Samantha Snow

New Media IV

Welcome

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Unmet Need
There needs to be a reliable source to obtain direct artist information.

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Unmet Desire
There should be an efficient way to keep communication open and plans organized.

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Observed Group
Hofstra Concerts Executive Board
A twelve-member board responsible for coordinating and running musical events on campus.

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Hofstra Concerts Board Meeting January 29, 2012

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Hofstra Concerts Board Meeting February 6, 2012

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Interview with Frank Buttafarro, Tickets Manager

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Interview with Frank Buttafarro, Tickets Manager

Researching artists is a headache Third-party sources are usually unreliable Middle agents = $$$

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Interview with Claire Teson, Vice President

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Interview with Claire Teson, Vice President

Middle agents = $$$ E-Board Observations
Communication
Co-chairs do not coordinate Confusion

Suggestions
Bid notifications Organization
Events, tasks, etc.

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Interview with Ryan Sinnott, Production Manager

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Interview with Ryan Sinnott, Production Manager

Middle agents = $$$ E-Board Observations
Staying on track Communication
E-mails are okay, not great

Suggestions
Plan e-board discussions Leave notes of topics to discuss
Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Hofstra Concerts Board Meeting Observations

Miscommunication
Schedule of events Bid vs Inquiry

Lack of communication
No coffeehouse information Co-chairs working independently

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Hofstra Concerts Board Meeting Observations

Disorganization
Budget Artists Task assignment Deadlines

Inefficiency
Repetition Interruptions Off-topic conversations
Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Hofstra Concerts Board Meeting Observations

Frustration Lack of moral Apathy No productivity

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Sit-down Ideation Session

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Sit-down Ideation Session

Unmet need/desire:
Reliable source for artist information Way to keep event details organized

For event planners, tour coordinators, booking agents, etc.

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Whiteboard Ideation Session

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Whiteboard Ideation Session

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Whiteboard Ideation Session

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Whiteboard Ideation Session

Research database Organizer/Planner Share function Easy integration w/ other apps

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Live Nation
Scrolling artist list Double nav bars Event lists
By date By location

Calendar view Messages/updates

Push notifications

Search function
Artist Venue
Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Errands To-Do List

Organize tasks
Due date Priority Job/Event/Purpose

E-mail function Checklists Calendar view

A bit confusing
Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Dragon Dictation
Easy-to-use Share function
E-mail Social networks MMS

Accurate

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Genius Scanner PDF Scanner

Scan docs on-the-go Save as PDF or JPG Share function
E-mail Social networks Google docs Dropbox

Categorize scans

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Coachella OFFICIAL App

Map function
Parking Venue

Enhanced artist info Past Coachella videos

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Unmet Need
Accurate artist info
Location Pricing Availability Genre Contact

Reliable search function

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Unmet Desire
Organizer
Calendar Bid/inquiry status updates Task manager
Tasks categorized by event, priority, etc. To-do/checklist Task assignment

Event/Tour Planner
Schedule Budget tracker Line-up list Contract/rider storage Other (if applicable)
Outside production Crew details Venue/Location route

Open forum/notes
Categorized by topic

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Unmet Desire
Communication
Between co-workers
To-do lists Schedules

Share functions
E-mail Direct messages Dropbox Google Docs Social networks

Between clients
Scan/share contracts, riders, forms, etc. Artist/venue info Location maps HQ promo materials

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Application Features
Location awareness
Artist location
Current Original

Voice interaction
Speech dictation
Share Make note Contact
E-mail Call Direct message

Venue location Tour router

Search
Artist Genre Location Price

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Application Features
Video capability
For reference
Artist
Genre Stage presence Security checks

Photo capability
For reference
Artist Event Venue

Event
Security checks

Venue
Size Security checks

High quality images for promotional materials

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype

Samantha Snow

New Media IV

Thank you!

Introduction | Ethnographic Research | Observations | Ideation Session | Application Research | Prototype