INTRODUCTION

The Indian information technology (IT) industry has played a key role in putting India on the global map. The Information Technology (IT) Sector in India is amongst the fastest growing in the country and the world.

Localization of the IT industry

Some big deals in the outsourcing space include:

Wipro Ltd, an IT services company, has entered into a strategic collaboration with Hitachi Data Systems, to offer co-branded products and services on Hitachi Technology in India.

Software company, Tata Consultancy Services (TCS) has won a multi-year outsourcing contract from Norwaybased telecom company, Telenor Norway to provide application maintenance and development services.
HCL Technologies has entered into a five-year IT infrastructure outsourcing deal with Singapore Exchange (SGX) for US$ 110 million.

 Export

Oriented Units (EOUs) Scheme Hardware Technology Parks (EHTPs)

Electronics

Software

Technology Parks (STPs)

Special

Economic Zone (SEZ) Scheme Promotion Capital Goods (EPCG) Scheme

Export

The strengths of the Indian IT sector:

Highly skilled human resource; Low wage structure;

Quality of work;
Initiatives taken by the Government English-speaking professionals; Cost competitiveness; Quality telecommunications infrastructure.

The weaknesses of the IT sector

Absence of practical knowledge Dearth of suitable candidates Less Research and Development;

Contribution of IT sector to Indias GDP is still rather small IT development concentrated in a few cities only.

1. Tata Consultancy Services 2. Wipro 3. Infosys

TATA CONSULTANCY SERVICES (TCS)

Founded in 1968 by Ratan Tata. Staff Strength of 1,60,429 Employees (As on 31st March 2010)
Revenues US $ 6.52 billion in 2009-10.

WIPRO LTD

Founded in1947 by Mr. Azim Premji Staff Strength of 112,925 Employees (as on June 2010).
Revenue $ 6.03 Billion (March 2010).

INFOSYS TECH.
Founded in 1981 by Narayan Murthy.

Staff Strength of 114,822 Employees (2010). Revenues of $ 4.804 billion (as on 31st March 2010)

Tech Mahindra Patni Computers HCL

Cisco

Growth in IT sector
The Indian IT-BPO sector is estimated to reach a target of US$ 60 billion in exports and US$ 7375 billion revenues in 2010. India's information and communication technology market is estimated to grow 20.3 per cent annually by 2011. The IT and ITeS exports are estimated to more than double to US$ 78.62 billion by 2012

Hence, IT sector is attracting considerable interest not only as a vast market but also as potential production base by international companies.

Also, it is one of the fastest growing segments of the Indian industry both in terms of production and exports.

We are thankful to __________________who has given us this opportunity of doing a project work on Indian IT Sector in Customer Relationship Management (CRM)