Coll2 Products Overview

The New Collaboration Experience
Cisco Collaboration 2010 Launch
Product Overview Slide Deck
Updated – October 30, 2009
C97-563309-00 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
Disclaimer
The Cisco products, services or features identified in this

document may not yet be available or may not be available in all
areas and may be subject to change without notice. Consult your
local Cisco business contact for information on the products or
services available in your area. You can find additional information
via Cisco’s World Wide Web server at http://www.cisco.com. Actual
performance and environmental costs of Cisco products will vary
depending on individual customer configurations and conditions.
§
Agenda
Overview of Cisco’s Collaboration Vision and Strategy
Collaboration Announcement Highlights
IP Communications – New Products and Updates
Mobile Applications – New Products and Updates
Customer Care – New Products and Updates
Telepresence – New Products and Updates
Conferencing – New Products and Updates
Messaging – New Products and Updates
Enterprise Social Software – New Products and Updates
Collaboration, Services
Programs, Tools, Pricing
Today’s Business Complexities
Trends Human Impact Business Impact
Global Value Chains Harder to Build Trust Product/Service
Excellence: Missed
Consumerization Difficult to Know Who Opportunities, Market
the Right Expert Is Transitions
Information Overload Customer Intimacy:
Information Sharing
Among Companies Slower Responsiveness to
Workforce Mobility Customers
Difficult
Operations Excellence:
Higher Costs
Changing the Way We Work
Collaborative Tools
Text Voice, Video

Many
Social Networking
Video on
Number of Stakeholders
Demand
Discussion Forums Unified
Communications
Wikis Blogs Contact
Center
Email
Conferencing
IM
TelePresence
Documents
One
Vmail
“Raising the productivity of employees whose jobs can't be automated

is the next great performance challenge—and the stakes are high.”
McKinsey & Company, The 21st Century Organization
Essential Elements of Collaboration
From… To…
Primarily single source Multiple sources, multiple devices,
Largely asynchronous multiple applications
Non real-time and real time, interactive
Inside my organization Dispersed teams,
outside my organization
Static and pre-defined networks Dynamic teams
Communities
You find information, people Right time, right people, right resource
Inside the firewall, walled off Inclusive,

selective, fluid
Cisco Strategic Direction
Interoperable,
Open
Architecture
Secure Flexible
Inter- Deployment
Company Integrated Models
Experience
Video As a Enterprise
Transformative Social
Element Software
Cisco Collaboration Portfolio
IP Mobile Customer Enterprise

Communications Telepresence Conferencing Messaging Social Software
Applications Care
Cisco Collaboration Architecture
Conferencing Customer Care

Communication
and Collaboration Enterprise Social Software IP Communications
Applications Messaging Mobile Applications Telepresence
Presence Session Mgmt Content Mgmt

Collaboration Location Client Frameworks Tagging
Services
Policy and Security Management
Infrastructure Virtual Machines Network Storage
On-Premise Hybrid SaaS
Delivering An Architectural Foundation
For Sliding Scales of Deployment
Communication
and Collaboration
Applications
Collaboration
Services
Infrastructure
Any end-user clients, devices or custom applications from Cisco or 3rd parties
Delivered by cloud, on premises and blended approaches
Why Cisco?
Business Technical
Value Differentiation
Build Trust with Rich, Real-Time Voice and
Reliable Interactions Video Leadership
Connect the Right Context: Presence,

People and Session
Information Management, Tagging
Accelerate Team Integrated

Performance Experience
Collaborate with
Intercompany,
Confidence Across
Trusted Cloud
Companies
Maximize Your Openness and

IT Investments Interoperability
Collaboration Announcement Highlights
Innovation in 2010
§Cisco Unified CM Session §Cisco §Any-to- §Cisco §Cisco §Cisco
Management Edition Unified any WebEx WebEx Show
§SIP trunking Contact Cisco Node for Mail and
Center W e b E x M a i l MCS with
TelePres §H
Share
§Cisco Intercompany
Enterpri ence HD§SaaS-based MeetingP o
email, BlackBerry support
Media Engine
se, Interoper- lace 8.0 s Social video
§Business to Expres ability § Outlook/ActiveSynch and AJAX t system
business UC §Cisco
s, §Cisco §On-premise/Cloud
WebEx Calendar and archival
e §Cisco
§Cisco Unified Presence 8.0 Custom d
TelePres service Meeting Enterpri
§Dual protocol: er ence Center se
Voice e
SIP/SIMPLE and W e b E x C o n nfore c t
WebEx m
Collabor
XMPP, powered Portal, Engage §Jabber replaces
iPhone AOL IM, IM web client
a ation
by Jabber Expert Platform
§Intercomp v1.3 i
§Cisco Unified Advisor §UC softphone integration l (Limited
8.0 any §W
Communications , Availabil
Manager 8.0 §Custom e b E x C o n f e r e n cebi n g
Cisco
W ity)
TelePres n
§Cisco Unified IP Phones er Care ence §Node for MCS integrates w/ MeetingPlace audio
Social
a networking for
9900 and 8900 Series as a h
Directory t business
§Video enabled Service W e b E x M e e t i n g Cae n t e r i
n §Cisco
§Cisco Unified Mobile §Web handoff fromdiPhone to PC v
e Pulse
Communicator for iPhone §SVC next gen video o
f (Limited
§Widget for Nokia smartphones,
f O Availabil
native app for BlackBerry u ity)
t
f
§One button TelePresence to WebEx l People and
r media search
o o Video & Content
Te l e P r e s e n c e m o Auto Tagging
k
§Group / 1:1 meetings in multipurpose rooms
IP Communications and Customer Enterprise
Mobile Applications Telepresence Conferencing i Messaging sSocial Software
Care
N e t w o r k C o l l a b o rPa t i o n u
h
C97-563309-00 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential o multiple criteria p
§Video search using 12
IP Communications
C97-563309-00Presentation_ID © 2009 Cisco Systems,

