Trimax IT Infrastructure

& Services Limited

Company Presentation
Contents

2
About Trimax

 Started in the year 1995

 Headquartered in Mumbai
 70+ million dollar turnover with 20 offices across 7 countries
 1700+ employees ( CCNA – 400, CCI - 3, MCSE – 300, ITIL
Certified – 10) across India servicing more than 350 Customers
across more than 100 locations
 Backed by Banyan Tree Fund - anchor by FMO (Netherland) &
DEG Germany Private Equity
 Commenced operation by complete set of offerings as System
integration, Managed services and Data center
 Offers end-to-end solutions to meet IT needs of customers

3
Achievements & Recognitions
Achievements
 Running Managed Network Services
and Managed SaaS with BSNL in
Partnership with Cisco and Microsoft
 Partner of British Telecom for
Managing their Domestic Links in
India
 Setting Up, Operating and Supporting
Data Centre and DR Site for
Maharashtra State Road Transport
Corporation Ltd
 Setting Up, Operating and Supporting
1 Lakh Sq Ft of Data Centre at
Bangalore
Recognitions
 Accredited with the prestigious
ISO 9001:2000 quality
certification
 Security operations center
certified on ISO 27001
 Empanelled System Integrator for
Bharat Sanchar Nigam Ltd
 Recognized by international call
centers & BPO, as their trusted IT
vendor for products & services
 Leading integrator to provide
WAN solution over BSNL MPLS-
VPN network
4
Anywhere Anytime Presence

 USA
 Dubai
 India
 China
 Bangkok
 Singapore

 Ahmedabad
 Bengaluru
 Chandigarh
 Chennai
 Coimbatore
 Delhi
 Gurgaon
 Hyderabad
 Jaipur
 Kolkata ITI-Trimax Datacenter, Bangalore
 Mumbai
 Pune
5
Trimax Service Pillars

Managed Services

Network Services Datacenter

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6
Contents

7
Trimax Service Offerings
01
System
Integration

Domain
Training Data Center
05 Services 02
Trimax
Service
Offering
s

Managed
Managed IT
Network
Services
Services
04 03

8
 System Integration – Complexity
Simplified

Sectors Service offerings

Government and Public Sector
 Turnkey Computerization
 ERP Implementation
Manufacturing  Data Centre Infrastructure Building
Management
Banking and Finance
 Wide Area Networking
 Facility Management Services
Defence  Training, Quality & Improvement
Process
Telecom  Third- party Application Deployment
 Portal Designing, Deployment and
Call Center and BPO Maintenance
 Supply Installation & Maintenance of
Media and Education IT Products

9
System Integration – Complexity
Simplified

Delivery Approach
 Authorized reseller for world’s renowned IT products companies.
 Product offering includes desktops, server, printers, scanners, UTM &
firewall appliances, structured cabling systems etc.
 Specialized team for deployment of Microsoft products
 Expertise in deployment of Linux, Novell and SCO Unix.
 Turnkey solutions on any hardware & software platform
 Own team for remote Network, Desktop & Server Management.
 State of art software tools to monitor the deliverables such as delivery,
implementation & post sale support.
 Accept challenges of Build, Own and Run concepts of IT infrastructure
solutions & services.

10
System Integration –
Simplified
Partnership to provide you with best-in-class services
Managed Network Services
Trimax runs Managed Network
Services on BSNL Infrastructure
Link & Router Monitoring
Customer Interface
Co-ordination with BSNL for issue
resolution
Empanelled System Integrator of BSNL
Role of Trimax
Only Partner for Delivering Managed
Network Services
Adding more than 250 Link Management /
Month
Only Partner for Managed Messaging
Services
Complexity
Managed SaaS Services
BSNL has launched Managed SaaS
Services in partnership with Microsoft
Hosted Messaging Service Live
Trimax is the Managed Service Provider
and Customer Interface
Co-ordination with BSNL for issue
resolution
Role of Trimax
Only Partner for Delivering Managed SaaS
Services
Generation of Leads, Customer
Presentation, Quotation and Closure
Single Point of Contact for Implementation
of Service and Support to Customer
11
BOOT – Integrated delivery with focus on
quality and change management

Trimax’s approach to solution delivery is based on the ITIL service management

framework with strong project management and quality assurance

Ongoing Project Management

Service Quality Assurance

Ongoing Change Management

12
Solution Components – Trimax has
proven end-to-end solution capability

Hardware Software Services

Electronic Ticketing In-house Development Information system strategy
ETIM application solution
(ETIM)  Prints ticket with various rules and
24X7 Helpdesk
 22500 Units Pass Training (Ops, Sys Admin)
exceptions around concessions
Reading devices and special cases Infrastructure Services
Computing  Loads data and information  Disaster Recovery
 Desktop, Printers,
around trips, booked tickets  End-to-end IT Facilities
UPS, Servers  Generates key reports like Management Services
Data Center inspection, stage etc  Security & Network integration,
 Planned, Designed
Online Reservation System (ORS) monitoring & maintenance
and Built
RFID Pass Authorization S/W  Identity and access management
Networking
Language Transliteration S/W Application Services
 Routers, Switches,
Internet connectivity (English to Marathi)  Data migration and digitization

(with cabling) Network Monitoring Tool  Application Integration

Storage Payment Gateway Integration  Firewall Configuration
 Storage Area Network Business Support System  Security Patches/ Updates
(SAN), Tapes and  OS installations
Off-the-shelf Products
peripherals OS, Security ware, other std s/w
 Service Level Agreement (SLA)
management
products

BACK
13
Datacenter approach – From evolution
to innovation

Trimax’s offers end-to-end Datacenter creation, management ,training and innovation services
to enable it’s customers to focus on their core competency of value creation.
PLAN
Identification of
business benefits
INNOVATE 1 Consult
Commercialization of new 2 Design
ideas BUILD
Plan
1 Breakthrough uses of
Implementation of
technology
plans
2 Process improvements Innov
Build 1 Procure
ate
2 Integrate
3 Deploy

