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DOTSOFT
DOTSOFT is an in house developed integrated telecom database system.
Comprising commercial, billing, accounting, fault repair service and directory enquiry services
Dotsoft package was initially implemented at Guntur in 1997 making it the first Telecom District in BSNL to have an integrated customer care and billing software. Dotsoft is integrated with other systems such as call centre, BSNL portal (www.bsnl.in). BSNL portal enables online bill payments and availability of duplicate bills for its customers .
Additional advantages
In addition, with Dotsoft, AP has a tie-up with e-seva, the most popular egovernance project of Andhra Pradesh government.
BSNL portal - www.bsnl.in, provides customers with a complete online delivery,review and payment solution all at a single mouse click.
It has been conceptualized, designed and developed entirely by the core group of theSoftware Development Center at Hyderabad of IT project Circle, Pune. Dotsoft is implemented in Computer Network in Client / Server mode. Now a days Central server concept is used in Dotsoft wherein a single server will be available for 13 to 15 SSAs in a Circle. eg. There is a Dotsoft server available at Nagpur , Aurangabad & Pune covering Maharashtra Circle.
Outstanding details can be taken for any month on any given date.
Directory Enquiry shows the status at the moment of enquiry. It can query on any ofthe subscribers details in part or in full Complete managerial supervision is possible about the activities happening anywherei n the district/Circle.
Dotsoft Modules
Commercial TRA FRS Directory Enquiry
Offline For making entry of OLD data . After entry these entries need to be processed
FAULT REPAIR SERVICE Need of FRS System FRS system is needed control over the clearance of faults reported by the subscribers Maintenance of Line and Wires and subscribers apparatus consists of two parts clearance of faults reported by Subscribers on day to day basis. Preventive maintenance of the lines to reduce incidents of faults and there by the complaints
History
Previously there was a manual arrangement to book complaints from customers received 198 position . Later on this was replaced by commandir System which used Novel server & Commandir for booking , initial testing , ordering to lineman & clearance of faults.
Some Circles like MP circle have adopted SSANet FRS system integrated with Trichur billing system.
Directory Enquiry
DQ system are generally Directory assistance systems incorporated on reduce the load of human operators. Almost all systems use custom database software to locate listings quickly. automated readback systems to give out the phone number. This frees the directory assistance operator to move on to another caller as soon as the correct listing is located..
History
Previously there was a manual arrangement to View phone numbers from registers or lists available at the operator position. Later on this was replaced by Commandir Enquiry System which used Novel server & Commandir package to deal with updating system DQ masters and to locate phone numbers from provided input. Some Circles like MP circle have adopted SSANet DQ system integrated with Trichur billing system (Available in TRA) DQ in Dotsoft Dotsoft is already having the full-fledged DQ module. Directory Inquiry related master in Dotsoft ISD Code Master STD Code Master All other Customer related data is used by DQ Module from Commercial Module Tables available in Dotsoft
BCCS
BCCS Basic Details BCCS is a Billing and Customer Care System(BCCS) for Mobile Billing Front end-JAVA Database-Oracle 9i Operating System-Sun Solaris Unix. Language- C, C++, JAVA, JAVA Script
For example for BSNL west Zone the billing centre is at Pune. Function 1)Provisioning 2)Billing 3)Customer Care
Modules
The Billing System comprises of three main modules. 1. Arbor/OM (Order Management) 2. Mediation 3. Arbor / BP (Billing Module).
BLOCK DIAGRAM
ARBOR/OM Interface
An order Management System supports order handling. It supports workflow management activities for products and service number and equipment inventories
It is used in tandem with arbor/BP. Every order is associated with a master Account. Master Account may be an existing account from BP as a new or pending. An order consists of one or more items. You can view history information of order & revised order can be issued
Examples of order
a.Create new Accounts b.Add products & services c.Change products & services. d.Discontinue products or services
Mediation Role
Collects CDRs from various NEs Filters the CDRs (Allowing all & only billable CDRs to the Billing System) Formats the CDRs as required by the billing system Can store CDRs for a certain time period .
SANCHARSOFT
What is Sancharsoft ? Sancharsoft is a web based software created for the management of Prepaid , recharge Coupons & Top up Cards of Mobile Services of BSNL.
All Dealers , DSAs and Retailers can use the service via secure network if extended to them .
Sancharsoft Menu
The various menus used for Prepaid, Recharge / Topup cards are: Home Prepaid Recharge Replacement Stock Re-printing Reports Query Dealer sales Sancharsoft example window
Prepaid Menu
Normal Prepaid by choice Discount sale.
Recharge menu
Coupons CTOPUP Standard CTOPUP Flexi DELETE UPLOADED Coupon Blocking Offline sales.
Replacement Menu
SIM Cards Replacement Recharge / Top-Up coupons
Stock menu
Stock return Stock Diversion Stock indent
Reprinting
Prepaid Replacement CTOPUP recharge PCO /DSA invoice stock return
Reports
Daily statement Consolidated sales Stock
Salient Features
Web enabled multi-user application. User-friendly data entry forms. Various queries/reports for master data from Admin/Circle/SSA levels. User-role based access. System logout on expiry of session ensuring security.
TVARIT
Basic Details TVARIT means immediate and this package is to avoid the delay provisioning of leased lines all over the country. Front end-ASP, JAVA Script
Salient Features
This is a Web based Program residing in a Web Server at Mumbai TVARIT package is for Computerization of Leased Line operations logs the process right from registration till commissioning and Updating for Maintenance operations including Periodic billing. All the Circles connect through Dialup or Leased Line to the Server Separate Access is given to AO, CO and Nodal Officer of each SSA.
Using this package we can do lot of things related to leased lines like
Registration of New Circuits Payment of Leased charges Issue of work order Wiring, testing and commissioning Periodic billing Accounting Management Summaries Migration of existing circuits on TVARIT Shifting, cancellation and modification Customer Queries Online help
Fleet Management
Basic details HTML as front end Java Script for client side validation PHP for server side scripting Database is Oracle 9i Operating System as Linux
Salient Features
This software allows the user to enter the following details. Vehicle Detail Purchase Detail RTO Detail Insurance Detail Allotment Detail Scrapping Detail
Fleet Management System is a web based software application. The design and development of Fleet (Vehicle) Management System (FMS) software for BSNL was done by O/o CGM IT Project Circle, BSNL, Pune. The location of Web/Database server of FMS application is at Trivandrum, IT Cell, BSNL, Kerala Circle.