IT Essentials PC Hardware and Software 4.

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Instructional Resource Chapter 11: Advanced Personal Computers

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2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: Objectives

Give an overview of field, remote, and bench technician jobs. Explain safe lab procedures and tool use.

Describe situations requiring replacement of computer components.

Upgrade and configure personal computer components and peripherals. Identify and apply common preventive maintenance techniques for personal computer components. Troubleshoot computer components and peripherals.

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2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: Critical Concepts

What is this chapter about and why is it important? Replacing computer parts is commonplace in a technicians job. Learning how to safely replace parts and find suitable replacement parts is essential. Various computers may have different locations for hard drives or where specific adapters are installed, but the concepts are the same. Practicing on outdated parts is not a problem because the key to success is practice. With practice comes a sense of capability and confidence.

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2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: Activities

What activities are associated with this chapter? 11.1 Worksheet: Job Opportunities 11.2.2 Lab: Using a Multimeter and a Power Supply Tester 11.2.2 Lab: Testing UTP Cables Using a Loopback Plug and a Cable Meter 11.3.7 Worksheet: Research Computer Components 11.4.1 Lab: Install a NIC in Windows XP 11.4.1 Optional Lab: Install a NIC in Windows Vista 11.4.3 Lab: Install Additional RAM in Windows XP 11.4.3 Optional Lab: Install Additional RAM in Windows Vista 11.4.4 Lab: BIOS File Search

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2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: Activities (continued)

What activities are associated with this chapter? 11.4.5 Lab: Install, Configure, and Partition a Second Hard Drive in Windows XP 11.4.5 Optional Lab: Install, Configure, and Partition a Second Hard Drive in Windows Vista 11.6.3 Lab: Repair Boot Problem 11.6.3 Lab: Remote Technician: Repair Boot Problem 11.6.3 Lab: Troubleshooting Hardware Problems in Windows XP 11.6.3 Optional Lab: Troubleshooting Hardware Problems in Windows Vista Chapter 11 Quiz

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2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: New Terms

What terms are introduced in this chapter?
antistatic bag antistatic mat antistatic wrist strap cable chip Complementary Metal Oxide semiconductor (CMOS) compressed air drive bay driver fault tolerance 11.2.2 11.4.3 11.4.3 11.5.3 11.3.3 11.4.1 11.2.2 11.4.5 11.4.6 11.4.5

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2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: New Terms (continued)

What terms are introduced in this chapter?
flash memory jumper loopback plug needle-nose pliers Phillips-head screwdriver power button power cable Power-On Self-Test (POST) preventive maintenance removable drive 11.4.4 11.4.1 11.2.3 11.2.2 11.2.2 11.6.2 11.6.2 11.4.4 11.5 11.3.6

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2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: New Terms (continued)

What terms are introduced in this chapter?
socket torx screwdriver troubleshooting tweezers video adapter voltage (V) wire cutters 11.3.2 11.2.2 11.6 11.2.2 11.3.2 11.3.3 11.2.2

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2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: Changes

What has changed from the previous version (4.0) of ITEPC? Page 11.2.2 Review names, purposes, characteristics, and safe and appropriate use of tools Multimeter Power supply tester Specialty hardware/tools Cable tester Loopback plug Extension magnet Page 11.3.1 Select a case and power supply Wattages and capacity Connector types and quantity Output voltages

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2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: Changes (continued)

What has changed from the previous version (4.0) of ITEPC? Page 11.3.2 Select a motherboard Bus speeds Chipsets Socket types Expansion slots

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Chapter 11: Changes (continued)

What has changed from the previous version (4.0) of ITEPC? Page 11.3.3 Select the CPU and heat sink/fan assembly Socket type 32-bit vs. 64-bit Speed

Number of cores
Cache Front side bus Power consumption CPU fans

Case fans

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Chapter 11: Changes (continued)

What has changed from the previous version (4.0) of ITEPC? Page 11.3.5 Select adapter cards Graphics cards Sound cards Storage controllers RAID cards (RAID array levels 0,1,5) eSATA cards I/O cards FireWire USB Parallel Serial NICs Wired Wireless Capture cards TV Video Presentation_ID 2008 Cisco Systems, Inc. All rights reserved.

