Pengukuran Prestasi Dalam Perkhidmatan Awam

PUSAT KOMUNIKASI KEPIMPINAN INTAN BUKIT KIARA

Whats measured is what matters What gets measured gets done

The journey begins..

... Berikutan daripada kejayaan mentransformasikan GLC, sudah tiba masanya amalan terbaik dan budaya prestasi tinggi diguna pakai untuk meningkatkan lagi prestasi perkhidmatan awam. Sebagai permulaan, Ketua Setiausaha Kementerian dan Ketua Perkhidmatan akan ditawarkan skim kontrak selama tiga (3) tahun, serta prestasi mereka akan diberi ganjaran berasaskan KPI
YAB Perdana Menteri Ucapan Bajet 2008 7 September 2007
3

The then DPM [today the PM], during the 9th Civil Service Conference:

believe developing and sustaining a high performance culture can only begin when civil servants embrace a renewed accountability for performanceI would therefore urge the public sectorto adopt high-performance culture and the specific use of key performance indicators (KPIs). This will help the public sector to be more focused and outcome-oriented. The use of performance indicators requires a strategic shift in the current thinking and approach of managing public sector organisations from managing with limited resources to achieving measurable 4 outcomes.

National Development Agenda in Context

NATIONAL DEVELOPMENT
VISION 2020
Outline Perspective Plan (OPP) Five Year Development Plan

Sector Plans
Budgetry or Operational Plan

Alignment of National Priorities and Goals to the Implementation Level

VISION 2020
V2020 Pillars

Performance Reporting

Strategic Alignment

OPP3 Goals

4A

4B

6A

6B

Results

9MPGoals 3

Results

Sub-Sector Goals Ministry Goals Dept Objectives

SECTOR/SUB-SECTOR GOALS MINISTRY/ REGIONAL GOALS DEPARTMENTAL Objectives

Results Results Results

RM9 The National Mission & The Five Thrusts

MANAGING FOR DEVELOPMENT RESULTS (MfDR)

The Ninth Malaysia Plan will chart the nations development agenda for the first 5 years of the National Mission, aiming to translate its thrusts into programmes and results
YAB DatoSeri Abdullah bin HajiAhmad Badawi

NATIONAL DEVELOPMENT AGENDA

NATIONAL MISSION & THRUSTS

1. Economic Competitiveness

2. Human Capital Development

3. Socio-economic Equity

4. Quality of Life Enhancement

5. Institutional & Implementation Capacity

Peoples Government
The days of government departments defining their own performance targets without reference to the outside world are long gone.
Today, govt depts are responsible to the people in short the peoples government

Changing demand
Performance management in Public Sector Organizations was often not accorded the due priority, however with changing times, there has been a definitive change in their approach as people have been expecting a lot from government agencies.

Profit driven organizations the market serves as the ultimate arbiter of success Public sector - performance indicators are arranged under 4 major perspectives namely :Financial Perspective Internal Process Perspective Citizen Focus Perspective H.R. and Growth Perspective

Strengthening National Unity

Overriding Objective

2
Raising the Capacity for Knowledge and innovation And nurturing first class mentality

3
Addressing persistent socio-economic inequalities constructively and productively

4
Improving the standards And sustainability of the quality of life

Moving the Economy up the Value Chain

Strengthening the countrys Institutional & Implementation capacity by establishing a more effective implementation & monitoring mechanism

2
Raising the Capacity for Knowledge and innovation And nurturing first class mentality

3
Addressing persistent socio-economic inequalities constructively and productively

4
Improving the standards And sustainability of the quality of life

Moving the Economy up the Value Chain

Strengthening the countrys Institutional & Implementation capacity by establishing a more effective implementation & monitoring mechanism

Increasing productivity, competitiveness & vale-add in agriculture, manufacturing and services sector Generating new sources of wealth in technology & knowledge intensive sectors ICT, Biotech, skills based services Expanding market for Malaysian products and services

Eradicating Hardcore poverty and halving overall poverty

Developing Competitive Bumiputeras

Promoting Good Governance

Reducing Disparity in income employment & wealth ownership

Reducing disparities in development between states, region, as well as between rural & urban areas

Enhancing Public Service Delivery System

Development through international co-operations

Holistic human capital development encompassing Knowledge, skills, progressive attitude & thinking, Strong moral & ethical values Fostering a society with strong values Nurturing top quality R&D science and innovation Empowering youth For the future

Improving infrastructure & urban Transportation system Meeting Housing needs & improving urban services Enhancing the water r delivery system

Developing sports for sporting excellence & a healthy lifestyle Ensuring environmental conservation & sustainable resource management

Advancing women in development

Improving health care services

Strengthening National Unity Overriding Objective

Key Terms / Istilah

Input kuantiti sumber (kewangan, personel dsbnya) yang digunakan untuk suatu program atau perkhidmatan Output / workload kuantiti yang dihasilkan atau perkhidmatan yang dihasilkan oleh suatu program (kuantiti kerja yang dihasilkan atau jumlah perkhidmatan yang diterima)

Key Terms Efficiency / cost effectiveness Method for examining how well a government is performing the things it is doing ( sometimes without regard to whether those
are the right things for the government to do.)

