Migrating your Conventional Maintenance to eMaintenance using technology

Introduction

It is a common practice for property managers to outsource maintenance works to specialized contractors.

Challenges of out-sourcing

Maintenance contracts awarded based on price alone often result in poor maintenance Need for Benchmarking An objective means to measure the quality of maintenance Conventional maintenance based on SLAs and CMMS lack Transparency & Efficiency

Conventional maintenance
In conventional maintenance, managers make decisions based on information (reports) from people lower down the organization. People on the ground (technicians & contractors) rely on periodic / routine manual inspections to detect failures or depend on complaints from clients / users. Limitations of Conventional Maintenance
Lack Transparency (reports are manually generated) Low efficiency (labor intensive) Low availability (slow response to failures) Low client satisfaction (complaint before service)

eMaintenance
With eMainenance, managers make decisions based on real time information (from machine generated KPIs, and reports) via the Internet. Decision makers at any level may access up to date information from their desktops instead of relying on human-generated reports. Contractors receive failure alerts through SMS & email rather than through client complaints. Advantages of eMaintenance
Unprecedented Transparency (no human inputs) High efficiency (data at finger tips, fully automated) High availability (Fast response, Low Downtime) Satisfied Clients (less complaints)

Beyond CMMS
Organizations managing large assets often rely on a Computerized Maintenance Management System (CMMS). CMMS keeps track of work orders, inventories, etc. It records downtime manually, & generates maintenance KPIs from these manual inputs. The Missing Link of conventional CMMS is the Real-Time link between the CMMS software and the assets being maintained. Adopting eMaintenance adds a Real Time dimension to CMMS
Conventional
Human inputs, Client Complaints

CMMS

Work Orders, Reports, KPIs

Human inputs, Client Complaints

eMaintenance

Real-Time Machine Inputs

CMMS + iSCADA

Automatic Work Orders, Online Reports, Real-Time KPIs

eMaintenance
Automatic Failure Detection, Automatic Analysis, Automatic Reporting

CMMS
Computerized Maintenance Management System

Manual Failure Detection, Automatic Analysis, Manual Reporting

Conventional Maintenance
Manual Failure Detection, Manual Analysis, Manual Reporting

Implementing eMaintenance using

an Internet-based Data Acquisition Tool for Managing Remote Assets

Data Integration, Consolidation & Online Collaboration Universal Access Online Collaboration

Architecture

Alarm Monitoring Reactive Maintenance Condition Monitoring Proactive Maintenance Remote Metering Utilities Management

iSCADA

Server

Event Alerts

Globally Any Site via Internet: LAN, WAN, PSTN, GSM, GPRS, ACeS, or VSAT

Slave Gateway Gateway

Power Meter

Fire Panel

Site 1: Alarms

Site 2: Sensors Any System3: Meters Site Any Site,

Site N: Tanks

How to connect FAP to Internet

Step 1: Prepare Dry Contacts at all control panels

Typical Application
Step 2: Retrofit iSCADA Gateway to control panels & connect to telephone line

Step 3: Log on to website View status, reports, KPIs. Receive Alerts

Fire Alarm Panels HR Pump Panels Sprinkler Pump Panels Water Tank Level Generator Sets
10 points per gateway expandable to 160 using Slave devices Unlimited Users

Screen Shots

Alarm Monitoring

Monitor by Location Monitor by System Online Report, Real Time Statistics

Screen Shots

Condition Monitoring

Proactive Maintenance Power Quality Management

Screen Shots

Hosted Data Acquisition

Combination of Alarm Monitoring, Conditioning Monitoring & Metering

Screen Shots

Machine Generated KPIs

Key Performance Indicators (KPIs) Maintenance Benchmarking

Benefits of eMaintenance

Transparency
Everything was recorded automatically without human intervention. Reports & statistics are available online to top management in real time.

Efficiency
Reduces manpower for fault detection and paper work

Availability
Automatic detection and SMS enables quick actions to be taken. This improves the overall availability of our systems.

Benefits of iSCADA
Low cost of data transmission
Since all communications between devices, server and users are Internet based, this translates into the lowest cost compared to all other systems. Devices can be placed anywhere in the world, and users can seamlessly communicate with their devices from any Internet connection.

Consolidation & Integration of information

Since all data is stored in a central database in the Internet, users have global access to consolidated data from many systems or locations. In point-to-point systems, data resides in a particular physical location (typically a control room), and access is restricted. Data from any Vendor systems can be integrated into a single iSCADA application.

Fast & Easy Deployment

User friendly hardware interfaces with a wide range of legacy appliances and transducers. Managed services eliminate cost and complexities of owning and maintaining server and software.

Universally accepted User Interface

Web-based solutions like iSCADA have a universally accepted, familiar and user-friendly Graphical User Interface (GUI). This takes the complexities out of sophisticated engineering solutions, and places information in the hands of managers and other decision makers. It also flattens the learning curve for engineers.

Thank You
Q&A Real Time Demo

Demo You are Here

Demo Setup
iSCADA Server NTT Data Centre Cyberjaya

DW Office

Mobile Alerts Broadband, Auto & Manual Sampling Dedicated Dialup Digital inputs only

Shared Dialup Sampling, 30 min.