© 2009 Cisco
Inc. All
Systems,
rights reserved.
Inc. All rights reserved.
Cisco Confidential
Cisco Confidential 13
What We’re Launching:
IP Communications
Product Names
Cisco Unified Communications Manager 7.1(3) and 8.0
Cisco Unified Communications Manager Business Edition 7.1(3) and 8.0
Cisco Intercompany Media Engine
Cisco Unified Communications Manager Session Management Edition
Cisco Unified IP Phone 9900 Series and 8900 Series
Cisco Unified IP Color Key Expansion Module
Cisco Unified Video Camera
Cisco IP Communicator 7.0(3)
Cisco Unified Communications Widgets – Visual Voicemail, Click to Call, Phone Designer
Cisco Unified Communications Manager Express/SRST 8.0
Cisco Unified Communications Management Suite for 8.0
Cisco Unified Presence 8.0
here – inside the table
Product Names for Service Providers
Cisco Hosted Unified Communications Services
Cisco Unified Communications Express Services Interface
Cisco Unified Communications Large Enterprise System
Cisco Unified Communications
Manager 8.0
§ Introduce support for new collaboration

solutions
 Intercompany Media Engine
 Unified CM Session Management Edition
 Unified IP Phones 8900 and 9900 Series
Phones
§ Improved end-user and administrator
experience
 Extension Mobility and RSVP cross-cluster
 Service Advertisement Framework
 Policy: external call control
§ Deployment flexibility: virtualization
 Unified Computing System support on B200
M1 Blade
§ Partner Benefits
 Improved system management: Analysis
Manager
C97-563309-00
 Upgrade enhancements
© 2009 Cisco Systems, Inc. All rights reserved. when replacing
Manager Business Edition 8.0
§ New Capabilities
 Cost effective secure telecommuter
solution
 Support for VPN clients on IP phones
7942G, 7945G, 7962G, 7965G and 7975G
SCCP phones
 Enhanced user experience with
advanced messaging:
 Automatically transcribe voice messages to
text
and notifications to SMS or SMTP clients
 Foundational Support:
 Integrates Unified Communications
Manager 8.0 and Unity Connection 8.0
releases
§ Customer Benefits:
 Lower TCO with improved administration
and troubleshooting
 Lower CapEx for value-based customers
§ Partner Benefits:
Manager Express 8.0
 Endpoint, Application Integration, and Security Enhancements
New Capabilities

§ Support for Unified IP Phone 6921/6941/6961

§ SCCP/SIP endpoint support for IPv6
§ Industry standard CTI interface for 3rd party call
control
§ Logical Class of Restriction (LPCOR)
partitioning
§ Dept. of Defense functionality:
 Secure Device Support
 Multilevel precedence and preemption
(MLPP)
Customer Benefits

 Enhanced security built-in

 Ability to transform business processes via CTI
interface with business applications
 Improved investment protection with increased
capacity
Partner Benefits

Cisco Intercompany Media Engine
Makes Intercompany as easy as inner-company
§ Secure enterprise video telephony and
high fidelity wideband audio across Enterprise A
companies
§ Provide boundary-less communications
to business partners PSTN
§ Effortless for users and administrators

Internet
 Easy to use: self-learning
 Consistent user experience between
organizations
§ Secure, efficient network utilization with
reduced costs
Unified CM
 Efficient use of PSTN and SIP trunks
 Multiple levels of security plus spam Enterprise B
blocking
§
Cisco Unified Communications Manager 8.0
Session Management Edition
 ROI Through Collaboration Services Aggregation
§ Key Capabilities
 Interconnection among PBXs
 Connect PBXs to carrier – SIP trunking
 Connect PBXs to wireless operator –
mobility
 Interconnect PBXs to other businesses as
well as social networking and Web apps –
via Cisco Intercompany Media Engine,
Web 2.0 & Cisco Enterprise Collaboration
Platform
§ Customer Benefits
 Least cost routing
 Reduced system administrative overhead
 Easier migration to all-IP
§ Partner Benefits
 Onramp to up-sell IP Telephony and
UC/Collaboration
 For Managed Service Providers, policy
control communications
Cisco Unified Survivable Remote Site
Telephony 8.0
 Endpoint and Security Enhancements
§ New Capabilities
 Support for Unified IP Phone 6921/6941/6961
 Advertising on hold with 5 music-on-hold (MOH)
streams
 Secure SIP SRST Support
 Endpoint register with TLS
 Media via secure RTP
 SIP TNP endpoints
 Ability to stream advertising to on-hold customers
 Enhanced security built-in
 Improved investment protection with increased
capacity
§ Partner Benefits
 New opportunity with value sensitive customers
with the new Unified IP Phone 6900 Series
Cisco IP Communicator 7.0(3)
Improved User Experience via Localization Enhancements

and Headset Support

§ New Capabilities
 Language localizations with support for 17
languages
 Plug-and-play functionality integrated for
Jabra USB headsets
 Reduced end-user ramp up time with
additional language support
 Improved user experience with headsets
that are easy to set up and use
§ Partner Benefits
 New opportunity in non English speaking
countries and with multi-national
organizations via expanded language
support
 Now included as part of Cisco’s new
eDelivery application to simplify license
management
Unified Communications Widgets –
Visual Voicemail 8.0
Unified Communications Widgets –
Click to Call 8.0
 New Enhancements for Click to Call in UC 8.0
§ Increased deployment options with enablement of
Click to Call in
 Citrix XenApp Virtual environments
 Latest Microsoft OS’s and Office Suite applications
(Outlook, Office, IE etc.)
§ Flexible administrator deployment options
 Silent install with Click to Call selectable application
enablement
§ Enhanced Click to Call mechanisms
 Click to Call from a Tel-URI
§ Customer Benefits:
 Streamline business communications with Click to
Call applications
§ Partner Benefits:
 Enhances value proposition for Unified IP desk
phones
§
Management Suite for 8.0
 Simplifying Deployment and Ongoing Management
§ Alignment with UC 8.0 with support for:
 New Cisco Unified IP Phones
 Cisco UC Integrations for MOC and Webex
Connect
 Unified Computing System hardware Cisco Unified Operations
support Manager
Continuous Monitoring and
Fault Management
 Simplifies system management, lowers
TCO, ensures quality of service Cisco Unified Provisioning
 Current release support at UC 8.0 Manager
Simplified Deployment and
introduction Configuration
 Lower hardware cost and maintenance with

VMWare on UCS
§ Partner Benefits Cisco Unified Service Monitor
Voice Quality
 Revenue opportunity for greenfield Monitoring and Alerting
customers; up sell opportunity to installed

base
 Service opportunity Cisco Unified Service Statistics
Manager
Historical Voice Reporting and
 VMWare and UCS support provides more Analysis
C97-563309-00
deployment options and potential
© 2009 Cisco Systems, Inc. All rights reserved.
cost
Cisco Unified Presence 8.0
 Dual Protocol, Standards-Based, Open and Extensible Platform
§ Key Platform Attributes
 Native SIP/SIMPLE and Jabber XMPP support Open XMPP clients
 Enhanced network-based presence
 Compliant & policy-based enterprise IM (EIM)
 Business to business and consumer presence and
IM federations (inc. Webex Connect)