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Chapter 11: Changes (continued)

What has changed from the previous version (4.0) of ITEPC? Page 11.3.6 Select storage devices and hard drives Floppy Disk Drive Media Readers Hard Drives PATA SATA SCSI Solid State Drives Optical drives CD DVD Blu-ray External eSATA

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Chapter 11: Changes (continued)

What has changed from the previous version (4.0) of ITEPC? Page 11.4.1 Upgrade and configure a motherboard CPU Installation Jumper Settings CMOS Battery Installation Advanced BIOS Settings Expansion Slots Front Panel Connectors BIOS Updates I/O Shield Page 11.4.2 Upgrade and configure a CPU and a heat sink/fan assembly Socket Types CPU Fans Case Fans

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Chapter 11: Changes (continued)

What has changed from the previous version (4.0) of ITEPC? Page 11.4.3 Upgrade and configure RAM Adding RAM in Windows Vista Page 11.4.5 Upgrade and configure storage devices and hard drives HDD SATA RAID Media reader Page 11.6.1 Review the troubleshooting process Identify the Problem Establish a Theory of Probable Causes Determine an Exact Cause Implement a Solution

Verify Solution and Full System Functionality

Document Findings
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Chapter 11: Changes (continued)

What has changed from the previous version (4.0) of ITEPC? Page 11.6.2 Identify common problems and solutions Storage Device Problems The computer does not recognize a storage device The FDD will not read media The computer will not eject an optical disc The media reader cannot read an SD card Motherboard and Internal Component Problems The computer clock no longer keeps the correct time The USB flash drive connection is slow

Following BIOS firmware update, the computer will not start

Following boot up, the computer displays incorrect CPU information The HDD LED does not display The integrated NIC does not work There is no display after installation of a PCIe video card

There is no sound after installation of a sound card

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Chapter 11: Changes (continued)

What has changed from the previous version (4.0) of ITEPC? Page 11.6.2 Identify common problems and solutions Power Supply Problems The computer will not turn on The computer reboots, shuts down unexpectedly, or has a burning smell CPU Problems The computer will not boot , locks up, or displays error messages or the BSOD CPU fan makes an unusual noise Upgrading the CPU or OS causes the computer to run slower 32-bit devices do not work on a 64-bit computer The computer does not recognize new RAM or CPU

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Chapter 11: Classroom Management

Have the students research a replacement power supply of equal wattage and with the appropriate power connectors. Provide copies of motherboard documentation to the students. Have the students research the type of memory and the maximum amount of memory that can be supported by that motherboard. Most of the time spent on memory upgrade is in the planning, selection, and purchasing of memory. Have the students determine what to purchase if a computer with 256K of memory needs to be upgraded to 2GB. Provide extra hard drives to the students. Have the students install a second hard drive and then partition both drives with different sizes and types of partitions. Demonstrate flashing the BIOS of lab computers, even if the BIOS is up to date, so the students see the process. Use an older motherboard to demonstrate the removal and installation of a CPU.

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Chapter 11: Teaching Analogies

Upgrading a computer is like replacing a part on your car. You must obtain a part that is compatible with your system. Compatibility is very important for the memory, CPU, and power supply of a computer.

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Chapter 11: Suggested Class Discussions

What are the different types of certification? How do you prepare and register for a certification exam?

How can you determine if a processor is compatible with a motherboard?

How can you determine if a particular type and amount of memory is compatible with a motherboard? What are some reasons to implement different levels of RAID?

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Chapter 11: Best Practices

Obtain old hard drives from technicians or computer stores. Even if they are low capacity, they can be used to demonstrate the concepts of partitioning and formatting. Install two video adapters and configure dual monitors. This is a common implementation in many work environments.

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Chapter 11: Outside Reading

CompTIA Certification Website http://www.comptia.org/certifications

Cisco Networking Academy Website

NetAcad ITE Forum

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