Types of Communication

Objective 1.02
Types of
Communications
Verbal
Non-Verbal
Verbal Nonverbal
Communication Communication
 Bodily actions
 The words we
and vocal
use
qualities that
typically
accompany a
verbal message

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 Listening
 Speaking
 Reading
 Writing

Verbal Communication
 Nodding when you agree with the speaker
is a sign of active listening

Listening
 When talking either in person or on the
phone it is important that you speak
clearly

Speaking
 When writing be effective by giving detail
◦ There will be a sales team meeting tomorrow
at 9:00 am

 Be grammatically correct
◦ This manual explains how to do it.

Writing
 CHARACTERSTICS
OF
EFFECTIVE VERBAL COMMUNICATION

 Consider the objective

 Be sincere

 Use simple language, familiar words

 Be brief and precise

 assume nothing

 Use polite words and tone

 Say something interesting and pleasing

 Has the most effect on the understanding
of a spoken message

NON VERBAL COMUNICATION

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 Gestures
 Posture
 Facial Expressions

Non-Verbal Communication
 ♦ only 7% of a message’s effect is carried
by words ; listeners receive the other
93% through non -verbal means -
Communication researcher Mehrabian

 ♦Over 65 percent of the social meaning of

the messages we send to others are
communicated non-verbally.

IMPORTANCE OF NON-VERBAL
COMMUNICATION
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 Forms of non verbal
communication

Facial Body Eye

Gestures voice Touch
expression movement contact
Regulate Interaction
Facial expressions or gestures that
are used to control or regulate the
flow of a conversation

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Express Emotion or Affect
 Facial expressions
and gestures that
augment the verbal
expression of feelings

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Nonverbal Signals
Vary from culture to culture

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What does this symbol mean to
you?
 In the United States it is
a symbol for good job
 In Germany the number
one
 In Japan the number five
 In Ghana an insult
 In Malaysia the thumb is
used to point rather than
a finger
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Improving Nonverbal
Communication Skills

•When sending messages

• Be conscious of nonverbal behavior
• Be purposeful in use of nonverbals
• Make sure nonverbals are not distracting
• Match verbal and nonverbal communication
• Adapt to the situation

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Improving Nonverbal
Communication Skills

•When receiving messages

• Don’t automatically assume
• Consider gender, culture and individual
differences
• Pay attention to all aspects of nonverbal
communication
• Use perception checking

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