 Inc.
TALK IT OUT
What leadership style is most
appropriate:
• For a football team?
• For a gaming designer?
• For rearranging office space?
Explain your answers

24 Inc.
BECOMING A LEADER
• Begin acting like a leader today
• Continuously develop leadership skills
• Observe others, and learn from their
successes and failures
• Display leadership characteristics:
– Excellent communication skills
– Ability to work with and earn the trust of others
– Consistently ethical
– Have focus and vision
25 Inc.

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