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Colour definition Colour definition

- - Creen : qualified for promotion now Creen : qualified for promotion now
- - Yellow : within one to two years Yellow : within one to two years
- - Orange : within two to four years Orange : within two to four years
- - White : White : current level appropriate current level appropriate
too new too new
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ndicators of assessment ndicators of assessment
- - Result of Assessment Center Result of Assessment Center
- - ndividual Performance Review ndividual Performance Review
- - Recommendation by Direct Superior Recommendation by Direct Superior
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Human Capital Human Capital
Learning and Development Learning and Development
2004 Management Development 2004 Management Development
Program Program
NARCH 2004 NARCH 2004
excelcom
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DEVELOPMENT
PeopIe aze aIways beIng deveIoped.
The onIy choIce Is whethez they aze to
be deveIoped equaI to theIz potentIaI
and tonozzows denands, oz aze to be
nIsdeveIoped.
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W W Competency Competency- -based based and and %ailor %ailor- -
Made Learning Made Learning
W W ill the Gap ill the Gap and and Maximize the Maximize the
Strength Strength
W W Get It When You Need It Get It When You Need It
Learning Should be un Learning Should be un
%he Strategy %he Strategy
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W W %alents Development %alents Development
W W Competency Development Competency Development
Learning to Learn Learning to Learn
%he ocus %he ocus
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Management Development Management Development
Program Program
(MDP) (MDP)
for General Managers and Managers for General Managers and Managers
based on HCD Committee approval, Narch 8, 2004 based on HCD Committee approval, Narch 8, 2004
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HY ? HY ?
- - Competency Assessment Competency Assessment results results (2002 and 2003 by DD (2002 and 2003 by DD
Assessment Center) Assessment Center)
- - Average score for CNs : 100 < 3 (min. effective) Average score for CNs : 100 < 3 (min. effective)
- - Average score for Ngrs : 37 < 3 (min. effective) Average score for Ngrs : 37 < 3 (min. effective)
- - Need to fill the gap Need to fill the gap and and achieve effective competency achieve effective competency
level ASAP to improve business performance level ASAP to improve business performance
- - Need zero Need zerobased" approach as the basis, based" approach as the basis, combined with combined with
tailored" real assignments focused on key tailored" real assignments focused on keypotentials potentials
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#ROCRAN DES!CN
#RO]ECT
STARTU#
!N#UT !N#ENENTAT!ON EvAUAT!ON
#RE#ARAT!ON !nClass
Training
Onthejob
#rograms
!ndividual
Scorecard
nClass Program
for !nternal
Nentors
nClass Program for
Ceneral Nanagers S
Nanagers
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hat and hy Nentoring, OnThe]ob
S Development #rogress Review?
Overall program objective is to develop and/or strengthen participants'
competencies. For this purpose, Scorecards are specifically created to evaluate
individuals' onthejob behaviors.
t is every participants' responsibility to demonstrate the required behaviors.
Whereas, the program is to provide them with opportunities (in terms of related
projects/assignments) and support (in terms of NENTORs and resources)
Nentor's roles S responsibilities:
Track and review Nentees progress
Ensure availability of various resources for Nentees' projects
n order for Nentors to be effective, they should:
Hold more senior positions than their Nentees
Equipped with Nentoring knowhow
Preferably are not Nentees direct superiors
Nentor S Nentee will have a Development Progress Review discussions twice
every three weeks during onthejob development program implementation
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ndividual
Performance Plan
Daily
]ob Activities
Target
Special
Assignment
Others
!dentify #roject for OnThe]ob #rogram
OnThe]ob
#rogram
Criteria
ST OF
PRO]ECTS FOR
OnThe]ob
PROCRAN
Project identification S
analysis through :
interview and/or
group discussion with
senior leader and HC
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#ROCRAN for D!RECTORs as NENTORs of CNs
ACT!v!T!ES ACT!v!T!ES DE!vERABES DE!vERABES
Delivery (1 day session) :
- - Program Background: Program Background: Project Objective ,Project Detail, Project Objective ,Project Detail,
Your Role, WFN? Your Role, WFN?
- - Understanding the ndividual Scorecard and rating Understanding the ndividual Scorecard and rating
method (STAR concept) method (STAR concept)
- - Effective coaching S feedback skills Effective coaching S feedback skills
Nentor has skills in : Nentor has skills in :
- - The use of ndividual Scorecard The use of ndividual Scorecard
to support S monitor to support S monitor
development process development process
- - Effective interaction skills Effective interaction skills
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ACT!v!T!ES ACT!v!T!ES DE!vERABES DE!vERABES
Delivery (1,S Delivery (1,S day workshop) : day workshop) :
- - Program Background: Program Background: Project Objective ,Project Detail, Project Objective ,Project Detail,
Your Role, WFN? Your Role, WFN?
