Competency Mapping

By Ravinder Voomidisingh Roll No : BACS 326

Competency
A Competency is an

underlying characteristic of a person which enables him /her to deliver superior performance in a given job, role or a situation.

Uses of competency mapping

Candidate appraisal for recruitment

Employee potential appraisal for promotion

or functional shift Employee training need identification Employee performance diagnostics Employee self development initiatives.

Expected outcomes
Uncover the gap of required

and actual competency needed for strategic goals. Right match of job and people. Improved Customer experience. Succession planning. Optimum utilization of training programs.

Competency mapping : Team Approach Model

we have created this model to specify the employee behaviors,

knowledge and motivations that we believe are necessary to produce critical results in official items Reconciliation team.

The steps involved in competency mapping

Step 1

Job Analysis Competency based job description Identifying min required level of competencies Assessment Development Plan

Step 2

Step 3

Step 4

Step 5

Step 1 : Job Analysis

List down all the activities/tasks

Categorize activities under major

functions. Reconciling 1
2 3 4 5

Processing

Research & resolution Customer Support

Escheatment updation

Step 2 : Competency based job description

In depth interview is conducted to identified competencies required for performing job in reconciliation department. Internal/External customer interview and listing

Reconciling
Technical skills Eye for detail Qualification policy knowledge

Processing
Technical skills

Research & resolution

Networking ability Stress tolerance

Customer Support
Communication Customer orientation Knowledge of process

Escheatment - updation
Eye for detail

familiarity of American Names

Analytical and problem solving skills

Step 3 : Identifying minimum acceptable level of Competency

Competencies identified Technical skills professional qualification Eye for detail Reconciliation Policy knowledge Analytical and problem solving Networking ability Stress tolerance Tolerance to Nonconformities Communication skills Customer orientation Familiarity of American names Min acceptable levels 4 3 4 4 4 3 3 3 3 3 4

Step 4 : Assessment
Familiarity of American names Customer orientation Communication skills
13 14 11 15 10 16 20 15 20 18

17

Tolorence to Nonconformities
Stress tolerance Networking ability Analytical and problem solving Reconciliation Policy knowledge Eye for detail professional qualification Technical skills
0 5

10

15

20

Step 5 : Development plan

Competencies identified
Technical skills
professional qualification Eye for detail Reconciliation Policy knowledge

Action plan
Refresher process training
Control plan - To recruit only graduates with commerce background Control PlanTo have a check list in place for all the major reconciliation fields Refresher process training

Analytical and problem solving

Networking ability Stress tolerance Tolerance to Nonconformities Communication skills Customer orientation

Analytical and problem solving skills

Performing Higher Standard 1 & 2 Planning and prioritizing Even eagles need a push CUSTOMER SERVICE & CLIENT ORIENTATION Domain training Control Plan To check the unfamiliar names from the Global customer database

Familiarity of American names

Conclusion
As a conclusion we can say that ,it is

through the competencies of its employees executives, managers, and individual contributors -- that an organization executes its strategy and achieves results that are crucial to its success.

Sample Research Instrument

Department Department role Associate Name Designation Reports to : Sl. NO Competencies identified 1 Proficiency Requirement 2 3 4 5 Reconciliation - Official items

1 Technical skills 2 professional qualification 3 Eye for detail 4 Reconciliation Policy knowledge 5 Analytical and problem solving 6 Networking ability 7 Stress tolerance 8 Tolorence to Nonconformities 9 Communication skills 10 Customer orientation 11 Familiarity of american names Appriaser Appriasal date Appriasal objective Remarks : new appointment Promotion Development Diagnostic

Thank you