Environmental Context: Information Technology

Reference: Fred Luthans

Information Technology
Role of IT
The Flattening and Downsizing of Organisation A paperless Revolution Mimicking Brains E-Business Intranets Knowledge Management (KM) Human/Intellectual Capital

Environmental Context: Globalisation

Reference: Fred Luthans

Total Qualitative Management (TQM)

What is TQM? TQM is an Organizational Strategy with Accompanying techniques that deliver Quality products and/or services to customers. - Quality Stand for in TQM! - Management Dimension in TQM!

Total Qualitative Management (TQM)

Management Dimension in TQM!
Management of Process Quality HRD and Management Strategic Quality Planning Information and Analysis Customer Focus and Satisfaction
Goal -Customer Satisfaction -Market Share

Senior Executive Leadership

Quality and Operational Results

Measures of Progerss

Total Qualitative Management (TQM)

Reengineering Benchmarking Empowerment
Innovation Access to Information Accountability

Learning Organization
Meaning
A learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itself. Learning organizations develop as a result of the pressures facing modern organizations and enables them to remain competitive in the business environment.[A learning organization has five main features; systems thinking, personal mastery, mental models, shared vision and team learning.

Learning Organization
Meaning Organization that acquires knowledge and innovates fast enough to survive and thrive in a rapidly changing environment. Learning organizations (1) create a culture that encourages and supports continuous employee learning, critical thinking, and risk taking with new ideas, (2) allow mistakes, and value employee contributions, (3) learn from experience and experiment, and (4) disseminate the new knowledge throughout the organization for incorporation into dayto-day activities.

Learning Organization
Definition
A simple definition for the Learning Organization.

"A Learning Organization is one in which people at all levels, individuals and collectively, are continually increasing their capacity to produce results they really care about."

Learning Organization
Types of Learning Organizations
1. 2. 3. 4. Knowing Understanding Thinking Learning

Learning Organization
Benefits Maintaining levels of innovation and remaining competitive Being better placed to respond to external pressures Having the knowledge to better link resources to customer needs Improving quality of outputs at all levels Improving corporate image by becoming more people oriented Increasing the pace of change within the organization

Learning Organization
Characteristics
Systems thinking. Personal mastery. Mental models. Shared vision. Team learning.

Learning Organization
Team learning Systems thinking

Characteristics
Shared vision Mental models Personal mastery