Operations

management

PROJECT ORGANIZATION: CHEN ONE

Group Members:
Aqsa Toufiq
Fatima Gillani
Laraib Mushtaq
Reema Shahid
Problem Statement

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The employee management process comprises
of different problematic aspects. The
performance of employees working at
ChenOne (Gulberg outlet) is poor which leads
to many problems related to inventory
management, store operations, customer
services and billing and turnover.
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INTRODUCTION
Fashion store owned by Chenab group
based in Faisalabad city.
Target market is elite.
Outlet having 4 departments.
No. of employees- 30
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mETHODOLOGY
 Personal Visits and observation
 Interview with

1)regional manager
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2)sales persons
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3)Few customers
First-pass analysis

 In first-pass analysis following operations

related to sales have been analyzed;
 Quality of products
 Inventory
 Customer services
 Employee management
PROBLEMS EFFECTS
Employee Dispute & leg pulling Deteriorates working environment and
reduces employee efficiency

Internal/external thefts Errors in accounting records of the

store

Harsh behavior Bad word of mouth and customer

dissatisfaction

Beeping Problem Embarrassment of the customer

Dual prices Customer discontent

Poor after sales Services Inconvenience for the customer

Counter Billing Errors in accounting records of the

store
Tools to be applied:
 Brainstorming
 Cause & Effect Diagram
 Bar Graph
 Questionnaires
Data to be collected:
 Number of incidents of thefts (inventory)
 Customer complaints
 Employee disputes reported
 Employee Turnover rate
 Problems during “Sales”
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PROJECT PLAN

 Firstpass analysis in which the problems on

our personal observations will be identified
 Pinpoint the main problematic area
 Formulate questionnaires regarding the
concerned area
 Analysis of data collected and application of
tools
 Recommendations
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