Puchong Gateway 2000 series Room Temperature Room Humidity Heater / RTD Sensor KW Transducer, KWH Meter

New Zealand

Cyberjaya Gateway 1000 series

Indoor / Outdoor Temp Indoor / Outdoor RH Light Sensor

Security Alarm

Featured Clients & Applications

DBKL: Cheras Building Maintenance JKR: Melaka, Perak, Selangor, Kedah Building Maintenance, Hospitals Data Centre UiTM: Dungun, Kuantan, Alor Gajah, S.A. Fire Protection, Electrical & eMaintenance UTM: Skudai, City Campus KL Water Retriculation, Lifts, PABX, Environment NTU: Singapore & SFC: Kuching Sea Turtle Incubation Temperature Research Logica CMG: PJ & Singapore Data Center Monitoring HSBC: KL Chiller Management

Case Study: UTM, Skudai Campus

Maintaining a 1,222 hectare campus in Skudai, Johor is like managing a small town. One iSCADA Gateway was deployed in 2005 as a pilot project, delivering instant positive results. The solution was then scaled up to over 60 Gateways, managing almost every building service including Lifts, PABX, Water Reticulation, Cooling systems & Server Rooms. Delivered on a hosted, managed services model, this project was scaled upwards effortlessly with no investments in software, servers, IT infrastructure or human resources.

Water Reticulation System

Case Study: UTM, Skudai Campus

Due to the large number of reservoirs, storage tanks and pump houses, UTM faced recurrent problems with water wastage due to overflows and student complaints due to empty tanks. iSCADA was deployed over 2 phases to monitor reservoir / tank levels and operational status of pumps for the entire water reticuation network. It was subsequently expanded to monitor Temperature & Humidity of server rooms and Emergency lift alarms. The system was later scalled up to include the City Campus in Kuala Lumpur.

Other Featured Installations

JKR, Public Works Department, Malaysia
2006

Tasked with the maintenance of governmentowned assets, JKR outsources facilities maintenance to Facilities Management companies, and uses iSCADAs eMaintenance tools to benchmark their maintenance performance with real time KPIs. Four iSCADA devices were installed in 2004 to monitor Chiller, Fire Alarm & Lift System. When Kawalselia intervened in 2005, KPIs improved significantly in 2006, especially in large reduction of Event Counts & Down Time.
Data published by permission and
courtesy of JKR mekanikal Meleka

2005

2004

Other Featured Installations

Logica CMG (MNC)
Ensuring that critical data centers in Malaysia & Singapore operate with the highest availability, Devices Worlds end-to-end supervised iSCADA solution was their platform of choice to reliably deliver instant SMS and Email alerts, compared to traditional unsupervised point-to-point SMS solutions. Malaysian Data Center (UpTown Petaling Jaya) iSCADA deployed in January 2005 Singapore Data Center (Singapore) iSCADA deployed in November 2005 Monitors UPS system, Electrical System, Room Temperature, Precision Air Conditioners, Fire System & Water Detection System

Other Featured Installations

UiTM, Universiti Teknologi Mara
Efficiently managing 3 satellite campuses, 12 branch campuses and 8 city campuses nationwide requires more than conventional wisdom and tools. UiTM deploys iSCADAs end-to-end IP based solution to consolidate and integrate key maintenance data into a single GUI.

Nationwide Data Cosolidation

UiTM eMaintenance iSCADA deployment Dungun

Fire, Lift

Fire, Electrical, Water, Sewage

Sg. Buloh

Kuantan
Fire

Kuantan
Fire

Shah Alam
Fire, Water

Alor Gajah
Fire, Water, Electrical

Other Featured Installations

National Technological University, Singapore & Sarawak Forestry Corporation
The scientists pioneered realtime in-situ study of sea turtle nest incubation on a remote island off Sarawak. iSCADAs unique architecture was deployed to enable real-time data acquisition, remote control, and online collaboration among researches separated by the South China Sea.

Other Featured Installations

HSBC, Kuala Lumpur
A simple yet effective application for energy management. iSCADA was used to provide online trending of instantaneous power demand (KW) for their centralized cooling system. Facility Manager, Cofreth Sdn Bhd, used the trending tools to manage load optimization to avoid exceeding peek demand set by TNB.

Other Featured Installations

Devices World, New Zealand
Monitoring offices in three locations Puchong, Cyberjaya and Dunedin, New Zealand. One gateway is installed in each of the 3 offices monitoring the following:Security Alarm, Heat Pump Performance, Daylight Hours, Power Demand (KW), Energy Consumption (KWH) remote metering, Office Environment (Temperature & Humidity).

Maintenance Benchmarking
Paper presented at IFE International Conference Putra World Trade Center, Kuala Lumpur, 5-6th October 2004

Benchmarking the Fire Maintenance Industry & Towards eMaintenance

Discusses the need, means and benefits of maintenance benchmarking using real-time M2M (machine-to-machine) technologies. Targeted at the fire safety industry, the principles expounded is applicable to the general maintenance industry. Click to Download Paper
http://www.devicesworld.net/download/iscada_paper_benchmarking.pdf

Other maintenance papers Fire Certificate: An issue of maintenance from the technical & legal perspective eMaintenance: Servicing & Maintenance of Fire Alarm Systems