Professional Documents
Culture Documents
K 612
Next-Generation Knowledge Management
Prof. Katsuhiro Umemoto
Proposed definition
Economic properties of knowledge
New economic dynamics
Economy is about…
Labor Knowledge
Agricultural age
Industrial age
Land Knowledge age
Ld
(e.g., software, media, entertainment, consulting)
Pace of change
C Knowledge-intensive industries
Lb K High level of K embedded in products/services
(e.g., electronics, computer, pharmaceutical)
Ld
C
Traditional industries
Capital and labor still largely relevant
Lb K
(e.g., oil & gas, construction, transportation, retail)
Ld
In other words…
Knowledge is an infinite resource
Knowledge tends to spread
Alternative views
Network-based knowledge society
New social dynamics
Ethical challenges
Society is about…
Open culture
Content is made publicly available
(e.g., the whole Web, creative commons, WiFi)
The Blogosphere and social networking
Persistent, distributed, open conversation
Leads to unmediated communication,
collective thinking and social mobilization
Peer production
Radically decentralized cooperative production
(e.g., GNU/Linux, Wikipedia, Slashdot, Everquest)
Levels of analysis:
Societal
Organizational
Individual
Societal level
External issues
Scan the environment (e.g., public policies, S&T
development, competitors’ behavior, etc.
Improve knowledge creation and transfer through
collaborative arrangements and acquisitions
Open channels with customers and society
Internal issues
Develop absorptive and innovative capacity
Manage knowledge work and workers
Explore contracting and outsourcing alternatives
Transaction Expert
• Routine work • Judgment-oriented work
• Rules and procedures • Individual expertise and
• Low-discretion experience
workforce or information • Star performance
Individuals
Routine Judgment
Complexity of work
Source: Adapted from Davenport (2005), Thinking for a Living
An emerging relationship through blogs
Andrea accesses
past entries from
Lilia’s blog
A new surge in
reciprocal posts and
comments after
some time