MANAJEMEN

OPERASIONAL dan
PRODUKTIVITAS
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 Fungsi operasi dalam
organisasi
Fungsi (sistem) operasi adalah bagian dari organisasi yang ada
terutama untuk membuat dan menghasilkan produk perusahaan,
barang maupun jasa.
Fluktuasi Acak

Masukan
Keluaran
• Material Diperlukan Monitor
PROSES • Barang
• Man Penyesuaian Keluaran
KONVERSI • Jasa
• Money
• Method
• Machine
• Market
Umpan Balik
Perbandingan
Kenyataan
Vs
Rencana
Tabel 1.
Input dan Output dari Beberapa Jenis Operasi
Jenis Operasi Input Output

Bank Kasir, staf, komputer, Pelayanan finansial

fasilitas, energi
Restauran Koki, pelayan, makanan, Hidangan, hiburan,
peralatan, fasilitas, energi kepuasan pelanggan
Rumah sakit Dokter, perawat, staf, Pelayanan kesehatan,
peralatan, fasilitas, energi pasien sehat
Universitas Dosen, staf, peralatan, Mahasiswa terdidik, adanya
buku, fasilitas, energi dan penelitian dan pengabdian
pengetahuan masyarakat
Manufaktur Tenaga kerja, mesin, Barang-barang jadi
bahan, energi dan
peralatan
Penerbangan Pesawat terbang, pilot, Angkutan udara dari satu
pramugari, teknisi tempat ke tempat yang lain
 Airline

Operations Finance/ Marketing

Ground support accounting Traffic
equipment Accounting administration
Maintenance Payables Reservations
Ground Operations Receivables Schedules
General Ledger Tariffs (pricing)
Facility Sales
maintenance Finance
Catering Cash control Advertising
Flight Operations International
exchange
Crew scheduling
Flying
Communications
Dispatching
Management science
 Organizational Charts
Commercial Bank

Operations Finance Marketing

Teller Investments Loans
Scheduling
Security Commercial
Check Clearing
Real estate Industrial
Collection
Financial
Transaction Accounting
processing Personal
Facilities Mortgage
design/layout
Auditing
Vault operations
Trust
Maintenance Department
Security
 Manufacturing

Operations Finance/ accounting Marketing

Facilities Disbursements/ credits Sales
Construction; maintenance
Receivables promotion
Production and inventory control Payables Advertising
Scheduling; materials control General ledger Sales
Quality assurance and control Funds Management Market
Supply-chain management Money market research
Manufacturing International
Tooling; fabrication; assembly exchange
Design Capital requirements
Product development and design Stock issue
Detailed product specifications
Bond issue
Industrial engineering and recall
Efficient use of machines, space,
and personnel
Process analysis
Development and installation of
production tools and equipment
ALASAN MEMPELAJARI MANAJEMEN
OPERASIONAL:

M.O. adalah satu dari tiga fungsi utama

tiap organisasi
Mengetahui cara memproduksi barang
dan jasa
M.O. bagian termahal dari suatu
organisasi
Mengetahui tugas dan manajer operasi
Significant Events in OM

Figure 1.3
Goods and Services
Automobile
Computer
Installed carpeting
Fast-food meal
Restaurant meal/auto repair
Hospital care
Advertising agency/
investment management
Consulting service/
teaching
Counseling
100% 75 50 25 0 25 50 75 100%
| | | | | | | | |

Percent of Product that is a Good Percent of Product that is a Service

Figure 1.4
 Characteristics of Goods
 Tangible product
 Consistent product
definition
 Production usually
separate from
consumption
 Can be inventoried
 Low customer
interaction
Characteristics of Service
 Intangible product
 Produced and consumed at
same time
 Often unique
 High customer interaction
 Inconsistent product
definition
 Often knowledge-based
 Frequently dispersed
 Industry and Services as Percentage
of GDP
90 − Services Manufacturing
80 −
70 −
60 −
50 −
40 −
30 −
20 −
10 −
0−
Canada

UK
Germany
Australia

China

Russian Fed

South Africa

US
Czech Rep

Hong Kong

Japan

Mexico

Spain
France
 Productivity

Units produced
Productivity =
Input used

 Measure of process improvement

 Represents output relative to input
 Only through productivity increases can
our standard of living improve
Productivity Calculations

Labor Productivity

Units produced
Productivity =
Labor-hours used

1,000
= = 4 units/labor-hour
250
CONTOH SOAL
PRODUKTIVITAS
 Produktivitas total
 Produktivitas multifaktor
 Produktivitas partial
thank you for attention
see you next week....