Total quality management

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In the early 1950s, quality management practices developed rapidly in Japanese plants, and become a major theme in Japanese management philosophy, such that, by 1960, quality control and management had become a national preoccupation.

In 1969 the first international conference on quality control, sponsored by Japan, America and 3/5/12

HISTORY AND REVALUTION

In 1968 Japanese shaped the phrase Total Quality Management Drove Japan to the world quality leader in 1970s In 1980 the U.S. navel air systems coined the TQM phrase. TQM spreads like wild fire during the 1980s In 1990s TQM evolved, methods being introduced like Six sigma

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DEFINITION OF QUALITY

Conformance to specifications Focus on manufacturing process Main objective is to meet product specifications Fulfilling customer needs Does not focus only on specification but on customer perception as well

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DEFINITION OF QUALITY

Fitness for use Focus on customer relationship, the design and manufacturing process Life cycle approach to building quality

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What is TQM? & WHY?

A Structured system for meeting and exceeding customer needs and expectation An integrated system to strive for excellence An organization-wide effort to establish quality assurance system

WHY?
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provide products in a continuously

IMPORTANT ELEMENTS OF TQM

Commitment of the top management total means everyone, everywhere and every time P-D-C-A cycle -Transition of managers from filters to enabler Employee involvement Process ownership Employee empowerment

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IMPORTANT ELEMENTS OF TQM

Addressing Training Requirements Substantial investment in communication Training to employees for new quality control tools Training to supervisors in problem solving approaches which includes,

Identifying problem areas Setting targets for improvement Participating in improvement process Facilitating, monitoring and guiding the process

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IMPORTANT ELEMENTS OF TQM

Quality management tools Stratification Check sheet Scatter diagram Histogram Ishikawa diagram/ cause and effect diagram CEDAC yoke

Poka 3/5/12

Quality Management System & Total quality Management

A quality management system (QMS) is a companys objective and process that design to meet the customer satisfaction. It contents Click to edit Master subtitle style organizational structure, procedures, processes, resources and continuous improvement.
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A Total Quality Management (TQM) is a set of management practices throughout the organization, to ensure the organization consistently meets or exceeds customer requirements. TQM focus on process 3/5/12
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Do companies applying ISO have higher levels of TQM than companies that are not applying it? Is the certification advantageous for companies in order to attain a TQM system?

Regarding ISO 9000, the results show that the only clear improvement is in product quality. Managers agree that certification was useful in the initial stages of quality system implementation, mainly because they improved their production process through the development of work procedures, creating an atmosphere in which quality played an important role and defining responsibilities and duties. Initially, ISO 9000 certification was a competitive tool because it was still a novelty. However, today, certification is no longer a competitive advantage, but a prerequisite to play in the market.

Sun (2000) points out that certified companies have higher levels in some TQM dimensions: quality information, product quality assurance, process management, and cooperation with customers.
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MICAELA MARTNEZ COSTA, UNIVERSITY OF

QUALITY FUNCTION DEPLOYMENT

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QUALITY COSTING

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DESIGN OF QUALITY ASSURANCE SYSTEM

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