Module 9: Maintaining the Messaging System

Overview
Overview of Implementing Change Management

Overview of Updating Exchange Servers

Lesson 1: Overview of Implementing Change Management

Discussion: What Is Change Management?

Considerations for Maintaining Server Documentation

Considerations for Managing Change

Discussion: What Is Change Management?

1 Read the discussion questions

2 Discuss your answers with the class

Considerations for Maintaining Server Documentation

Maintain documentation for all of the servers in your organization
Maintain an internal knowledge base Document your Exchange Server organization Document Mailbox servers Document Hub Transport servers

Document Client Access servers

Considerations for Managing Change

Define a process and use it consistently Support the change management process Use a process model like MOF to describe a system
life cycle

Lesson 2: Overview of Updating Exchange Servers

Discussion: What Are Software Updates? Process for Deploying Software Updates

How You Determine the Need for Hardware Upgrades

Process for Implementing Hardware Upgrades

Discussion: What Are Software Updates?

1 Read the discussion questions

2 Discuss your answers with the class

Process for Deploying Software Updates

1 2 3 4 5

Determine which updates are needed Test the update in a compatible environment Backup the server Document the back out plan

Install the software update

Verify and monitor the software update installation

Can manage software updates by using WSUS

How You Determine the Need for Hardware Upgrades

Exchange Server 2007 requires a 64-bit processor Investigate what is causing poor user experiences Monitor processor counters Monitor memory counters Monitor disk counters Monitor network counters

Process for Implementing Hardware Upgrades

1 2 3 4 5

Determine which upgrades are needed Test the upgrade in a test environment Backup the server Document the back out plan

Implement the hardware upgrade

Verify and monitor the hardware upgrade

Lab: Maintaining the Messaging System

Exercise: Determining the Information Necessary for Change Implementation

Course Summary
What was most valuable to you in todays session? Have you changed your mind about anything based on todays session? Are you planning to do anything differently on the job based on what you learned in todays session? If so, what?

Next Steps

Web Sites

Office Online Product site <URL for the product site>

Reference
Online Courseware Other Resources

MS Press Books
E-Learning from Microsoft Learning Office Online Training Student Materials CD

Course Evaluation