 Open APIs to presence-enable business
processes
Federations
 Tightly integrated presence and EIM with Cisco
UC
telephony, mobility, & contact center solutions
 Provides architectural flexibility and choice of
federations, standards and end-points
 Foundation for presence-enabled collaboration –
including and beyond IM
§ Partner Benefits
 Presence enable existing Cisco Unified
Communication investments with premise-based
end-to-end Cisco solution
 Bundled with CUWL Standard, Business Edition,
and Professional
Cisco Hosted Unified Communications
Services
 A Carrier-Class Hosted Unified Communications Platform
§ Key Capabilities
 Devolved administration for distributed operation
 Multi-tenant virtualization
 Automated provisioning for rapid deployment
 Legacy connectivity for graceful migrations
§ SP Partner Benefits
 Pre-designed integrations lowers implementation
costs and reduces time to revenue
 Operational efficiencies lowers management costs
and increases margins
 Accelerates UC and collaboration service creation
and deployment
§ End User/Customer Benefits

 Reduces capital expenditures
 Frees resources for core business functions
 Alleviates need for technical resources
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© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26
Large Enterprise System
§ Reliable and Scalable Solution for Large

and Complex Environments
 Integration of Cisco Unified CM, Cisco
Unified CM Session Management Edition
and VOSS
 Centralized provisioning and management
 Tiered administrative options
 Hierarchical aggregation: reliable, scalable,
modular
 Lower operating expenses
 Faster deployment time
 High scalability and availability
§ Partner Benefits
 Address large-scale managed UC
requirements
 Enables efficient operations, lowering
expenses for ongoing management
Cisco Unified Communications Express
Services Interface

Enabling New Revenue with Minimal Operational Impact
Enables SP Services To: Soft Application Example Services:

Switch Server
1)Deliver UC Services to UCX-SI 1)Centralized Directory

Prem-Based Unified CME SDK
2)
2)
3)Extension Mobility
3)Monitor & Control Call State SIP CTI 4)
for Unified CME end points Trunk Protocol
4) Signal Exchange 5)Customer Care
6)
5)Dynamically Provision
Unified CME w/ XML 7)Fixed Mobile
Convergence
8)
SCCP
Unified CME
w/UCX-SI
RESULT: An Architecture for Delivering New, Revenue

Generating UC Services with Increased Velocity
Cisco Unified IP Phone 9900 Series
 Advanced Collaborative Media Endpoints
§ Key Capabilities
 Elegant and intuitive ergonomic design
 Interactive, multi-party H.264 business video (camera)
 Vibrant high-resolution color displays
 USB and Bluetooth for added convenience and
freedom
 Built-in Wi-Fi (IP Phone 9971 only)
 Premier audio with HD voice
 Earth-friendly (deep sleep option, recyclable plastics)
 Enhanced user experience
 Faster decision making with video
 Lower TCO
§ Partner Benefits
 Greater competitive differentiation
 Expands sales and service opportunities
§
§
§
Cisco Unified IP Phone 8900 Series
 Advanced Professional Media Endpoints
§ Key Capabilities
 Elegant and intuitive ergonomic design
 Ten tri-color feature/session keys
 High-resolution (VGA) 5-inch color TFT display
 USB for flexible communications
 Premier audio with High-definition voice (HD voice)
 Earth-friendly enhancements
 Lower TCO
 Green
§ Partner Benefits
 Increased sales and service opportunities
§
§
Cisco Unified IP Color Key Expansion Module
 Added Scalability and Responsiveness
§ Key Capabilities
 Thirty-six programmable line/feature keys per module
 Graphical backlit color LCD display with LCD labels
 Tri-color LED’s for call state
 Deep-sleep option for reduce power consumption
 Wall-mountable and choice of colors
 Increases responsiveness
 Reduces costs
 Earth-friendly
§ Partner Benefits
 Enhances sales and service opportunities
§
§
§
Cisco Unified Video Camera Available
1HCY10
 Enhancing Collaboration with Video

§ Key Capabilities
 High-performance H.264 standard interactive video
 Video communications up to 30 frames per second
 USB mounted connection for easy plug-n-play
 Digitally controlled features for Pan/Zoom and Tilt
 Video Mute feature
 Choice of color options
 Easy-to-install
 Lower TCO
§ Partner Benefits
 Expands sales and service opportunities
§
§
FCS with 9.0(2) firmware – Available CY 1H 2010
§
Cisco Integrated Services Router (ISR)G2
Portfolio for Unified Communications Avail
Oct 20
Cisco Unified Communications Manager Express
Cisco Unified Survivable Remote Site Telephony
Key ISR G2 Capabilities 300/1200
Phones
Up to 5X more performance
Concurrent Services and Performance
Services-Ready Engine
200/730 3945
Gigabit fabric Phones
 150/250
Key Benefits 3925
More UC capacity Phones
Add services w/o truck rolls 100/100 2951
Reduce TCO
Phones
50/50
Phones 2921
35/35 2911 High-Density Services
Phones Modularity with Performance
Multiple Services Optimized for “All-in-one”
2901 Solution (NM-SM, NME,
Extended Modular EVM, ISM, WIC/VIC)
Connectivity (EVM,
ISM, SM, WIC/VIC)
Cisco Unity Express
Local Auto Attendant and
Low Density Services Voice Mail System with 12-250
Mailboxes, 4-32
Sessions/ports
600 Hours of Storage
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reserved. Branch
Cisco Confidential Enterprise Branch Office 33
ASR 1000 Series Cisco Unified Border
Element (SP Edition)
§ New Capabilities
 No need to create overlay network; eliminate additional
appliances
 Integrated with routing, WAN aggregation, IPSec,
BRAS, FW, MPLS functions, DPI. All can be enabled
simultaneously
 Un-paralleled performance: Over 68K sessions* with
HA at 370 calls/second
§ Key Benefits Cisco® ASR 1000 Series
 Enables services like SIP trunking, residential
telephony, SP VoIP peering, B2B TelePresence. IMS
ready Fully Integrated - no service
 CAPEX and OPEX reduction with integrated services blades required
 Best in price-performance, No additional charge for
features
 Validated interoperability with CUBE (Ent) Choice of ASR 1000
§ Flexible and open architecture chassis, RP, ESP engines
 Range of interfaces (10GE, GE, FE, POS, T3, etc), with and clear platform HW
choice of 2RU/4RU/6RU Chassis and 5G, 10G, 20G
engines roadmap for upgrades
 Clear upgrade path with ASR 1000 HW roadmap of
RPs, ESPs
§ Continuous system operation Designed for Service
 Stateful redundancy with active session preservation Providers

 In-Service Software Upgrades
* Each session represents a complete voice call with 14 SIP messages per call, i.e., 2 call-legs on
the
§ SBC consisting of 2 media-legs for a bi-directional media flow and 7 SIP messages per call-leg
ASR 1000 Series Cisco Unified Border
Element (Enterprise Edition)
§ New Capabilities
 Consistent configuration with voice gateways

