HRD Department Dev

2007/8 Plan

Carsem Malaysia Sdn Bhd

 Agenda
1. Vision and Mission

2. Situation & Reality

3. Focus

4. Strategies

5. Department Structure

6. Action Plan

7. Review & Balance Score Card

Carsem Malaysia Sdn Bhd
 Carsem Vision
Carsem Vision
• To be a world class
company offering total
assembly and test solution to
the global semiconductor
industry
Carsem Malaysia Sdn Bhd
Carsem Mission
• Carsem will continue to
show profitable growth in
order to expand and become
a manufacturing company
with factories through the
world
• Emphasis on employee
development and operational
and service Excellency will
ensure that we are the
employee and supplier of
choice.
 Hong Leong Group Vision
• Quality
• Entrepreneur
• Innovation
• Honor
• Human Resource
• Committed
• Progressiveness
• Social Responsibilities

Carsem Malaysia Sdn Bhd

 Vision and Mission

Vision Mission

Bringing out the To work together as a team to

best in all of us by anticipate and address work
going beyond force issues to create a
customer supporting environment where
expectation all employees have an
opportunity to achieve their
potential

Carsem Malaysia Sdn Bhd

 High Performance Model:
Learning Organization

Teaching: Growth
Teaching
Management becomes trainers
Groom internal employees as trainers
Learning Profit
Informal learning Collaborating
formal learning Employee
Network to customers and vendors
Supplier Cross Function Team
Community of Practices

Learning: change Collaborating:

speed
Carsem Malaysia Sdn Bhd
 Reality
• Eroding Profit of RM 40 Million a year
from 2001 to 2006
• Target of Saving RM 100 Million a year
in 2009
• Challenges from Neighboring Countries
(The world is flat)
• Learning faster is our only competitive
edge
• Information Warfare (on time and on
target)
Carsem Malaysia Sdn Bhd
 HRD

Learning Focus

Carsem Malaysia Sdn Bhd

 Focus
For E-Learning OD for Succession
HRD Planning

Management Dev Engineering Dev

Focus
Nano Learning Lean Academy
For Frontline Employee

Technical and
Quality Dev
Text
Employee Dev Center for
Resource Group Dev
Carsem Malaysia Sdn Bhd
Team Approach

Carsem Malaysia Sdn Bhd

Best Practices

Carsem Malaysia Sdn Bhd

Carsem Malaysia Sdn Bhd
Talent Life Cycle

Carsem Malaysia Sdn Bhd

Cultural Changes

Carsem Malaysia Sdn Bhd

Competency Model at IBM

Carsem Malaysia Sdn Bhd

Defining L Services

Carsem Malaysia Sdn Bhd

Informal Learning

Carsem Malaysia Sdn Bhd

Learning Management System

Carsem Malaysia Sdn Bhd

 Nano Learning

Posters: 15 Minutes
Carsem Malaysia Sdn Bhd
Asset Based Thinking

Carsem Malaysia Sdn Bhd

Benchmarking

Carsem Malaysia Sdn Bhd

 Training Center
Global Learning Center
HRD Carsem Business School

Carsem U

Training
Center
Carsem Multimedia Studio Center of Excellent

TSDC

Carsem Malaysia Sdn Bhd

 Branding

Learning to Compete

Professional Global Innovation

Carsem Malaysia Sdn Bhd

 HRD

Strategies and Activities

Carsem Malaysia Sdn Bhd

 Nine Strategies
Partnership with Different
Cultivate Values and
Business Unit
Positive Culture
Leverage on our
intellectual capital
Building Employee
Branding

Speed up
knowledge transfer Invest in Strategic
Learning

Focus on Performance Align to Corporate

Solution Objectives
Broadening
Learning Activities

Carsem Malaysia Sdn Bhd

 Strategies
• Focus on Performance Solutions
• Align department activities to Organizational Objectives
• Widening effective personal and organizational learning
activities
• Invest in strategic learning initiatives that have the highest
impact on business and performance results
• Leverage our intellectual capital to grow our knowledge
base
• Speed up the transfer of knowledge to overcome business
concerns
• Partnership with different business units to improve
performance
• Cultivate values, mission, positive culture and behaviors
that can give life, meaning and joy at workplace to improve
employee engagement and commitment
• Building an Employer Brand through Investments in
Learning

