Global IT Delivery

LOTUS NOTES HELP – A KNOWLEDGEBASE

Prepared by Domino Team

© 2005 IBM Corporation

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What is Lotus Notes Help ?

• Lotus Notes Help is a Lotus Notes Database – exclusively built for Bharti to assist end-to-
end messaging support.
• This database will help you to gain knowledge about Lotus Notes to a great extent. This is
why we can also called this as a Lotus Notes Knowledgebase.
• This database has a provision to get knowledge on Domino Administration for all IT-
Helpdesk, which will help to be a Domino Administrator in their future carrier.
• This database can be used as a training material for new lotus notes user as well as new IT
Helpdesk engineer.
• This database has a provision to raise concerns, requests and suggestions for betterment of
messaging service in Bharti as well as updating this database on regular basis.

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What is There in Lotus Notes Help ?

This database contains

•Processes (work flow) of various

requests related to messaging service
• Instructions to perform various
activity in Lotus Notes.
• Best Practices to get maximum
benefit of Lotus Notes & to built hassle
free Lotus environment.
• Common errors with technical
details ( probable cause & Solutions).
• Option to raise concerns /
suggestions.

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What is There in Lotus Notes Help ? (cont.)

Details - Processes

• Process section contains the processes of various requests

related to messaging service which will help users to get
services in a proper way & with proper approval
mechanism.
• Process can be viewed online.

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What is There in Lotus Notes Help ? (cont.)

Details – How To(s)

• How To section contains the technical steps / help on

various user activities related to lotus notes.
• User can do many things related to lotus notes settings,
without calling IT helpdesk.
• New user, who are using lotus notes for first time, can get
basic help from this section.
• This can be used as a training material for new lotus notes
user as well as helpdesk

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What is There in Lotus Notes Help ? (cont.)

Details – Best Practices.

• Best practices contains some best practices of lotus

notes. These best Practices should be used to get
maximum benefit of lotus notes. These will also help
you to get hassle free messaging service environment.
• These best practices also can help you to reduce
common problems…like password forgot, mail file
management etc….
• This can be used as a training material for new lotus
notes user as well as helpdesk

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What is There in Lotus Notes Help ? (cont.)

Details – Lotus Notes Error.

• Lotus Notes Error contains almost 40 (forty) common

error / problems in lotus notes with probable cause and
solution.
• This will help IT helpdesk & user to understand the
error which is being faced by them.
• This will help IT helpdesk to analyze user problem at
initial level and can be used to resolve the problem ( if
can be resolved at local end).
• This will also help central IT helpdesk to transfer
reported lotus notes issues to correct analyzer / resolver.
• This can be used as a training material of Lotus notes
for new helpdesk engineer.

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What is There in Lotus Notes Help ? (cont.)

Details – New Error/Request & Feedback

• New Error / Request button can be viewed by IT

helpdesk only. This provides the facility to gain knowledge
on new error. Through this option they can provide the
new errors to Administrators so that problem can be more
analyzed *. Also they can raise a new requests ( for new
process & for new best practices).
• Through feedback option, user can send us their feedback
on this tool. Also they can raise their concerns to us **.

* These requests are not the part of day to day operation.

** Raised concerns can be utilized for betterment of
messaging services / environment

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END

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