Integrates into Cisco Unified Communications®
family of products
 Able to act as Data Center consolidation for IP
interconnects
 Integrated with routing, WAN aggregation, Cisco® ASR 1000 Series
IPSec, BRAS, FW, MPLS functions. All can be
enabled simultaneously
§ Key Benefits
Fully Integrated - No
 Offers compelling ROI with SIP trunk Service Blades required
consolidation
 Offers growth path from the ISRs
 Validated interoperability with CUBE(SP) Choice of ASR 1000
§ Flexible and open architecture chassis, RP, ESP engines
 Range of interfaces (10GE, GE, FE, POS, T3,
and clear platform HW
etc), with choice of 2RU/4RU/6RU Chassis and roadmap for upgrades
5G, 10G, 20G engines
§ Enhanced Redundancy
Designed for Enterprise
 Stateful media preservation of active calls
Customers
§
* Each session represents a complete voice call with 14 SIP messages per call, i.e., 2 call-legs on
the SBC consisting of 2 media-legs for a bi-directional media flow and 7 SIP messages per call-leg
Cisco ASA 5500 Series 8.3 Release
New Unified Communications Security Capabilities
§ New Capabilities
 Security for Intercompany Media
Engine Solution
 Supports encryption of media and signaling and
threat prevention for B2B Calls. QoS monitoring
feature delivers PSTN fallback
 Headend support for VPN Phones
 IP phones 7942G, 7945G, 7962G, 7965G and
7975G (SCCP)
 UC Proxy Enhancements:
 UC Wizard for improved management
 Phone Proxy Licensing enhancements for
failover
 Presence Federation Proxy support for new
Jabber gateway server
 Foundational Support:
 SIP and SCCP Inspection engine updates
 Security for business-to-business
communication
 Management and licensing improvements
for Phone Proxy
§ Partner Benefits
 Additional perimeter security opportunities
with Cisco ASA
Mobile
Applications

© 2009 Cisco
Inc. All
Systems,
rights reserved.
Cisco Confidential
Mobile Applications
Product Names
Cisco WebEx Meeting Center on iPhone v1.3
Cisco Unified Mobile Communicator for iPhone and Blackberry
(MobileUnified
Cisco Meeting)
Mobility Advantage 8.0
Nokia Call Connect 2.0 for Cisco
Cisco Unified Wireless IP Phone 7925G-EX
Cisco WebEx Meeting Center for Available
iPhone v 1.3 Now
 Stay Connected to Your Important Meetings, Wherever You Are

§ WebEx Meeting Center for iPhone v1.3
Enhancements:
 Meeting handoff: transfer a live WebEx web
meeting on the iPhone to a PC with a flick of a
wrist
 Audio transfer from an iPhone to an IP phone
supported with Single Number Reach
 Join by meeting number – enter WebEx
meeting number in the WebEx app for the
iPhone to join the meeting
 Collaborate anywhere, anytime, even on your
iPhone
 Let the technology adapt to your environment,
whether in motion or on desktop
§ Partner Benefits
 Demonstrate the power of collaboration in
motion on the iPhone
 Introduce the benefits of WebEx starting with
the meetings on the iPhone
§
C97-563309-00§ © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 39
Cisco Unified Mobile Communicator
“Cisco Mobile” in the App Store
§ Cisco Unified Mobile Communicator 7 for iPhone
 Dial via Office
 Visual business voicemail
 Mobile Connect on/off setting
 Cisco Unified MeetingPlace meeting list with Call Me
 Directory access
 VoWLAN (CY Q1 2010)
 Reduce cellular costs with Dial via Office and
VoWLAN
 Place business calls from your iPhone, but appear
as
If you’re calling from the office
 Avoid roaming charges and minimize disruptions by
turning on and off Mobile Connect (SNR)
§ Partner Benefits
 Upgrade the installed base
 Additional incentive for customers to purchase
CUWL Pro
§
Cisco Unified Mobile Communicator
§ Cisco Unified Mobile Communicator 7 for BlackBerry

 Dial via Office
 Visual business voicemail
 Mobile Connect on/off setting
 Cisco Unified MeetingPlace meeting list with Call Me
 Presence
 Directory Access
 Reduce cellular costs with Dial via Office
 Place business calls from your iPhone, but appear
as if you’re calling from the office
 Avoid roaming charges and minimize disruptions by
turning on and off Mobile Connect (SNR)
§ Partner Benefits
 Increase services revenue
 Upgrade the installed base
 Additional incentive for customers to purchase CUWL Pro
§
Cisco Unified Mobility Advantage
Nokia Call Connect for Cisco
§ Nokia Call Connect 2.0 for Cisco

 VoWLAN and VoIP over 3G
 Automatic handover between networks
(select devices)
 DTMF Mid-Call Features
 XML Application Support
 Interoperable with Cisco Unified Mobile
Communicator
 Reduce cellular costs with Dial via Office and
VoWLAN
 Productivity-enhancing features
§ Partner Benefits
 Upgrade the installed base and extend wireless
coverage
 Hard ROI
§Not supported on the AT&T Nokia E71x
Auto-handoff only on E72, E75, E52,
E55
Cisco Unified Wireless IP Phone 7925G-EX
 Rugged, Resilient and Feature Rich Pending
Certification
1HCY10
§ Key Capabilities
 Certification for ATEX Zone 2 and CSA
Class I Division 2 for potentially explosive environments
 IP64 rating for dust/water resistance
 Added freedom with Bluetooth and speakerphone
 Long-life batteries help to stay connected
 Access to Cisco UC for more hazardous environments
 Reduces costs while delivering added resilience
 Increases productivity
§ Partner Benefits
 Expands sales and service opportunities into
previously untapped $559M market (2010)
 Increased market share
§
§
§
Customer Care