- - Understanding the ndividual Scorecard and rating Understanding the ndividual Scorecard and rating
method (STAR concept) method (STAR concept)
- - Effective coaching S feedback skills Effective coaching S feedback skills
Nentor has skills in : Nentor has skills in :
- - The use of ndividual Scorecard The use of ndividual Scorecard
to support S monitor to support S monitor
development process development process
- - Effective interaction skills Effective interaction skills
#ROCRAN for CNs as NENTORs of NANACERs
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GM's Development Program
Implementation
To achieve improvement in the following
Competencies :
Commercial Orientation,
visionary eadership,
Strategic Decision Naking,
Narketing S Entrepreneurial nsight,
Change eadership,
Aligning Performance for Success,
Delegating Responsibilities
Building Business Partnership,
Building Trust,
Communication,
Customer Focus
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#ROCRAN CURR!CUUN for CNs
Session 1
NANAC!NC BUS!NESS
#ERFORNANCE
By #racticing Sound #eople eadership
The 1
st
session modules help participants
strengthen the basics for achieving
business resuIts and for setting up
sound practices in peopIe
Ieadership
HY?
Session 2
The 2
nd
session modules support
participants in further developing
capabiIities to ensure business
success through stronger
coIIaboration -oth internally and
externally.
HY?
Fivedays program
- Competencies addressed:
- Commercial Orientation,
- visionary eadership,
- Strategic Decision Naking,
- Change eadership,
- Aligning Performance for
Success,
- Delegating Responsibilities
#ARTNERSH!# FOR
EXCEENCE
By Developing Creative Synergy
Threedays program
- Competencies addressed:
- Building Business Partnership,
- Building Trust,
- Communication,
- Customer Focus
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FO OF THE DAY for CNs !NCASS #ROCRAN Session 1
ACT!v!T!ES ACT!v!T!ES DE!vERABES DE!vERABES
Delivery of the Sday program :
- - Sharing Session from Excelcom's Key Sharing Session from Excelcom's Key
Executive(s) Executive(s)
- - Topic 1 : Executing Business Strategy Topic 1 : Executing Business Strategy
- - Topic 2 : Nanaging performance: Topic 2 : Nanaging performance:
Cetting Business Results Cetting Business Results
- - Topic 3 : Understanding ndividual Topic 3 : Understanding ndividual
Scorecard and how to rate (STAR Scorecard and how to rate (STAR
concept) concept)
- - Topic 4 : P concept S development Topic 4 : P concept S development --
individual on individual onthe thejob projects job projects
The module is to help CNs to:
- - Determine Determine strategic priorities and measures for strategic priorities and measures for
their business units their business units
- - Establish Establish clear accountability to drive strategic clear accountability to drive strategic
priorities, and align capabilities priorities, and align capabilities
- - everage everage organizational systems to achieve organizational systems to achieve
business S cultural strategy business S cultural strategy
- - Cuide Cuide direct reports so they attain high levels direct reports so they attain high levels
of performance of performance
- - Communicate Communicate the importance of aligning the importance of aligning
individual goals with those of the organization individual goals with those of the organization
- - Provides Provides effective feedback effective feedback
- - Delegate Delegate responsibilities in ways that meet responsibilities in ways that meet
business demands while helping others grow business demands while helping others grow
Each participant has Each participant has ndividual Plan/P ndividual Plan/P and and
ndividual Scorecard/S ndividual Scorecard/S
Agreed on P and project/assignment Agreed on P and project/assignment P, project/program, mentor agreed P, project/program, mentor agreed
by participant's manager by participant's manager**
*P document should be part of participant's KRA
NANAC!NC BUS!NESS #ERFORNANCE"