SUPPORT
TRAIN, AUDIT & CERTIFY
Train Suppo Break fix and
monitoring
Training & certifications rt
1 Maintain
1 Facility certification Manag
e 2 Monitor
2 People certification
MANAGE
3 Process Training
4 Datacenter Audit Full lifecycle support of
infrastructure systems
1 Service Delivery
14
2 Service support
Datacenter lifecycle – A holistic
approach

Key steps undertaken to build, manage, train and innovate for both captive and third-party
datacenters are:

Plan Build Support

Consult Design Procure Integrate Deploy Maintain Monitor

Mapping Datacenter Best in breed Integration Test and Need based Consistent
business Design, IT/Infrastru of all sub commission support and monitoring of
need to Review, cture systems periodic IT
datacenter Validation and equipments reporting for infrastructure
requirements Evaluation IT and system
on SLA basis

Manage Train, Audit and Certify Innovate

Service Service Technology Process
Certific-
Delivery Support Training Audit Breakthrough Improvement
ations

Assess Troubleshoot GapIT, Non IT Platforms Baseline Driving Baseline as is

network, network and IT and Best & Process / Analysis of Efficiency gain study for
computing, data center Practices Industry IT and Non through usag e driving
and storage environment Certifications IT Platforms of new improvements
resources technologies

15
 Datacenter – Well diversified services
suite

Data Center Services

Hosting services Managed services Value added services

Co-location DR &
Server Network Managed
Managed
mgmt mgmt security
storage
AV Application
Dedicated
streaming specific
hosting services
Basic server web hosting
Network Backup & Server Penetration
mgmt like blog,
device mgmt restore hardening testing Unified
Shared social n/w,
services communicati games
hosting Managed ons
Managed OS
storage Vulnerability Patch test &
device assessment application Managed SaaS (ERP,
Virtual CRM, Proj.
Managed DB video
private mgmt, star
Storage Managed surveillance
servers solutions
Managed office
Intrusion
firewall
Managed load detection Hosted call
balancing center Hosted
Email
DDoS Defense
RIM services

Launch Services Phase II services

BACK
16
Managed IT Services – Facility
Management –
Your back-end tasks remains our foremost responsibility
 Involves an effective combination of people, process and tools to
ensure that your IT infrastructure is in top operational condition
 Our FMS clients receive IT infrastructure services in a prompt and
organized manner to support uninterrupted business as usual
 We cater to the 365x24x7 service demands, both onsite and
remotely, and undertake complete responsibility of ensuring
availability and performance of your IT Infrastructure as per SLA.
 Our services are backed by over a decade’s domain experience in
providing products and services to clients across industry.

17
Managed IT Services – Facility
Management – Your back-end tasks remains our
foremost responsibility
Service Offerings
 IT Helpdesk Services
 Call management
 Asset and inventory management
 Client recovery services
 Vendor management
 Server / Systems Management
 Desktop Management
 Network (WAN & LAN) Management
 Database Management
 Back-up Management
 Application Support
 Data-Center Management
 Mail Management Services

18
Managed IT Services – Facility
Management –
Your back-end tasks remains our foremost responsibility
Our Key Strengths
 Our technical knowledge to offer direct support to large installation across
diverse platform comes from our long standing association with Global leaders
like Intel, Microsoft, HP, Cisco, Lucent, Novell, Oracle, SAP etc.
 We have committed and highly qualified professionals to support your IT
requirements in the remotest possible region of India
 State-of-the-art fully functional NOC/SOC delivering services remotely
 We have years of experience in managing complete IT infrastructure for large
and diverse client base from telecom, BFSI, Government and IT/ITES sectors

19
Managed IT Services – Facility
Management –Services are based on the leading practices in IT
service management
Reporting & MIS

250

300
200 37
250
79

200 150
6
150 11
183 7
8 100
100 146 120 170
6
3 6
50 78
50 95
22 7
0 54
38
Software(262) Desktop Hardware Coordination Email (25) 21
Configuration (131) (86) 0
(152)
EPS(207) Primus Chex(60) COE(44) GRS(28)
IB(102)
Total SR Total TT Total TT Total SR

Top 2 Sub Category Top 3 Sub Category

Top 3 Total Top 3 Total
Category Calls Call Process Calls Call Call Call
Top1 Calls Top2 Calls Top3 Top1 Top2 Top3
s s s s
183 Appl 113 Phone 32 Printer 11 170 Desktop 51 Appl 41 Phone 13
Software EPS
(165) Config (90) Config (49) config (11) (165) Config (69) config (39) Config (19)
Loose
120 29 Mouse 22 Monitor 14 Primus 95 Desktop 27 Appl. 16 Nwk 12
Hardware Connect
(98) (39) Issue (19) issue (7) IB (92) Conf (24) Config (15) cordnt (15)
ion
22 Appl 18 54 Appl. 22 Desktop 7 Loose
Email Archive Chex 4 (6)
(19) Config (17) (54) Config (18) Conf (17) cntn
4(2)
Coordination 78(52) Desktop Configuration 146 (183)
20
Managed IT Services –Facility
Management –
Services are based on the leading practices in IT service
SLA Management
management

Service Level Agreement

Service B
Service A Service C

IT Infrastructure

Operation Level Agreements Underpinning Contracts

Internal Organizations External Organizations

21
Managed IT Services –Facility
Management —
Services are based on the leading practices in IT service
Escalation Chart
management

Final Level Head Technology

Fourth Level DL Technology
Manager Manager Manager
Third Level Technology, Technology, CHN Technology, GGN
MUM & BLR & CHD

TL Technology, TL Technology, TL Technology,

MUM CHN GGN

Second Level
TL Technology, TL Technology,
CHD BGL

First Level TL Global Service Desk

First Contact Global Service Desk IPLC: 4000
22
Managed IT Services –Facility
Management – Continuous improvement and best
practices coupled by growth
Service Management