© 2009 Cisco
Inc. All
Systems,
rights reserved.
Cisco Confidential
Customer Care
Product Names
Cisco Unified Contact Center Enterprise 8.0
Cisco Unified Intelligence Center 8.0
Cisco Unified Customer Voice Portal 8.0
Cisco Unified Expert Advisor 8.0
Cisco Unified Contact Center Express 8.0
Cisco Unified IP IVR 8.0
Cisco and salesforce.com Customer Interaction Cloud
Cisco Unified Contact Center Enterprise 8.0
 Adding Incremental Features and Functionality
§ New Capabilities
 Call Type to Skill Group reporting
 Agent self-reskilling
 Addition of 15-minute interval
reporting
 Improves productivity using Cisco
Unified Intelligence Center
 Lower TCO through Virtualization
 Increased scalability for Cisco
Outbound Option using SIP-based
Dialer
§ Partner Benefits
 Separate Install and Set Up
 Better diagnostics through the use of
C97-563309-00 the Analysis Manager
Cisco Unified Intelligence Center 8.0
 Customizable and Flexible Reporting
§ New Capabilities
 Integrated offering as part of Unified
CCE/CCH/ICM
 Cluster deployment for resiliency and failover
 Localization and Internationalization to 17
languages
 Easily customizable integrated reporting
 Flexible Web 2.0 Interface
 Partition information virtually
§ Partner Benefits
 Extensible platform for custom reporting on
multiple products
 Out-of-the-box templates for Unified CCE,
CCH, ICM, Unified Expert Advisor and
Unified Customer Voice Portal
§
Cisco Unified Customer Voice Portal 8.0
Award-winning Speech and Video-enabled Self-service

Powerful Call Control to Treat Calls at the Most Efficient Location

§ New Capabilities
 Courtesy Callback
 Support for VMWare w/ co-resident Peripheral
Gateway
 Integrated management via Analysis Manager
 Enhanced SIP capabilities
 Callers in queue have option to receive a callback
 Fewer boxes to deploy
 Easier, more comprehensive system management
 More information about the call/caller
§ Partner Benefits
 Open-standards IDE allows Partner value-add by
creating IVR applications
 Customer Voice Portal's call control enables
migration from TDM to IP
§
Cisco Unified Expert Advisor 8.0
Faster, More Efficient and Accurate Customer Service

to Handle Incoming Customer Calls

§ New Capabilities
 Mobility for Experts
 Certified with Cisco UC Integration
for MOC
Expert Advisor: John, are you available
§ Customer Benefits to handle this contact?
 Experts can be anywhere

 Experts enjoy benefits of MOC
integration
§ Partner Benefits John Smith: Yes @ 555-4289

Expert Advisor: Pls standby for call.
 Can be sold as an add-on to
existing
(or new) Cisco Unified Contact
Center Enterprise
 Can be sold as a standalone
system to smaller enterprises and
C97-563309-00
businesses
Cisco Unified Contact Center Express 8.0
 Added Redundancy and Improved TCO
§ New Capabilities
 High availability over WAN for disaster recovery
 Simplified install, upgrades and reversion for
reduced TCO
 Improved diagnostics through support for Analysis
Manager
 Support for Cisco Unified IP Phone 89xx and
99xx Series as agent phones and cross-cluster
extension mobility
 New Web 2.0 interface for Cisco Unified
Workforce Optimization Quality Management
 Improves availability by supporting geographical
redundancy
 Increased security reduces system downtime
§ Partner Benefits
 Reduced time to install, upgrade and revert
 Improved security reduces frequency of patches
and updates
C97-563309-00

Cisco Unified IP IVR 8.0
 Added Localization, Redundancy and Improved TCO
§ New Capabilities
 New Prompt Localizations (Australian
English, Turkish, Czech, Hungarian and
Polish)
 High availability over WAN for disaster
recovery
 Reduces total cost of ownership by
simplifying install, upgrades and reversion
 Supports Analysis Manager
 Improves availability by supporting
geographical redundancy
 Increased security reduces system
downtime
§ Partner Benefits
 Reduces time to install, upgrade and
revert
C97-563309-00
 Improved
© 2009 Cisco Systems, Inc.security
All rights reserved.reduces frequency of
Cisco and salesforce.com Customer
Interaction Cloud
§ Delivering the complete contact center in the cloud
while leveraging the power of social media in
customer care environments for the mid-market.
§ Allows customers to use the salesforce CRM
application as the user interface with integral
Cisco Unified Contact Center agent capabilities.
§ Available in North America in early CY2010; will be
available in other theaters later in CY2010.
 Increased operational productivity will result
from incredibly rapid deployment and change
management potential
 Reduced total cost of ownership (CapEx,
support, implementation, upgrade, and training
cost)
 Flexible scalability will feed both growth and
retention imperatives.
§ Partner Benefits
 Deliver a complete, richer application portfolio
and offer more complimentary options to your
customers and prospects
 Move beyond IT and engage in compelling
conversations with business owners/business
decision makers
 Reduced pre- and post-sales cycle (try-before-
you-buy simplifies the sales model)
§
Telepresence

© 2009 Cisco
Inc. All
Systems,
rights reserved.
Cisco Confidential
Telepresence
Product/Solution Names
Any-to-any Cisco TelePresence HD Interoperability
Cisco TelePresence WebEx Engage
Intercompany Cisco TelePresence Directory
Cisco TelePresence Manager
Cisco TelePresence System 1100
Cisco Media Experience Engine 3500 and 5600
Any-to-any Cisco TelePresence
Available
HD Interoperability 1HCY10
 HD Video Conferencing Interoperability

§ Cisco end-to-end network-based solution
§ 720p full screen experience
§ Provides support for other video-enabled devices
§ Any-to-any stored media processing
 Gives customers choice for HD interoperability
 Simplified management for videoconferencing
interoperability
 Leverage existing HD VC investments
 Enabling more endpoints to participate in immersive
collaboration
 Future-proof for other video any-to-any
capabilities
 Expanding the universe of endpoints to connect to
other video-enabled devices
§ Partner Benefits
 Upsell/cross-sell
 Starting point for video platform sales
§
Available
Cisco TelePresence WebEx Engage 1HCY10
 A Single Solution for Immersive Meetings

§ “One button to push” to launch WebEx from Cisco
TelePresence room
§ Two-way data sharing for WebEx and Cisco
TelePresence attendees
§ Integrated audio and unified participants list
§ Global reach: Cisco TelePresence video in a WebEx
meeting
 Ease-of-use and broad reach through one
collaborative solution
 Attend meetings using the most accessible
technology
 Improved user experience and productivity
 Simplified scheduling and “one button to push”
meeting start
§ Partner Benefits
 Upsell/cross-sell
 Reason to standardize on WebEx conferencing
§
Intercompany Cisco TelePresence
Available
Directory Q1CY10
Cisco’s strategy is to provide a global directory of


Cisco TelePresence endpoints, including private & public rooms,

accessible for intercompany calls based on customer security policy.
§ Search for CTS rooms and locations
§ Simplify meeting setup by knowing View a demo of Cisco directory approach
locations, time-zones, even service
provider details
§ Obtain scheduling tips for
intercompany meetings
§ Get directions to the meeting room
further simplifying meeting setup
§ Secure sensitive meeting resource info
(eg phone numbers, address)
via privacy policy controls
§
§
Increased Usage and Sales