Carsem Malaysia Sdn Bhd

 Performance Solution
Focus on Performance Solution
Human Performance Model
Look beyond Training 94.6% Deming

Carsem Malaysia Sdn Bhd

 Focus on Performance Solution

• Develop training management competency

(team learning April-July)
• Build up human performance consulting
competency (Human Performance Model
Training) August-November)
• Establish OD section
• Build team synergy by Team Approach, Job
Rotation and Strenght Based Management
• Upgrade instructor training and coaching
competency to improve effectiveness
• Recruit talents with wide expose, OD minded
and fresh ideas to cope with new Department
challenges

Carsem Malaysia Sdn Bhd

 Alignment

•Align Department activities to

• Organizational Objectives

Carsem Malaysia Sdn Bhd

 Align department activities
to Organizational Objectives
• Create a structure tree for Training
Department that align to Carsem’s Main
Things
• Realign department to support cost saving,
productivity improvement, time saving and
innovation effort of organization such as lean
enterprise, 5S housekeeping, technical
development, ZDT and supervisory
leadership
• Measure business impact of the department
activities
Carsem Malaysia Sdn Bhd
 ROI

Carsem Malaysia Sdn Bhd

 Realign department to fit future
challenges
• Training Shared services – LMS, HRDF, Logistic,
• Technical Development : Technical Skill and
Multimedia
• People and Management Development: Supervisor
and Managers, Carsem U
• Process Improvement - TPM, Lean, Six Sigma,
OD,
Succession Planning, Competency Model
• Frontline Employee Development – Process
Learning, Nano Learning
Carsem Malaysia Sdn Bhd
 Learning Activities

Broadening effective personal

and organizational learning activities

Learning
Activities

Carsem Malaysia Sdn Bhd

Broadening Learning Opportunities

Carsem Malaysia Sdn Bhd

 HRD:
• Re branding
• Layout
• Upgrading
• Team Learning
• Benchmarking
• Training: internet, communication, project
management, soft skills
• External Training
• Projects: Matrix – shared leadership model
• Lean Master
• Consulting Skills

Carsem Malaysia Sdn Bhd

 Widening effective personal and
organizational learning activities
• Provide soft skills development to supervisors and
superintendent with training classes, coaching,
phone-counseling, level 3 evaluation
• Provide Engineers with quality related e-learning
courses (skillsoft Inc)
• Provide Strategic and knowledge based courses to
Senior Managers
• Provide external trainers for FMEA, DOE, SPC
training classes
• Improve corporate orientation and departmental
orientation programs
• Provide training for P.A.s, administrators, clerks and
receptionists
• Provide Nano Learning to Executives, Engineers and

Carsem Malaysia Sdn Bhd

 Strategic Learning

nvest in strategic learning initiatives that have

he highest impact on business and performanc
esults

Carsem Malaysia Sdn Bhd

 Invest in strategic learning initiatives

• Competency Model learning

• Strategic Leadership
• Lean Master
• Six Sigma Black Belt
• Human Performance Improvement Model
• Internal Consulting
• Innovation training for R&D and New Product
Development
• Success Planning and Talent Management

Carsem Malaysia Sdn Bhd

 Intellectual Capital

Leverage our intellectual capital

to grow our knowledge base

Carsem Malaysia Sdn Bhd

 Leverage our intellectual capital to
grow our knowledge base
• Utilize internet research to gather information
for work effectiveness
• Capture knowledge: good and best practice,
high performer’s experiences through Best
Practice Network
• Peer Assist: Organize seminar for peer
sharing for specific topics
• Organize Shared Learning Forum
• Establish Community of Practice
• Setup informal learning structure (blog,
group discussion, digital library, online
search, digital magazine, ebook, mp3 and
etc) – TMS Intranet
Carsem Malaysia Sdn Bhd
 Speed