Business, Customer, Users

Service Service Level

Event/Incident Desk Management
Management

Problem Change
Management Management Availability
Management

Capacity
Release
Management
Management

Financial
Configuration Management
Management
IT Service
Continuity
Managemen

Service Transition Service Strategy

& Operation & Design 23
Managed IT Services –Facility
Management – Continuous improvement and best
practices coupled by growth
Well-defined Project Management and change control procedures

Collect Information on
Project Status
Project Initiating Phase

Conduct Assess & Analyze Report Project

Project Planning Phase Stakeholder Review Project Status & Status
Performance

Project Executive Phase Control Project Control Project Control Project

Scope Resources Schedule

Project Controlling Phase

Project Closing Phase

Control Project Major Control Project
Scope Changes Schedule

24
Managed IT Services –Facility
Management – Continuous improvement and best
practices coupled by growth
FMS Manpower Growth
Sparsh IGS Fis Reliance Adventity 159

135
160 122

140 115
96
120
74
100 65
58 52
80 46
40 32
35 26
60 23
14 19
11 18
40 0
20

0
Year 2006 Year 2007 Year 2008 Year 2009

25
Managed IT Services – Facility
Management – Continuous improvement and best
practices coupled by growth
Trimax FMS Advantage
 Entirely Managed by Trimax Engineers
 Qualified Technical staff
 In-house Technical training programs
 Training to support specific customer requirement
 10% Bench strength to support the services
 Highly experience Core Technical team at back office

26
Managed IT Services –Facility
Management – Continuous improvement and best
practices coupled by growth
Best Practices followed at the site
Weekly Meetings with MOM

Trainings for Updating Engineers on Technology

Soft skills ( Behavioral Training )

Employee Satisfaction ( Identifying STAR performers and giving them a growth

path)
Customer Satisfaction Survey and Analysis

Process defined and followed

Quality Control Procedures

Confidential and Protected DATA

Non Disclosure Agreement

27
Managed IT Services – Remote
Infrastructure Management – Assured health
monitoring of your IT assets
Our Operations in brief
 Trimax draws on the skills and expertise of carefully chosen
professionals to provide comprehensive and integrated infrastructure
management remotely.
 Our Network Operations Center (NOC) and Security Operations
Center (SOC), operated from our state of the art facility in Mumbai

28
Managed IT Services – Remote
Infrastructure Management – Assured health
monitoring of your IT assets
What we guarantee to our customers
 24/7 operational monitoring
 Single window that caters to all IT infrastructure needs
 SLA based service management
 Improved asset utilization
 Reduced operational & maintenance cost
 Secure and timely, fast services and support

29
Managed IT Services – Remote
Infrastructure Management – Assured health
monitoring of your IT assets
Our differentiators
 Extensive reporting (Trend and Real-time Analysis)
 Optimized solution for low bandwidth connectivity
 Secure and Scalable technology architecture
 Integrated Knowledge base
 Quick installation, configuration and implementation
 Multiple Views / Executive reports
 CTO/CIO
 System/ Network Administrators

30
Managed IT Services – Remote
Infrastructure Management – Leading IT management and
monitoring operations
Our RIM service offerings
 ITIL compliant processes, ISO 27001 certified
 SLA visibility through checkpoints across the management team at all
stages
 Pro-active system monitoring and trending
 Call monitoring through our dedicated quality team
 Redundant connections to ensure guaranteed availability
 Disaster Recovery Site in Bangalore

31
Managed IT Services –
Infrastructure Management – Leading IT management
and monitoring operations
Our RIM service offerings
 ITIL compliant processes, ISO 27001
certified
 SLA visibility through checkpoints across
the management team at all stages
 Proactive system monitoring and
trending
 Call monitoring through our dedicated
quality team
 Redundant connections to ensure
guaranteed availability
 Disaster Recovery Site in Bangalore
32
Remote
RIM Services Portfolio
 Availability/Health Monitoring
 Usage Analysis
 Asset/Software License Tracking
 Change Management
 Preventive Maintenance
 Patch assessment and deployment
 Capacity Planning
 Application Monitoring & Management
 Failure/Fault Prediction & Management
 Security Reporting
 Performance Analysis/Bottlenecks
 IT Auditing and Accounting
 Network Management
Managed IT Services – Remote
Infrastructure Management – Assured health
monitoring of your IT assets
Value to You
Benefits to a partner Benefits to an end- customer
Rich NOC without up-front investment Get round the clock coverage. We offer

Expert /skilled engineering support flexibility in selection.

Cost of Engineers are shared and hence
Free from operation issues
customer do not pay for “idle” hours
No customization or training required as
Trimax NOC is managed by Experienced
per the evolving technology
Service Managers and they review service
with Customers periodically.
For a customer with about 25 server, 300-
500 desktops and associated N/W the
savings could be over 40%
Higher User satisfaction with lower TCO

BACK 33
Networking Services – Secured and
connected business every time

What we offer? We manage all your communications, whether it is

voice, email, fax or instant messaging

 End to end WAN solutions

Video
 Data Network Infrastructure Business Conferencin
Messaging g
 Point to Point leased circuits
 Managed Lease Line Network
(MLLN)
Web Voice
 Multi-Protocol Label Switching Conferenc Collaboration Conferencin
ing as a Service g
(MPLS) VPN
 Internet Leased Circuit, IP VPN
 VSAT C Ext, Ku band

VoIP Teleprese
nce

34
Networking Services – Secured and
connected business every time

Establishment backbone System Integration partners

Network Operating Center
with BSNL & MTNL
 Bangalore
End to end WAN solutions on BSNL &
MTNL ’s Data Network Infrastructure
Disaster Recovery Center
Point to Point leased circuits
 Pune
Managed Lease Line Network (MLLN)
Regional POP Multi-Protocol Label Switching (MPLS) VPN
 Bangalore, Pune, Kolkata, Chennai, Noida Internet Leased Circuit, IP VPN/ VSAT

Ahmedabad

Lucknow
Mumbai

Delhi
BSNLs MPLS VPN Network

Bangalore Kolkata

Router Chennai
Hyderabad
Links 35
Networking Services – Security and
reliability remains our backbone

Benefits to a customer
Ease of Implementation - Only local lead at both the ends are to be built and
charged
Scalability - Instantaneous modifications of sites possible
Disaster recovery
SLA Driven
Bandwidth on Demand
Network monitoring right up to customers premises equipments
Security, Maintenance of Links is responsibility of the Service Provider
Multicasting
Same LAN addresses can be used
Reduced network complexity

36
Networking Services – Security and
reliability remains our backbone

What we guarantee to our customers?