Benefits Increased Customer Satisfaction
Cisco TelePresence Manager Available
Next Generation of CTSMAN 1HCY10
 Simplify Scheduling, Call Initiation, and Management

§ Manage conference resources for various
meeting types:
 Point-to-point, multipoint, interoperability, Cisco
TelePresence WebEx Engage, intercompany
 Built-in usage, productivity, and ROI reporting
 Tools for concierge and helpdesk users
 Integrates with existing infrastructure
 Scheduling API options
 Customer Benefits
 Easy scheduling and one button to push meeting
launch to minimize user training and support
 Reduce cost of ownership by integrating with
existing infrastructure
§ Partner Benefits
 Ease of uses demonstrates the value of Cisco
TelePresence System
 Cross-sell with other Cisco products
§
Available
Cisco TelePresence System 1100 Now
Meeting-ready Cisco TelePresence for

Multipurpose Rooms
§ New industria design for single-screen,
single-camera endpoint
§ Built-in audio conferencing
§ Extra HDMI port for DMP or other external
monitor
§ Can be upgraded to Cisco TelePresence
System 1300
 New multipurpose room choice
 Seamlessly go from audio conferences to
Cisco TelePresence meetings
 Multiple uses: CTS, digital signage, in-
room display, audio
§ Partner Benefits
 New endpoint to sell
 Multifunction option and improved ROI
§
Cisco Media Processing
New Features and New Platform Introduced
 Live Features Now Available!
§ MXE 3500: New Platform
 Live transcoding
 Speech to Text
§ MXE 5600: New Platform
 Modular chasses for live transcoding,
media adaptation and HD interop
 Any-to-any live video sharing
 Transcription allows for further reach of video content
 Modular form factor on MXE 5600 allows for growth as video requirements
increase
§ Partner Benefits (at least 2)
 Enhanced capabilities increase competitiveness of platform
 New revenue streams through application development
§
§
Conferencing

© 2009 Cisco
Inc. All
Systems,
rights reserved.
Cisco Confidential
Conferencing
Product Names
Cisco® WebEx Node for Media Convergence Server
Cisco Unified MeetingPlace 8.0
Cisco Unified Videoconferencing 7.0
Avail
able
Cisco WebEx Node for MCS Q1CY
10
WebEx and Unified MeetingPlace integration that Extends

the Cisco WebEx Collaboration Cloud On-premises

§ New Capabilities Internal Participants
 In-house WebEx web, VoIP, and video traffic rush
over the WebEx Node, single connection to cloud
 On-premises data options for media traffic,
recordings and schedule information for internal-only
meetings
 Installed on Cisco Media Convergence Servers
WebEx
 Automatic failover to cloud for non-internal meetings Node for
MCS
 Optimize user experience – better performance Single
 Lower costs by reducing WAN bandwidth and Stream to
WebEx
running voice conferencing on-premise
 Enhance policy for WebEx Meetings
§ Partner Benefits Cisco WebEx
Collaboration
 Highly differentiable cloud and on-premises solution Cloud
 Cross-sell, upsell opportunities
External Participants
§
Avail
able
Cisco Unified MeetingPlace 8.0 Q1CY
10
On-premises Audio and Video Conferencing Infrastructure

for Cisco UC and WebEx

§ New Capabilities

Enhanced Cisco WebEx® integration
 - WebEx Node on MCS
 - Enterprise Edition
 New “Software on MCS Server” deployment option
 Impromptu multiparty audio, video for Cisco Unified
Communications (CSF)
 Optimize conferencing user experience and cost
effectiveness
 Enhance productivity for Cisco Unified
Communications, client services framework
environments
§ Partner Benefits
 Highly differentiable cloud and on-premises solution
 Cross-sell, upsell opportunities
§
Cisco Unified Videoconferencing 7.0
Avail
New Hardware Platform (5000 Series) for HD Video able
Environments Now
 Enables HD Video across the Cisco Collaboration Portfolio
§ New Capabilities
 Full High-Definition (HD) video – up to
1080P*
 Platform for HD TelePresence
interoperability
 More advanced, HD desktop video
 Enhanced user experience, application
support
 Better enable HD video with Cisco Unified
Communications, WebEx
 Fully leverage HD video investments
§ Partner Benefits
 Up-sell opportunity – Environments
* 1080p delivered in v7.1
C97-563309-00 benefiting from HD
Messaging

© 2009 Cisco
Inc. All
Systems,
rights reserved.
Cisco Confidential
Messaging
Product Names
Cisco WebEx Mail
Cisco WebEx Connect IM
Cisco Unified Personal Communicator 8.0
Cisco Unified Communications Integration for Microsoft Office
Communicator
Cisco Unity 8.0 8.0 and WebEx Connect C6
Cisco Unity Connection 8.0
(Includes Speech
Cisco Unity ExpressConnect
8.0 for Cisco Unity Connection)
Cisco WebEx Mail Available
Now
 The Next Evolution of Email and Collaboration
Cisco WebEx Connect IM Available
Now
 Deliver Instant Messaging, Unified Communications and
Collaboration Capabilities
§ WebEx Connect C6 Enhancements:
 WebEx Connect uses XMPP, the only Internet
presence/IM standard formalized by the IETF
 Available with or without teamspaces

Cisco® Unified Communications® Integration enables
Cisco telephony capabilities natively from the WebEx
Connect client
 Enhanced WebEx Meeting integration
 Enhanced policy management and
organizational administration
 Improve end user productivity with a single unified
client delivering presence, EIM, and UC capabilities
with minimal overhead.
 Find and collaborate with colleagues inside or outside
your organization through the most efficient channels.
 Centralize provisioning and simplify management of all
enterprise users, groups, or individuals through a single
console.
§ Partner Benefits
 Integration with Cisco Unified Communication enables
up-sell and cross-sell across the Cisco installed base
 Support for SP Audio Conferencing

C97-563309-00 § © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 70
Cisco Unified Personal Communicator 8.0*
 Single Multi-media UC Client for Rich Borderless Collaboration
§ Key Capabilities
 Based on Cisco Unified Client Services Framework
 Enhanced and intuitive unified communications user experience
 Standards-based wide-band audio and high-definition video
 Enhanced presence & enterprise IM (group & persistent chat, as
well as client-side logs)
 Server-side IM logging and Compliance
 B2B federation to Microsoft Office Communicator, IBM Sametime,
WebEx Connect, & Cisco Unified Personal Communicator
 B2C federation to standard-based XMPP services (i.e. Google Talk)
 Exchange of instant messages between Cisco Unified Personal
Communicator, Cisco Unified Mobile Communicator and 3rd party
XMPP clients (e.g. Adium & Pidgin) and applications
 Instantly connect with your business contacts - both within & beyond
your corporate network - from a single interface
 Enhanced collaboration experience with the quality & reliability of
network-centric Cisco UC
§ Partner Benefits
 Deliver a rich Cisco UC experience – including and beyond the
desktop - with end-to-end premise-based Cisco solution
 Bundled with CUWL Standard, Business Edition, and Professional
§
 Note: Prototype of user interface. Subject to change * Targeted for Q2CY2010