Key Terms
Outcome
Method for examining how well a government is meeting the public purpose it is intended to fulfill or degree to which services are responsive to the needs and desires of a community.

Incooperates services

quantity

and

quality

of

Key Terms Impact clearly demonstrated improvement in the well-being of a community

Key Terms
MISI: Melambangkan tujuan wujudnya sesebuah agensi. Pernyataan Misi harus menjelaskan hala tuju strategik Agensi

MISSION It is the fundamental reason for an agencys existence. A mission statement must be broad enough to provide the agencys strategic direction but specific enough to communicate the agencys unique reason for existence to those not familiar with the agencys work

Key Terms
KEY RESULT AREA ( KRA )

Core functional area in which Results must be delivered by an agency to contribute towards achievement of its Mission
BIDANG PENCAPAIAN PRESTASI UTAMA ( BPPU ):

Bidang Fungsi Utama (Strategik) yang disasar oleh agensi untuk menghasilkan prestasi bagi mencapai Misinya

KPIs
KPIs are Key Performance Indicators a measurement used to help define, evaluate and report on progress in the case of Ministry's KPIs, progress towards delivery on the Nations overall strategic plan.
KPIs can be described as
KEY: Key is to focus on things that matter to the Rakyat PERFORMANCE: Delivery of outcomes and impact, not inputs INDICATORS: Visible outcomes that can be seen and tracked

Context for KPIs: One Malaysia, People First, Performance Now

Our ultimate objective is the delivery of key outcomes for the Rakyat

Holistic performance management is critical in driving the delivery , and perception of delivery of these outcomes within a very tight timeframe
KPIs are the first important step:

Key
Performance

Focus on the few critical outcomes that matter most to the Rakyat Focus on delivering outcomes and impact not input and outputs Measures outcomes and impact and communicate to the Rakyat

Indicators

Key Terms
STRATEGIC KPIs - Measurable factor of vital importance to the agency in achieving Results.
- KPIs measure the success of the agency in achieving results in its KRAs. - KPIs provide a comprehensive, strategic overview of the agencys performance including its Strategic Programmes effectiveness

Key Terms
PROGRAM STRATEGIK: Program di peringkat tertinggi yang merangkumi aktiviti utama dilaksanakan oleh agensi bagi mencapai prestasi yang ditetapkan di setiap BPPU. STRATEGIC PROGRAMME The highest classification of work carried out by an agency to achieve results under each KRA. Usually consists of a number of Activities.

WHY KPIs?
The Government:-

Expects the Public Sector to deliver Results

Is committed to strengthening the institutional and implementation capacity Desires to institutionalize good governance
A key initiative is the implementation of a KPI system to monitor and measure the performance of the public sector delivery system

Components in KPI Development

Budget Client Mission Key Results Area (KRA) Key Performance Indicators KPI) Strategic Programes Contribution to National Thrust

PUTTING IT TOGETHER: AN EXAMPLE

NATIONAL MISSION/ 9MP
GOAL: To revitalise Agriculture Sector as the 3rd Engine of Growth DESIRED RESULTS: Increase Productivity, Competitiveness & Value added of Food & Industrial commodities sub-sectors

MINISTRY OF AGRICULTURE & AGRO-BASED INDUSTRIES

MISSION: KRA : Modernisation of Food Sub-sector 1.Income of Farmers, Livestock Breeders & Fishermen 2: National Food Security & Safety 3: Food Sub sector Contribution to National Income 1: Enhancing Income of Farmers, Fishermen and Livestock breeders 2: Production of Food Commodities 3: Expanding Agro-based Processing and Product Diversification 4: Strengthening Marketing and Global Networking

PROGRAMMES:

KPIs:

1. Increase in average Income of Farmers [X%], Fishermen [Y%] and Livestock Breeders [Z%] 2. Annual % increase in self-sufficiency levels of food commodities 3. Food sub-sector annual growth of 7.6% 4. Food sub-sector Exports annual Growth of 14.2% 5. Decrease in Food Imports by 1.5% per annum

TERIMA KASIH