 World-class operational processes
 Industry’s best process driven NOC
 Toll free access on 1800-233-3334
 Round the clock availability on 24x7 basis
 Single point of contact for accounts
 Pool of more than 1000 highly skilled engineers
 Presence across 20 cities scales reach
 Increased ease in implementation
 Takes care of fault localization

37
Networking – The value we promise with
our seamless delivery (Case Study)

Client Business Challenge

A large PSU bank with branch To provide Managed Services for connectivity
network in 27 of 28 States present across India in a cost effective manner with
across 4000 Locations in India guaranteed SLAs for a duration of five years

Value Proposition
The scope of work
Security Faster
 Project Management for fresh connectivity Delivery

Link
 Conversion of existing links under Managed Services Monitoring Online
 Monitoring & Management of Links Monitoring

Services
 ISP Coordination
B/W
Reporting
 Guaranteed SLA of 99.5% Manag
ement
Easy
 Affordable and reliable support to the customers’ Billing Faster
Resolution
business process and networks

Parameters Target Current Customer Acknowledgement

SLA 99.5% 99.5%
 Positive Voice of Customer
Time to Implement New Link 21 Days 18 Days
Record Implementation of 200 New Links
Penalty 0% 0%
in 18 Days 38
Networking – Our spectrum of offerings

Name of the Product Bandwidth Feature

BSNL Easy Com Broadband 512 kbps 24 X 7 Telephone Support

BSNL Bizcom 64 64 Kbps MPLS / Internet Web Support

BSNL Bizcom 128 128 Kbps MPLS / Internet All other Security Feature available as Add on

BSNL Bizcom 256 256 Kbps MPLS / Internet

BSNL Bizcom 512 512 Kbps MPLS / Internet On line Proactive Monitoring

BSNL Bizcom 1024 1024 Kbps MPLS / Internet SLA-99% uptime

BSNL Bizcom 2048 2048 Kbps MPLS / Internet ISDN Back up (in selected Models)

Connectivity Options Broadband / Internet / MPLS VPN

Bandwidth Options
Firewall Security
Remote Access VPN
Service level Agreement
64 / 128 / 256 / 512 / 1024 / 2048 Mbps*
State full Inspection Firewall
User Defined Security Policies
NAT/ PAT
DMZ, etc.
5 to 50 IPSec VPN Tunnels (as per plan)
24 x 7 x 365 Monitoring and Helpdesk support
99% Uptime guarantee for connectivity and CPE

BACK
39
Future Perfect – A journey into career
development

What is Future Perfect?

Trimax Future Perfect is all set with crafted courses, to upgrade the skills of human
resources in the IT industry, in the areas:
Servers,
Hardware,
Networking,
Red Hat Linux and allied Technology
The vision is to “Train IT Human Resources for the requirements of today and
projected IT needs of tomorrow.”

Our associations ensure the predetermined industry standards

40
Future Perfect – A journey into career
development

Our Approach
Regular assessments, Tests and feedback systems ensure quality
conduct of the courses.
The courses carry a built-in provision of Job Assurance with the
Principal organization.
Worldwide Recognitions of these courses can be realized through
examinations conducted by parent organization like Microsoft, CISCO
and Red Hat.

41
Future Perfect – A journey into career
development

Facilities are equipped with state of the art features

Facilities and Infrastructure to ensure world-Class Teaching and
Learning Environment :
 Scalable Seminar hall
 Up-to-date classrooms,
 Laboratories with Computers,
 Network equipments,
 A well furnished Library
 Internet connectivity and Software

42
Future Perfect – A journey into career
development

Courses at a glance Core Curriculum provides a

Career Courses holistic view
Trimax Certified Engineer
Trimax Network Specialist
Modular Courses
Microsoft Certified Systems Engineer
Red Hat Certified Engineer
CISCO Certified Network Associate
Hardware A+
Networking N+
Technology Courses
Virtualization
Data Centre
Thin clients: Thick Servers
Network Security
MPLS: VPN
Soft skills
Customized Soft skill

43
Future Perfect – We prepare ourselves
while we equip others

What we are doing?

 Trimax Future Perfect is engaged with various State Government divisions to train the
unemployed youth. These trainings will be in the areas of Networking Computers and IT.
 World Class laboratories complement practical with theory session are merged with
practical sessions for a better impact.
 Students get exposure to the largest and latest technology implementation for hands-on
experience by our affiliation with technology giants like:
 Bharat Sanchar Nigam Limited
 Acer Technologies
 IBM
 Dell
 HP

 These giants of Technology also help adding a cutting edge to the course contents.
Regular interaction with Technocrats helps Trimax design courses to the satisfaction of
everyone

44
Contents

1 Company Overview

2 Service offerings

3 Why Trimax?

4 Business Outlook

45
Trimax Vision and Value to
Customers
Trimax Vision
Trusted, vendor -neutral and value-based, end-to-end Indian IT
Infrastructure solution partner with pan India hinterland reach for both
government and corporate enterprises
Value to Customers

46
Experienced and Stable
Management Team
Surya Prakash Madrecha, Chairman and Managing Director
A technocrat having more than 15 years of experience in IT Hardware industry.
He holds a BSC Degree from Rajasthan University
He is a technocrat and has been involved with the company since its inception.
Surya Prakash is a successful IT service business strategist

Chandra Prakash Madrecha, Joint Managing Director

Has more than 15 years of experience in the field of finance especially IT domain
A commerce graduate and holds a degree in computer management from Mumbai
University

Sunil Madrecha, Director

Has been associated with Trimax for more than a decade and leads project
development and process implementation for all the clients
Holds a degree in computer science engineering
He has honed his skill sets in the areas of Marketing, IT and Business
Development.
47
Experienced and Stable
Management Team
Sudhanshu Tewari, Head of Technology
He carries experience of 15 Year in IT Industry

Served various profiles in technology companies like Tricom as a CTO for 3 years, and SPANCO
Telesystems & Solutions Ltd as a Vice President for 8 years
Sudhanshu holds a BE from IIT, Kanpur in India

Giridhar Mangal, Senior Vice President – Finance & Accounts

He carries competitive experience of more than 15 years in Accounts and Finance.