Cisco UC Integration™ for Microsoft Office
Communicator 8.0
 Standards-based Multi-media Collaboration Directly from MOC
§ New Capabilities
 Standards-based deskphone and softphone
high-definition video support
 Impromptu escalation into integrated voice,
video, and web collaboration
 Visual Voicemail
 Audio enhancements
 SRST support
 Native to Microsoft Office Communicator
rich multi-media collaboration experience
 Easier-to-manage single call control
architecture
 Investment Protection and Lower TCO
§ Partner Benefits
 Easier-to-implement alternative relative to
Audio Call Control Presence
dual- call control solution Unified
Client
 Bundled with CUWL Standard, Business Services
Edition, and Professional Framework
§
Cisco Unity Connection 8.0
§ Voicemail Interoperability, Speech Connect,

and Greater Scalability on A Linux Appliance

Digital networking interoperability with Cisco Unity®
8.0.
 Improved Scalability: 20,000 users/250 ports per
server, networking of 20 nodes and a 100,000-user
directory.
 Speech Connect for Cisco Unity Connection available
now with version 7.1.3; a speech enabled auto
attendant on the appliance with no separate speech
server required.
 Noise Filtering feature improves message
quality and speech recognition accuracy.
 Reduced TCO: with the newer MCS-7845, Unity
Connection will support up to 20,000 voicemail boxes.
 Speech Connect allows callers to reach employees
by speaking their name.
 Interoperability with Cisco Unity allows users data to
be
replicated across Unity and Unity Connection
systems.
§ Partner Benefits
 Separate message store of Unity Connection avoids
direct integration with Exchange and Active Directory.
Cisco Unity 8.0
§ Improvements in Interoperability and

Administration Provide Greater Flexibility

Digital networking interoperability with Cisco Unity® 8.0.
 Exchange 2007 VPIM support.
 Use natural spoken language for dates, times, and
commands.
 Support for Microsoft SQL 2005 and Internet Explorer
8.
 Interoperability with Cisco Unity allows users data to be
replicated across Unity and Unity Connection systems.
 Interoperate with legacy voicemail systems using VPIM

in a
pure Exchange 2007 environment.
 More efficient mobile worker experience with Voice
User
Interface enhancements.
 Quicker installation; increased directory synch
performance .
§ Partner Benefits
 Interoperability with Unity Connection and legacy
voicemail
systems, simplified administration, and quicker
C97-563309-00 installation
Cisco Unity Express 8.0
§ Survivable Voicemail and Enhanced User Experience in

The Branch Office

Survivable Remote Site Voicemail (SRSV) uses Cisco Unity®
Express at the branch office to back up centralized Cisco Unity
Express voice messages if the WAN is down.
 Enhanced, web-2.0 administrative user interface.
 Notification for scheduled backup.
 Open APIs for widget development.
 Post-install auto configuration.
 SRSV handles voice messages if the WAN is down and
restores
voice messages to the central server when the WAN is back
up.
 Admin GUI is consistent with other Cisco UC solutions,
providing
customers with a familiar interface and faster learning curve.
 Notification of successful or failed backup via phone or email
allows
administrators to take immediate action after backup without
being in
front of the monitor.
§ Partner Benefits
 Web 2.0 REST-based APIs allow for easier customization and
add-on services from Partners.
 Post-install auto configuration provides default system
C97-563309-00 configurations
Enterprise Social
Software

© 2009 Cisco
Inc. All
Systems,
rights reserved.
Cisco Confidential
Enterprise Social Software
Product Names
Cisco Show and Share
Cisco Pulse (Limited Availability)
Cisco Enterprise Collaboration Platform (Limited Availability)
Cisco Show and Share
 Social Video System
§ Product Overview
 Video Collaboration & Sharing
 User Generated Content & Social Media
Features
 Live Events & TelePresence Playback
 Secure business workflows and reporting
 Video is Everywhere: Democratization of
video
 Video is Personal: Get closer with your
employees, partners, customers and
students
 Meeting Optimizer: Reduce time spent in
status and project meetings
§ Partner Benefits
 New revenue opportunity – large
opportunity in Education
 Only platform of its kind in industry
§
Limited
Availability
Cisco Pulse October
2009
 Automated People and Media Search
§ Overview
 Taps into the network to automatically
discover pertinent work experience and
valuable content spread across your
organization
 Ability to collaborate with colleagues in a click
 Automatically navigate rich media to the
relevant spoken word
 Embed this capability in a variety of business
applications using OpenSocial APIs
§ Benefits
 Accelerate Performance
Quickly find relevant people and information
 Increase revenue and customer satisfaction
Improving decision making driving shorter
product life cycles and sales cycles
 Maximize IT investment and human capital
Take advantage of the network to cut across
silos to make use of available resources
C97-563309-00

Cisco Enterprise Collaboration Limited
Platform Availability
 Integrated Workforce Experience

§ New Capabilities
 Enhanced corporate directory with social networking capabilities (e.g., Facebook for the
Enterprise)
 Create team spaces and community environments on the fly
 Standards-based interfaces into transactional and content management systems
 Customizable end-user framework for integration to business applications & web 2.0
content
 Pluggable Unified Communication integration: Presence, IM, Click to Call, “Click to
Meeting”
 Policy management: Dynamic rules-based authentication and access control
 For End-users:
 Productivity: Connecting people, communities and information to get work done faster
 Agility: Form teams, find experts, collaborate instantly
 Experience: Consolidated view, fast and easy access to contextual and relevant
expertise and information
 For IT:
 Open and Interoperable: Pre-integrated, Standards-based, tie into legacy systems
 Go at your own pace: Start with one function, one location, one feature, etc.
 Reduced overhead for collaboration enablement
§ Partner Benefits
 Expand UC practice into Collaboration and engage customers at a higher level
C97-563309-00
Open
 © 2009 standards based extensible
Cisco Systems, Inc. All rights reserved.
platform allows you to leverage existing skill-set
Collaboration,
Services

© 2009 Cisco
Inc. All
Systems,
rights reserved.
Cisco Confidential
Services Accelerate Business Value
 Helping Businesses Plan, Build, and Run for Success
Healthy Balance Sheet Top-Line and Bottom-Line Growth
§Reduce asset investments. §Solutions enhance customer

Optimize existing resources experience
§Decrease liabilities and risk §Reduction in risk and
§Working capital reduction by complexity
accelerating ROI §Reduced time to breakeven
Enhanced Long-Term Rate of Return
Targeted Services Offers
Offers Focus
New Buying Centers Designed to help organizations thrive in today’s challenging economic
times. Focuses on how collaboration solutions can help organizations
prepare for the economic upturn and accelerate business results.
Collaboration Discovery Session Leading Practices
Contact Center: Business Management Transformation Session
Collaboration Index Tool: New pre-sales assessment tool to help
bridge conversation gap between sales/partners and customers.


