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Introduction Levels of conflict Views on conflict Types of conflict Methods to manage CONFLICT DECISION MAKING
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
INTRODUCTION
People belongs to different Background Point of View Values, Need Personalities When they interact tension are developed Dissension, Confusion, Hostility, Disunity, Harsh treatment, Lack of cooperation are common features. IT IS A PART OF LIFE
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
DEFINITION OF CONFLICT
An active effort by individual or group for its own preferred interest at the cost of others. It is a process in which effort is purposely made by A to offset the effort of B by some form of blocking, that will result in frustrating B in attaining his / her goal. Conflict tends to obstruct cooperative action , create suspicion and distrust and decrease productivity.
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
LEVELS OF CONFLICT
INTRA
PERSONAL CONFLICT INTER PERSONAL CONFLICT INTER GROUP CONFLICT INTER GROUP CONFLICT
VIEWS ON CONFLICT
TRADITIONAL VIEW- Conflict is harmful & need to be suppressed and avoided. MODERN VIEW- It is a natural occurrence. Conflict should be encouraged, It is necessary for harmonious, peaceful, cooperative atmosphere leading to TEAM WORK
VIEWS.
VIEWS.
DYSFUNCTIONAL CONFLICT It is a conflict that hinders group performance due to poor communication, lack of openness & trust between people,failure to be responsive to the needs & aspirations of the others.
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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
FRUSTRATION GOAL
FRUSTRATION
The obstacle that hinders a person in attaining a goal is a source of a frustration. It is caused by Environmental Factors Personal inadequacies Conflict frustration
GOAL CONFLICT
Conflict related to GOALS Three Types APPROACH- APPROACH CONFLICT APPROACH AVOIDANCE CONFLICT AVOIDANCE- AVOIDANCE CONFLICT
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ROLE CONFLICT
SOURSE OF ROLE CONFLICT Competitive Environment Differential Reward system Scarce Resource Role Ambiguity Cultural Differences
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Knows About
Himself
OPEN SELF
HIDDEN SELF
BLIND SELF
UNDISCOVERED SELF
Amitabh Prakash, E.O. CBWE
Every individual is unique Every individuals has the inborn potentiality to resolve conflict. An Attitude of patience must be maintained Difference of opinions are healthy & beneficial Certain amount of confidentiality must be maintained Anger & Conflict must be accepted. WIN-WIN Approach must be adopted
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
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Define the Problem Collects facts & Opinions Consider all solutions proposed Define the expected result Select the solution Implement the solution.
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STRATEGIESA s s e r t i v e n e s s
COMPETITION *
COLLABORATION *
COMPROMISE * AVOIDANCE *
ACCOMODATION *
COOPERATIVENESS 15
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
COMPETITION
When quick decision is vital On important issues where unpopular actions need implementations On issues vital to the organizations welfare & when you know you are right. Against people who take advantage of non- cooperative behaviour.
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
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COLLABORATION
When your objective is to learn Find an integrative solution when both sets of concerns are too important to be compromised.
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AVOIDANCE
When a issue is trivial To let people cool down and regain perspective. When others can resolve the conflict more effectively.
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ACCOMODATION
When issues are more important to others than yourself to satisfy others. To minimized loss when you are outmatched. When harmony & stability are especially important
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COMPROMISE
To achieve TEMPORARY settlements to complex issues. When opponents with equal power are committed to mutually exclusive goals To arrive at expedient solutions under time pressure.
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DECISION MAKING
TYPES OF DECISION MAKERES MAKING OBJECTIVITY IN DECISION ACID TEST OF DECISION MAKING STEPS IN MAKING GROUP DECISION
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COMMANDERS
They are by nature IMPATIENT and whose eagerness leads them to jump into quick decision.
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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
They are the persuaderpromoters types. They tend to act on their emotions, deciding quickly on whatever feels good.
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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
They decide on the basis of their feelings but are concerned with others. Since they dont want to hurt or disturb others, they take long time to take decision
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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
They are perfectionists. They want all the information before making decision.
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Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
MAKING OBJECTIVITY IN DM
Realize that you may be experiencing stress Beware of heavy emotional leaning Are you motivated by a hidden agenda ? Self deception of wishful thinking can cause erroneous judgments. Dont make decisions based on assumptions about what everybody knows. Dont lose sight of the big picture Seek as much good, objective advise as you can.
Monday, June 4, 2012 Amitabh Prakash, E.O. CBWE
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ACID TEST OF DM
Find a devils advocate. Pretend you are an outsider. Investigate your information. Ask yourself, How comfortable am I in explaining my decision to someone else. Check that you are not vacillating.
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GROUP DECISION
Define the issue. Gather the alternatives. Assign advocacy subgroups. Challenge and criticize. Reverse perspectives. Reach a consensus
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