His responsibilities are to Plan the fund, Budget and Reports. He also looks after Finalization of Books of
Accounts
He is a qualified Chartered Accountant from ICAI

Saraswathi Iyer, CFO & Head – Data Centre

She is a Cost Accountant cum Company Secretary and is a Gold Medalist in Economics.

She has been handling assignments both, domestic and international. and has been involved in IT

ITES industries for last 10 years in 20 years of experience

Rajesh Tapadia, Head – Pre Sales & Operations

Rajesh holds BE in Computer Science degree with total 15+ yrs of rich experience

His core competency are into Product Management, Practice Development Pre-sales and Bid Management,
Service Creation and Service Delivery.
 Specialist having Leadership Experience with Global Data Center & Managed IT Service Providers . 48
End-to-end IT Infrastructure
Service Portfolio
Client Side Enterprise Network Infrastructure
Computing Computing Services Security
 Lifecycle  Server  Network  Network
Services Optimization Planning & Planning &
 SaaS  Virtualization Designing Designing
 Asset Planning Services  Performance  Performance
and Management  Data Center Assessment Assessment
Consolidation  Unified  Unified
 Storage Communications Communications
Lifecycle Strategy Strategy
Management
 Data Center
Design & Build
 WAN/LAN
 VPN
 VoIP
 Firewall
 IP Telephony
 Remote Desktop  Server  Wireless Management
 IDS/IPS
Management  Storage(SAN/  Remote Network
 Unified Threat
 FMS NAS) Monitoring &
 IT Helpdesk  OS & Database Management Management
 Messaging  Log
Management Administration
 Thin Client  Data Center Services Management
 Unified  Identity
Deployment & Services
Installation Communications Management
 Tele-presence  Antivirus/ Anti
Spam
49
End-to-end IT capabilities coupled
by reach
Key Statistics
Desktop A+, N+, MCP 500 Service network  Centralized: Mumbai and
(number of people) Bangalore
Server MCSE, MCT, 205  Branches: 11
RHCT
 Service centers: 48
Network CCNA, 190
CCNP,SCNA Devices under  Links: 4000
Security SNPA, CCSA, 10 management  Others: Electronic Ticket
CCSE, CCSP Machines, Systems for
Outsourcing BPO/KPO 600 CTD/ JVVNL
Executives Datacenter  Area: 75,000 sqft.
capacity  Number of servers: 25
NOC capacity and  No of seats
location Cities - Mumbai: 42
Bangalore: 40
Number of  61 Cities, by 48 Service
cities/towns Centers and 13 Trimax
serviced Branches.

50
Benefits that Trimax brings to a
customer
Trimax IT Infrastructure & Services Ltd is an established system integrator helping enterprises
and government to efficiently run and transform operations using IT Infrastructure solutions
 ISO 9001:2000 and ISO
27001 certified
 Partnership with India’s
biggest public sector
telecommunications
 Our other partners:
 HP, Lenovo, Nortel,
RedHat, Juniper, Cicso,
Microsoft
Trimax has technical
expertise in
Lamp
 Linux ./ .Ajax / MySQL/
PHP ( client server
and web based
development)
Microsoft
 ASP and ASP.NET/
VB.Net / SQL Server /
C # / SQL Server
Java
Oracle
 Mobile Computing
 Headquartered in Mumbai with 100
+ Support Locations, presence in
Tier II & Tier III cities across India
 We work with customers to
develop end-to-end IT
infrastructure service that can
manage IT environment
seamlessly thereby enable
Trimax clients to be more focused on
core business growth and
transformation.
 Integrator Global network
service provide provider of
choice with 1700 plus people
serving customers of all firm-
sizes and across different
industrial sectors
 Being a value-based service
provider, we offer highest
quality of service at low total
costs
51
Our Esteemed Customers

Government

BFSI

Media

IT / ITES

Manufacturing

Others

52
Datacenter Customers

Consulting

Government UIDAI
Unique Identification Authority of India

IT/Technology

Media

Others

53
Our Partners and
Associations

Technology Partners and Associations

54
Reach network across India

Office Locations
Mumbai
Ahmedabad Bangalore Chandigarh
Registered and Corporate Office
A-106, Nilkanth No. 359, 7th Cross, C – 126 Industrial
2nd Floor, Universal Mill Building, Palace, Opp. Seema 1st Block, Madhavan Estate, Phase – 8,
Mehra Estate, LBS Road, Vikroli Hall, Satellite Road, Park, Jayanagar, Mohali, Punjab
100 Feet, Ring Road, Bangalore 560011
(W), Satellite, Ahmedabad
Mumbai 400 079. 380015.