Speed up the transfer of knowledge

to overcome business concerns

Carsem Malaysia Sdn Bhd

 Speed up the transfer of knowledge
• Deliver E- Learning to 2000 employees for
five courses each per year
(skillsoft Inc., the biggest e-learning
delivery in the world with 4000 courses)
• Deliver Nano Learning (short span learning
for video based training: 15 – 45 minutes) to
supervisors, operators, managers and
executive
• Auditorium sharing (large audience) for
operators and executive (200 employees)
• Provide Executive Coaching for supervisors
and managers
• Nano Learning for Staff and above for 30
minutes video based leanring
Carsem Malaysia Sdn Bhd
 Partnering

Partnership with different business

units to improve performance

Carsem Malaysia Sdn Bhd

 Partnership with different business units to improve
performance

• Focus on individual unique department

development developmental and training
needs – PC, Supply Chain, QA
• Provide facilitating and consulting services to
internal customers – Offsite Meeting
• Form internal trainer network (longer term)
- TSDC

Carsem Malaysia Sdn Bhd

 Employee Engagement
Cultivate values, mission and behaviors
that can give life, meaning and joy at
workplace to improve employee
engagement and commitment

Carsem Malaysia Sdn Bhd

 Employee Engagement
• Revitalize Carsem’s core values and belief
• Establish Leadership Practices (Kauze
and Posner Model), and Competencies
• Leadership Development Plan – Personal
Leadership, People Leadership,
Organizational Leadership
• Develop motivated leaders to provide
conducive environment for employees

Carsem Malaysia Sdn Bhd

 Leadership Development
• Personal Leadership
Values (PEP) Six Thinking Hats, Seven Habits (Impact)

• People Leadership
• Presentation, Negotiation and Influence (Initiative), Mind
Mapping and Reading
• Team Leadership
Leadership Practice (Initiative), 8 management principle Impact),
Coaching (Lean advisor), team building, facilitation
• Organization Leadership
Mini MBA (Finance, Operation management, HR, material etc)
(Global 21), Strategy Development (Square), TEC Asia,
Innovation (Focus Learning)

Carsem Malaysia Sdn Bhd

 Branding through Learning

•Building an Employer Brand

through Investments in
Learning

Carsem Malaysia Sdn Bhd

 Building an Employer Brand through
Investments in Learning

• Develop internal branding to improve image of HRD

Department – logo, form, type, color and font,
department brochure, trainer profile, graphic design
• Better layout of poster arrangement, notice board,
HRD office areas
• Better presentation of HRD’s vision, mission,
strategies, activities, trainers, long term and short
term planning to external customer and new recruits
• Establish Global Learning Center at S Site office
• Establish Center of Excellent for Frontline Employees
• Engage qualified external trainers

Carsem Malaysia Sdn Bhd

 HRD

Department Structure

Carsem Malaysia Sdn Bhd

 New Structure
• Training Administration
(Ros)
• Management Skills Development
(SK Yeong)
• Technical Skills Development
• Multimedia
(Ramond)
• Frontline Employee (M, S, Test)
(Salbiah & Kamaruddin)
• Process Improvement (Lean, TPM, Sigma)
(Peter Chew)
• Change Management (OD, QPP, Lean)
(SK Cheah)

Carsem Malaysia Sdn Bhd

 HRD

Development

Carsem Malaysia Sdn Bhd

 Staff Development
• Training Management Competency
(one day a month: Mc Grew Hill; ASTD)
• Consulting Skills
• Lean Academy
• Internet Research
• Performance Communication
• Leadership Skills
• Organizing and Managing
• Training Delivery Skills
• Soft skills for Instructors
• Benchmarking
• HRD Conferences (4 times a year)

Carsem Malaysia Sdn Bhd

 Internal Changes
• Restructure Department Structure
• Job Rotation
• Branding
• Establish various Training Centers
(GLC, CoE, Carsem U etc)
• External Consultants (AMD, Intel & Aiesec)
• Team Learning
• Matrix Organization
• Sculpture/Media/Model center
• Intranet

Carsem Malaysia Sdn Bhd

 HRD

Review

Carsem Malaysia Sdn Bhd

 Review
• Weekly Section Head Meeting
• Bi-weekly Department Meeting
• Once a week Section Meeting
• Monthly KRA Meeting

Carsem Malaysia Sdn Bhd

Professional . Innovation . Global
Carsem Malaysia Sdn Bhd