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CONFLICT MANAGEMENT

Introduction Levels of conflict Views on conflict Types of conflict Methods to manage CONFLICT DECISION MAKING
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

INTRODUCTION

People belongs to different Background Point of View Values, Need Personalities When they interact tension are developed Dissension, Confusion, Hostility, Disunity, Harsh treatment, Lack of cooperation are common features. IT IS A PART OF LIFE
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

DEFINITION OF CONFLICT

An active effort by individual or group for its own preferred interest at the cost of others. It is a process in which effort is purposely made by A to offset the effort of B by some form of blocking, that will result in frustrating B in attaining his / her goal. Conflict tends to obstruct cooperative action , create suspicion and distrust and decrease productivity.
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

LEVELS OF CONFLICT
INTRA

PERSONAL CONFLICT INTER PERSONAL CONFLICT INTER GROUP CONFLICT INTER GROUP CONFLICT

Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

VIEWS ON CONFLICT

TRADITIONAL VIEW- Conflict is harmful & need to be suppressed and avoided. MODERN VIEW- It is a natural occurrence. Conflict should be encouraged, It is necessary for harmonious, peaceful, cooperative atmosphere leading to TEAM WORK

Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

VIEWS.

FUNCTIONAL CONFLICT Conflict


that support the goals of the group and improve the performance are functional or Constructive form of conflict. It is Creatively managed conflict that shakes people out of their mental ruts and give them new points of view.

Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

VIEWS.
DYSFUNCTIONAL CONFLICT It is a conflict that hinders group performance due to poor communication, lack of openness & trust between people,failure to be responsive to the needs & aspirations of the others.

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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

INTRA PERSONAL CONFLICT

FRUSTRATION GOAL

CONFLICT ROLE CONFLICT


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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

FRUSTRATION

The obstacle that hinders a person in attaining a goal is a source of a frustration. It is caused by Environmental Factors Personal inadequacies Conflict frustration

Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

GOAL CONFLICT

Conflict related to GOALS Three Types APPROACH- APPROACH CONFLICT APPROACH AVOIDANCE CONFLICT AVOIDANCE- AVOIDANCE CONFLICT

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

ROLE CONFLICT

SOURSE OF ROLE CONFLICT Competitive Environment Differential Reward system Scarce Resource Role Ambiguity Cultural Differences

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

INTER- PERSONAL CONFLICT


JO-HARI WINDOW
Knows about others Does not know about others

Knows About
Himself

OPEN SELF

HIDDEN SELF

Does not know about himself 12

BLIND SELF

UNDISCOVERED SELF
Amitabh Prakash, E.O. CBWE

Monday, June 4, 2012

CONFLICT RESOLUTION PROCESSBASIC ASSUMPTIONS


Every individual is unique Every individuals has the inborn potentiality to resolve conflict. An Attitude of patience must be maintained Difference of opinions are healthy & beneficial Certain amount of confidentiality must be maintained Anger & Conflict must be accepted. WIN-WIN Approach must be adopted
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

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CONFLICT- RESOLUTION MECHANISM


Define the Problem Collects facts & Opinions Consider all solutions proposed Define the expected result Select the solution Implement the solution.

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

STRATEGIESA s s e r t i v e n e s s

COMPETITION *

COLLABORATION *

COMPROMISE * AVOIDANCE *
ACCOMODATION *

COOPERATIVENESS 15
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

COMPETITION

When quick decision is vital On important issues where unpopular actions need implementations On issues vital to the organizations welfare & when you know you are right. Against people who take advantage of non- cooperative behaviour.
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

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COLLABORATION

When your objective is to learn Find an integrative solution when both sets of concerns are too important to be compromised.

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

AVOIDANCE

When a issue is trivial To let people cool down and regain perspective. When others can resolve the conflict more effectively.

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

ACCOMODATION

When issues are more important to others than yourself to satisfy others. To minimized loss when you are outmatched. When harmony & stability are especially important

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

COMPROMISE

To achieve TEMPORARY settlements to complex issues. When opponents with equal power are committed to mutually exclusive goals To arrive at expedient solutions under time pressure.

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

DECISION MAKING

TYPES OF DECISION MAKERES MAKING OBJECTIVITY IN DECISION ACID TEST OF DECISION MAKING STEPS IN MAKING GROUP DECISION

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

TYPES OF DECISION MAKERS

COMMANDERS
They are by nature IMPATIENT and whose eagerness leads them to jump into quick decision.
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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

TYPES OF DECISION MAKERS


CONVINCERS

They are the persuaderpromoters types. They tend to act on their emotions, deciding quickly on whatever feels good.
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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

TYPES OF DECISION MAKERS


CARERS

They decide on the basis of their feelings but are concerned with others. Since they dont want to hurt or disturb others, they take long time to take decision
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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

TYPES OF DECISION MAKERS


CALCULATORS

They are perfectionists. They want all the information before making decision.
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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

MAKING OBJECTIVITY IN DM

Realize that you may be experiencing stress Beware of heavy emotional leaning Are you motivated by a hidden agenda ? Self deception of wishful thinking can cause erroneous judgments. Dont make decisions based on assumptions about what everybody knows. Dont lose sight of the big picture Seek as much good, objective advise as you can.
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE

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ACID TEST OF DM

Find a devils advocate. Pretend you are an outsider. Investigate your information. Ask yourself, How comfortable am I in explaining my decision to someone else. Check that you are not vacillating.

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

GROUP DECISION

Define the issue. Gather the alternatives. Assign advocacy subgroups. Challenge and criticize. Reverse perspectives. Reach a consensus

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Monday, June 4, 2012

Amitabh Prakash, E.O. CBWE

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