Chennai Coimbatore Delhi Hyderabad

No. 302, 3rd Floor,
Old No. 29, New No. 270/18, Sri Balaji Sant Ram Complex,
Raghava Ratna
8, Cross Street, Complex, 1st Floor, 1st Floor, L – 3, Street
Tower, Chirag Ali
Lanbert Nagar, 7th Street Extension, No. 1, Mahipalpur
Lane, ABIDS,
Virugam Bajam, Gandhipuram, Extention, New Delhi
Hydrebad 500001
Chennai 600092 Coimbatore 641012

Gurgaon Jaipur Pune Kolkata

U – 15 21 / 22 F-2, Roshan Towers, First Level, Premises .
DLF Phase – Gopinath marg, M I Barve Memorial 115E, Lenin
III, Gurgaon, Road, Purhitji Ka Complex, Sarai, 3rd Floor,
Haryana Baag, Jaipur. Junglee Maharaj P S Muchipara,
Road, Pune Kolkata

55
Reach network across India

Support Locations
 Bhubaneswar  Ludhiana  Satara
 Chennai  Madurai  Secundarabad
 Faridabad  Mangalore  Shimla
 Guwhati  Mohali  Silliguri
 Hubli  Mysore  Srinagar
 Indore  Nashik  Thrissur
 Jaipur  Noida  Trichy
 Jammu  Patna  Triventraum
 Kochi  Rajmundary  Vijay wada
 Kottayam  Ranchi  Vishakhapatnam
 Kozikode

56
Contents

1 Company Overview

2 Service offerings

3 Why Trimax?

4 Business Outlook

57
Trimax: A pioneer in IT
Infrastructure and Managed
Services
Leadership
 USD 70 million enterprise with more than 1700 + people working across 12 branches and 100 +
support locations in India
 1st Public Private Partnership in the data center space bringing in the stability of a PSU and the
efficiency of an MNC
 Leadership team with combined data center experience of 100+ years
 Strong and well known brand for IT Infrastructure and managed services

Growth
 Has achieved 100% CAGR over the past few years
 Significant revenue growth targeted – CAGR ~ 27% during 2009-15
 Contribution of “services” to total revenues targeted to grow from 10% to 32% by 2015

58
Trimax: A pioneer in IT
Infrastructure and Managed
Services
Profitability
Emerge as a brand to the end customer and bid directly thereby improving profitability

Contribution of high margin IT services to total revenues targeted to grow from 10% to 32% by

2015

Business Strategy
Continue to grow Systems Integration and IT Services Businesses

Clear focus on Government and SMB sector

Account management drive for key focus accounts

Further build Trimax as a brand

59
 Had a steady rise over the
years…
Consolidating
e-Governance ITI- Datacenter
segment BSNL Alliance partner- BOOT
sole MNS model
 Commercial Tax partner (Cisco)
Geographic Dept, Rajasthan
expansion-  Jaipur Vidyut
Singapore & Vitran Nigam Ltd
China Tie-ups with
Microsoft for
mailing and
British Telecom
MSRTC for domestic
Early entrant into
Sparsh & Ticketing Link Mgmt
e-Governance
Intellinet: Solution and
NOC set-up
 E-mitra (Jaipur)
Infrastructure Export of
Empanelled SI Managed Software
ISO 9001 and of BSNL Services products
ISO 27001
Certification

Strong growth in revenue and profitability built on the foundation of IT Infrastructure capabilities which presents a large
market opportunities across both government and enterprises
60
…marked by robust
performance
Financial Ratios
Description 2010 (Audited) 2009 2008 (Audited) 2007 (Audited)
(Audited)
PAT 12.4 11.5 7.6 2.0
EBITDA 20.8 20 13 4
ROA 0.18 0.18 0.17 0.06
Debt / Equity 0.8 0.2 0.9 0.5

Financial Summary
Improved profitability and increased utilization of assets provides growth impetus
to Trimax
61
…marked by robust
performance
Revenue Development

Financial Summary
Improved profitability and increased utilization of assets provides growth impetus
to Trimax
62
Clear Strategy to grow faster
than markets
Focus on fastest growing regions and customer segments
Consciously drive the bigger pie of Trimax revenues from Government sector

Increase and optimize cross-selling in enterprise business

Foray in new markets and products

Leveraging mid and small market space

Emerge as a brand to the end customer and bid directly, significantly reducing

the sub-con revenues

Focus on strategic alliances and partnerships

Leveraging partnerships to thrust the Managed Network Services business

Increase level of partnerships and technology tie ups with OEMs

Continue to improve operational efficiency

Aggressive growth by focusing on high margin services

Drive account focus to ensure repeatability of revenues 63

A bouquet of benefits to our
customers
Established Local Business: Professional & Reliable Service:
Trimax has been serving local, national Price to suit your We provide a professional and expedient service and
businesses for the last 15 years. Customers rely wallet and match all work is carried out on time and on budget. We work
on us for their IT infrastructure services your risk appetite in association with clients in transforming their IT
operations
Seamless IT Affordable and
infrastructure can TCO tracks the
flexible financial impact of
provide you with
incremental benefits Pricing deploying an
Continuous Low cost information
in process while
managing long-term Innovation of ownership technology product
The benefits which over its Life cycle
transformations
Trimax’s
IT services provide
to a customer Infrastructure
Ability of IT processes Support Quick consulting and
and systems to respond
responsiveness turnarounds configuration allows
to changing conditions faster deployment of
and customer Employee end to end services
interactions as they productivity with low defects
occur, enabling firms to
capitalize on
opportunities, drive Automate process and provide
greater efficiencies, and secure anywhere access to
reduce risk information improves employee and
resource efficiency

Competitive Pricing:
Trimax provides flexible pricing structure to suit all businesses now matter how large or small. We provide 'value for money service‘. We show a
client ways to reduce the total cost of ownership by helping them build ‘end-to-end’ IT infrastructure.
64
In Conclusion, Trimax
means
Strong IT Infrastructure provider
 Trimax IT infrastructure & Services Ltd. (Trimax) is a leading end-to-end service provider of IT Services and
Solutions encompassing Integration, Data Centre, Management of IT Infrastructure, and Networking
 Firm has a vision to provide world class Integrated Systems, Solutions and services to the Customers

Proven Track record

 Over the years, Trimax’s seamless IT infrastructure services has provided incremental benefits for clients
while managing their long-term transformations
 Trimax customers range from small businesses to large enterprises, from across government & enterprise
sectors, mainly through various channels like service partners, sub-contractors and direct as well
 A trusted name across government, public and private sector organizations like MSRTC, ITI, JVVNL BSNL,
Sparsh, Intelenet and e-Funds.