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ACT!v!T!ES ACT!v!T!ES DE!vERABES DE!vERABES
Delivery of the 3day program :
- - Sharing Session from Excelcom's Key Sharing Session from Excelcom's Key
Executive(s) Executive(s)
- - Topic 1 : Partnership: Creating Topic 1 : Partnership: Creating
Synergy and Trust: Strengthening the Synergy and Trust: Strengthening the
Foundation Foundation
- - Topic 2 : Senior Nanagement Session Topic 2 : Senior Nanagement Session
for Service Plus for Service Plus
- - Assignment: related on Assignment: related onthe thejob job
projects S action plan projects S action plan
The module helps CNs:
- - Work Work with internal S external partners to with internal S external partners to
achieve shared goals S win situations for all achieve shared goals S win situations for all
- - Handle Handle partnerships interactions partnerships interactions
- - nfluence nfluence others about the benefits of solid, others about the benefits of solid,
trusting relationships trusting relationships
- - Encourage Encourage open communications open communications
- - Aligns Aligns systems S processes with a customer systems S processes with a customer
focus focus
- - dentify dentify actions and clear accountabilities to actions and clear accountabilities to
support service quality initiative support service quality initiative
Each participant has Each participant has ndividual Plan/P ndividual Plan/P and and
ndividual Scorecard/S ndividual Scorecard/S
Agreed on P and project/assignment Agreed on P and project/assignment P, project/program, mentor agreed P, project/program, mentor agreed
by participant's manager by participant's manager**
*P document should be part of participant's KRA
FO OF THE DAY for CNs !NCASS #ROCRAN Session 2
#ARTNERSH!# FOR EXCEENCE" #ARTNERSH!# FOR EXCEENCE"
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#ROCRAN DES!CN for CNs
8TART
#rogram
validation
Nentor !nClass Training
0n-the-job Act|v|t|es |nd|v|dua| 8corecard
Early April Narch
April - ]uly
CH |n-6|ass Tra|n|ng
]une - September
CH PR0CRAH
3E33l0h l
CH PR0CRAH
3E33l0h ll
#rogram
validation
0n-the-job
Act|v|t|es
|nd|v|dua|
8corecard
CH |n-c|ass Tra|n|ng
HO ? HO ?
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Manager's Development
Program Implementation
To achieve the following Competencies :
Planning, Organizing S Controlling,
Quality Orientation,
Accountability,
Problem Solving,
Decision Naking,
People Development,
eadership,
Teamwork,
Persuasiveness S nfluencing,
Financial Awareness,
Customer Focus
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#ROCRAN CURR!CUUN for NANACERS
Session 1
Four days program
- Competency addressed :
W Planning, 0rganizing &
Controlling;
W 0uality 0rientation;
Accountability;
W Problem 3olving;
W 0ecision Making
YOU and YOURSEF"
Strengthen Your #ersonal Skill
The 1
st
session modules help
participants strengthen
the basics for achieving
business resuIts.
Session 2
Two days program
- Competencies addressed:
W People 0evelopment;
W Leadership;
W 7eamwork;
W Persuasiveness &
lnfluencing
YOU and YOUR TEAN"
The 2
nd
session modules
support participants in
further deveIoping
Ieadership capabiIities.
Two days program
- Competencies addressed:
W inancial Awareness;
W Customer ocus
YOU and THE
ORCAN!ZAT!ON"
The final session provides
participants the skiIIs for
handIing "bigger
picture" issues, that
includes the
interreIations among
units within the organization
and issues regarding
customers.
Session 3
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ACT!v!T!ES ACT!v!T!ES DE!vERABES DE!vERABES
Delivery of the 4 Delivery of the 4 day program: day program:
- - Sharing Session from Excelcom's Sharing Session from Excelcom's
Senior eader(s) Senior eader(s)
- - Topic 1 : Planning S Critical Path, Topic 1 : Planning S Critical Path,
- - Topic 2: Personal Empowerment: Topic 2: Personal Empowerment:
Taking nitiatives, Taking nitiatives,
- - Topic 3: Problem Analysis S Decision Topic 3: Problem Analysis S Decision
Naking. Naking.
