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! CWQC is a set of systematic activities
carried out by the entire organisation to
effectively and efficiently achieve
company objectives and provide
products and services with a level of
quality that satisfies customers, at the
appropriate and time and price.

   |
 
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!  ystematic activities¶ : Organised activities that involve
everyone at all levels and all parts of the company. uch
activities are led by management and guided by establishing
appropriate quality strategies and policies.
! Carried out by the entire organisation to effectively and
efficiently achieve¶ : It is necessary to use appropriate
scientific methods, including statistical methods, and to
repeatedly rotate management cycle of 
CA¶(
lan, do,
check and act) to maintain and improve the quality of jobs.
CWQC activities address not only the Quality (Q) of products
and services, but also cost (C), quantity and delivery (),
afety ( ) and motivation (M). In maintaining and improving
human resources, not only education and training but also
self and mutual development are important.
! Company Objectives¶ : ecuring appropriate profit for the long
term. Also, they include contributing to happiness and satisfaction,
society and employees.
! 
rovide¶: Activities from producing 
roducts and services¶ to
handling them off to customers, including survey, research,
planning, development, design, product preparation, purchasing,
manufacturing, installation, inspection, order taking, sales and
marketing, maintenance, after-sales service, and disposal and
recycling after usage,
! 
roducts and ervices¶ : Manufactured products (Finished
products and parts and materials), system products, software,
energy, information and all other benefits that are provided to
customers.
! Quality¶ : usefulness (both functional and psychological), reliability
and safety. Also defining quality, influence on the third parties,
society, the environment and future generations must be
considered.
! Customers¶ :not only buyers but also users, consumers and
beneficiaries.
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Î. Quality and quality control policies and their place
in overall business management.
2. Clarity of policies (targets and priority measures)
3. Methods and processes for establishing policies
4. Relationship of policies to long- and short-term
plans
5. Communication ( deployment) of policies, and
grasp and management of achieving policies
6. Executives and managers leadership
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