Focus on strategic growth

 Strengthen revenues from Government and public sector
 Leverage mid and small market (SMB) space
 Provide customized and mobile-based solutions
 Increase and optimize cross-selling in enterprises
 Enhance capabilities through Technology Alliances and Acquisitions

65
Appendix
Case Studies

66
Datacenter Build– Infrastructure to
optimize cost and energy
Space Trimax has helped to design and deploy a data center which is
 1,00,000 Sq Ft in Total India’s first and only IDC to support multi density racks with
 40000 Sq Ft DC to be Operational soon power requirements ranging from 4 KVA up to 14 KVA per
 12,500 Sq Ft of Raised Floor Area rack.
 Another 30000 Sq Ft for Non IT Infrastructure
Partner  Established in 1948 as 1st PSU under
Power MoC, GOI
 11 KVA feed from two Sub Stations  Contributes 70% of equipment to National
 Redundant N+1 Transformer Telecom Network
 (N + 1) Redundant DG Set  6 Manufacturing Plants, 12 RO, 34 AO
 (2N +1) Redundant UPS System  Turnover of 2000 Crore (Approx)
Cooling Location  Bangalore, India
 (N+1) Redundant HVAC System
 (N+1) Redundant PAC System Business  Implement, Operate and Market 1,20,000
challenge Sq ft of Data Center on BOOT basis on a
Network INR 220 crore outlay
 Bandwidth from Multiple Vendors on Fiber  Datacenter should be able to reduce
 Redundant Routers power usage to achieve considerable cost
 Redundant Switches (Core , Distribution & Access savings
Layer)
 Flexible to manage energy requirements
 Redundant Firewall
and space utilization
 Redundant Fiber Network within Data Centre
 Redundant Telco Cable till the Racks Results  Built one of the largest data center facility
 Redundant Monitoring Solution in the country with multi-density racks to
Security offer web-hosting, backup, data hosting
 Conforming to ISO 27001 and related services
 Perimeter Security with CCTV and Guards  Scalable and secured next generation
 Three Levels of Security – Access Card, Numeric facilities to provide cost-effective solution
Code and Biometric Scanning
 CCTV Monitoring of Entire Facility with 30 Day
Archival



Firewall from two different vendors running in High
Availability Mode
Customized Security Policy for Customers on
“ ITI Data Center is something
that is required in present scenario.
”
State Disaster Management Authority (SDMA),
request
 Different VLAN for different Customers/ Processes 67
Govt. of Karnataka1
Pillars of Maharashtra State Road
Transport Corporation Turnkey
Project Training
ETIM Implementation
Replaces current Manual
Process of issuing tickets
Easy input of info like routes,
fares, concessions
Machine handed to crew on
duty
On completion of trip, data
transfer from machine to server
Depot Manager reviews
reports
Data Center Build & Disaster
Recovery
State-of-the-art Data center
set up at Mumbai Central Depot
Disaster Recovery site at
Pune
Train-the-trainer
Methodology at every
depot level Online Reservation System
Plan Travel (with Search)
Get Fare/ Availability
View Stops
Book/ Cancel Tickets
Online Payment & Refund
User profile features like
change password
Data Digitization & Migration
Digitize manual data and
migrate to current application
Analytics & MIS Reports
Over 100 reports with daily,
decadely, monthly frequency
with special access rights
68
Project Model: Build, Operate, Own
& Transfer – Helps MSTRC to operate
efficiently
At Trimax, the standard solution frameworks guide our project methodology
which in turn delivers value in sustaining benefits for MSTRC
 MSRTC Process Definition
 Information System Strategy: Plan
and Design
 Hardware sourcing and deployment
 Network Design and
Implementation
 Application Development and
Testing
 IT Services Implementation
 Data Digitization
 Data Migration
 MIS/Reporting
Build
Project in brief
Automating the existing ticketing
system by Electronic Ticket
Issuing Machine (ETIM) and
Online Reservation System (ORS)
for web and advanced booking of
tickets
 Pilot Phase: 10 Locations (5 DO/ 5
Depots, Mumbai)
 Phase I: Implementation and roll
out for 72 locations across MH
 Phase II: Implementation and roll
out for 82 locations across MH
 Phase III: Implementation and roll
out for 83 locations across MH
Training (Operations)
 MIS/ Reporting/ Analytics
Operate
Challenges
 Provide citizen benefits with
online reservation
 Operators can track revenue per
bus and profitable routes
 Enable fleet management
 Reconcile public finances
 Transfer Strategy and Plan
 Train-the-trainer Roll out Plan
 Training (Sys Admin)
 Support & Maintenance Plan
 Phased Transfer Plan (to MSRTC)
 Transfer Stabilization Period
Support
Transfer
Solution
 Maintain the 247 depots on
BOT model with uninterrupted
operations of hardware,
software and services involved
for 5 years
 Generates revenue of INR 400
million p.a.for the client
 Building of DC at Mumbai & DR
Site at Pune 69
E-Mitra – Transforming governance through
technology

Rajasthan e-governance initiative

 The Government of Rajasthan has formed an e-governance society named District E-
Governance Society (DEGS).
 DEGS is a district level formation that works in sync with the state headquarter and facilitates
the urban and rural finance collection, grievances and application resolution as well.
 The objective of e-Mitra project is to work on Public Private Participation model (PPP) wherein
certain public-related functional areas are outsourced to private organizations (termed LSP).
 Different types of services available at Trimax e-Mitra Centre/ Kiosk

Categories of services being provided

 Agriculture  Medical & Health  Police
 BSNL  Mines  PWD
 Education  Nagar Nigam/ Panchayati Raj  Revenue
 Electricity  Nagar Nigam/ UHD/ JDA/ RHB  Social Welfare
 Food  Panchayat  Transport
 Forest  Panchayati Raj  Treasury
 Irrigation  PHED  Woman & Child Development
 Other
70
E-Mitra – Transforming governance through
technology

Project in brief Challenges Solution

 E-governance project
which facilitates the urban
and rural finance collection,
grievances and application
resolution
 Payment of Government
demands/ levis by the
citizen
 Document centric services
on citizen request
 Citizen Information
Services
 Handle citizen friendly
utility bill payment services
 Provide access through
connectivity and manage
infrastructure across
remote locations
 23 Kiosks across Jaipur
City
 Low cost of ownership
 Efficient and standardized
processes
 Customer convenience
through increased
transparency

