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What is
?
It is the process by which information is exchanged and understood by two or more people.
Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change
Communication Channels
Channel Richness: amount of information that can be transmitted during a communication episode
1. The ability to handle multiple cues simultaneously. 2. The ability to facilitate rapid, two-way feedback. 3. The ability to establish a personal focus for the communication.
Non-Verbal Communication
actions speak louder than words it is not what you say but how you say it
Messages sent through human actions and behavior rather through words Occurs mostly face-to-face Three factors in message interpretation.
Verbal Impact: 7 percent Vocal Impact: 38 percent Facial Impact: 55 percent
Listening
Involves the skill of grasping facts and feelings to interpret a messages genuine meaning Requires attention, energy, and skill
Organizational Communication
Formal Communication Channels
Downward Communication Upward Communication Horizontal Communication
Dialogue
A group communication process in which people together create a stream of shared meaning that enables them to understand each other and share a view of the world.
Dialogue
Result
Long-term, innovative solutions Unified group Shared meaning Transformed mind-sets
Result
Short-term resolution Agreement by logic Opposition beaten down Mind-sets held onto
Source:Adapted from Edgar Schein, On Dialogue, Culture, and Organization Learning, Organizational Dynamics (Autumn 1993), 46.
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