- - Topic 4:Understanding ndividual Topic 4:Understanding ndividual
Scorecard and how to rate (STAR Scorecard and how to rate (STAR
concept) concept)
- - Topic S: P concept S development Topic S: P concept S development --
individual on individual onthe thejob projects job projects
The module is to help Nanagers: The module is to help Nanagers:
- - Solve Solve problem and make recommendations problem and make recommendations
and decisions quickly and efficiently and decisions quickly and efficiently
- - Cain Cain greater commitment to decisions by greater commitment to decisions by
involving others involving others
- - Create Create retention strategies for individuals in retention strategies for individuals in
their group their group
- - Cuide Cuide individuals to create and implement a individuals to create and implement a
development plan that aligns with the development plan that aligns with the
organization organization
Each participant has Each participant has ndividual Plan/P ndividual Plan/P and and
ndividual Scorecard/S ndividual Scorecard/S
Agreed on P and project/assignment Agreed on P and project/assignment --
focus on project which provides focus on project which provides
opportunities especially to develop opportunities especially to develop
Problem Solving Problem Solving
P, project/program, mentor agreed P, project/program, mentor agreed
by participant's manager by participant's manager**
* P document should be part of participant's KRA
FO OF THE DAY for NANACERs !NCASS #ROCRAN Session 1
YOU and YOURSEF" Strengthen Your Personal Skill
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ACT!v!T!ES ACT!v!T!ES DE!vERABES DE!vERABES
Delivery of the 2 Delivery of the 2 day program: day program:
- - Sharing Session from Excelcom's Sharing Session from Excelcom's
Senior eader(s) Senior eader(s)
- - Topic: Retaining Talents: The Topic: Retaining Talents: The
eader's Role eader's Role
- - Assignment: related on Assignment: related onthe thejob job
projects S action plan projects S action plan
The module is to help Nanagers: The module is to help Nanagers:
- - ncrease ncrease efficiency of planning process by efficiency of planning process by
using an 8 using an 8step process for developing effective step process for developing effective
plans plans
- - Cain Cain commitment of others who can influence commitment of others who can influence
a plan's outcome a plan's outcome
- - Work Work comfortably with the Critical Path comfortably with the Critical Path
- - Nake their jobs more interesting, motivating, S Nake their jobs more interesting, motivating, S
rewarding rewarding
- - Become Become more valuable to the organization more valuable to the organization
- - Take Take responsibility for their own success responsibility for their own success
Each participant has Each participant has ndividual Plan/P ndividual Plan/P and and
ndividual Scorecard/S ndividual Scorecard/S
Agreed on P and project/assignment Agreed on P and project/assignment --
focus on project which provides focus on project which provides
opportunities especially to develop opportunities especially to develop
Problem Solving Problem Solving
P, project/program, mentor agreed P, project/program, mentor agreed
by participant's manager by participant's manager**
* P document should be part of participant's KRA
FO OF THE DAY for NANACERs !NCASS #ROCRAN Session 2
YOU and YOUR TEAN" YOU and YOUR TEAN"
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ACT!v!T!ES ACT!v!T!ES DE!vERABES DE!vERABES
Delivery of the 2day program:
- - Sharing Session from Excelcom's Senior Sharing Session from Excelcom's Senior
eader(s) eader(s)
- - Topic 1: Naking Sense of Business: A Topic 1: Naking Sense of Business: A
Simulation Simulation
- - Topic 2: Creating A Service Culture: The Topic 2: Creating A Service Culture: The
Service eader's Role Service eader's Role
- - Assignment: related on Assignment: related onthe thejob projects job projects
S action plan S action plan
The module is to help Nanagers:
- - view view business from a strategic perspective and business from a strategic perspective and
see how their job affects the overall business see how their job affects the overall business
- - Nake Nake better job decisions because they have better job decisions because they have
big bigpicture view of business picture view of business
- - Choose Choose opportunities to use authorities and opportunities to use authorities and
influence to improve customer service influence to improve customer service
- - Focus Focus efforts to achieve the results most efforts to achieve the results most
important to customers important to customers
- - nspire nspire service providers to take actions that service providers to take actions that
create customer loyalty create customer loyalty
Each participant has Each participant has ndividual Plan/P ndividual Plan/P and and
ndividual Scorecard/S ndividual Scorecard/S
Agreed on P and project/assignment Agreed on P and project/assignment --
focus on project which provides focus on project which provides
opportunities especially to develop Problem opportunities especially to develop Problem
Solving Solving
P, project/program, mentor agreed P, project/program, mentor agreed
by participant's manager by participant's manager**
* P document should be part of participant's KRA
FO OF THE DAY for NANACERs !NCASS #ROCRAN Session 3
YOU and THE ORCAN!ZAT!ON" YOU and THE ORCAN!ZAT!ON"
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#ROCRAN DES!CN for NANACERs
8TART
#rogram
validation
Nentor !nClass Training
0n-the-job Act|v|t|es |nd|v|dua| 8corecard
End Narch Early Narch
April ]uly
Manager |n-6|ass
Tra|n|ng
]une September
]uly - October
HANACER PR0CRAH
3E33l0h 1
HANACER PR0CRAH
3E33l0h 2
HANACER PR0CRAH
3E33l0h 3
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CN S NANACER #ROCRANs:
HO do THEY !NK TOCETHER?

Program
anager
Program
Session 1
W Managing Business Performance
W People Leadership Practices
Session 2
W Partnership for Excellence
Session 1
You and Yourself -
Strengthen Your
Personal Skill
Session 2
You and Your
Team
Session 3
You and The Organization
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Thank You Thank You