71
Jaipur Vidyut Vitran Nigam
Limited
– Convenience and care to citizens
ATP machine
Secure Cash Transfer
Project in brief
 Develop & operate anytime anywhere
cash collection system for energy bills
in Jaipur city
 Build disaster resilient physical
infrastructure with uninterrupted power
Central Database Server Cash Counter
Challenges
 Provide convenience to citizens while
paying energy bills
 Maintain and operate cash collection
using IT infrastructure
 Manning and securing collections
JVVNL’s Banker
Solution
 Improved cash collection cycle and
customer satisfaction levels
 More than 2.5 Lakh transactions per
month across 64 centers (36 wired &
28 wireless connections) linked with 1
server
 Provide scalable & secured next
generation datacenter facilities
Commercial Tax Department –
Effective processes through re-engineering
 Commercial Taxes Department (CTD), Rajasthan has implemented Value Added Tax (VAT) across the State of
Rajasthan with effect from 1st April 2006.
 CTD is computerizing the implementation and administration of VAT processes. Offices included are Head
Quarters, Zonal Head Quarters, Circle / Ward Offices and Check-Posts.

Categories of services being provided

Hardware Setup & Installation
Trimax will supply, install & maintain the PCs, printers, scanners & UPS & deploy 850
desktops PCs, 557 printers, 850 UPS, 130 scanners & 50 servers.
Data Entry & Scanning Operations
The work of data entry & verification of data entered will have to be carried out in the all
the zones, circles & ward offices, border & marble check-posts by Trimax. It will deploy
experienced operators for scanning work.
Trimax has been awarded the contract for the above services in Jaipur, Ajmer, Bhilwara,
Jodhpur, Kota, Bikaner, Bharatpur, Alwar & Udaipur for 3 years (28,864 man months)

73
Commercial Tax Department –
Effective processes through re-engineering
Check
Ward 1
Post
Circle 3
Ward 2
Zonal
Office Ward 2
Ward 3 4

CTD
Zonal
Zonal Jaipur Circle 2
Office
Office 1 HQ
Ward 2 Circle 4
3

Zonal Ward 1
Office 2
Ward1

Check
Ward 1 Post
Check
Post
Project in brief Challenges Solution
Computerizing the  Handle data entry and  23 Kiosks across Jaipur City

implementation and scanning processes for  Low cost of ownership

administration of VAT faster and efficient tax filing  Efficient and standardized
processes for a period of 3  Manage processes and processes
years technologies for tax  Customer convenience through
authorities increased transparency
74
Facility Management – Deliver
excellence to our clients

BPO Customer
 Ranked #1In Dataquest Survey 2008
 Leading BPO in India
 20 State of Art Facilities PAN India

FMS Solution includes

 Data Centre Management Services
 Server Management Services  Helpdesk Call Co-ordination

 Mail Management Services  Incident Management

 Backup &Restore Operations  Reporting & Documentation

 Performance Monitoring &Tuning  Escalation to Customer’s IT Heads

 Security and Access Services  Vendors Coordination & Escalation

 Asset / Change / Problem  Monthly Performance presentation & SLA

Management reviews with the customer

75
 Facility Management – Deliver excellence
to our clients
Project Snapshot

Site Bangalore Chennai Dehradun GGN GGN GGN Kolkata Noida Pondicherry Pune Thane Mumbai
231 409 9495 Barclays

FME 13 8 5 2 14 5 9 1 7 9 11 9

Asset - - - - 1 - - - - - - -
Executive

Call Co- 2 1 2 - 2 2 1 - 2 1 2 4
Ordinator

MIS 1 - - - - - - - - - 1 1

FTP - - - - - - - - - - - 5

Network 1 - - - - 1 1 - 1 - 11 4

Server 1 - - - 1 - 1 1 - - 13 4

DBA 1 - - - 2 2 - - 1 - 2 1

Telecom - - - - 1 1 1 - - - - -
Engineer

Total 19 9 7 2 21 11 13 2 11 10 40 28

76
Remote Infrastructure
Management – What have we done for our
clients
Enzen Global
 Enzen Global is an Upper Quartile Consulting and Services Company working specifically in the
Energy and Utilities market.
 Enzen Global decided to go for Remote Management Services across 3 locations in South India.
 Involves Remote Monitoring and Management Services from the Trimax NOC in Mumbai.

Paraphora
 Paraphora offers you the gift of foresight by providing unique “Remote IT Infrastructure Monitoring &
Management services”.
 Paraphora focuses on loss prevention of our client’s “at risk” revenue and credibility caused by IT
failures or inefficiencies.
 Paraphora guarantee’s the highest possible uptime and system availability thanks to our proactive
monitoring and tailor-made mode of action.
 In addition to primary objective of risk avoidance, Paraphora offers complete lifecycle support and
enhance and optimize your IT staff to ensure maximum performance.

77
Remote Infrastructure
Management – What have we done for our
clients
Chowgule Mediconsult Private Limited (CMPL)
 Chowgule Mediconsult Private Limited (CMPL) is a company started by healthcare professionals with
more then 30 years experience.
 The services of CMPL include Med Docket and International Telemedicine Center
 It provides well high quality, cost effective healthcare using internationally accepted technology.
 Involves Remote Support and Management & Onsite Hardware Support.

Cyber Impression
 Cyber Impression has a client base of more than 2,500 customers spread across the world, and
caters to the needs of large to small businesses and industrial groups.
 It is service-oriented Internet Company that provides a turnkey menu for Business on the Net.
 It has the innovative answers to your toughest web challenges and spearhead in cutting-edge
technology that is guaranteed to give your business a competitive advantage, improve your bottom-
line and create lasting value.

78
Trimax Value Advantage

 Single point of contact for accounts

 ITIL v3 approved operational processes
 Simplified support and service architecture
 Pool of more than 1000 subject matter experts /engineers at all the levels
 Increased ease in implementation

79
Thank
you.
80