PORTMAN HOTEL CASE ANALYSIS

Presentated for Strategic Human Resources Managent Class IPMI Reg Jul 2011
Presented by : 1.David 2.Herbert 3.Iwan Kurniawan 4.Yudis

To bring Asian standards of hospitality to U.S. Providing high quality at affordable rates Provide not just Service but Experience No rules for quest To be a home away from home and an office away from office

The Portman Hotels Goal

Company name taken from John C Portman Jr. artcitect and developer, had been world famous designer of luxury hotels

Has 348 rooms and 21 floors

Contemporary with Asian accents

Company Background

We know that if we want customers treated better we should treat each other better. We want to make the Portman the most fulfilling, fun work experience that anyone on the staff has ever had. We want to be the best employer in San Francisco, to show our trust and pride in each person on our staff, and to work in ways that help each person to grow, both personally and professionally

The Company Strategy

Wed better have to the same level of seriousness and commitment to meeting employee needs as we do to meeting guest needs

The President Statement

Pat Mene Managing Director

Assistant Manager (Vacant)

Director of Marketing

Joe Villa Director of Human Resources

Spencer Scott Guest Room Service

The Organization Charts

San Franciscos finest luxury hotels (Tariff from USD 140- 250 per night) Mandarin Hotel Nikko Hotel

All of them provide same services feature 24 hours food services, elegant rooms and Dining but no PV

The Competitor Profile

In term of organization structure, it seems company so confidence for each hiring people can follow with corporate strategy without provide excellence control function in deep hirarcy Company try to avoid the union through setting up the associates that have some right benefit In the recruitment phase, company looking for talent not experience. In the case that many of the PVs were people who were looking to make money to support their life goals to be musicians, artists, writers, and entrepreneurs to name a few. If the employees recruited had more of an interest in the job they would be performing at the hotel, they would be much more willing and apt to adjust to the demands of the job.

Case Analysis

It is important to make sure you hire people who are experienced in the hospitality industry, can multitask well, in fact portman find only the tallented people not the experiences one The Portman Hotel Company would do well if it employed better organizational techniques, in fact Spencer Scott, the director of room services, had over sixty PVs reporting to him at one time. Because of this, Scott was stretched too thin and PVs felt as though they had no one to report back to when something went wrong Rewards are very important for employees. And with this being said, salaries need to be adjusted for the PVs. There is a standard base pay for all PVs, which is also something that brings down employee morale because employees feel as though they are not being rewarded for a job well done when they are receiving the same pay as those who are poor performers

Case Analysis

Management should have conducted a better job analysis and provided future employees with a much more detailed job description The employees recruited had more of an interest in the job they would be performing at the hotel, they would be much more willing and apt to adjust to the demands of the job Provide good reward and benefit schemes Re-organize the structure to enable control function and align with company strategies

Recommendation and Suggestions

Thank you