TDM to IP Migration Designed to help organizations migrate from legacy phone systems to
unified communications. Focuses on best practices for migrating and
shares how UC can help increase return on voice infrastructure
investment.
Partner Migration Discovery Session Leading Practices
UC Migration Partner Support Program
Cisco Interactive Technology Workshops (CITW) – bi-weekly
Partner Demand Generation Assets – Migration Discovery Session
enablement. Available for U.S. at this time.


Services Business Value
§ Expertise. Experience and knowledge.
§ Value. Benefits we bring to your business.
§ Consistency. We apply leading best practices.
§ Choices. We offer a range of services.
§ Service Excellence. Industry recognition and customer
satisfaction.
§ Innovation. Out-of-the-box thinking.
§
People Processes Tools Partners

Programs,
Tools,
Pricing

© 2009 Cisco
Inc. All
Systems,
rights reserved.
Cisco Confidential
Cisco Unified Workspace Licensing
Updates
§ All client and server software, licensing, service

and support, and software subscription are
packaged together, simplifying the way a
customer acquires and manages Cisco Unified
Communications.
§ eDelivery will now be available for all CUWL
add-on orders.
§ Removed maximum limit on number of analog
phones and add-on voicemail boxes.
 More flexibility to meet customer needs
 Improved ease of managing add-ons for
CUWL with eDelivery
§ Partner Benefits
 Improves ease of ordering and
managing CUWL add-ons
 Increased profitability by making CUWL
a more competitive and attractive
solution
Available
Cisco Quoting and Sizing Tools FEB 2010
Support for Unified Communications 8.0 System Release
Unified Communications
Quote Builder Solution Expert
Sizing Tool
SMB-Mid-Market Mid-Market - Enterprise
Enterprise
500 endpoints max 15,000 endpoints max
unlimited endpoints
§Partner Benefits: §Partner Benefits: §Partner Benefits:

§Reduce time to quote §Quickly generate §Delivers hardware
§Delivers Bill of Materials, complete, accurate Bill requirements and resource
network diagram, of Materials utilization for Enterprise
design guide §Easily access design solutions, including Contact
§Available in 17 guides and other Center Enterprise
languages technical resources §Powerful modeling
§Available in 17 capabilities and an easily
§ languages navigable interface
§ §Ideal for new and existing
§ deployments
§http://www.cisco.com/go/qb §http://www.cisco.com/go/sx §http://tools.cisco.com/cucst
§ §
New! Cisco Collaboration User Group
§ New Cisco sponsored user group for collaboration
customers – launched at Cisco LIVE in June www.cisco.com/go/cug
2009
§ Private spaces within the Collaboration
Community
 Members-only event information and registration
 Discussions and networking with other members
§ Exclusive member-only events

 Quarterly Product Management briefings
 Deep dive product and roadmap briefings
 Ask the Engineer briefings and online
discussions
§ Interact directly with Cisco Product Management

 Influence product roadmaps
 Feature Request Tool
 Special Interest Groups - advisory “go to” groups
 Early Field Trial and Beta Trial opportunities

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The New Collaboration Experience

Cisco Collaboration 2010 Launch

Product Overview Slide Deck

Updated – October 30, 2009

The Cisco products, services or features identified in this

Text Voice, Video

“Raising the productivity of employees whose jobs can't be automated

Inside the firewall, walled off Inclusive,

IP Mobile Customer Enterprise

Conferencing Customer Care

Presence Session Mgmt Content Mgmt

Infrastructure Virtual Machines Network Storage

On-Premise Hybrid SaaS

Connect the Right Context: Presence,

Accelerate Team Integrated

Maximize Your Openness and

C97-563309-00Presentation_ID © 2009 Cisco Systems,

§ Introduce support for new collaboration

§ Support for Unified IP Phone 6921/6941/6961

 Enhanced security built-in

§ Effortless for users and administrators

and Headset Support

 Lower hardware cost and maintenance with

customers; up sell opportunity to installed

IM federations (inc. Webex Connect)

§ End User/Customer Benefits

§ Reliable and Scalable Solution for Large

Enables SP Services To: Soft Application Example Services:

1)Deliver UC Services to UCX-SI 1)Centralized Directory

RESULT: An Architecture for Delivering New, Revenue

 Enhancing Collaboration with Video

C97-563309-00 Small Office© 2009 Cisco Systems, Inc. All rightsSmall

C97-563309-00Presentation_ID © 2009 Cisco Systems,

 Stay Connected to Your Important Meetings, Wherever You Are

§ Cisco Unified Mobile Communicator 7 for BlackBerry

§ Nokia Call Connect 2.0 for Cisco

C97-563309-00Presentation_ID © 2009 Cisco Systems,

Powerful Call Control to Treat Calls at the Most Efficient Location

to Handle Incoming Customer Calls

 Experts can be anywhere

§ Partner Benefits John Smith: Yes @ 555-4289

C97-563309-00Presentation_ID © 2009 Cisco Systems,

 HD Video Conferencing Interoperability

 A Single Solution for Immersive Meetings

Cisco’s strategy is to provide a global directory of

Cisco TelePresence endpoints, including private & public rooms,

Increased Usage and Sales

 Simplify Scheduling, Call Initiation, and Management

C97-563309-00Presentation_ID © 2009 Cisco Systems,

the Cisco WebEx Collaboration Cloud On-premises

for Cisco UC and WebEx

C97-563309-00Presentation_ID © 2009 Cisco Systems,

 Note: Prototype of user interface. Subject to change * Targeted for Q2CY2010

§ Voicemail Interoperability, Speech Connect,

§ Improvements in Interoperability and

 Interoperate with legacy voicemail systems using VPIM

§ Survivable Voicemail and Enhanced User Experience in

C97-563309-00Presentation_ID © 2009 Cisco Systems,

 Integrated Workforce Experience

C97-563309-00Presentation_ID © 2009 Cisco Systems,

Healthy Balance Sheet Top-Line and Bottom-Line Growth

§Reduce asset investments. §Solutions enhance customer

Enhanced Long-Term Rate of Return